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Locksmithing/star floor safe model C17K serial 111255

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Question
I have combo to safe however dialing it in is the problem since found the face plate which has the markings unscrewed put still with the safe.  Now I have tried the combination with the face plate in both possible positions but it still is not opening.  I want to keep using if possible but I think I just might have to cut the damn thing open, can ya toss me bone here?

Answer
Travis,

I assume that you are talking about a Star "C" type round door, with the removable dial, which pushes down.

All I can do is to give you the correct dialing sequence.

there are ONLY three reasons that a safe lock will not open - in order, they are:

1.  Incorrect dialing sequence, (operator errors)
2.  Incorrect combination, (wrong numbers)
3.  Mechanical problems.

As you can see the biggest problem is simply operator errors, NOT dialing the combination correctly.   Obviously if the face plate was installed in the wrong position, you would have to try dialing it correctly in both places.  The sequence is:

4 times left to the first number,
3 times right to the second number,
2 times left to the third number,
1 time right - stopping at "0"  (or 100) - push in on the dial and continue turning right until it stops, about 75.

Note:  Left is counter clockwise, Right is clockwise.   DO NOT count the revolutions of the dial, count the individual number as it arrives at the 12 o'clock index mark.

As you didn't provide the combination that you are using, I have no way of trying to figure out what you might be doing incorrectly, so I have to provide you with the correct dialing sequence for the door which I believe you are using.

I also have to assume that you may not have the correct numbers.   You didn't indicate whether or not you have ever actually opened the safe using the numbers that you have.    Finding it with the dial ring and pull handle plate removed either means that you found it this way, or someone has been attempting to open it up.    If you found the safe in this condition, then it is very possible that you don't have the correct combination for this safe.

Lastly, if you ARE dialing it correctly, and if you DO have the correct combination, if it still won't open, then it may have mechanical problems.

In any of the above cases, if it still won't open, then you need the services of a trained safe technician (NOT a locksmith).   As far as "cutting" it open, if it is installed in concrete, the way it should be, then good luck with that idea.   I've had to open many of these round door safes, where locksmiths who had no idea what they were doing, thought they would do the same thing, and they didn't get into the safe either.    All they managed to do was ruin an expensive door.

Cost to have the safe opened should run around $350 to $500.   Cost to replace a ruined door could easily run an additional $450 to $500.

Hopefully you are only making a simple dialing error, if not you will need a safe technician.   If you don't have a local safe company, let me know where you are located (zipcode), and I'll see who I know in your area.  

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Terry V. Andreasen (Andy)

Expertise

Safe and Vault related Questions; Antique Safe Repair and Restoration; With over 42 years in the Safe & Vault industry, if I can't answer your question I know where to get the answer. Current Project: Restoration of an Ely Norris Cannonball Safe from the early 1900's. Will answer Safe & Vault related questions concerning age, value, restoration, moving, opening & repairing, parts, operation and history. Note: It is not my intention to teach you to open safes or to provide information which may aid in the unlawful opening of a safe. I will not give out drill points or information which I deem inappropriate.

Experience

44 years in the Safe & Vault Industry. Owner and Service Manager for one of the largest Safe & Vault companies on the West Coast. Graduate of Lockmasters Safe Lock Servicing, Safe lock Manipulation and Safe Deposit Lock Courses. Graduate of Locksmith Institute. Certified Instructor for the California Locksmith Association teaching Basic and Advanced Lock Servicing, Basic Safe opening and Repairing. Factory Trained by AMSEC, LORD Safes, LeFebure, Mosler, KabaMas, LaGard and Sargent & Greenleaf Author of "The Coffee Table Guide to Antique Safes".

Organizations
SafeCrackers International and the National Antique Safe Association Safe & Vault Technicians Association (SAVTA)

Publications
The Coffee Table Guide to Antique Safes AllExperts.com

Education/Credentials
Graduate of Locksmith Institute 1972 Graduate Lockmasters Safe Lock Servicing 1974 Graduate Lockmasters Safe Lock Manipulation 1975 Graduate Lockmasters Safe Deposit Lock Servicing 1985 Instructor Certified - California Locksmith Association - 1985 Factory trained by AMSEC, MAJOR, STAR, Johnson-Pacific, Kaba-MAS, Allied-Gary, ISM, Lord, Brown Safe, EXL, Mosler, Diebold.

Awards and Honors
2009 - 2015 - Listed in AllExperts Top 50 Experts. All Expert Categories - Safes & Security Containers, Locksmithing, Antique Safes. Retired US Army Chief Warrant Officer (CW4), with 39 years of total service. With numerous awards from Vietnam, Desert Storm and Operation Iraqi Freedom. US Navy - 1971-1981 US Army Reserve 1984-2013 US Army Retired

Past/Present Clients
US Secret Service, FBI, BATF, Local Law enforcment agencies, Diebold, Hamilton Pacific, Red Hawk Int., Chubb International, Bank of America, Wells Fargo Bank, Mechanics Bank, El Dorado Savings Bank, many Credit unions and smaller banks. McDonalds, Togos, BurgerKing, TacoBell, Carls Jr. FoodMaxx, SaveMart, Lucky's, Albertson's, Raley's, Safeway, NobHill, Bell Markets, PW Markets. Great America, Century Theatres, Cinemark Theatres, UA Cinemas, and many homeowners and small businesses. Provide warranty service for lock and safe manufactures. Service Area is Northern California (Fresno to Oregon and Western Nevada)

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