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About Chris Morrison
Expertise
Internal and external hard drives. Installation, configuring,problems with accessing. Limitations, data loss, noises.

Experience
15 Years experience with building, repairing, and configuring computers.

Education/Credentials
Associates degree in information technology A Certified

 
   

You are here:  Experts > Computing/Technology > Focus on PC Support > Hard Drive Problems > Cannot use open on C drive

Hard Drive Problems - Cannot use open on C drive


Expert: Chris Morrison - 10/10/2007

Question
QUESTION: When I double click on C drive I get a dialogue box 'Open with' and it lists all my applications such as excel, word,etc.
If using right click on c drive, the open command does not work but can be opened using explore. Have run anti virus scans several times and no infections were found.

ANSWER: Check this previous question:
http://en.allexperts.com/q/Hard-Drive-Problems-2113/access-drives.htm

That should solve the problem. If it does not let me know

---------- FOLLOW-UP ----------

QUESTION: No this does not help as I do not have a XP cd. My hard drive came with it already installed. is there anything in reg edit that I can check?

Answer
Sorry about my lateness of reply.
open my computer and right click c:
Select tools, then select check disk (it will say has to reboot) say yes, check both option boxes and reboot.
If the problem persists download and install ie 7
http://www.microsoft.com/windows/products/winfamily/ie/default.mspx
If the problem persists you must do the following...it is lengthy but it will fix the problem.

1-2. double click on My computer on Desktop ,
- choose Tool and select "Folder options"
- click on "View" tap select "Show Hidden files and folders" and un hake "Hide Extention...."
- and "Hide protected operating system file" (this selections are important to find the files you need to delete)
- then click "OK"

3. open Windows Task Manager (ctrl-alt-del) and select the "Processes" tap
- Click on "Image name" to sort File
- find "wscript.exe" and click on "End Process" (if there is more than one process with that name you have to end all of them)
- close the "Task Manager"

4. then you will click on Start and select "Search" and search for "autorun.inf" (Search the computer)
- you will then delete all the files that contains the text MS32DLL.dll.vbs (the virus) by pressing: SHIFT + DELETE. (There of course should not be Autorun.inf in the C rooth).

5. you will also delete the virus from the system (C:\WINDOWS\ MS32DLL.dll.vbs) by pressing: SHIFT + DELETE

6. Next step is to edit the Register (Like always you have to be very care fool in the registry tools. Some mistake there can crash your computer)

- first, click on "Start" and select "Run" and type in "Regedit" and press "Enter".
- select HKEY_LOCAL_MACHINE --> Software -->Microsoft -->Windows --> Current Version --> Run.
- find there "MS32DLL" and delete that entry.

6. Then select HKEY_CURRENT_USER --> Software --> Microsoft --> Internet Explorer --> Main. There you find "Window Title "Hacked by Godzilla"" and you should delete that entry. You can close the registry now.

7. next you will click on Start --> Run and type in "gpedit.msc" and press "Enter". then you will open "Group Policy".
- there you will select User Configuration --> Administrative Templates --> System --> and there you will double click on "Turn Off Autoplay"

- in the window there you should select "Enabled" and select "All drives" (they say in this Thai webside that select all turn of Autoplay will be safer for not getting viruses). Now you can close the Group Policy.

8. Next you will click on Start --> Run and type "msconfig" and press "Enter".
- you will open "System Configuration Utility".
- click on "Startup" tap
- find the file MS32DLL, choose Enable All, then unhake "MS32DLL"
- click Apply then OK to close

- then you will exit the "System Configuration Utility" and select "Exit Without Restart" when prompt.

9. After this you double click on My Computer and select "Tools" and "Folder Options" and "View" tap to change back there.
- select "Hide Extention..." and "Hide protected operating system file" and "Don't show hidden files and folders".

- then you will empty the "Recycle bin" and "Restart" your computer.

or visit http://www.techsupportforum.com/sectools/sUBs/Flash_Disinfector.exe
download and execute to get rid of the issue.

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