Hello: we purchased this safe 15 years ago, moved a few times and have lost the combination, the safe has been locked for a number of years with nothing in it. The serial number is 9573, is there any way that I can find the combination or have someone open it without damaging the safe. The safe is grey in color and measures 24 inches wide 28 inches deep and 39 inches tall. Any information will be appreciated. THANK YOU, DAN
Unfortunately, manufacturers never publish any records regarding serial numbers or combinations, for obvious security and liability reasons. When they go out of business, any records that they do have are also lost forever. Even if they were available, the records would ONLY reflect the original combination the safe left the factory set on. If it had ever been changed for a customer, then the factory records would be useless. Locksmith and safe companies do not keep records (at least they shouldn't) of customers combinations, so if you don't have the combination, then there is no record for this safe.
This leaves you with two options, you can either try all of the 1,000,000 possible combinations that could be set on your lock, or you can have it opened, repaired and the combination recovered or reset to a new combination, by a safe technician from a local safe company.
Testing all of the possible combinations would only take you about 5.5 years, testing 500 each day, so this could be a long term DIY project - hopefully you would run across the correct combination before you tested them all.
The safe appears to be one of Gary's fire resistive models, so it should be easy enough for a safe technician to open for you.
Note: I never recommend using locksmiths for safe work as they generally don't have the training, knowledge or tools and can cause excessive damage or charge exhorbant fees.
I would recommend that you contact a local safe company in your area to discuss having the safe opened. If you don't have one, I would need to know where you are located (zipcode) to see whom I might know or recommend.
Manipulation of this lock is a possibility, however you may not have anyone in your area that is trained or proficient, which means the safe may have to be drilled. Drilling when done correctly will not damage, ruin or destroy the safe or lock, and the small (usually 1/4" or smaller hole), can easily be repaired. Any one that indicates that they will cause excessive damage or ruin the safe opening it should probably not be used.
Hope this gives you some answers and a direction to proceed.
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Thanks for the information, helpful. Response time unbelievable, within 12 hours on Saturday night, still can not believe it... THANKS. Terry.
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