Hard Drive Problems/possible hardrive problem


Thank You for your response to my problem,,,,what is happening is when I turn the power on,,,I get a "no signal",,,,then I get the HP logo ...and then I get a blank screen.....it is an HP NO686AA-ABA..model..a6700y...I did an F9 diagnostic (when it was in the HP logo mode) and it said..testing...Quad-core processor ...passed..testing memory....passed.....but then!...it said...error code-BIOHD-2..warning, no drives detected..again...thank you!..Nick

It does sound like from the diagnostics that the drive has died.  The only thing that doesn't make sense is "I get a "no signal" ... then I get the HP logo ... then I get a blank screen".  Usually if the hard drive had failed, you would get a message to that effect (hard drive missing/not found, no boot device detected, etc.).  The "no signal" at the very beginning may just be the system's normal sequence of starting up devices, unless that is different from usual for you.  Given the diagnostics error, I would begin under the assumption that the hard drive needs to be replaced.

Feel free to follow up with any questions you might have.

Good luck!

Hard Drive Problems

All Answers

Answers by Expert:

Ask Experts


PowerEdge Tech


I can answer questions about server hardware RAID and general storage for servers and PC's - hard drive issues, troubleshooting, advice, specs, and information. While some apparent drive/RAID array failures can be recovered, I can only provide advice/recommendations in the event of catastrophic data loss. I don't assist in actually recovering from this type of data loss on this forum.


I worked as an analyst in Dell server support for 2 years, and have since worked with many Dell PowerEdge servers. I am currently employed as IT Manager. I am currently ranked in the top 5 All-Time in Server Hardware and Hard Drives in a very popular and large forum similar to AllExperts.

I have a BS in Computer Science and have earned the following certifications: CompTIA Security+, A+, Project+; CIW Web Design, Database Specialist; Microsoft Windows 7; Dell DCSE Server. I am also an expert in Windows 7, Servers, and Hard Drives (I don't normally do XP - not because I don't know it inside and out, but because I have "retired" personal support for XP, and I want to see it die :)).

©2017 About.com. All rights reserved.