Locksmithing/broken lock


The lock in question opens from the outside with a key....from the inside with a "turn knob" to throw the deadlock open or closed. the lock is set in a metal door.  When I insert the key, it will turn in either direction and doesn't reach a stop point. This is my only way to enter.  No windows.  Help!

Hello Robin,

Thanks for writing. If the key you are using is spinning freely around in a circle then most likely there is either a broken tailpiece or broken bolt. In either case, it will be necessary to call out a locksmith to open the lock and repair it, since you do not have access from the inside to unlock it.

I am sorry for the bad news :-(.

Thank you.


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Aaron J. Neil CRL, CJS


I can answer questions related to general locksmithing, lock repair, lock replacement, electronic access control, safe operation, safes service and safe repair. I can also answer your questions about security upgrades and I have access to a vast library of locksmith information that I can research to make sure I am answering your question to the best of my ability.


I have been involved in the Locksmith Industry since 2002. I have owned my own Locksmith Service company since 2010. Prior to this I was employed at a large locksmith company where I was able to increase my knowledge of locks, doors, safes and access systems.

Associated Locksmith of America Central New York Locksmith Association Greater Oswego Fulton Chamber of Commerce Greater Oneida Chamber of Commerce

Graduated Professional Locksmith Program in 2002. I graduated the Advanced Locksmith Program in 2003. I attended numerous classes available to members through the Associated Locksmiths of America and the Safe and Vault Technicians Association. In 2009 I earned by CRL (Certified Registered Locksmith) certificate from ALOA.

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