Expert: James - 2/15/2009

Question
we have a schlage lever lock that needs the cylinder changed they sent us a new cylinder but we cannot figure out how to get the old one out. the key cannot be inserted help please


Answer
Hello Lisa,

Insert a working key into the lock and turn it until it stops as you insert a probe into one of the small holes in the side of the lever and push as you pull the lever off.  Once off, remove the black piece in the back of the lever then slide the old cylinder out.  Insert the new one and replace the black piece.  Insert the new key and turn it very slightly, just enough so that the key can't come out then slide the lever back onto the lock assembly.  Once the tailpiece is in the slot of the lock turn the key until it stops then press the lever in place, locking it into the retainer.

I will tell you that sometimes lever locks can be a pain to reinstall, depending on the model so it may take some time.

James
www.jmlock.com