AboutGerry Magill Expertise I am a Software Architect employed by a large multi-national communications company providing VoIP and tradtional TDM communications to Enterprise customers.
Experience
Past/Present clients IBM, SBS, Siemens, KPMG, Bank Berlin, Commerzbank
Question I've run into a wall and don't know who to ask - since it is phone system related though I hope you may have some insight.
I'm building a site where a code gets sent out from my website to the user. When that user goes to redeem their code offline - the person at the location where the code is being redeemed can dial in to an 800 number (automated system) to punch that users code in and verify it is valid.
Do you have any idea what this is kind of phone service is called and where I might begin looking? I know it exists because UPS, FedEx, the airlines - lots of companies use this to verify/check codes but I'm doing searches online for service and not finding anything - perhaps because I'm not aware of the technical term? Could this be setup under a cloud computing scheme?
Thank you
Answer What you may be looking for is an Interactive Voice Response (IVR) system. This allows you to play voice prompts and gather input from the user interactively.
There are commercial systems available. Alternately you could build your own using something like Asterisk. Asterisk is an opensource project and is free. It contains an IVR which you can change manually to suit your needs.
