Garage Doors/garage door opener


QUESTION: I replaced a garage door opener and when the electric eye is tripped the door goes down rather
than reverses.....any suggestions before calling a pro.?

ANSWER: Hi Mike,

Everytime I think I've heard it all! Mike i need more info, what type of opener DID you have, what opener did you install, and when you installed your brand new, off the shelf opener,with all new components, did you happen to leave any other components from the old opener hooked into the new opener. Get back to me, this is intriqueing.


---------- FOLLOW-UP ----------

I actually replaced my two bay garage with a new Genie screw drive and moved
The existing Chamberlain chain drive to my third bay garage door. It is this chamberlain
Where I am having the issue .... I didn't change out the electric eye... Do these need to
Be matched to the chamberlain model?   Other thoughts?

Hi Mike ,

Yes the cells to the Chamberlain need to stay with the Chamberlain. Do not use any other as cells are not interchangeable from manufacturer to manufacturer. Follow the original instructions, if instructions are not available go to and retrieve a set. Hope this helps, yours in doors.


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Mike Whitacre


I will not answer questions about garage door openers 20 years old or older as they are unsafe, PURCHASE A NEW ONE. How many cell phones have you owned in 20 years? I have 40 years in the garage door industry and have seen almost everything. I sat on the Wayne/Dalton dealers board in 1986,1987,and 1988. I am on the IDEA board of directors ( and am accredited by same. I will, to the best of my ability answer your questions on doors or openers. I will not deal with shinbuster type doors. Replace it if you have one! If your question is about stretch type springs, call an IDEA accredited dealer and have torsion springs installed.


I have been in the overhead door industry for 40 years. I have dealt with all major brands of garage doors and openers. I have been a member of the International Door Association for 25 years( My speacialty is working with and understanding stretch and torsion springs. However, I will never recommened a customer to deal with a garage door spring.

International Door Association, Door and Access Manufacturer's association, Institute of Door Education and Accreditation, American Legion

I have 2 years of collage , am on the IDEA board of directors, and if you didn't notice have been in the industry for 40 years!

Awards and Honors
I recieved the Train the Trainer certification from the Institute of Door Education and Accreditation in April 2001.

Past/Present Clients
Cal Ripken

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