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Locksmithing/Roxky Mountain gun safe

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Question
I have someone on the way here from Fla to get family guns and cant get the safe open..The red light is on but it doesn't click when I enter the combination. Is there anyway u can tell me if the door has to be open to change batteries

Answer
Hi Ann,

well you haven't given me any useful info to go from so I'm not sure what help I can be.

I have no idea what a "Roxky Mountain Gun Safe" is, so I would assume that you mean "Rocky Mountain Gun Safe".    Still, this is not the name of a safe manufacturer, it is probably just a logo that someone is selling the safes under.   Without knowing the manufacturer of the safe, I have little to go on.

Next problem, safe manufacturers generally do not also manufacturer their own locks.   About the only current exception to this would be AMSEC.    Again as you have not given me any info concerning the manufacturer or model of the lock on your safe, I have little to go on.   You also didn't include any photos of the lock for me to look at.

In general the majority of the electronic locks on the market have the batteries under the key pad, so that they can be accessed easily to be changed and so that you don't get locked out of your safe simply due to bad batteries.
Access to the battery compartment WILL be determined by the model and manufacturer of the lock.   Some have battery access trays or covers, some have to have the key pad removed.    Sargent & Greenleaf key pads will either have a tray or the whole keypad will pull off straight towards you.    LaGard key pads will have either an access door under the bottom of the front of the key pad, or the whole keypad will slide up the face of the safe about 3/8" and then come off into your hand.   AMSEC ESL type key pads, rotate counter clockwise about 1/8th turn and then will come off.     Various other manufacturers have their own methods of accessing the batteries.

If you cannot identify the actual safe manufacturer - or better yet the manufacturer and/or model of the lock, then I would recommend that you either contact the company you bought the safe from to find out what you have and how to access the batteries, or you may need to have a safe technician from a local safe company come out to change them.    While I realize that this could be a very expensive battery change, the alternative is that you get frustrated and do something foolish like taking a hammer to the key pad thinking that you will either get it off or get the safe open.    If this happens, THEN you are going to be faced with a VERY expensive bill to open and repair the safe.

Bottom line, either you need to get more info for me to try to help you, or you need to contact the company you purchased the safe from to get more info, or you need to have a visit from the safe tech!

Sorry I don't have a better answer at this time.

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Terry V. Andreasen (Andy)

Expertise

Safe and Vault related Questions; Antique Safe Repair and Restoration; With over 42 years in the Safe & Vault industry, if I can't answer your question I know where to get the answer. Current Project: Restoration of an Ely Norris Cannonball Safe from the early 1900's. Will answer Safe & Vault related questions concerning age, value, restoration, moving, opening & repairing, parts, operation and history. Note: It is not my intention to teach you to open safes or to provide information which may aid in the unlawful opening of a safe. I will not give out drill points or information which I deem inappropriate.

Experience

44 years in the Safe & Vault Industry. Owner and Service Manager for one of the largest Safe & Vault companies on the West Coast. Graduate of Lockmasters Safe Lock Servicing, Safe lock Manipulation and Safe Deposit Lock Courses. Graduate of Locksmith Institute. Certified Instructor for the California Locksmith Association teaching Basic and Advanced Lock Servicing, Basic Safe opening and Repairing. Factory Trained by AMSEC, LORD Safes, LeFebure, Mosler, KabaMas, LaGard and Sargent & Greenleaf Author of "The Coffee Table Guide to Antique Safes".

Organizations
SafeCrackers International and the National Antique Safe Association Safe & Vault Technicians Association (SAVTA)

Publications
The Coffee Table Guide to Antique Safes AllExperts.com

Education/Credentials
Graduate of Locksmith Institute 1972 Graduate Lockmasters Safe Lock Servicing 1974 Graduate Lockmasters Safe Lock Manipulation 1975 Graduate Lockmasters Safe Deposit Lock Servicing 1985 Instructor Certified - California Locksmith Association - 1985 Factory trained by AMSEC, MAJOR, STAR, Johnson-Pacific, Kaba-MAS, Allied-Gary, ISM, Lord, Brown Safe, EXL, Mosler, Diebold.

Awards and Honors
2009 - 2015 - Listed in AllExperts Top 50 Experts. All Expert Categories - Safes & Security Containers, Locksmithing, Antique Safes. Retired US Army Chief Warrant Officer (CW4), with 39 years of total service. With numerous awards from Vietnam, Desert Storm and Operation Iraqi Freedom. US Navy - 1971-1981 US Army Reserve 1984-2013 US Army Retired

Past/Present Clients
US Secret Service, FBI, BATF, Local Law enforcment agencies, Diebold, Hamilton Pacific, Red Hawk Int., Chubb International, Bank of America, Wells Fargo Bank, Mechanics Bank, El Dorado Savings Bank, many Credit unions and smaller banks. McDonalds, Togos, BurgerKing, TacoBell, Carls Jr. FoodMaxx, SaveMart, Lucky's, Albertson's, Raley's, Safeway, NobHill, Bell Markets, PW Markets. Great America, Century Theatres, Cinemark Theatres, UA Cinemas, and many homeowners and small businesses. Provide warranty service for lock and safe manufactures. Service Area is Northern California (Fresno to Oregon and Western Nevada)

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