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I can answer questions in most areas in relation to the internet. Internet Explorer, broadband ADSL & cable, downloading, uploading your website, Outlook email, security, bit torrent & other file sharing, spyware, adware, pop ups. If I don`t know the answer to your question I have access to people who do, so the next person who needs to know I will already have the answer. Apple Mac computers may be a different story.
I work for one of, (currently the) UK's largest broadband provider(s) dealing daily with every extreme case, when the technical support cant fix it & people want it cancelled it comes to me to fix it. Also spending the last 15 years working with PC's, a little more recently upgrading, building testing them. Web design & some home networking too.
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My employer's weekly newsletter, as the first week in my role I had a 100% success rate rectifying internet & Broadband issues never before achieved by my predecessors.

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