Expert: James - 2/20/2009

Question
QUESTION: I recently removed and then had rekeyed all 6 schlage double keyed
deadbolts in my house. When I re-installed them I was unable to recapture
the two set screws  with my extended allen wrench to tighten the locks, which
I know is necessary to render them solid and unable to rotate
when the key is partially inserted.  So, as I worried would happen, a key was
inserted into the outer lock and the person must have begun
turning the lock before the key was fully inserted, thereby rotating the
cylinder and then pushed the key fully in and finding it stuck.  Now it
cannot be removed. I can't rotate the lock.  Taking the lock apart from the
inside doesn't help because the three screws for removing the outer
lock are on the outside.  Please help?  And please let me know did wrong in
re-installing the locks so that I can correct the problem with the
two set screws on all the other locks  Thanks.

ANSWER: Hello Sherry,

Please provide me with the manufacture and model of the locks you have so I can help.  If you can attach a photo it would help as well.

Without further information I am unable to provide assistance.

James
www.jmlock.com

---------- FOLLOW-UP ----------

QUESTION: The only writing I can see is a pat. #.  It is 4 272,974
I have been told that these deadbolts are schlage. I am attaching an image.  I will
send another picture with another reply.

Answer
Hello Sherry,

It looks like a Lori lock.  They use a mortise cylinder that is set by a set screw from the door edge.  See the slot in the side of the cylinder?  That's where the set screw must go but keep in mind that the cylinder must be facing up when installed for it to work properly.  Up means that the key must be inserted with the cuts facing 12 o'clock.  You'll have to find the set screw with your Allen wrench, loosen it then unscrew the cylinder in question.  It may not want to turn if the key is turned since the cam will cause it to jam so make sure the key is in the 12 o'clock position before you try to unscrew it from the housing.

If you can't remove the key, try pressing on the part of the cylinder that turns when the key does as you pull the key out.  The cam screws may not be tight.  Once removed make sure those screws are tight before reinstalling the lock.

If you still can't get it you're only recourse is to hire a locksmith.  Those locks are tough enough for us when they have this problem.

James
www.jmlock.com