AboutGeorge Derringer Expertise I know a great deal about Macintosh computers running the older Mac OS 9, considerably less about machines running OS X
Experience I am the town crier in my home town, a newspaper editor by trade and a shortwave radio fan since, oh, about 1959.
Question -------------------------
Followup To
Question -
I have a G3 at 266mgz with 512 RAM and 4.0gb hard drive. It runs on OS 9.2.2 and I use office 98. When I open a document in Word 98, new or old, and I clik on the file menu to printpreview before printing, Word crashes and it leaves me a message of error 1. Of course, it's a problem that I find quite irritating.
Thank you to help me if it's possible.
Jean-Daniel Gagnon from Montréal, Quebec, Canada.
Answer -
Hi! Two things to try: First, trying just giving Word more memory. Find the application, Highlight it, but don't open the application. Hit command and the letter "I" together. Pull the "General Information" window down to "Memory." Change the preferred memory box by adding 1,000 or 2,000. Close the boxes. Reopen Word and see hat happens. Second idea: With Word or Office NOT running, Go to the hard drive, open the hard drive folder, then the System Folder, then the Preferences folder. Drag the file called "Word settings" to somewhere else on your hard drive that is NOT within either the System Folder or the Microsoft Office folder. Now try starting the Word applications and see if that helps. Somewhere, one of the many Microsoft software bits is acting up and these are first two things to do to hunt the problem down. Good luck! -- George
Luck didn't work. I pushed the memory of Word to 40000, it had no effect. I pulled the word settings from the preferences menu into the trash can without throwing it, I restarted and it had no effect either. I also copied from a floppy disk and old word document that was written when that print preview problem did not exist in the hope that it would be used as a template by word, it didn't work either. I have techtool 3.03 to diagnose and it told me that I have file conflicts with stuff that I downloaded, so I have thrown away all of it, it didn't work either. I really don't know what to do now.
Thank you to help me. Jean-Daniel Gagnon from Montreal
Answer OK, let's try two more things. First, the easy one: Open the System Folder: Preferences and throw away Finder Prefs. You won't be able to empty the trash, but just restart. The file will automatically rebuilt. I've seen really weird things solved this way.
Second, did you remember to throw away all the preference files for whatever you downloaded? Try that.
If that doesn't work, I'm stumped. I use TechTool myself for problems on my own OS 9.2.2 Mac, which is the one I'm using right now. I actually tried to answer your question from work today, but the stupid PC crashed every time I tried to write something in the AllExperts answer box ... maybe it's time for a new Mac here -- and at work too? -- George
