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About Jeff Greenberg
Expertise
I can comfortably answer most basic/advanced questions regarding Macintosh hardware and software - nowadays only OSX (I gave up OS 9 seven years ago). My particular specialties are in Video editing/DVD authoring. I am a certified trainer in the "pro apps" (Final Cut, DVDSP, Soundtrack, Motion). I have been using Macs since 1985. Please do not ask me about OS9.

Experience
I'm an Apple Cert. Trainer for FCP, DVD SP, since the inception of this program. I've was
certified as an Apple Cert. Technician back in 1989.

Publications
Videography

Education/Credentials
BA film- Penn State. Certifications from Apple, Avid for training.

 
   

You are here:  Experts > Computing/Technology > Focus on Mac Support > Macintosh OS > Disk Utility & itunes Not Responding

Topic: Macintosh OS



Expert: Jeff Greenberg
Date: 6/10/2008
Subject: Disk Utility & itunes Not Responding

Question
Hello,  I have a PowerBook G4 and running OSX 10.3.9.
First I am having trouble opening itunes and the program freezes.  SO I removed most of the itune files off the library and system and put them in a folder on my desktop.  NOW when I open Disk Utility to check the HD the spinning beach ball just spins and spins. Application not Responding.iDVD and my other programs work fine.  Just having trouble with itunes and Disk Utilities.
Any suggestions?

Answer
Grace

Grab your OSX.3.9 disk.  Reboot, hold down the C key.  This is the installer disk...but it ALSO has disk utility on it.  Run disk utility from that CD/DVD to repair your internal hard drive.

Until you get Disk utility to verify and repair both the hard drive and the permissions (both part of disk utility), we shouldn't attack you itunes problem.

Best,

Jeff

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