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Question
My Eagle safe is locked and I have lost the code of  numbers to open my Eagle safe. Except for the fourth number which I am fairly sure is 96.
There is no pattern number on the outside of the safe.
The front of the safe shows the logo  Eagle Safes at the top of the door and at the bottom the logo and Home Safes
A sticker on the back says Made In Korea

The key number is 2134.

I spoke to a local locksmith and he said that it was merely a matter of contacting the makers and they would tell me the combination if I told them the pattern number. There being no pattern number visible I thought that the key number would suffice.

I have sent a message to the Eagle Safes helpline, with no respons

Answer
Alan,

Unfortunately the Korean safe manufacturers are notoriously bad about answering questions like yours for a couple of reasons.    First would be security and liability - they have no idea who you are, and/or what your relationship to the safe actually is.   Second, is they simply aren't interested in anything BUT selling the product.   Here is their answer to a similar question like yours, from their web site:

"Please contact your distributors authorized by Sun Safes. Sun Safes provide codes only to our authorized distributors. For distributors' information, please contact info@eaglesafes.com with your country, region, model No. and serial No. Model No. and serial No. are located at the back side of the safes. But, if your safe has 'Key changeable combination dial' and if you had changed your personal codes, you need to call a locksmith to break the safe since there is no way to know the code for us. Thank you and good luck! Sincerely yours, Sun Safes Customer service team"

Their contact info is:

www.eaglesafe.com
info@eaglesafe.com

So basically if you don't know who your distributor is (where you acquired the safe), then you will need to have a SAFE TECHNICIAN or Safe Engineer (NOT a locksmith), open your safe and recover or reset your code.

Sorry, but if it were as simple as using a serial number or a key code, your safe really wouldn't be very secure!!!

Wish I could be of more help, but if you can't utilize the distributor, then your alternative would be a local safe company.  

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Terry V. Andreasen (Andy)

Expertise

Safe and Vault related Questions; Antique Safe Repair and Restoration; With over 42 years in the Safe & Vault industry, if I can't answer your question I know where to get the answer. Current Project: Restoration of an Ely Norris Cannonball Safe from the early 1900's. Will answer Safe & Vault related questions concerning age, value, restoration, moving, opening & repairing, parts, operation and history. Note: It is not my intention to teach you to open safes or to provide information which may aid in the unlawful opening of a safe. I will not give out drill points or information which I deem inappropriate.

Experience

44 years in the Safe & Vault Industry. Owner and Service Manager for one of the largest Safe & Vault companies on the West Coast. Graduate of Lockmasters Safe Lock Servicing, Safe lock Manipulation and Safe Deposit Lock Courses. Graduate of Locksmith Institute. Certified Instructor for the California Locksmith Association teaching Basic and Advanced Lock Servicing, Basic Safe opening and Repairing. Factory Trained by AMSEC, LORD Safes, LeFebure, Mosler, KabaMas, LaGard and Sargent & Greenleaf Author of "The Coffee Table Guide to Antique Safes".

Organizations
SafeCrackers International and the National Antique Safe Association Safe & Vault Technicians Association (SAVTA)

Publications
The Coffee Table Guide to Antique Safes AllExperts.com

Education/Credentials
Graduate of Locksmith Institute 1972 Graduate Lockmasters Safe Lock Servicing 1974 Graduate Lockmasters Safe Lock Manipulation 1975 Graduate Lockmasters Safe Deposit Lock Servicing 1985 Instructor Certified - California Locksmith Association - 1985 Factory trained by AMSEC, MAJOR, STAR, Johnson-Pacific, Kaba-MAS, Allied-Gary, ISM, Lord, Brown Safe, EXL, Mosler, Diebold.

Awards and Honors
2009 - 2015 - Listed in AllExperts Top 50 Experts. All Expert Categories - Safes & Security Containers, Locksmithing, Antique Safes. Retired US Army Chief Warrant Officer (CW4), with 39 years of total service. With numerous awards from Vietnam, Desert Storm and Operation Iraqi Freedom. US Navy - 1971-1981 US Army Reserve 1984-2013 US Army Retired

Past/Present Clients
US Secret Service, FBI, BATF, Local Law enforcment agencies, Diebold, Hamilton Pacific, Red Hawk Int., Chubb International, Bank of America, Wells Fargo Bank, Mechanics Bank, El Dorado Savings Bank, many Credit unions and smaller banks. McDonalds, Togos, BurgerKing, TacoBell, Carls Jr. FoodMaxx, SaveMart, Lucky's, Albertson's, Raley's, Safeway, NobHill, Bell Markets, PW Markets. Great America, Century Theatres, Cinemark Theatres, UA Cinemas, and many homeowners and small businesses. Provide warranty service for lock and safe manufactures. Service Area is Northern California (Fresno to Oregon and Western Nevada)

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