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About Terry Andreasen (Andy)
Expertise
Safe and Vault related Questions; Antique Safe Repair and Restoration; With over 37 years in the Safe & Vault industry, if I can't answer your question I know where to get the answer. Current Project: Restoration of three, 36 ton steel vault doors and drop floors, in the old Federal Reserve Building, San Francisco.

Experience
37 years in the Safe & Vault Industry. Service Manager for one of the largest Safe & Vault companies on the West Coast. Graduate of Lockmasters Safe Lock Servicing, Safe lock Manipulation and Safe Deposit Lock Courses. Graduate of Locksmith Institute. Certified Instructor for the California Locksmith Association teaching Basic and Advanced Lock Servicing, Basic Safe opening and Repairing. Factory Trained by AMSEC, LORD Safes, LeFebure, Mosler, KabaMas, LaGard and Sargent & Greenleaf

Organizations
SafeCrackers International

Education/Credentials
Graduate of Locksmith Institute 1972 Graduate Lockmasters Safe Lock Servicing 1974 Graduate Lockmasters Safe Lock Manipulation 1975 Graduate Lockmasters Safe Deposit Lock Servicing 1985 Instructor Certified - California Locksmith Association - 1985

Awards and Honors
Retired US Army, with many decorations and awards from Vietnam, Desert Storm and Op Iraqi Freedom.

Past/Present Clients
Secret Service, FBI, Dept. of Homeland Defense, US Army, US Coast Guard, US Navy, US Marine Corps, Lawerence Livermore National Lab, Bank of America, Wells Fargo Bank, various local banks, credit unions, state agencies, Jewelers, and many commercial and residential customers. Service Area is Northern California (Fresno to Oregon and Western Nevada)

You are here: Experts > Home/Garden > Repairing Home Electronics & Small Engines > Locksmithing > have lost the combination to an excalibure safe

Locksmithing - have lost the combination to an excalibure safe

Expert: Terry Andreasen (Andy) - 11/3/2009

Question
QUESTION: My son has always used his key to get inside his Excalibur safe. He has the key, but at some point someone turned the dial and now he cannot open the safe without the combination and he does not remember that.
The door of the safe says Ft Worth Texas. under that the words burglary and fire resistant safe.
We have an MFG code and the SN. Is there a way that we can contact the company and get the original combination to open the lock?

ANSWER: Peggy,

Excalibur is not a manufacture, it is probably a model name. There is a manufacture in Canada named Inkas that manufactures a line with the model name Xcalibur.

My first recommendation would be to check with the company your son bought the safe from to get more info about the manufacture, and to see if they have a record of the combination.
If they don't then the second step would be to check with the manufacture to see if they have a record of the combination. Many companies have an administrative fee for record searches.

note: The above recommendations are only good if the original combination has never been changed.

If you still can't get in, then you will need to contact a safe technician to have your safe opened.

Andy

---------- FOLLOW-UP ----------

QUESTION: FYI: the gun safe was made by Granite Secuirty Products out of Ft Worth Texas... Thanks...

Answer
Peggy,

While Granite Security Products is the parent corporation, they are currently doing business under the "Winchester" logo.

Granite Security Products, Inc. C/O Winchester Safes • 4801 Esco Drive • Fort Worth, Texas 76140 • Tel: 817-561-9095 • Fax: 817-478-3056
You can also contact Jason Romberg at: jason.romberg@winchestersafes.com for more information.

Contact the manufacture to see if they have the original combination. Many manufactures will not release combinations directly, they perfer to go through a distributor, or who ever sold the safe originally.

Hope this helps.

andy

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