General Networking/Lan/Wan/Network slow

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Question
The company I work for has a multi-user program.  We have been using this program since 2008.  Users are now complaining about the system (this program) being slow.  Sometimes you click a button and it takes almost a minute to update and load the next record.  

We run anti-virus and anti-malware programs, delete cookies and temp files, run a registry cleaner, defrag the HDs, etc.  

How do you troubleshoot speed issues within a LAN?

Answer
Hi Steve,

There is no simple answer as it could be a variety of things in a network. What is the program and is it a database? Sounds like it. Just quickly with your description I would say that if your anti-virus is scanning the data at both ends and worse, scanning your database, this can definitely slow it down. Furthermore if it is a database, there might be so many records or deleted items, etc... that the database would need to be cleaned and optimized. Is it running on a separate server?

As for troubleshooting a slow network, if the problem is only with one application, you don't need to do that. The issue is certainly with the database. If the whole network slows, you need to see what's happening; a defective network card, switch, etc... you can run a free program such as wireshark and analyze the network in greater depth.

If you give me more details like what program, I might be able to help more. Meanwhile however, if it is the application and you have a database, get a database guy to look at it or there might be a tool with the software to help optimize the database.

Simply post a follow up to this question to add details.

I wish you a great day.

General Networking/Lan/Wan

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John Teodoro

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I have over 20 years of experience in computer troubleshooting, networking and repairs as well as electronics. I can answer questions concerning Windows Server 2003/2008/2008R2 and 2012. Hardware repair and upgrades as well as questions regarding Windows XP/7/8. I have also developed a speciality with Hyper-V the last year. If I don't know it, I will try my very best to find the answer.

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I have worked both as a Technical Director and Information Technology Manager and I also operated a home-based computer consulting business for many years, which included the installation, update and security of computer systems and Windows servers. I have also drafted many IT Plans and consultation reports for specific recommendations.

My experience ranges from Project Planning to finding different networking solutions for companies. My work has demanded that I keep informed and this has always allowed me to be proactive by keeping up to date with technology; this involves researching and learning on a day to day basis, which I find to be fundamental.

I have also co-produced and edited a number of films so I can offer a vast knowledge on the subject.

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Some of my credentials include:
Currently Studying for CISSP (2016)
Linux Security (2016)
SharePoint 2013 (2013)
Microsoft Canada Office 365 (2013)
ITIL 2011 Foundations Certification (2012)
Microsoft Small Business Server 2003 (2007)
Telephony repair and maintenance (2000) - Bell Canada
ISO 9000 Internal Auditor (1999) - SGS SCI Canada Inc.
Signature Service Consumer Relations (1999) - Wilson Learning Worldwide.
Certified Novell Administrator CNA (1998) Intranetware 4.11
Micro-Computer Technology, Troubleshooting and Networking (1998)
Electronics Troubleshooting and Repairs (1990-1991)
Office Systems Technology (1989-1990)
Owner of Cutthroat Pictures Co-Owner of Icebreaker Films

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