General HTML/Web Design Programming Q`s/Web form

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Question
Hi there! :-)

I have a random question about something we want to do at my company with our IT support email list. We started a web form that people can use to request IT support and it sends us an email with a clear description of the problem. The users choose categories (which software is screwing up and stuff like that) and then it sends it to our distribution list in Outlook. The problem is, we can't get screen shots from the users this way, and from what I've read, there's not an easy solution for making a box someone can copy and paste a screenshot into. I was wondering if it's possible to use the form to instead create an email in Outlook. As in, the user selects the software problem as usual, enters the specifics, and then the form could create and open an email to our distribution list with the subject line created by the form, and then the user could paste something into THAT. Is that possible? Let me know if this is clear at all or if I'm making no sense. :-)

Thank you!

Answer
Well, what you are asking a really quite a bit more difficult than simply providing one with an ability to upload an image into the form itself.  However a simple method would be to create the form in PHP allowing the form variables (entered query elements) to pass on to a new page (one that instead of handling the contact form, will simply place the form results into a link that automatically opens the users email client with pre-filled information).  But this would not only make no sense but also is unprofessional.  I say this because, 1) Many people do not use email clients but rather online email programs that take some computer knowledge to set up as a default mail client.  2) It opens an email client whereas they could just simply do that themselves by you providing them with an email address.  and 3) It would require about as much programming as simply creating the form with an upload attachment for on it.

I hope that I understood your question properly rather than responded in such a way that it did not resolve the issue.  But If I did understand you correctly, and you'd prefer to handle this by adding an attachment upload option to a form, here a good tutorial on how to do this...

http://www.html-form-guide.com/email-form/php-email-form-attachment.html

Please let me know if this helps... otherwise maybe clarify the question for me.  

John Martin  

General HTML/Web Design Programming Q`s

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John Martin

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I am able to answer any web design related questions including but not limited to html, dhtml, xml, wml, css, php, flash, swf and WAP. I have computers and electronics experience dating before the Military where I served as a tactical telecommunication com center operator in Military Intelligence during Desert Storm (and Desert Shield). I have a total of 22 consecutive years of computer experience (since age 14) and also teach computer classes locally. I also know little known secrets to making money online and SEO.

http://www.versitek.com

Experience

22 years of consecutive computer related jobs, hobbies and Military operations.

Education/Credentials
Personal experience, US Military Intelligence experience, Schooling and Signal Corp. Training as well.

Awards and Honors
Army accommodation medal and a two week advancement in A.I.T. training due to already existent computer knowledge at the time.

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