AboutDavid Anders Expertise Seattle - The Computer Guy - 15 yr veteran Mac/PC/network problem solving. Clients are design firms, artists, freelancers and photographers.
PLEASE PLEASE provide EXACT info for Mac Model and OS Version.
RAM installed - added cards - external devices - recent changes.
Do you do MONTHLY MAINTENANCE? With what Utility?
What you have tried and what result do you want.
Experience First computer experience 1969. Worked in 3 computer stores. Setup First Mac and First IBM-PC.
Expert: David Anders Date: 6/9/2008 Subject: Attaching a Word file from a Mac to an email
Question QUESTION: Hi David
I am trying to attach a Word file from a Mac (iMac - Leopard 10.5.3 -
PowerPC G5) to a Yahoo email but keep getting the message that it has an
uncleanable virus and it won't attach it.
I original sent the file from my Mac email but the recipient phoned to let me
know that he could not open it or forward it to his Hotmail account.
I tried creating a new Word document and doing nothing in it to see if would
attach - and it came up with the same uncleanable virus message.
Please help!
Kind regards
Sandra
ANSWER: When sending files as attachments, it is best to archive or zip them and attach the zipped file.
Right mouse click or CONTROL-mouseclick gives the Archive option.
Many email servers will reject files as virus risks, even if the file is not infected.
I am unaware of any viruses that infect OSX.
You can be sent an infected file from a WinPC and pass it on.
QUESTION: I actually tried zipping it as well and got the same message as the virus scan
Yahoo did went into the zip file...
I think it might have something to do with macros in the Word doc. Do you
know how to turn them off?
Answer The fastest answer would be to save the files in RTF (rich text format).
It cannot contain bad macros and can be read by many more programs.
Sometimes it is useful to know the versions of everything involved in the problem. OSX, Word, email client, connection, ISP provider, etc.
Google Search "os x word disable macros doc files bounced virus notice" http://www.google.com/search?q=os x word disable macros doc files bounced virus notice
