AboutEric Campion Expertise We have been repairing appliances for over 30 years and have owned our own business for the same. We can help in any or almost all complaints or at least give you some intelligent input to help you make rational decisions. If maxed-out... You may visit our website at http://www.affordableappliance.com for quicker service.
Experience 30 years owning our business and repairing Major Home Appliances
Organizations Chamber of Commerce. Better Business Bureau. Pottsville Business Association. EXPERIENCE
Publications 30 Years of Working on Major Home Appliances and selling parts. Our office staff is top notched and is supervised by My Wife Ann who is also very experienced in the Major Home Appliance Service and Part Sales Business
Question Hi, I Have Jenn Air Frig JCB2388GR side by side ( the water is not hooked up - as i dont use it)that has recently started to leak water on the non freezer side at the top which then leaks down the side and settles at the bottom of the the lower drawer and then leaks onto the floor and it also does not get cold enough any more...the freezer side is still getting cold but it forms ice on the inside of the unit. What is the problem? I recently had remodeling done in my kitchen and had to move the frig around a few times for cabinet installation.
Answer The problem you are experiencing is normally a blocked evaporator drain line. Whether you have a side by side model or a top mount freezer the solution is relatively the same. Most top mount freezer models have a rear evaporator panel covering the aluminum evaporator coils. There are some instances where the evaporator coils are on the floor. These instructions are for top mount freezers where the rear freezer panel covers the evaporator coils. First of all, if there is an ice maker in your unit, this will have to be removed. Normally there are two screws which can be loosened and the body of the ice maker can be lifted off the screws leaving only a plug in harness to disconnect. Remove the harness either from the plug at the left wall or rear of the freezer and set it to the side. Next, remove all the screws securing the rear panel. Remove the rear panel exposing the aluminum evaporator coils. Be careful not to damage these coils as they contain the freon that cools your refrigerator. If you look closely underneath these coils, there will be ice from frozen defrosted water. Using a hair dryer and not a heat gun, melt all the ice and sop up the water with a towel. Now you will see a drain hole which is normally still blocked with ice. Pour hot water in this hole and sop it up. Keep doing this until you pour water down the hole and it drains into the evaporator drain pan either under or behind your refrigerator. Once you have unblocked this drain line, reassemble and plug the refrigerator back in. Set all controls to the middle settings and within 24 hours, your unit will be functioning correctly once again. If you need further assistance, we are here. Eric Campion
