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Question
Our 40 yr old Saga Saf-d-posit home safe (16.5x13.25x14.75") worked fine until today. We had always kept the combination dial on the last # and just inserted the key and it opened, the last time was a few weeks ago to retrieve a passport. Today the dial had been rotated off from that mark. We followed our dialing instructions as we've done occasionally before. We felt something behind the door as we turned the key but it wouldn't open. On line we found a question describing our problem. The answer seemed to ignore the specific # of times to rotate to a # going rt and then left, etc. The online instructed: "4xrt to first#, 3 x left to second number, 2 x right to third#, 1 x left to the last#--turn key to open."
IT WORKED!!!! Now we're insecure to use this important safe. Your advice? Should it be fine using the on-line advice, or should we procure a new safe? Your advice, please. We won't blame you if a future failure occurs. Do you think the safe is still good?

Answer
It may just need service. The door should lift off of the hinge pins. Then just carry it in to a local safe dealer/locksmith and have them go through all the mechanisms.

If it can't be repaired, then ask them if they have a used one that is equivalent to what you have.

If you can't get the door off, a safe technician will come out to do it on site.

Dan Terrigno
American Safe & Vault Service
Cleveland,OH

Locksmithing

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Dan Terrigno

Expertise

I can answer questions about commercial locks, card access systems, locksmithing except for cars, safes & safe opening, video surveillance and master key systems

Experience

35 years as a locksmith, security system designer and installer, trouble shooting and repair of all manner of security related equipment

Organizations
Associated Locksmiths of America, Safe & Vault Technicians Association

Education/Credentials
Attended Miami University, Kent State University, continuing education through the Associated Locksmiths of American

Awards and Honors
Certified Master Locksmith. Certified ALOA instructor.

Past/Present Clients
Numerous Fortune 500 companies, DOD, and other governmental agencies

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