AboutTerry Andreasen (Andy) Expertise Safe and Vault related Questions;
Antique Safe Repair and Restoration;
With over 37 years in the Safe & Vault industry, if I can't answer your question I know where to get the answer.
Current Project: Restoration of three, 36 ton steel vault doors and drop floors, in the old Federal Reserve Building, San Francisco.
Experience 37 years in the Safe & Vault Industry. Service Manager for one of the largest Safe & Vault companies on the West Coast. Graduate of Lockmasters Safe Lock Servicing, Safe lock Manipulation and Safe Deposit Lock Courses. Graduate of Locksmith Institute.
Certified Instructor for the California Locksmith Association teaching Basic and Advanced Lock Servicing, Basic Safe opening and Repairing.
Factory Trained by AMSEC, LORD Safes, LeFebure, Mosler, KabaMas, LaGard and Sargent & Greenleaf
Organizations SafeCrackers International
Education/Credentials Graduate of Locksmith Institute 1972
Graduate Lockmasters Safe Lock Servicing 1974
Graduate Lockmasters Safe Lock Manipulation 1975
Graduate Lockmasters Safe Deposit Lock Servicing 1985
Instructor Certified - California Locksmith Association - 1985
Awards and Honors Retired US Army, with many decorations and awards from Vietnam, Desert Storm and Op Iraqi Freedom.
Past/Present Clients Secret Service, FBI, Dept. of Homeland Defense, US Army, US Coast Guard, US Navy, US Marine Corps, Lawerence Livermore National Lab, Bank of America, Wells Fargo Bank, various local banks, credit unions, state agencies, Jewelers, and many commercial and residential customers.
Service Area is Northern California (Fresno to Oregon and Western Nevada)
Question I have a Sentinel GPW-14 gun safe I bought about 9 years ago. Shortly after I purchased it the lock broke. It was a tubular type key. I have not had it locked for quite some time and now have grandchildren coming over. I found out on the Internet there was a recall due to the lock. I called the number and they sent me a keyed lock with no instructions. The threaded shaft on the rear of it is too long and won't permit the exterior handle to close all the way. I have some question as to whether the person I spoke with has sufficient knowledge at Stack-On. Can you give me an idea from the attached images?
Thanks,
Jack
Answer Jack,
your pics did not come through. Try to send them to me at: andy@securitysafeusa.com
I have a couple of options for you. First contact Stack-on to have them remedy the problem:
STACK-ON PRODUCTS COMPANY
P.O. BOX 489
1360 N. Old Rand Rd.
Wauconda, IL 60084
customerservice@stack-on.com
1-800-323-9601 or 847-526-1611
8 am -4:30 pm C.S.T.
The GPW-14 is no longer one of their production safes, which may be part of the problem with them sending you a replacement lock.
The second option would be for you to take the "problem lock" down to your local locksmith to obtain a replacement lock.
The third option would be for you to send the lock to me.
In either option #2 or #3, we may not be able to provide an exact replacement lock, if Stack-on has modified it in any way for use with their container, but I won't know this intil I see the lock that you are dealing with.
This brings us to option 4/5
4 - modify the safe to work with a new locking system. You can design and fabricate or have your local safe company upgrade your safe.
5 - buy a new safe that meets your storage needs and has a working locking system.
Well, the ball is in your court. I need to see the photos of your lock to come up with further ideas.
