Kitchen Design/Remodeling/Granite counter/backsplash

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Question
Ran out of slab
Ran out of slab  

Unprofessional?
Unprofessional?  
I chose the same slab for my counter and backsplash. I asked for an easy squared edge but I didn't know the fabricator would stack two unmatched layers resulting in a very conspicuous seam (second pic). After research, I now know I should have asked for a mitered edge. But the fabricator and my contractor never told me that was an option and I didn't know all the possible edge choices.

There's also a fissure about a foot long on the backsplash.  It's on the surface and I can feel it with my finger. It might have happened in transit, but still, shouldn't the installers have told me about it before they put it on the wall?

In the first pic, you'll see where they "ran out of slab."  Apparently there wasn't enough left to extend all the way up to the cabinet. So they say they'll put a separate piece in that space. Another seam.  And why didn't they do that at the worksite? This is the same backsplash where the fissure is.

Am I being unreasonable in asking that all countertops be redone and the backsplash replaced? Is it a monumental task to remove the granite from the cabinets and wall?

Answer
Rick,
I am sorry you are experiencing this problem. What you are describing along with accompanying pictures show a completely unprofessional installation.
The laminated edge strip should have been cut from the same piece with veins carrying over the edge, and there should have been a minimal seam that's nearly invisible.
As for the backsplash, it should reach the bottom of the upper cabinets without a seam. The fabricator/installer has not followed industry best practices.
You should not accept this installation.

Sorry for your troubles.
Torin Dixon  

Kitchen Design/Remodeling

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Torin Dixon

Expertise

All questions regarding fabrication and installation of natural stone tile and slab countertops, flooring, backsplash. All questions related to cleaning, sealing and stain removal of natural stone surfaces. All questions on importing process and selection of natural stone slabs and pricing issues. Granite, Marble, Limestone, Slate, Travertine, Onyx, Tile, Quartz countertops, Silestone, Eco Cannot answer questions on cabinet construction

Experience

Expert in traditional hand methods of natural stone fabrication. Expert in modern manufacturing techniques using latest machinery and equipment. Consultant of shop layout, design, and workflow analysis. Consultant of job costing, pricing structures, bidding processes of natural stone fabrication manufacturing. Expert in specifying stone maintenance cleaners and sealers Expert in stone restoration, stain removal and damage repair.

Organizations
Former Vice Chairman of the Missoula Design Review Board advisory committee to the City of Missoula, Montana City Council National Association of Home Builders member Missoula Building Industry Association member Billings Home Builders Association member Bitterroot Building Association member Marble Institute of America member President-Tyler Boshae Foundation President-Club Twitch

Publications
Slippery Rock Gazette -Dimensional Stone Trade Magazine http://72.243.221.11/site/archive_Issues/0211/articles/16_1.html

Education/Credentials
Journeyman Marble Mason, Bricklayers & Allied Craftsmen, Los Angeles, CA 1978

Awards and Honors
Numerous Parade of Homes winner as fabricator and installation contractor of granite and stone countertops and backsplash

Past/Present Clients
Thousands of residential and commercial clients from simple bathroom countertops in private homes to granite exterior cladding on high-rise buildings over a 34 year career.

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