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Home Theater/Comcast remote not working for the volume

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Question
I have a Samsung flat screen & a HD box from comcast. I have cable to the box, then HDMI cord from the Comcast box to the t.v! Then I have an optical cord from the t.v to my Yamaha receiver! The sound is pretty amazing! But the only thing I can't figure out is why the volume button on the comcast remote won't turn the t.v volume down? I have to grab the actuall t.v remote to do that! And of course I can't turn the speakers down from the remote cause there are hooked to the receiver! So i I have to get up to do that! Please help! Thanx

Answer
Hello John,
If I was you, I will first check the remote control to see if the volume control button is working. (I am assuming that rest of the functions on the remote are working and you have programmed the remote to work with your TV).
If it is not working. Then an exchange can be done with Comcast. If it is working. Then you have problems a tech must look at.  One suggestion I may make, try removing your optical cable and try remote to control volume. If volume works then re route your cable thru Comcast cable box's optical out.
Please let me know what you find.  

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M A Khan

Expertise

Any question regarding Home Theater Systems. What to buy? How to do the hookup and troubleshoot. (Only surround sound hook up please) Please note that I am not a technician. I do not do projectors.I also do not make suggestions on what to buy. When sending me questions, please make sure you provide me with as much information on your equipment as possible. I would like to know on each equipment you are connecting, if you have HDMI, Optical and or Digital Coaxial ports and how many. Do not forget to include make and model of your equipment......Thanks

Experience

Retail Manager of Electronics

Organizations
MCCS MCX

Education/Credentials
BBA and MCSE. Retail of electronics, computers and software.

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