Expert: Ralph Salier Date: 6/7/2008 Subject: computers
Question Why do heuristics and biases play a major role in the success/failure of an IT project?
Answer Hi Edward,
Lets turn this around for a moment. An IT project has end users who, more often then not are NOT IT people. They are simply users. If they are unable to reasonably learn what they need to do, then the project fails. Thus, the key to success is to design the training with common sense approach and to design it to fit the people's needs. Thus if the implementors do not take the end users into consideration or the training is not suited to the end user, it will fail. Thus there are heuristic considerations which biases may preclude and thus lead to the failure of the project.
