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About Lauren Bennett
Expertise
I am a computer science major and my dad is an Electric Engineering, so my life has revolved around computers. For as long as I can remember, I have been buying and selling computers. I tend to travel a lot, so I have always had a laptop. I have bought 5 of them for myself, and bought around 30-40 for friends and family. I have dealt with the good and the bad of various version and brand names. If you are in need of buying a laptop, feel free to contact me and I'm sure I will be able to guide you into purchasing the laptop that will be the best fit for you. I will custom build you computers for you to choose from so you can get an exact idea of what to go and buy when you do it yourself and so that you have an exact price. However, I am in the USA and am only knowledgeable about computers here in the US. I do not know about foreign currency or the quality of computer brand names outside the US.

Experience
B.S. in Computer Science. Buying and selling for years. Assisting friends/family.

Education/Credentials
B.S. in Computer Science

Past/Present clients
many friends & family

 
   

You are here:  Experts > Shopping > Computer Reviews > Laptops > Laptop screen has white dots

Laptops - Laptop screen has white dots


Expert: Lauren Bennett - 5/28/2007

Question
I have recently noticed that my laptop screen has white dots on it.  At first, I thought that my screen was just dirty, but after I cleaned it, the dots were still there.  I don't notice them much when I'm just surfing around the Internet, but I have  a blank black screen saver and I noticed them the most when my screen saver was up.  They are no bigger then a dot from a pencil and there are about 4 of them on the screen (randomly placed).  I don't know if my computer screen is wearing out or something?  I bought my computer Christmas 2006  and it is an HP Pavilion zv6000. I was hoping you had some advice.  

Answer
It sounds like some pixels are out.  I'm surprised they went out that quick, but pixels do go out on the LCD's.  It has been less than a year so you still have a warranty.  If you contact HP technical support they should have you send your computer in, replace the LCD screen, and then send it back to you.  They'll probably have you run diagnostics, but if you want to be sly, tell them you already ran the diagnostics on the LCD and the white dots were still present :).

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