Locksmithing/Sentry Safe

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Question
We have a Sentry Safe,model #DS5781, Serial # AW575736. I am unable to open the safe. It has no lights on. I changed the batteries a few months ago and have checked them and they are fine.

Answer
Hi Sandra,

There is a reason that the majority of real safe & lock companies around the country do not sell Sentry safes - unfortunately you have found out the hard way what that reason is.     Big box stores, hardware stores, Home Depot, Sears, K-Mart, Wal-Mart, Costco and other sell them because they are "cheap" (inexpensive), and in their minds customers are not interested in buying quality products.

My first recommendation is that you contact Sentry Safe's customer service to see if they can help you over the phone - however if the electronics are dead, there may be little that can be done to revive them.   Generally mechanical problems - like your safe - WILL require hands on solutions.

Contact info:
http://www.sentrysafe.com/CustomerCare/
800-828-1438

Now for the bad news - Cost to have the safe opened - with no repairs - could easily cost more than your safe is worth.    Even if it can be opened easily, repair parts (again), may cost more than it is worth.

You may want to check with a local safe company to see what options they have for you.    If you were in my area, I would open the safe for free "IF" you purchased a new safe.    At least with this option, you aren't paying  lot of money to have a container opened but not having it repaired.


Again, just to make sure that we have covered the basics, "IF" the batteries are NEW and fully charged, and the electronics are dead, then the safe may need to be drilled.    Cost to open AND repair the safe could cost more than the safe is worth.


Sorry, I wish the news was better, but in this case - if the lock is dead (not functioning), then you may need to come up with a plan B or C as plan "A", get the safe opened, may not leave it operational.

Bottom line - "IF" the manufacturer can't help you out, then you "WILL" need to have a safe tech from a local safe company, work on it.    Note:  if your safe is small enough, you can take it to their shop, and save the cost of a mobile service charge (trip fee).  

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Terry V. Andreasen (Andy)

Expertise

Safe and Vault related Questions; Antique Safe Repair and Restoration; With over 42 years in the Safe & Vault industry, if I can't answer your question I know where to get the answer. Current Project: Restoration of an Ely Norris Cannonball Safe from the early 1900's. Will answer Safe & Vault related questions concerning age, value, restoration, moving, opening & repairing, parts, operation and history. Note: It is not my intention to teach you to open safes or to provide information which may aid in the unlawful opening of a safe. I will not give out drill points or information which I deem inappropriate.

Experience

44 years in the Safe & Vault Industry. Owner and Service Manager for one of the largest Safe & Vault companies on the West Coast. Graduate of Lockmasters Safe Lock Servicing, Safe lock Manipulation and Safe Deposit Lock Courses. Graduate of Locksmith Institute. Certified Instructor for the California Locksmith Association teaching Basic and Advanced Lock Servicing, Basic Safe opening and Repairing. Factory Trained by AMSEC, LORD Safes, LeFebure, Mosler, KabaMas, LaGard and Sargent & Greenleaf Author of "The Coffee Table Guide to Antique Safes".

Organizations
SafeCrackers International and the National Antique Safe Association Safe & Vault Technicians Association (SAVTA)

Publications
The Coffee Table Guide to Antique Safes AllExperts.com

Education/Credentials
Graduate of Locksmith Institute 1972 Graduate Lockmasters Safe Lock Servicing 1974 Graduate Lockmasters Safe Lock Manipulation 1975 Graduate Lockmasters Safe Deposit Lock Servicing 1985 Instructor Certified - California Locksmith Association - 1985 Factory trained by AMSEC, MAJOR, STAR, Johnson-Pacific, Kaba-MAS, Allied-Gary, ISM, Lord, Brown Safe, EXL, Mosler, Diebold.

Awards and Honors
2009 - 2015 - Listed in AllExperts Top 50 Experts. All Expert Categories - Safes & Security Containers, Locksmithing, Antique Safes. Retired US Army Chief Warrant Officer (CW4), with 39 years of total service. With numerous awards from Vietnam, Desert Storm and Operation Iraqi Freedom. US Navy - 1971-1981 US Army Reserve 1984-2013 US Army Retired

Past/Present Clients
US Secret Service, FBI, BATF, Local Law enforcment agencies, Diebold, Hamilton Pacific, Red Hawk Int., Chubb International, Bank of America, Wells Fargo Bank, Mechanics Bank, El Dorado Savings Bank, many Credit unions and smaller banks. McDonalds, Togos, BurgerKing, TacoBell, Carls Jr. FoodMaxx, SaveMart, Lucky's, Albertson's, Raley's, Safeway, NobHill, Bell Markets, PW Markets. Great America, Century Theatres, Cinemark Theatres, UA Cinemas, and many homeowners and small businesses. Provide warranty service for lock and safe manufactures. Service Area is Northern California (Fresno to Oregon and Western Nevada)

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