Human Resources/Second Interview

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Question
Hello Mark
I hope the email finds you well.
I need some much needed advice, please.
Back in Sept, I quit a job, that caused me extreme issues of anxiety. For health reasons, and how I was treated by  management, I had to quit.
I was so happy, in the months that followed.I felt like myself again. I was casually looking for a job, found one, at the local retirement home, and applied for it. I had an interview, that went so well, I was offered the job. To make a long story short, I quit, two hours, before I was to start, as I had an overwhelming panic attack.

That was a terrible choice and not a day has gone by, where I regretted that decision.
I recently applied to the same retirement home, and they called me today, to set up an interview, for Monday.
I am confident in the interview process, not a problem at all, however, my anxiety is very bad, at the moment, because I am afraid that people there, will recognize me, from my prior interview, and tell management (that I am the girl that quit before she started)and not hire me
The woman who is interviewing me, is the Executive Director, whom I have never met. The woman who hired me, prior, was an RN.

My background is that of nursing,predominately nursing homes, and the environment, that goes along with it, causes me to have extreme anxiety. I felt that a retirement home would be a different environment,which is why I applied, but was warned, by the RN, that hired me,before, that it is very ''gossipy'' environment, knowing this, caused me anxiety, and the closer to my start date,that I got, I had a full blown panic attack.
I did send an email, the following day, profusely apologizing, I  and heard nothing back. I understood why
When I got called for an interview today, I was shocked!

Any advice that you could give me would be greatly appreciated, thank you for listening

Answer
Hi Lisa,

It is great you have a second shot / interview!

Being prepared is the best way to avoid a panic.  Nervous is good, helps keep you alert, bright.

You should know what relavent points you want to make in the interview and look for opportunities to introduce those points. Points being, knowledge, experience, and behavioral competencies like integrity, hard work, adaptability, honesty, humor, good judgment, professional presence, team player ... you can introduce these, they are important as they speak to how you will behave on the job.  So you need to have this stuff in mind, ready to go.

There is mucho info out there on the web regarding behavioral competencies... here are a couple of references:

http://youremployment.biz/competency/behavioral-competency/

http://www.hr.emory.edu/eu/docs/performance-guide.pdf

The best way to prepare is to practice, out loud, at home, making your points you would like to make.  Do it in front of a mirror so you can consider body language as well.

I might also suggest you get some professional help with the anxiety, panic, stuff.  You might find that there are very, very, effective ways to manage that... just an idea.


Good luck to you Lisa !  and, ... be prepared.

Regards,
Mark  

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Mark Eichinger

Expertise

Any type of question related to domestic and international Human Resources work. My H.R. passions include Compensation design and systems in competitive markets, Health and Safety in Industrial Environments, Performance Management, Talent Management (Hiring, Selection, Employee Development, Compensation, Creating Space, etc.), Communications, Coaching, Counseling, Leadership, and Management. Questions I cannot answer: I am sure there are questions within these categories that I may not be able to answer but my experience below would suggest those would be few.

Experience

I own International Human Resources Coaching and Consulting, LLC. www.IHRCConline.com. Previously, I successfully held corporate executive and management leadership positions from 1979 to 2007 in two $9B+ multi-national corporations. Positions included: Vice President, Human Resources for the Asia Pacific Region, Eaton Corporation; I was based in Shanghai, China. Prior to that assignment, Vice President, Human Resources International and Operations, Eaton World Headquarters, Cleveland, Ohio with global responsibility for Eaton’s Human Resources practices, international assignee management, and Regional Human Resources Directors in Asia Pacific, Europe, and Central and South America. Specifically, my experience spans work at domestic and international locations at the operating plant, division, business unit, and corporate levels and most business scenarios to include startups, closedowns, restructurings, integrations, and ongoing operations. I am an Eaton Business Excellence Assessment Examiner (Malcolm Baldrige based system). I introduced processes and process mapping into the Human Resources environment. I have extensive experience with and working in domestic and international organization matrix structures. In the Asia Pacific region, my responsibilities included, leading the regions H.R. team and processes, managing the H.R. relationship with the corporation, creating and leading the professional and general manager development programs, China’s university relations program and managing the Asia Pacific key leader’s process. I have coached managers and leaders. I am a professional listener, my style open, direct, and focused on leader accountability and employee engagement. In Summary, my career responsibility included more than 60,000 employees, 60 union and union free operations, and 45 countries. I also lived in Korea for two years while in service with the USA’s armed forces.

Organizations
SCORE – Counselors to Americas Small Business; at various locations I have also belonged to Rotary, Lions, Kiwanis and the Chamber of Commerce. I have served on Boards of medical, community and institutional organizations.

Education/Credentials
Bachelor of Science in Business Administration, Youngstown State University. MBA work Youngstown State University, and University of Bridgeport. University of Tennessee, Lean Manufacturing Certified. Thunderbird School of Global Management, Management Certified.

Awards and Honors
Corporate level awards for compensation systems, communications campaigns.

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