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Locksmithing/Difficulty Engaging Lock on Liberty Safe

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Question
Hello,

I have a Liberty Safe (Revere) with an S&G electronic lock.  The entire time I've had the safe, months now, I've had difficulty locking the safe.  When I turn the handle there is considerable resistance as the active bolts move out of the safe door and in to the locked position.  As the bolts extend to the furthest point there is a clunk or thud from within the safe door and then the bolts are locked.  This occurs both when the door is shut and when the door is open, so I don't think it's anything interfering with the door shutting or the bolts extending as the problem wouldn't occur when the door is open and I lock the safe.

When I unlock the safe the handle turns easily, with one hand only.  To lock the safe I need to use both hands to get the locking bolts to engage.

What would be causing this and how can I fix it?

Thanks

Answer
Ian,

My first recommendation (if your safe is only a few months old), would be to contact Liberty Safe, as they have an excellent warranty program.   They want you to be happy with your safe.

Either contact the Liberty dealer that you purchased the safe from, or you can call customer service at the factory at:   1-801-925-1000.   

If they can't help you over the phone, they will dispatch a service tech to check out and repair the problem.

If YOU elect to do this as a DIY project, then you may void your warranty.

The problem could be a number of issues - but as mechanical problems require hands on diagnostics and solutions, without having more information or being at the safe, I would simply be guessing.

Give Liberty a call.   If they can't help you or if the safe is not under warranty, then let me know where you are located (zipcode) and I'll see who I know in your area.

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Terry V. Andreasen (Andy)

Expertise

Safe and Vault related Questions; Antique Safe Repair and Restoration; With over 42 years in the Safe & Vault industry, if I can't answer your question I know where to get the answer. Current Project: Restoration of an Ely Norris Cannonball Safe from the early 1900's. Will answer Safe & Vault related questions concerning age, value, restoration, moving, opening & repairing, parts, operation and history. Note: It is not my intention to teach you to open safes or to provide information which may aid in the unlawful opening of a safe. I will not give out drill points or information which I deem inappropriate.

Experience

44 years in the Safe & Vault Industry. Owner and Service Manager for one of the largest Safe & Vault companies on the West Coast. Graduate of Lockmasters Safe Lock Servicing, Safe lock Manipulation and Safe Deposit Lock Courses. Graduate of Locksmith Institute. Certified Instructor for the California Locksmith Association teaching Basic and Advanced Lock Servicing, Basic Safe opening and Repairing. Factory Trained by AMSEC, LORD Safes, LeFebure, Mosler, KabaMas, LaGard and Sargent & Greenleaf Author of "The Coffee Table Guide to Antique Safes".

Organizations
SafeCrackers International and the National Antique Safe Association Safe & Vault Technicians Association (SAVTA)

Publications
The Coffee Table Guide to Antique Safes AllExperts.com

Education/Credentials
Graduate of Locksmith Institute 1972 Graduate Lockmasters Safe Lock Servicing 1974 Graduate Lockmasters Safe Lock Manipulation 1975 Graduate Lockmasters Safe Deposit Lock Servicing 1985 Instructor Certified - California Locksmith Association - 1985 Factory trained by AMSEC, MAJOR, STAR, Johnson-Pacific, Kaba-MAS, Allied-Gary, ISM, Lord, Brown Safe, EXL, Mosler, Diebold.

Awards and Honors
2009 - 2015 - Listed in AllExperts Top 50 Experts. All Expert Categories - Safes & Security Containers, Locksmithing, Antique Safes. Retired US Army Chief Warrant Officer (CW4), with 39 years of total service. With numerous awards from Vietnam, Desert Storm and Operation Iraqi Freedom. US Navy - 1971-1981 US Army Reserve 1984-2013 US Army Retired

Past/Present Clients
US Secret Service, FBI, BATF, Local Law enforcment agencies, Diebold, Hamilton Pacific, Red Hawk Int., Chubb International, Bank of America, Wells Fargo Bank, Mechanics Bank, El Dorado Savings Bank, many Credit unions and smaller banks. McDonalds, Togos, BurgerKing, TacoBell, Carls Jr. FoodMaxx, SaveMart, Lucky's, Albertson's, Raley's, Safeway, NobHill, Bell Markets, PW Markets. Great America, Century Theatres, Cinemark Theatres, UA Cinemas, and many homeowners and small businesses. Provide warranty service for lock and safe manufactures. Service Area is Northern California (Fresno to Oregon and Western Nevada)

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