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About Gerry Magill
(Top Expert on this page)

Expertise
I am a Software Architect employed by a large multi-national communications company providing VoIP and tradtional TDM communications to Enterprise customers.

Experience

Past/Present clients
IBM, SBS, Siemens, KPMG, Bank Berlin, Commerzbank

   

You are here:  Experts > Internet/Online > Internet Conferencing > IP Telephony

Questions Answered By Expert  Gerry Magill 
In Category  IP Telephony

SubjectDate Asked

Code verification dial-in phone line9/18/2009
  Q: I've run into a wall and don't know who to ask - since it is phone system related though I hope you ...
  A: What you may be looking for is an Interactive Voice Response (IVR) system. This allows you to play ...
Comcast Digital Voice9/16/2009
  Q: I currently have two phone lines from Verizon into my houses. Comcast has been offering me ...
  A: Your telephone line from Verizon is physically seperate from you Comcast cable. This means you can ...
Voice chat9/15/2009
  Q: I used Yahoo messenger and Skype for voice chat but because of some dificulties looking for some ...
  A: The first thing to do is to check if SIP telephony is blocked from your country. SIP telephony works ...
Can you use the Philips VOIP 4331 phone with a Magic Jack?7/31/2009
  Q: How do you connect and use the Philips 4331 phone to a Magic Jack system?
  A: The simple answer is no. The complex answer is yes, but you would need a bunch of other ...
fax/printer/scanner/copier,....landline7/15/2009
  Q: Installed a Brother scanner/printer/copier/fax machine (MFC-290c) and now landline phone plugged ...
  A: When you say you have a landline what do you mean? Is your phone service a standard plain old ...
Downloading interfering with network & Internet7/14/2009
  Q: I have a brand new router, the Belkin N+. There are two computers connected through Ethernet ...
  A: I am taking a wild guess here but I think it has to do with the lack of support for IGMP on your ...
Can you answer a question about Skype?6/22/2009
  Q: Gerry, can you answer a question about Skype? I have spent time scouring all the AllExperts ...
  A: I am not an expert on Skype but my guess is that your IM window is getting confused about how to ...
video calling through Wi -Fi connectivity5/20/2009
  Q: i have 2 PC'S in one room, both are connected through Wi Fi DSL 1MB is terminated in ma external ...
  A: This will work but it will depend on what else is connected to your network and what other devices ...
loosing connection5/5/2009
  Q: I have high speed wireless ISP connected directly to my pc (no router) through the network card ...
  A: open a DOS window by pressing START->Run and in the window type cmd and press OK. Then type ...
loosing connection5/5/2009
  Q: I have high speed wireless ISP connected directly to my pc (no router) through the network card ...
  A: Sorry you are having problems. Thats frustrating. I would first ask if you also have a wireless ...
gizmo5 and SIP phone3/27/2009
  Q: I have a Polycom IP650 sip phone and I have a gizmo5 account. Gizmo claims that it's service should ...
  A: We would have to capture a trace to see whats going wrong. Are you familiar with wireshark ...
gizmo5 and SIP phone3/25/2009
  Q: I have a Polycom IP650 sip phone and I have a gizmo5 account. Gizmo claims that it's service should ...
  A: OK - this is the page we have been looking for... Screen Name = Joseph Phone Number = 17471115555 ...
video calling application for mobile3/23/2009
  Q: sir i want to perform or develop video calling application on cell fone like N95 WHICH HAVE WIRELESS ...
  A: A few vendors have tried to do this and already published clients for the iPhone (e.g. ...
gizmo5 and SIP phone3/23/2009
  Q: I have a Polycom IP650 sip phone and I have a gizmo5 account. Gizmo claims that it's service should ...
  A: This phone is designed to be primarily configured via config files that are loaded during the boot ...
Skype3/9/2009
  Q: I have installed Skype cordless 'phones here in Cyprus and at home in U.K. Sometimes we can hear ...
  A: sorry to hear you are having problems with Skype. It generally works very well compared to many ...
VOIP and slowing internet when in use12/16/2008
  Q: , I have voip installed in our home,, we have cable Internet access and we added VOIP for my mother ...
  A: Sorry for the delay. I was on vacation. The first setup you describe is the correct one. This is ...
simple query11/23/2008
  Q: I need to know what is the minimum bandwidth required For voip connection...
  A: Here are a list of ethernet bandwidth rates assuming the standard sample sizes and intervals for ...
Digital Phone Lines and Faxes11/5/2008
  Q: I just signed up to switch to Comcast which I understand has digital phone service. How can I use my ...
  A: Gosh, this is a hard one. No matter what I write here, someone will contradict me. The short answer ...
Digital Phone Lines and Faxes11/3/2008
  Q: I just signed up to switch to Comcast which I understand has digital phone service. How can I use my ...
  A: Read Comcasts website: http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2809&fss=fax Do fax ...
Video conference10/22/2008
  Q: I am having a Halloween party and I would like to video conference so that two locations can ...
  A: I would suggest simply using Netmeeting between the two sites if you are all on the same address ...
voip phone system10/21/2008
  Q: i want to run voip system using gateways. it is the purpose of isd calls terminating. i mean i want ...
  A: SIP to GSM / CDMA converters exist and work very well. Here is a list of some of them: ...
voip phone system10/19/2008
  Q: i want to run voip system using gateways. it is the purpose of isd calls terminating. i mean i want ...
  A: Which country will the gateway be in? This is very important, because not all gateways are ...
Skype9/5/2008
  Q: I'm moving to and area that has cell phone service but has no cable or phone lines. If I wish to use ...
  A: You may want to read some of the stuff out on the internet about Hughesnet. I have no hands on ...
Internet service level for MS Lifecam VX-50008/19/2008
  Q: I have been offered a Microsoft Lifecam VX-5000 which would allow us to talk and see another party ...
  A: Actually the webcam has little effect on the bandwidth consumed by the call. That is decided upon by ...
Skype8/8/2008
  Q: Hope this question is not too low tech for you. I am supposed to have a training session with ...
  A: sorry, I was travelling to Germany so I didn't get hooked back to the internet until today to read ...
Dial up Q&A8/6/2008
  Q: I am not too sure if this is the correct place for this question. I am using 'Dail up' through a ...
  A: I think some terms may be getting confused. Let me explain: A typical dial-up modem will connect at ...
voIP services7/30/2008
  Q: We are Packet8 customers at the moment, but our service has been very unreliable. No incoming calls ...
  A: The speeds are more than adequate. My experience with Packet8 shows that they try to continuously ...
voIP services7/28/2008
  Q: We are Packet8 customers at the moment, but our service has been very unreliable. No incoming calls ...
  A: you can connect to it via a web-browser. Please see the documentation: ...
voip with a wireless internet connection7/23/2008
  Q: I have Pixius wireless for my internet connection. It connects using an antenna that has line of ...
  A: sorry for not answering sooner - i was on vacation. Do you happen to know if your system uses your ...
voIP services7/21/2008
  Q: We are Packet8 customers at the moment, but our service has been very unreliable. No incoming calls ...
  A: sorry for not answering faster but i was out on vacation. sure - your uniden will work with ...
tracing IP address from picture7/11/2008
  Q: my husband has an iPhone but it's currently not working. I don't understand much about it but he ...
  A: I can help you but I need a little information about what you are exactly trying to do. You want to ...
one way speech through E&M voice gateway6/14/2008
  Q: i have connected pbx to voice gateway router (1700) and i have established a leased line in the ...
  A: Can you please send me the command line config of the router? From the command line type show run ...
voip5/8/2008
  Q: I have a cisco voip system. My users complain occasionally about "echo" I've experienced it myself ...
  A: OK - so what you need to start doing is asking the people who complain to write down the exact times ...
voip5/8/2008
  Q: I have a cisco voip system. My users complain occasionally about "echo" I've experienced it myself ...
  A: So the users are complaining about calls to the gateway in particular? They dont have issues calling ...
voip "echo"5/8/2008
  Q: I have a cisco voip system. My users complain occasionally about "echo" I've experienced it myself ...
  A: First, are you sure it is echo and not speech clipping due to varying delay in your network? ...
web conferencing5/6/2008
  Q: firstly thanks again for your assistance. I am definitely able to speak over VoIP or using MSN, ...
  A: Shoot me an email with your contact details to g_magill at hotmail.com and I will give you my server ...
web conferencing5/5/2008
  Q: Original questions and replies have been included after my new questions. Thanks Thanks again for ...
  A: I dont mind calling Australia as I get free calls there over my VoIP provider and I am willing to ...
web conferencing5/2/2008
  Q: We are a small business with remote persons nationally located. Every 6 weeks or so we must have ...
  A: Thats an excellent description. Thanks. OK - given your requirements, I would really suggest you ...
web conferencing5/1/2008
  Q: We are a small business with remote persons nationally located. Every 6 weeks or so we must have ...
  A: This certainly helps understand what you are looking for. With that in mind, what we would be ...
Connection oriented or connectionless4/30/2008
  Q: I want to ask if the telephone service is conection oriented or connectionless . And is it reliable ...
  A: I already answered this question on 4/14: ================================ Questioner: lesamurai ...
web conferencing4/30/2008
  Q: We are a small business with remote persons nationally located. Every 6 weeks or so we must have ...
  A: Before I give you a detailed answer Id like a little more information about your infrastructure so I ...
How to connect trough LAN4/24/2008
  Q: ..there is a small prob i wan to ask...after i connect my LAN cable with my frens i cant play Lan ...
  A: I dont mean your internal LAN ip-address, I mean your external internet ip-address has to be unique ...
How to connect trough LAN4/23/2008
  Q: ..there is a small prob i wan to ask...after i connect my LAN cable with my frens i cant play Lan ...
  A: unfortunately two people can not connect to the same counter strike server if you are behind a home ...
Voice Chat On Network4/15/2008
  Q: i don't know is this voip or not. but i have a network between 4 laptops with wireless connection, ...
  A: Unfortunately, Microsoft gave up supporting Netmeeting a very long time ago. If you have version ...
Voice Chat On Network4/15/2008
  Q: i don't know is this voip or not. but i have a network between 4 laptops with wireless connection, ...
  A: You can use Netmeeting to do this. It is usually installed on all Windows PCs as part of the OS. If ...
PSTN reliable or unreliable4/14/2008
  Q: I want to ask if the telephone service is conection oriented or connectionless . And is it reliable ...
  A: Tradtional PSTN carriers use connection oriented technology to inter-connect one telephone exchange ...
Can I use philips voip 4331b for skype or yahoo messenger?4/14/2008
  Q: I know it was developed for windows live messenger. But I was wondering if there's a device driver ...
  A: Personally I have never tried it. However, most of these devices simply work as a USB headset. That ...
voip4/10/2008
  Q: Does a ip telephony connect direct to router 2801
  A: First of all it depends on which Cisco IOS you are running on the 2801 and whether it has the ...
VOIP4/10/2008
  Q: Gerry Magill; Hope you are fine and doing well,I am doing call termination by Quintum/Tenor Ax ...
  A: You must first create a channel group and associate it to a routing group. To see how to create a ...
cisco 79454/8/2008
  Q: I have 2 new cisco 7945 phones. I have signed up to broadvoice for a sip account and I would like to ...
  A: First of all I hate to be the bearer of bad news, but any SIP provider will only let you connect one ...
configuration of VoIP router with Voipbuster3/27/2008
  Q: I bought a DVG-1402S router hoping to configure easily for the voipbuster sip service. Since I am ...
  A: OK thanks. The hook-ups look good. If your NB can connect to the internet and works just fine, then ...
configuration of VoIP router with Voipbuster3/27/2008
  Q: I bought a DVG-1402S router hoping to configure easily for the voipbuster sip service. Since I am ...
  A: OK I need a few more details: 1) How is your WLAN router connected? Does it hook into the back of ...
Static in Headphone3/19/2008
  Q: We are having a static problem our call centre in the night shift we get a sound distortion in the ...
  A: To better help you, I need to know a few more details: 1. Are the telephones traditional TDM units ...
Diffserv and qos3/16/2008
  Q: as you know diffserv can provide a PHB or a local guaranteed quality of service.I want to know if ...
  A: Achieving end-to-end qos is not an easy task and involves much more than just setting diffserv bits. ...
Voip and ip phones2/29/2008
  Q: I have been reading up on Voip and Sip and would like to get started using these technologies. My ...
  A: No you dont have to sign up for my service. Contact me directly for the details. I dont want to post ...
Voip and ip phones2/29/2008
  Q: I have been reading up on Voip and Sip and would like to get started using these technologies. My ...
  A: I have my own asterisk server on the internet that you could connect to with an IP phone or analog ...
Voip and ip phones2/29/2008
  Q: I have been reading up on Voip and Sip and would like to get started using these technologies. My ...
  A: Welcome to the exciting world of SIP! 1) Yes, you will need a SIP VoIP provder. Choose one ...
Broadband feedback on house phones2/14/2008
  Q: I have recently installed broadband, and am getting high pitched feedback on my house phones. I ...
  A: To avoid the interference in the wireless phone you can try moving the base station further away ...
Broadband feedback on house phones2/13/2008
  Q: I have recently installed broadband, and am getting high pitched feedback on my house phones. I ...
  A: I have never seen this before. Normally the filters work just fine. I am guessing that those ...
voip1/1/2008
  Q: i don't have a land line so which companies would let me just buy a router... to make the VIP calls? ...
  A: It depends on which country you live in and what internet providers are in your area. You could look ...
want to use voip12/18/2007
  Q: sip phones voip phone what are they. i have 3 cellphones now 2 verizon. one unlocked i use when i go ...
  A: Yes dual mode Wi-Fi / cellular phones are available in the US and some other countries. I am ...
want to use voip12/18/2007
  Q: sip phones voip phone what are they. i have 3 cellphones now 2 verizon. one unlocked i use when i go ...
  A: VoIP is short for voice over the IP protocol. IP is what is used to address data packets through a ...
VoIP and layer 412/3/2007
  Q: how can QoS for VoIP be implemented at layer 4
  A: Layer 4 QoS is the most commonly used method of voip classification around today as it allows data ...
not able to fax after two years10/20/2007
  Q: I have had Optimum voice from Cablevision since 5/2005 and have never had any issues faxing from my ...
  A: The results look excellent. A phone is different from a fax because the human ear is more ...
not able to fax after two years10/19/2007
  Q: I have had Optimum voice from Cablevision since 5/2005 and have never had any issues faxing from my ...
  A: Sorry to hear you are having problems with your fax, however, it's a pretty common problem nowadays ...
Fax over Digital Voice Service10/8/2007
  Q: I've recently switched from dedicated phone service (Plain Old Telephone Service) to digital voice ...
  A: do you know if your digital voice service is using the SIP protocol? I dont think they are. The ...
Ooma9/22/2007
  Q: I am wondering if you are familiar with a device called Ooma? http://www.ooma.com. And, if so, ...
  A: The Ooma concept is a kind of spin on the Skype concept. In the Skype peer-to-peer concept there is ...
hi9/16/2007
  Q: recently i have blocked a number of a caller who was harassing me and calling late at nite etc is ...
  A: I am sorry to hear you are having problems like this. I know from my own experience that it can be ...
ISDN/PRI9/2/2007
  Q: My question is very specific, and I have tried for some time, unsuccessfully, to find the answer on ...
  A: Typically these are ASN.1 encoded values. http://en.wikipedia.org/wiki/Abstract_Syntax_Notation_One ...
IT advice8/23/2007
  Q: I am looking into pursuing either a Master's degree in a computer related field or working on ...
  A: I would not pursue any formal higher education. Rather I would concentrate on taking courses in your ...
Call London Mobile at low Rate8/21/2007
  Q: i am from nepal. my mother stays in London. she has got a mobile number (she hasnt got a landline ...
  A: This is a big problem. The regulator OFCOM has forced UK mobile phone providers to drop their rates ...
Increasing the speed of dial-up to that of cable -- possible?8/13/2007
  Q: Quotes from http://groups.google.com/group/sci.electronics.basics/msg/0c013cf5371da8dc?hl=en& : ...
  A: QAM is nothing new. It has been around for years and is the basis upon which DSL has been built. For ...
voip7/27/2007
  Q: Very basic question. I want to have just one external line (one single number). What piece of ...
  A: There is little you can do at your end alone to make this work. Normally a residential number will ...
IP Conflict !!7/26/2007
  Q: Our server has 2 NIC's (win server 2003 ) . I tried to install Symantic AV 10.2 Business pack and it ...
  A: There must be another device on your network that is using one of these IP-Addresses. Try to use the ...
Us robotics driver6/15/2007
  Q: I have downloaded software IVM answering attendant software which I want to test with my pc as an ...
  A: The Sportster 33.6K modem you have may not be a voice modem. It could be an external fax modem and ...
Skype5/16/2007
  Q: I have Skype and I want to use it to make conference calls with friends. Does Skype work well with ...
  A: Skype works very well with dial-up. It has a codec that adjusts to your bandwidth automatically. The ...
IP Adddress4/28/2007
  Q: I am an UK national living abroad, and wondered. Is it possible to alter your IP address so you can ...
  A: Sorry for not responding fast - it has been a busy week... There is no way to change your ...
QOS4/21/2007
  Q: i have a network with one server and 5 computer and 5 ip phones, the ip phones are supported by ...
  A: The biggest difference in deciding which method to use is scale-ability. If your network is small ...
mor about Qos4/20/2007
  Q: i have a network with one server and 5 computer and 5 ip phones, the ip phones are supported by ...
  A: The biggest difference in deciding which method to use is scale-ability. If your network is small ...
i need ip site4/19/2007
  Q: i need aplace where i can get good ip address
  A: I am not sure I understand what you mean. Your ISP provider assigns you an IP-Address - you can not ...
more ip phones4/19/2007
  Q: i have a network with one server and 5 computer and 5 ip phones, the ip phones are supported by ...
  A: The option is very hidden. Go to the tab sheet "Applications and Gaming" and in that page the ...
ip phones4/18/2007
  Q: i have a network with one server and 5 computer and 5 ip phones, the ip phones are supported by ...
  A: moving the phones out onto the switch by themselves will not solve your problem unless the switch ...
Qos4/18/2007
  Q: i recently started to learn about Quos, but when comes to Diffserv and Intserv I get lost, can you ...
  A: The biggest difference in deciding which method to use is scale-ability. If your network is small ...
IP Addresses4/11/2007
  Q: A very simple question. Who assigns I.P. addresses and why do they change without notification? ...
  A: An internet provider purchases a block of IP-Addresses from .arpa ...
VoIP-Vonage4/9/2007
  Q: In respects to the litigation against Vonage and the patent infringement cases against the company, ...
  A: To quote two summaries from the internet: "These lawsuits will probably prompt more and more ...
Internet phone3/22/2007
  Q: As with others I have a cx7000f all in one printer. I totally forgot I purchased a vonage phone for ...
  A: the problem is not fixable from your end no matter what you set your QoS, etc. to. The problem is ...
VOIP Buster Phone service disconnects2/13/2007
  Q: I tried it with ICMP for WAN checked and got 50% lost, but I turned it off and pinged you it ...
  A: You must turn it on again or I can not ping you at all. If you want to ping yourself from another ...
VOIP Buster Phone service disconnects2/13/2007
  Q: My IP is 88.234.89.135 The longest time I had without interruption was 2:48, now I had 3:17 with ...
  A: OK - now I can ping your IP-Address but I see very, very bad packet loss of 52% and this is why your ...
VOIP Buster Phone service disconnects2/13/2007
  Q: Done all on X-Lite, when I pressed CTRL-F9 it was only using G711 for send and receive, but just in ...
  A: The check-box is under Internet - Access Control - Services ...
VOIP Buster Phone service disconnects2/12/2007
  Q: About X-lite I set everything as it says there, and my software version is the same, the phone rings ...
  A: I tried to ping your IP-Address but got no response. So I think your ping is definitely turned off ...
VOIP Buster Phone service disconnects2/12/2007
  Q: 1- its not the problem, I only have 1 pc connected to my router at the moment and I close all ...
  A: OK - I would really try to get X-Lite working. It will give you many more alternatives to find this ...
VOIP Buster Phone service disconnects2/12/2007
  Q: I'm using the voip buster client software, by the way I had no problems using the service with same ...
  A: The main reason for dropped calls is your network. I realize that your friend is in the same city ...
IP telephony1/11/2007
  Q: do you know any similar services for the UK and the USA?I want to set up a call center in Ukraine ...
  A: If you need similar services in the UK and USA then use www.broadvoice.com They give you unlimited ...
VoIP advice12/31/2006
  Q: I'm a sole proprietor in a rural mountain area of CO. I seek VoIP provider at great price and great ...
  A: the best way to start choosing a provider is to understand what your telephony patterns are likely ...
all in one printer/fax compatability with digital phone service12/27/2006
  Q: Please help me! I received a HP Photosmart all in one printer/fax for Christmas and I am trying to ...
  A: yes, the old days of plug and play are gone for now... hold your breath and count to 10 slowly. The ...
IP telephony12/25/2006
  Q: I want to set up a call center in Ukraine and to forward the calls from Germany. The idea is to buy ...
  A: This is really easy. All you have to do is go to www.sipgate.de and sign up for their service. You ...
What is the best VOIP Phone service?12/10/2006
  Q: Vonage, CallVantage, or Earthlink Truevoice
  A: It really depends what you want to do and where you want to call. All of them offer excellent ...
FiOS TV11/3/2006
  Q: This is a school project, but I need an interview-type source in addition to my research...which is ...
  A: Well I dont do homework questions but because you were honest here goes: FIOS TV is significant to ...
Cisco IPCC10/2/2006
  Q: What is the difference between Cisco IPCC Enterprise and Cisco ICM Enterprise? Are both the same? Is ...
  A: IPCC was initially a hosted solution, whereby a small business did not have to have the equipment to ...
how to find location of an ip address9/6/2006
  Q: someone text messaged my cell phone thru the nextel website. nextel said they don't keep track of ...
  A: There is not much you can do other than switch SMS off completely. Its much like your mailbox ...
internet fax.8/18/2006
  Q: Followup To Question - I have recently went from dialup to a cable modem for my internet ...
  A: Comcast do claim to support fax machines: ...
internet fax.8/13/2006
  Q: I have recently went from dialup to a cable modem for my internet access. My problem is that my fax ...
  A: Well I have good news and bad news I'm afraid. The good news is that if your telephony provider ...
internet fax.8/11/2006
  Q: I have recently went from dialup to a cable modem for my internet access. My problem is that ...
  A: I am not sure I understand the problem fully. Maybe you can answer some questions for me: 1) Do you ...
Dial up connection8/7/2006
  Q: I am in india. I want to make a dial up connection to my friend in new zealand. what are the thing ...
  A: Yes, in addition you will also need a microphone and speakers or a good quality head-set. There are ...
Recurring Static problem8/3/2006
  Q: The static has often been described at like a waterfall, it is very very loud, and they are totally ...
  A: If you are using a USB headset then changing the sound card will not help. USB headsets do not use ...
Recurring Static problem8/2/2006
  Q: Whenever I communicate to anyone through voice on my computer after a random ammount of time all ...
  A: you analysis seems to be good so far. The only thing I would ask is to get a better description of ...
need to know4/4/2006
  Q: Followup To Question - hello i m confuse whats the difference between making voice chating ...
  A: H.323 was the leading protocol up until SIP was introduced. The problem with H.323 is that it became ...
need to know3/17/2006
  Q: i m confuse whats the difference between making voice chating through messenger & making a phone ...
  A: When you make a voice connection through messenger, the messenger tries to make a connection to the ...
Using Internet Phoning3/10/2006
  Q: I'm looking to reduce my local calls in Perth, Australia. I don't want to do any international ...
  A: For unlimited calls to Australia, you would have to buy Broadvoice's Unlimited World plan for $24.99 ...
Using Internet Phoning3/10/2006
  Q: Voipstunt have not answered any of my emails so I can't really ask them any questions. We both have ...
  A: it depends which country you are in and which country you want to call to most. I use ...
Using Internet Phoning3/10/2006
  Q: I downloaded a program called VoipStunt, where you make phone calls from your computer to landlines? ...
  A: I am not sure why the payment will not go through, you would have to ask them about that. It may be ...
VOIP and wireless internet2/2/2006
  Q: Gerry, Thanks so much for your prompt answer. I already like it but, I need something different ...
  A: This box can pretend to be your PCMCIA card. It will pretend it has your MAC-Address so you do not ...
VOIP and wireless internet2/2/2006
  Q: I have a wireless service provided via a PCMCIA card (with a little antenna). I am planning to buy a ...
  A: I am not exactly sure of your configuration. I am just guessing, ok? So it will look like this ...
voip phone12/30/2005
  Q: i am thinking of buying this voip phone. but i dont know how this technology works. ...
  A: this device is much like a simple set of speakers and a microphone moulded into a device that looks ...
networking11/8/2005
  Q: I'm beginning to learn networking and was wondering if you can direct me with this particular case ...
  A: so if I understand the problem correctly, it basically boils down to connecting the office LAN at ...

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