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About Jeff Greenberg
(Top Expert on this page)

Expertise
I can comfortably answer most basic/advanced questions regarding Macintosh hardware and software - nowadays only OSX (I gave up OS 9 five years ago). My particular specialties are in Video editing/DVD authoring. I am a certified trainer in the "pro apps" (Final Cut, DVDSP, Soundtrack, Motion). I have been using Macs since 1985.

Experience
I'm an Apple Cert. Trainer for FCP, DVD SP, since the inception of this program. I've was
certified as an Apple Cert. Technician back in 1989.

Publications
Videography

Education/Credentials
BA film- Penn State. Certifications from Apple, Avid for training.

   

You are here:  Experts > Computing/Technology > Focus on Mac Support > Macintosh OS

SubjectDate AskedExpert

vmware fusion on macbook - usb problem7/8/2008David Anders
  Q: I recently installed vmware fusion on my macbook. Everything seems to work fine except when I try ...
  A: A google "vmware fusion sandisk usb" gave http://www.google.com/search?q=vmware+fusion+sandisk+usb ...
imac G3 running OS 9.27/7/2008Steve Thompson
  Q: ok..i've searched everywhere and it seems like you guys are the muses when it comes to this computer ...
  A: You do need an airport card but you're going to have trouble getting one for a G3 iMac. eBay might ...
Epson 740 driver for Mac OS 9.2 ?7/6/2008George Derringer
  Q: OS 9.2 iMac. We cannot find the driver to make the computer connect to the Epson 740 printer. Only ...
  A: Yup, right here: ...
CHECK UP - OS X 10.46/30/2008Jeff Greenberg
  Q: I was wondering would you please suggest to me: how often should I do a software update within ...
  A: Cameron, It depends on what you're doing. If you're on a 'high end' editing system (Avid, final ...
CHECK UP - OS X 10.46/30/2008George Derringer
  Q: I was wondering would you please suggest to me: how often should I do a software update within ...
  A: I do mine weekly -- but anytime you hear of a new update via www.macupdate.com or through e-mail, ...
CHECK UP - OS X 10.46/30/2008David Anders
  Q: I was wondering would you please suggest to me: how often should I do a software update within ...
  A: If your system is working well. Never. If you buy software that requires a higher version, upgrade ...
CHECK UP - OS X 10.46/30/2008Steve Thompson
  Q: I was wondering would you please suggest to me: how often should I do a software update within ...
  A: Apple don't release that many software updates. If you're using a broadband connection there's no ...
Older Imac running OS 9.26/30/2008George Derringer
  Q: I have this Imac G3, the blue and white one that is one unit. I bought it in about 1999 or 2000 ...
  A: I'm afraid it's going to need some professional help now. My first guess if the screen doesn't ...
account retrieval6/28/2008Jeff Greenberg
  Q: I have just changed web host and the advice was that I could just delete my old email account and ...
  A: Sofia, Sorry, I only have bad news for you. Unfortunately this isn't a Mac problem. It sounds ...
.dmg files6/27/2008David Anders
  Q: When I upgrade my Safari and other programs from the internet, a .dmg file is downloaded to my ...
  A: dmg files are Disk Images. they are essentially variable size files that when opened or double ...
email system compatable with outlook express6/27/2008Jeff Greenberg
  Q: I am a computer novis who have just moved my website to another host. That part is fine and ...
  A: Sofia, Sigh. Your new isp aren't very macintosh strong. Outlook express has been dead on the ...
laptop6/25/2008Jeff Greenberg
  Q: running osx (version 10.5.5 i think according to system profiler) but im not sure which version. ...
  A: Adam, Things may be pretty bad. It sounds like your hard disk is bad (by the way, it's 10.5.3). ...
airport extreme, iwork 08,pages6/25/2008David Anders
  Q: I have done a google search and can't find an answer. I have powerbook g4 laptop with 10.4.11 I ...
  A: The driver for an external device is the most complicated part of the device. Companies produce bad ...
Powerbook screen saver problem6/25/2008Jeff Greenberg
  Q: Ever since I bought my G4 Powerbook with OS 10.3.9, the screen saver has started erratically. It is ...
  A: Katie, The only thing I can think of is that you have the screensaver set based on one of the ...
OSX issues6/24/2008David Anders
  Q: Here are the specs for my computer: Model Name: Mac Pro OSX 10.4.11 Model Identifier: MacPro1,1 ...
  A: 1] All OS's require monthly maintenance. For 10.4 I recommend AppleJack. Download, install and run ...
Firefox & Thunderbird6/22/2008David Anders
  Q: Have a small network (4 Mac G3/G4's, using OS 9.2 & 10.39) Currently using Outlook Express ...
  A: You can use two different word processors to view a document without problems. You can use two (or ...
Older Imac running OS 9.26/22/2008George Derringer
  Q: I have this Imac G3, the blue and white one that is one unit. I bought it in about 1999 or 2000 ...
  A: I am going to assume that you hear the Mac start-up chime when you turn the power on. If that's the ...
Canon Pixma IP1600 driver6/21/2008David Anders
  Q: We had a power failure and now printer on my wife's MacMini will not work. Print dialog says ...
  A: 1] Verify that the printer can print. The manual will explain how to produce a test print. 2] ...
MacBook HD icon deleted6/18/2008David Anders
  Q: Yikes! I saw a bunch of jpgs on top of the HD icon on my MacBook so I dragged them all into the ...
  A: You unmounted (actually, not unmounted, just removed from desktop) Open Disk Utility (in ...
Internet Explorer6/17/2008Jeff Greenberg
  Q: I want to download Internet Explorer for my Mac OSX.3.9 Dual 1.8 GHz PowerPC G5. I do not know ...
  A: Caroline, Internet Explorer was discontinued by Microsoft years ago. I suspect you 'need it' for ...
Internet Explorer6/17/2008David Anders
  Q: How do I go about getting Internet Explorer for my Mac OSX.3.9, Processor: Dual 1.8 GHz Power PC ...
  A: Explorer for Mac is dead, it will never be updated. However. Pure Mac: Web Browsers - Software for ...
Blue & White Tower G3 Mac OS96/16/2008George Derringer
  Q: George, I received a message "Finder needed attention". I went to preferences and pulled "Finder" ...
  A: Unfortunately, no -- you need a start-up so you can put the Finder (now on your desktop) back into ...
iPhoto - numerous problems since updating to Leopard6/15/2008Jeff Greenberg
  Q: Not sure if you can help at all - I have quite a random problem that even the apple store and their ...
  A: Joanna, It sounds like you have *numerous* iPhoto problems. I'm going to give you some suggestions ...
Virus detection software for iMac6/13/2008Jeff Greenberg
  Q: I just sent a 10-page website on a CD to a client, simple html pages built on an iMac with Adobe ...
  A: Mike, There are ZERO viruses on the Mac. None. Zip. Denada. Technically there are two proof of ...
drive not mounting6/12/2008Jeff Greenberg
  Q: I have a Hard drive (seagate 250 GB) that seems to have become unmounted. It happened I think when I ...
  A: Keith, I'm not sure that the drive is okay. You indicate that the drive 'became unmounted' while ...
DVD burn movies.6/11/2008Jeff Greenberg
  Q: New to MacBook computers. Some movies were downloaded from the VEOH web site. How does one burn ...
  A: Tony, I have no idea what the VEOH website. What format were the movies downloaded in? One burns ...
Disk Utility & itunes Not Responding6/10/2008Jeff Greenberg
  Q: I have a PowerBook G4 and running OSX 10.3.9. First I am having trouble opening itunes and the ...
  A: Grace Grab your OSX.3.9 disk. Reboot, hold down the C key. This is the installer disk...but it ...
Attaching a Word file from a Mac to an email6/9/2008David Anders
  Q: I am trying to attach a Word file from a Mac (iMac - Leopard 10.5.3 - PowerPC G5) to a Yahoo email ...
  A: The fastest answer would be to save the files in RTF (rich text format). It cannot contain bad ...
Attaching a Word file from a Mac to an email6/9/2008David Anders
  Q: I am trying to attach a Word file from a Mac (iMac - Leopard 10.5.3 - PowerPC G5) to a Yahoo email ...
  A: When sending files as attachments, it is best to archive or zip them and attach the zipped file. ...
Initializing new Hard Disk6/8/2008David Anders
  Q: I have been googling to no avail and would greatly appreciate your help. I am a photographer and I ...
  A: To get the added drive to format. Does it appear on the desktop? Does it appear in Disk Utility ...
Mac to PC explorer Web Archives file format6/4/2008David Anders
  Q: How do I open in Windows a web page saved in Web Archive Formatt WAFF on a Mac
  A: http://www.cfi.au.dk/eng/pub/webarc Microsoft Internet Explorer 5.2.3 Mac OS X Free The ...
linkinus question6/1/2008Jeff Greenberg
  Q: ok so i use linkinus for my irc software. and they just updated the software and when i try to ...
  A: Luke, It sounds like you've mounted the disk image, but haven't copied it to your applications ...
iMovie HD 6.046/1/2008Jeff Greenberg
  Q: I hope I can explain this problem properly. I have many low res. photos I am using along with mini ...
  A: Bill, Since we both understand the problem is the scaling.... The ken burns 'effect' scales and ...
Leopard5/30/2008David Anders
  Q: I now have 10.3.5 and every time I option-drag copy a file, the name changes (my docs2008 becomes ...
  A: Two days, don't you think it is a LITTLE early to expect easy fixes for a new OSX version? Did some ...
Leopard5/30/2008Jeff Greenberg
  Q: I now have 10.3.5 and every time I option-drag copy a file, the name changes (my docs2008 becomes my ...
  A: Ed, First, please, please upgrade to 10.3.9. Running the latest version of the Mac OS reduces bugs ...
how do i re-boot my mac g4 titanuim 867mhz 768Ram5/28/2008Debba Robinson
  Q: i have tried many different combinations of boot up command including resetting nvram;reset all ...
  A: Steven, When you put your system CD in your computer and you want to boot up from it, hold down the ...
Microsoft Office 20085/28/2008David Anders
  Q: I have a MacBook 13" that I got January 2008. In February I installed Microsoft office 2008 for ...
  A: Before updating software or the OS, check the reports at http://www.macfixit.com and ...
Iphoto5/26/2008Jeff Greenberg
  Q: Gday Jeff, Mate i have a problem re iphoto app. Everytime i try to open it it quits unexpectedly ...
  A: Roscoe, Did you follow the apple article? Open your pictures folder on your mac. You'll see ...
iMac OS 9 & printers5/26/2008George Derringer
  Q: I have an iMac blue (Dec 1999) G3 + added RAM. I recently retired an HP printer that was getting ...
  A: MisterQ Well, the helpline advice was good -- balky USB devices work better when plugged directly ...
Iphoto5/25/2008Jeff Greenberg
  Q: Gday Jeff, Mate i have a problem re iphoto app. Everytime i try to open it it quits unexpectedly ...
  A: Roscoe, Hope you're well. It sounds like the iphoto database might be corrupted (or possibly the ...

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Questions by
Active Experts:
Jeff GreenbergGeorge DerringerSteve Thompson
Tony EastwoodDavid AndersDoug Lawhead
Debba Robinson  

     
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