Macintosh OS/Connecting to internet


QUESTION: I have a MacBook Pro 17" running Snow Leopard 10.6.8. I use Safari for browsing and Microsoft Entourage for email downloading.
My problem is this: Everything about both Safari and Entourage works fine. I get both web pages and emails normally. The issue is that periodically while I am either browsing or reading emails, I get a pop-up message that says something like, "Cannot find a PPoE Server". The pop-up has no effect on anything I am doing and when I simply close the pop-up box, everything continues to work fine. It is just annoying, popping up frequently. Can you suggest what I might do to stop these annoying pop-up error messages from occurring? Thanks very much.

ANSWER: I wonder, if you go to the Apple menu -> System Preferences -> Network, on the left column is there an entry for PPPoE?

Most people just Ethernet or Airport, but not PPPoE. Maybe if PPPoE is listed, deleting it would fix the problem.


Also, I found one place where someone had said:

"The ethernet connection isnt set up properly on your mac if its looking to connect via pppoe. it needs to connect using DHCP."


---------- FOLLOW-UP ----------

When going to "Network" on the left side, I have "Airport", "Firewire", and "Ethernet", with "Airport" selected and the other two marked "Not Connected".
When I chose "Advanced" on this page, and go to "TCP/IP", on line one where it says "Configure iPv4", I have "Using DHCP" selected. I will have to wait awhile to see if any of this fixes the problem. Thanks. I will email back either way.

Ok. Yeah, it sounds like you have everything set correctly then.

I wonder also... on my Apple wireless router/access point I see (when I use the "Airport Utility") under the "Internet" tab there is an option "Connect Using" and mine is set to DHCP, but I see I could choose PPPoE.

Maybe your wireless router/access point is set to PPPoE and should be set to DHCP... Not sure... Just thought I would mention it.

I got that idea after seeing this post:


Macintosh OS

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John Allen


I can answer most Mac and related questions. I still use OS 9 from time to time as well as OS X 10.4 through 10.7. Let me know me what model Mac you use and what version of OS X you use since many times it is helpful to know (10.5/Leopard, 10.7/Lion, etc).


I've been a Mac fan since 1990 when I first got a Mac SE/30. Been using Macs at home and at work ever since.

None at this time.

None. Just ran across this Mac tutorial application for Mac users running OS X 10.7 or later:

I've been working for the last 12 years as an Macintosh I.T. administrator at an advertising agency.

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I did take a Apple certification test 5+ years ago.

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Help neighbors with their PC's and Mac's. Ran a Macintosh bulletin board system for many years. I've lately been asking a lot of questions to the AllExperts linux gurus, and thought I would try my hand and give back by answering questions about Macs.

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