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About Joerg Droege
Expertise
I can answer all questions regarding ICQ except those like: "I have lost my password, how do I get it back?" because I am not an ICQ Team member, so I cannot do anything about lost passwords.

Experience
I did an education as a Management Assistant in Informatics, I am using ICQ since ICQ2000b, but of course I know the current ICQ client the best. I also use the new ComPad ICQ client.

Education/Credentials
Management Assistant in Informatics education under the control of the CCI (Chamber of Commerce and Industry).

 
   

You are here:  Experts > Internet/Online > Internet Conferencing > ICQ > icq

Topic: ICQ



Expert: Joerg Droege
Date: 5/9/2008
Subject: icq

Question
QUESTION: Hello, I ask You help me with my problem in ICQ. One time Your suggestion have already help me, so I think to ask You in this time too. When I try to sing in,my flower stay in "loading contacts", after I cannot see my contact list, and I think nobody can see me. When I receive anything I cannot answer to it, as I cannot open my Icq tray during it, I don`t know that to do?

ANSWER: Hello Iza!

Thanks for your question. Which WIndows version (Start ---> run ...-> winver) and which ICQ version do you have? (help-->about ICQ )


Do you have all patches for XP installed?



Thanks in advance!
All the best!
Bye!
Joerg

---------- FOLLOW-UP ----------

QUESTION: Hello Joerge!
My Icq version is 6, when I sign in it begin from connecting-validating-starting and  the flower stay very long in last step -loading contacts.  After it I cannot see anyone in my contact list and answer, as I have not choice to type. Before I have never had problem like this.  My Windows version is XP1
Thank YOU in advance


Answer
Hello Iza!

Service Pack 1 won't work, you need newer Service Pack


Please do the following:

1) Uninstall ICQ 6


2) Install Service Pack 3  

http://nafcom.blogspot.com/2008/04/windows-xp-service-pack-3-is-out.html

3) Disable WIndows XP's internal firewall

4) Reinstall ICQ 6


Let me know whether this helped it, please. If not we will go on with other things to check-


Hope this helps!
All the best!
bye!
Joerg

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