Internet Television / Video Streaming/Roku2

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Question
Hi. We watch Netflix with our streaming Roku2 and we've noticed that sometimes it freezes - in other words pressing a button on the remote does nothing. In the past to solve this problem we disconnected and reconnected about 20 seconds later and that solved the problem. But lately we notice that it doesn't solve the problem. Sometimes the asterisk button does something but I'm not sure what that button does. Most of the time the Roku works, but we do get this problem from time to time. Other than battery, do you know what causes this type of problem? and what is the best fix? Thanks.

Answer
I have experienced this also, although much less with my Roku 2 than with the previous generation Roku 1, and my solution is to reboot, as you've done. I've never known this to not solve the problem in my own experience. One thing I would recommend, if you  haven't done it already, is to add the optional memory expansion. You can add up to 8GB of additional memory and this really boosts performance.

I hope that helps.

Tedd

Internet Television / Video Streaming

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Tedd Adams

Expertise

I can answer questions on most types of legal video streaming options, such as Netflix, Roku, Internet-enabled TVs, Hulu, etc. Out of respect for copyright holders, I will not answer questions regarding BitTorrent or other peer-to-peer sharing, where content creators are deprived of their due royalties. I can only answer questions from the viewpoint of a consumer of video services. I have been getting a lot of questions from the standpoint of someone wishing to create content. THIS IS OUTSIDE MY EXPERTISE. My expertise is also limited to knowledge of streaming services and the content available on them, how to subscribe to them, etc. I CANNOT assist with hardware configuration questions.

Experience

I have been a cord cutter for over 5 years. My current setup includes a Roku HD box, a PC attached to my computer and surround sound system, and subscriptions to Netflix and Hulu Plus. I dropped Cox Communications as my cable TV provider and am saving over $100 a month.

Publications
Tulsa World

Education/Credentials
Masters of Organizational Management, University of Phoenix
Bachelors of Psychology, John Brown University

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