General Networking/Lan/Wan/Belkin Problem

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QUESTION: Hi Jeff, my friend next door has a belkin router that is unsecured that he allows me to connect to it. It's titled "belkin.4e2.guests". I connect to it successfully. But when i go on Google Chrome, and go to google.com as an example, it goes to the waiting page. But never loads, what do i do?

ANSWER: Hi Cory,

It sounds like you may not be getting DNS properly.  DNS is the service that turns www.whatever.com into an IP address so that it can be routed over the Internet.

Do a few tests - to figure out what is and is not working.  Open up a Command Prompt (hit start, run, then type cmd <enter>).

Once you have a command prompt type ipconfig /all.  This will tell you your IP, the gateway IP (router), and your DNS servers.

Run these tests:
- ping yourIP
- ping gatewayIP
- ping dns server a
- ping dns server b
- ping 207.99.0.1

Note the dns servers MIGHT be the same as the gateway - if so then you don't need to bother repeating what you have already done.  

207.99.0.1 is a dns server on the Internet.  If you can reach THAT successfully then it is pretty certain that dns isn't working for you.  If this is the case, you can MANUALLY configure dns on your pc/laptop - to use an external dns server like 207.99.0.l (this will be in your network then tcp/ip settings).  And things will probably work.

But ... if you can ping your router/gateway and you can NOT ping 207.99.0.1 then the router isn't ROUTING for you.  And then that is a problem indeed.  But let's figure out what we know and what we don't know.

Anyway that is enough to go on for now - let me know how things work out.

J.


PS - one other idea - it seems strange to me that he would name his SSID "belkin.4e2.guests".  Did he setup a separate SSID just for you and other "guests"?  If yes then he probably didn't configure it correctly.  I bet if he allowed you to use the "primary" ssid that things would be fine.

---------- FOLLOW-UP ----------

QUESTION: Hi Jeff, i did everything you said and here is the results.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

  Host Name . . . . . . . . . . . . : Awesomeness-PC
  Primary Dns Suffix  . . . . . . . :
  Node Type . . . . . . . . . . . . : Hybrid
  IP Routing Enabled. . . . . . . . : No
  WINS Proxy Enabled. . . . . . . . : No
  DNS Suffix Search List. . . . . . : Belkin

Wireless LAN adapter Wireless Network Connection:

  Connection-specific DNS Suffix  . : Belkin
  Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
  Physical Address. . . . . . . . . : 00-19-D2-48-23-DB
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes
  Link-local IPv6 Address . . . . . : fe80::1d1e:c71e:af8c:6e0e%17(Preferred)
  IPv4 Address. . . . . . . . . . . : 192.168.169.2(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . : Wednesday, July 03, 2013 10:24:09 PM
  Lease Expires . . . . . . . . . . : Thursday, July 04, 2013 10:24:09 PM
  Default Gateway . . . . . . . . . : 192.168.169.1
  DHCP Server . . . . . . . . . . . : 192.168.169.1
  DHCPv6 IAID . . . . . . . . . . . : 285219282
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-5E-7F-84-00-19-B9-56-07-6A

  DNS Servers . . . . . . . . . . . : 192.168.169.1
  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
r
  Physical Address. . . . . . . . . : 00-19-B9-56-07-6A
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : isatap.{4E25C2C8-3D99-49E8-835A-B1B2FCE44
960}
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix  . : Belkin
  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

  Connection-specific DNS Suffix  . :
  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
  Physical Address. . . . . . . . . : 02-00-54-55-4E-01
  DHCP Enabled. . . . . . . . . . . : No
  Autoconfiguration Enabled . . . . : Yes
  IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:1c76:2228:3f57:56fd(Pref
erred)
  Link-local IPv6 Address . . . . . : fe80::1c76:2228:3f57:56fd%12(Preferred)
  Default Gateway . . . . . . . . . : ::
  NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\system32>ping 192.168.169.1

Pinging 192.168.169.1 with 32 bytes of data:
Reply from 192.168.169.1: bytes=32 time=2ms TTL=64
Reply from 192.168.169.1: bytes=32 time=3ms TTL=64
Reply from 192.168.169.1: bytes=32 time=1ms TTL=64
Reply from 192.168.169.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.169.1:
   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
   Minimum = 1ms, Maximum = 3ms, Average = 1ms

C:\Windows\system32>ping gatewayIP
Ping request could not find host gatewayIP. Please check the name and try again.


C:\Windows\system32>ping 207.99.0.1

Pinging 207.99.0.1 with 32 bytes of data:
Request timed out.
Request timed out.
General failure.
Request timed out.

Ping statistics for 207.99.0.1:
   Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

my question is how do i use a external? And no the guests one is for anyone and i saw him connect to it. It's my laptop, and he has his own one that is secured.

Answer
Hi Cory,

Ok so you can ping the Router/Gateway but you CAN'T ping beyond it to the Internet.  This is unfortunate - this means that you can't just solve it by manually setting dns on your laptop.  The issue seems to be with the configuration on his router, and not your PC.  

Technically it is POSSIBLE that he has rules that don't allow you to ping the Internet.  It just isn't LIKELY.  But ... by all means ask your friend to check on this.  By default, this would not be blocked but since he set things up and not you I can't guess what he did or didn't do.

>> my question is how do i use a external? And no the guests one is for anyone and i saw him connect to it. It's my laptop, and he has his own one that is secured.

Even if you were to try using an external DNS, it wouldn't work - since you won't be able to reach it (you can't ping 207.99.0.1).  But ... if you wish to try - go ahead.  Open your control panel, go to your network settings - modify your wireless setting, then TCP/IP - in there, perhaps under advanced, you'll find dns.  You can setup a manual dns server here.

Perhaps your friend can help out here since it sounds like he is somewhat technical, and I can't really guess how everything is configured on his network.  The first thing that I would try is to have you connect to the same SSID that he uses - on whatever that router is (same one?  different one?).  

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Jeff K

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Specialist in leveraging technology toward fulfilling a customer's business objectives: enhancing revenues and giving them a competitive advantage in the marketplace.

Networks: architecture, design, monitoring and trouble-shooting
Technologies: Bandwidth Management (QoS), WAN Optimization, Application Performance Management (APM), User Experience Management

Experience

Over 20 years in computers and networking. Strong, broad-based expertise from years in Operations and Sales Engineering at major corporations and hardware vendors.

Education/Credentials
B.A., various courses in computers and networking as well as many many years of OJT (on the job training) and real-world experience.

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