AboutEric Campion Expertise We have been repairing appliances for over 30 years and have owned our own business for the same. We can help in any or almost all complaints or at least give you some intelligent input to help you make rational decisions. If maxed-out... You may visit our website at http://www.affordableappliance.com for quicker service.
Experience 30 years owning our business and repairing Major Home Appliances
Organizations Chamber of Commerce. Better Business Bureau. Pottsville Business Association. EXPERIENCE
Publications 30 Years of Working on Major Home Appliances and selling parts. Our office staff is top notched and is supervised by My Wife Ann who is also very experienced in the Major Home Appliance Service and Part Sales Business
QUESTION: Hi Eric,
Similar to another question I saw here. I have a Kenmore 363.58557892 Side-by-Side. It's 11 years old. For the last month I've had a daily puddle that appears to be coming from underneath. Not sure if it's draining under the door, or from the discharge tube. I've got ice forming at the back of the freezer, pooling in the channel, and spilling over onto the freezer floor. I've disconnected the water supply to the icemaker/Door water dispenser, manually defrosted and dried the interior, and am still getting the ice. Any suggestions?
Sterling
ANSWER: The problem you are experiencing is normally a blocked evaporator drain line. Whether you have a side by side model or a top mount freezer the solution is relatively the same. Most top mount freezer models have a rear evaporator panel covering the aluminum evaporator coils. There are some instances where the evaporator coils are on the floor. These instructions are for top mount freezers where the rear freezer panel covers the evaporator coils. First of all, if there is an ice maker in your unit, this will have to be removed. Normally there are two screws which can be loosened and the body of the ice maker can be lifted off the screws leaving only a plug in harness to disconnect. Remove the harness either from the plug at the left wall or rear of the freezer and set it to the side. Next, remove all the screws securing the rear panel. Remove the rear panel exposing the aluminum evaporator coils. Be careful not to damage these coils as they contain the freon that cools your refrigerator. If you look closely underneath these coils, there will be ice from frozen defrosted water. Using a hair dryer and not a heat gun, melt all the ice and sop up the water with a towel. Now you will see a drain hole which is normally still blocked with ice. Pour hot water in this hole and sop it up. Keep doing this until you pour water down the hole and it drains into the evaporator drain pan either under or behind your refrigerator. Once you have unblocked this drain line, reassemble and plug the refrigerator back in. Set all controls to the middle settings and within 24 hours, your unit will be functioning correctly once again. If you need further assistance, we are here. Eric Campion
---------- FOLLOW-UP ----------
QUESTION: Hi Eric, and thank you. If I'm following you correctly, the drain is visible already at the bottom of the unit, though I removed the panel behind the icemaker shelf (the unit itself is on the left wall). All the coils appear to be visible below the icemaker, with only a fan mounted behind the ice maker shelf. I had previously done all you suggested, though maybe I hadn't allowed enough time for the tube to thaw and drain. There is a copper tube that goes through one hole at the bottom back (caulked as it enters) and a separate open drain in front of that. The condensation appears to have come from the coils, and may have dripped straight down, pooling in the trough of the tray, alongside that drain, which appears to have a raised gasket or retaining ring (approx 1/8 inch) around the hole.
I'm thawing again with hair drier and will wait until all dripping ends, the a couple more hours to be sure. I'll let you know how it goes.
Sterling
Answer Please don't mess with the copper tubing....It contains the freon used to refrigerate your unit. The hole in the front is the one I am speaking of. Pour very hot water down this hole so it runs freely. Once finished, I think you will be fine.
 is where the water has been pooling and spilling to the bottom.'))