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Macintosh OS/Questions Answered by Expert Robert Watts
| Subject | Date Asked |
| cpu usage | 5/20/2011 |
| Q: what is the process known as vshieldcheck? I have an imac power pc, running tiger 10.4 & using an ... A: Just google "vshieldcheck" to see what it is. ... | |
| deleting emails | 5/10/2011 |
| Q: imac 10.5.8 4Gb ram Apple mail. Some of my emails are beige colored and I cannot delete them. ... A: Mail thinks these are junk messages. If you look under mail preferences, rules, you will see the ... | |
| Adobe Flash Player | 5/7/2011 |
| Q: Running iMac G5 Power PC OSX 10.4.11 non-intel using Safari. I get a notice that my Adobe Flash ... A: Howard - Didn't I just answer this? -- I could swear I did .. Anyway, sorry, bad news. You ... | |
| My Mac OS cant find my backup external drive | 4/26/2011 |
| Q: Last year I set up my external drive by splitting it into two devisions. One devision houses my ... A: I'm a little bit thrown off by the comment about the camera and "some" usb drives. It would seem to ... | |
| UNMOUNTED | 4/25/2011 |
| Q: Please discard my previous messages regarding the LOCKED folder. I solved the problem using DISK ... A: I'm glad you solved the problem of your locked items. "Unmounted" refers to a detected storage ... | |
| Safari & Flash Player | 4/11/2011 |
| Q: iMac g5 (not intel) OSX10.4.11. I use Safari, I installed 4.0.3 and cannot use Flash Player. I would ... A: Yeah.. that's a problem. It's actually a dark secret about apple products. They tend to not age ... | |
| maintenance | 4/11/2011 |
| Q: I downloaded ONYX to do maintenance chores on my mac mini- OS X.4.11. I am nervous to use it, ... A: The question you've asked is more of a self-education one. Why haven't you used Google to look up ... | |
| Mac OS X | 4/8/2011 |
| Q: I have a Mac OS X, version 10.4.11, the memory is 512MB DDR SDRAM. I wanted to upgrade to Leopard ... A: You have to look up the model number of your mac (from system profiler) and then go to apple's ... | |
| Safari & Flash Player | 4/7/2011 |
| Q: iMac g5 (not intel) OSX10.4.11. I use Safari, I installed 4.0.3 and cannot use Flash Player. I would ... A: You have a catch 22 here. Consider using Chrome of Firefox. You can probably download older ... | |
| Can't copy email text | 3/20/2011 |
| Q: I’m having a problem. I have a Mac G4 OS 10.3.9 with Entourage. All of a sudden I can’t copy text ... A: I'd restart the computer first. Sometimes weird problems can happen when the computer hasn't been ... | |
| Screen Saver | 3/6/2011 |
| Q: iMac G5 10.4.11 My screen saver just stopped working. It does not go on via timer,. not can I ... A: I don't have a lot to go on here-- Assuming that it's one of the built in ones and not one you ... | |
| uninstall SAFARI | 3/1/2011 |
| Q: Is it possible to uninstall Safari ? I have version 4.1.3 It has a terrible bookmarks drop screen, ... A: Jim, Safari is pretty OS dependent. If you are on 10.5 or higher Safari 4.x might not work. I ... | |
| cd/dvd drive | 2/25/2011 |
| Q: Mr. Watts, I have a MacBookPro 13" bought last year. The cd/dvd disk won't load. I seems that ... A: It seems to me that the disk ejection mechanism is broken. This is a hardware question that is very ... | |
| Mac book screen | 2/20/2011 |
| Q: I Have a 6 year old macbook and this morning it came up with a blank screen with a grey box which ... A: Based on what you've said, I'd say your hard drive has failed. The other option is that your system ... | |
| death of a computer | 2/11/2011 |
| Q: How can I tell if my computer an EMac OS X 10.4.11 with Tiger is dying? I am unable to activate my ... A: I think you've answered your own question. Tiger is a old operating system. You'll find that ... | |
| Rename email subject field | 2/7/2011 |
| Q: A: Earl, You can change the subject whenever you forward or reply to a message. If this is only to do ... | |
| can't view specific website | 2/2/2011 |
| Q: I have a pc and a mac at home. I seem to be able to load www.weirdot.com without problems on my pc, ... A: I doubt very much you have a host file problem. I think you got onto a thread that led you down the ... | |
| Permission settings changed, now the computer wont load | 1/29/2011 |
| Q: I accidental changed the permissions on my Macintosh HD drive for "everyone" to neither read or ... A: You will need your boot disk. 1. boot from dvd rom 2. start disk utility You should be able to see ... | |
| System preference | 12/31/2010 |
| Q: I cannot open my system preference. I was trying to trouble shoot and accidently deleted it from my ... A: Missy, Have you tried just opening system preferences from the Apple menu? 1. Click on the Apple ... | |
| MacBook Pro 10.5.8 | 12/20/2010 |
| Q: Ok I have a Mac Book Pro 10.5.8 and it seems that the Capacity is about 150 GB and the available ... A: Josh, Working from the bottom to the top: + Cheap is a relative term. I can get a 2T USB drive ... | |
| Mac security | 12/16/2010 |
| Q: Hoping I've come to the right specialist... Working around the world I found myself sitting opposite ... A: This is a tiresome argument that lots of security people love to blather on about. While it's true ... | |
| startup program | 12/4/2010 |
| Q: I have an Imac running 10.6.4. iPhoto launches every time I start up the computer. Can I stop that ... A: Sure, go to Sys Prefs >> Accounts >> click your account and choose "Login Items" Remove anything ... | |
| Media Play | 11/13/2010 |
| Q: I use a Mac G4; 1.5 Gig Memory; run Mac OSX 10.4.11 (Tiger). What is "Media Play?" Angel A: Angel - Are you sure you're not referring to Windows Media Player? You can get it here: ... | |
| Mac OSX Memory Problem | 10/6/2010 |
| Q: When the original Mac Mini came out I bought one and felt confident enough in upgrading the memory ... A: Well, it sounds like another issue is present. 1) is the sound icon (the speaker with the little ... | |
| Mac OSX Memory Problem | 10/5/2010 |
| Q: When the original Mac Mini came out I bought one and felt confident enough in upgrading the memory ... A: Well, this could be the memory. If you have sound - IE, you can hear you tube videos and iTunes ... | |
| I tunes | 10/2/2010 |
| Q: I use MAC OSX, Version 10.4.11 Safari version 4.0.4 I tunes 8.1. When I download a ... A: OK so in an effort to keep this simple: have you tried another browser? You should be able to get ... | |
| I tunes | 10/1/2010 |
| Q: I use MAC OSX, Version 10.4.11 Safari version 4.0.4 I tunes 8.1. When I download a ... A: Can you give me a little more detail? Are you saying that when you download this video, only 50 ... | |
| Mac OSX Memory Problem | 9/30/2010 |
| Q: When the original Mac Mini came out I bought one and felt confident enough in upgrading the memory ... A: It sounds like you've done everything right. Mac's are known for being picky with RAM. Especially ... | |
| Emac screen is black, yet computer is on | 9/18/2010 |
| Q: I just got a refurbished Emac (APPLE EMAC 1.42Ghz OSX 10.5 DVD CD R/W 80GB 512MB 17") (don't have ... A: If you installed the card as per this link: http://support.apple.com/kb/HT2596 it's likely that you ... | |
| How to use external hard drive as primary? | 9/3/2010 |
| Q: I recently bought an iMac 20" (2007) from a guy on Craigslist and it was running off an external ... A: While it's totally possible to run the OS from an external USB drive, it's not preferred in your ... | |
| HELP | 8/30/2010 |
| Q: 4.11. The processor is 1.5GHz and the memory is 512 MB DDR SDRAM. Oh and I use Safari to get ... A: If your mac doesn't have a VGA or DVI out on the back of the computer then hooking up an external ... | |
| HELP | 8/29/2010 |
| Q: 4.11. The processor is 1.5GHz and the memory is 512 MB DDR SDRAM. Oh and I use Safari to get ... A: A clean install is what it's called in the 10.4 installer when you put in your installation disk and ... | |
| HELP | 8/28/2010 |
| Q: 4.11. The processor is 1.5GHz and the memory is 512 MB DDR SDRAM. Oh and I use Safari to get ... A: This sounds like a hardware problem. I know that's not the answer you're looking for. Your ... | |
| imac 20in bad weather damage | 8/28/2010 |
| Q: Your question was pls.a storm power surge hit my house.Power was turned off on computer ,but ... A: Damage like this is pretty hard to work with over an email but a process of elimination is the way ... | |
| iweb/server/website access | 8/17/2010 |
| Q: I am trying to upload my iweb created website using my FTP client through godaddy.com. I had no ... A: Sorry for the late reply. I know it's been several days and it's likely you've solved this problem. ... | |
| Snow Leopard Finder menu bar | 8/14/2010 |
| Q: I have just purchased a new MacBook Pro and am in the process of migrating material from my old ... A: I can't say for sure what this is. Maybe try this: Go to the system preferences, under accounts. ... | |
| Snow Leopard Finder menu bar | 8/11/2010 |
| Q: I have just purchased a new MacBook Pro and am in the process of migrating material from my old ... A: Hmm, I'm not sure what's happened here. I can't quite picture what the screen looks like but I ... | |
| mac os ibook g4 12 inches rechargable battery | 8/9/2010 |
| Q: My mac os ibook g4 - when i turn on it shows a black screen adn then it shows a small square box and ... A: Sunitha, The easiest thing to do is reinstall the operating system. It's most likely one of two ... | |
| Please Help. Kernal Panic. | 7/21/2010 |
| Q: I am having a "kernal panic" problem with my 09 mac mini. It is at start up. so everytime I turn it ... A: I'd love to help you but the only thing you told me was that Apple was no help. There's many causes ... | |
| mac mail | 7/11/2010 |
| Q: how can i send mail from mac to my work pc, %26 be able to open document,pic,or just a regular ... A: OK- well, that's not quite the same thing. The problem is not the email, it's the file type of the ... | |
| Syncing. | 7/11/2010 |
| Q: Hey, I want to sync my text messages from my Nokia 5800 to my Mac. Do you know if this is even ... A: I don't know if it's im-possible, but it's not something I've heard of people doing. Even with ... | |
| mac mail | 7/10/2010 |
| Q: how can i send mail from mac to my work pc, %26 be able to open document,pic,or just a regular ... A: With the forward button on your mail program.... Somehow I think this is not what you mean. I ... | |
| G4 MDD shutdown and 'beachball' issue | 7/10/2010 |
| Q: I have 3 MDD 1.25 GHz G4s. I like them, they're fast enough for me, esp. with 2 GB of RAM, and they ... A: The console log is pretty much the only way to gather information on what's happening here. I have ... | |
| mouse freeze | 7/8/2010 |
| Q: Lately my mouse freezes often (anywhere on screen) while I'm working or viewing the internet. I ... A: I'm not sure we have enough detail here - but thanks for providing what you did. Is this replacement ... | |
| Mac mini | 5/8/2010 |
| Q: I'm thinking of saving some $$ by purchasing a Mac Mini instead of the iMac with the 21.5 inch ... A: I think there is a little confusion. 1) there is not a "full" version of Mac OS. Just Mac OS. ... | |
| block emails | 5/8/2010 |
| Q: My mail program is Mac mail Version 2.1.3 (753.1) I want to know how to prevent messages from a ... A: Jim You want to create a mail rule. Theres lots of help for this in the Apple Help system, under ... | |
| Mac mini | 5/6/2010 |
| Q: I'm thinking of saving some $$ by purchasing a Mac Mini instead of the iMac with the 21.5 inch ... A: It depends on what you want to do with one. The new ones view high def video and can be connected ... | |
| SYSTEM RESTORE | 5/4/2010 |
| Q: I have a Dell laptop which runs XP-Home and an older Compaq laptop running Windows 2000 (I kept it ... A: Well, the reasons you were using the mac were not really relevant to your issue. Your problem is ... | |
| re: MAC Reboot Black Box | 4/27/2010 |
| Q: I have had the same thing happen to me - for the second time in two days my Mac freezes at startup ... A: This is called a Kernel Panic. It means you have either a problematic peripheral device hooked up, ... | |
| firefox | 4/24/2010 |
| Q: Here is an interesting anomaly. I use Firefox, current version, on OS X.4.11 My Firefox will not/ ... A: Make a new user account and login to that account and see if the problem is present under another ... | |
| silverlight and mouse (s) | 4/7/2010 |
| Q: I have two quick questions, the mouse that came with my Mac last June is acting funny, scrolls down ... A: The apple mice (the corded ones with the little trackball) are poor quality. I often have this ... | |
| Questions on the Mac | 4/5/2010 |
| Q: There are several software programs I would like to acquire, however, the majority of them are ... A: 1. This is a question that's hard to answer. A mac and a PC are as different as apples and oranges. ... | |
| Microsoft Word 2008 for MAC | 4/3/2010 |
| Q: I currently have a MacBook Pro with MS Office 2008 installed. In MS Word when opening up any saved ... A: It sounds like you pressed the toolbar button for "Show non printing characters". It looks like a ... | |
| OS VERSIONS | 3/26/2010 |
| Q: I run OSX 10.4.11. My comp is the very first mac mini. I cannot find the file which states the ... A: Macs will generally run any of apple's operating systems however, 10.5 represents the last operating ... | |
| Problems with Mac to PC emails | 3/17/2010 |
| Q: I am studying at uni and have a PC. The lecturer emails students from a Mac. Some of those with ... A: Margot- I'm not really the right person for this. Your school has an IT department which is ... | |
| Problems with Mac to PC emails | 3/16/2010 |
| Q: I am studying at uni and have a PC. The lecturer emails students from a Mac. Some of those with ... A: We don't know that it *is* a corrupted font. The lecturer might be sending HTML emails in a font ... | |
| Problems with Mac to PC emails | 3/16/2010 |
| Q: I am studying at uni and have a PC. The lecturer emails students from a Mac. Some of those with ... A: If some users with PC's are receiving the emails fine- then it's like a problem on your computer. ... | |
| Comparing the content of two directories | 3/13/2010 |
| Q: I'm trying to tidy up some data (photos and home videos mostly) which I currently have on two ... A: It sounds like you need a "diff" tool. Diff tools come in two basic types- file compares and folder ... | |
| PHOTO BOOTH LIGHT | 3/3/2010 |
| Q: : THE FOLLOWING IS WHAT I ORIGINALLY SENT. THIS DID NOT SOLVE THE ISSUE..I KNOW IT WAS A SIMLE ... A: I got that part. I need to know if your computer was provided to you by your school. This is all I ... | |
| PHOTO BOOTH LIGHT | 3/3/2010 |
| Q: : THE FOLLOWING IS WHAT I ORIGINALLY SENT. THIS DID NOT SOLVE THE ISSUE..I KNOW IT WAS A SIMLE ... A: This is a difficult question to understand. Copy and pasting from previous questions might be ... | |
| Buring DVDs & CDs | 2/19/2010 |
| Q: I use a Mac G4. I have a friend who uses a PC. I would like to know how to burn DVDs and CDs and ... A: This is a broad topic. For music CD's you can make disks that can play on PC's easily right from ... | |
| 2/14/2010 | |
| Q: When I delete an e-mail from one particular person, it goes to my daughter's mailbox in another ... A: Jean- wow. That's messed up. have you looked under "rules" in apple mail preferences to see if ... | |
| air port cards | 2/9/2010 |
| Q: I have a Apple eMac G4 1.25ghz 256 40GB Combo Leopard iLife and I would like to connect to the ... A: This should be really easy to figure out. You can always check the specs on Apples website of ... | |
| Run Windows apps on Mac | 2/3/2010 |
| Q: I'm guessing to pass to MAC from Windows. I need to run an MS Access application with both backend ... A: I am also a VB developer. You will not find a good way to do run Access apps on the MAC. There is ... | |
| Question about MAC for newbie | 2/1/2010 |
| Q: You asked me to repost my question and let you know if I'm using iPhoto. No,I'm not using iPhoto..at ... A: If you are not using iPhoto - which is part of iLife then you will need a stand along application to ... | |
| MAC Reboot Black Box | 1/28/2010 |
| Q: Robert, We have a "Silver Door" G4 running OSX 10.4.11 w/ 0.5 Gig RAM. On occasion--and lately more ... A: The black box you are talking about is called a "Kernel Panic". There are many causes of this - ... | |
| OS/Bootcamp Partition problem | 1/25/2010 |
| Q: When I got my iMac 24" with 10.6 I partitioned Bootcamp to run Windows. I then later discovered Time ... A: I think it will be fine to hook up the external drive, assign time machine to that and detach time ... | |
| OS/Bootcamp Partition problem | 1/21/2010 |
| Q: When I got my iMac 24" with 10.6 I partitioned Bootcamp to run Windows. I then later discovered Time ... A: Well, for"If and when I can get an external Hard Drive, could I set up Time Machine on that and at ... | |
| OS/Bootcamp Partition problem | 1/21/2010 |
| Q: When I got my iMac 24" with 10.6 I partitioned Bootcamp to run Windows. I then later discovered Time ... A: I think that a three partition system would work fine- but you needed to have planned for this ... | |
| antivirus | 1/18/2010 |
| Q: I have an iMac running Mac OS 10.2.8. My subscription ran out for my Symantec Antivirus in Nov. I ... A: This is going to sound funny- but it's probably the antivirus that's sucking up all the ram. You ... | |
| antivirus | 1/17/2010 |
| Q: I have an iMac running Mac OS 10.2.8. My subscription ran out for my Symantec Antivirus in Nov. I ... A: This is not something I ever worry about. While it's not something that will go on forever, Mac's ... | |
| Word > PDF | 1/12/2010 |
| Q: A client submitted a 12" x 20" Word doc that I need to PDF so it can be printed on a wide format ... A: You must me missing some small step. I don't use Acrobat (and I'm not sure you need to for this ... | |
| MacBook Pro to Flatscreen Plasma | DVI to DVI | 1/8/2010 |
| Q: I have a MacBook Pro (the older one with the silver keys). I also just got a 42" Maxent Plasma TV ... A: You could try a regular VGA cable. You'd have to try a DVI to VGA converter- you can buy these ... | |
| MacBook Pro to Flatscreen Plasma | DVI to DVI | 1/8/2010 |
| Q: I have a MacBook Pro (the older one with the silver keys). I also just got a 42" Maxent Plasma TV ... A: UGH, I saw that post on fixya too.. I thought it might be discouraging to send it but I am also ... | |
| MacBook Pro to Flatscreen Plasma | DVI to DVI | 1/8/2010 |
| Q: I have a MacBook Pro (the older one with the silver keys). I also just got a 42" Maxent Plasma TV ... A: You don't need a driver. I'd look at either the cable you bought (there's more than one kind of ... | |
| I can't go onto myspace.com with my mac | 12/27/2009 |
| Q: For about a month or two now, when I try to go to myspace.com on my mac, it says my browser is ... A: This is a chicken-and-the-egg problem. The problem is not your mac per-say. If myspace.com is ... | |
| iphoto | 12/24/2009 |
| Q: OS 10.5.8 I had to erase & restore because of downloading 3rd party files. Everything is fine ... A: This sounds like it could be a permissions problem. If you copied-back a previous iphoto library ... | |
| Re: imovie problem | 12/22/2009 |
| Q: I'm here again. I tried your suggestion and created another account. Then the imovie was working ... A: I don't know "what" the problem is- only that the preferences and or plugins you might not be using ... | |
| Sending JPGs to Macs | 12/20/2009 |
| Q: I am trying to submit photographs to a greeting card company. They are asking for "low-res digital ... A: This should be a no-brainer. I'm not sure why mac-ignorant places make statements like that. Image ... | |
| Transferring docs from Mac to PC | 12/12/2009 |
| Q: We are considering updating an office computer from eMac G4, OS X 10.3.9 to a PC running XP Pro and ... A: 400 pages of text? That's It? Well, I don't know how large in terms of file size all this is, ... | |
| BOMA | 12/1/2009 |
| Q: ROB BOMA is an archive utility. I don't know exactly what it does. I attach a snapshot of my ... A: OK - well, you've put a lot of effort into this it seems but you went in the wrong direction. A lot ... | |
| BOMA | 12/1/2009 |
| Q: ROB BOMA is an archive utility. I don't know exactly what it does. I attach a snapshot of my ... A: Right. BOMA is called by the finder when you download and open a tar, tar.bz or gzip file. You ... | |
| Print & Fax Preference | 11/26/2009 |
| Q: I apologize for not giving additional info in my first question. Maybe I can simply things by posing ... A: Ah - OK Well, this is not something I've done before and my 10.3 is pretty rusty now so I don' ... | |
| mouse/cursor stopped working on new iMac | 11/12/2009 |
| Q: The mouse isn't talking to the cursor anymore. The cursor (or "arrow icon") doesn't move when I move ... A: If you have a any regular PC style USB mouse you can plug it in and it will work. I'm not sure what ... | |
| Entourage Rebuild database failed many times | 11/1/2009 |
| Q: I have tried to rebuild Entourage database many times (20GB database) but the problem still ... A: I have answered this kind of question previously. Please look under my name for some of the advice ... | |
| A file won't quit copying | 10/27/2009 |
| Q: 3.9. I dragged a file into an external hard drive and it just keeps copying. It's not copying it, ... A: That's a weird one eh? I think you're going to need to provide me with more information. 1. Is it ... | |
| upgrading from osx10.1.5 | 10/25/2009 |
| Q: i got a powerbook g4 osx3.7 given to me.I stupidly done a clean restore using the 3disks to remove ... A: "best" way is so subjective and with so little information- not really. Your options are probably ... | |
| DVD Error | 10/21/2009 |
| Q: My son was watching a movie in our Mac ( brand new Mac) and now I can't eject the disc. It keeps ... A: Accoring to this apple article, http://support.apple.com/kb/HT1618 (which I found with Google: ... | |
| Macdraft | 10/19/2009 |
| Q: Robert Macdraft is a CAD Drafting-drawing application, created in the 80's,for OS 8, and maybe ... A: Wow. That's weird- maybe you just don't have permission on the item any more. Can you try to 1) ... | |
| TRASH problem | 10/18/2009 |
| Q: I inadvertently copied an old Mac application (Macdraft ) onto my desktop. It will not erase within ... A: I don't know this program- but check under Accounts in system preferences to make sure it's not a ... | |
| Error | 10/17/2009 |
| Q: first of all I have a Mac - OS X - 10.5.8. I am getting an error when I try to open a disk that ... A: Can I assume that you A) have inDesign B) don't actually have the document open as the error says? ... | |
| memory and internet | 10/14/2009 |
| Q: I received a mac OSX laptop second hand from someone that had supposedly cleaned out everything on ... A: Yehuda, Too many questions to answer here. "Memory" is not the same as "Hard Drive Size". 10gig ... | |
| System restore issue | 10/8/2009 |
| Q: I have been trying to help my friend and older woman with her IMAC G4 - 10.4.11. The initial ... A: I don't know what that error means, but maybe check the settings in the router. Make sure you do ... | |
| Entourage: Sending email issues | 10/2/2009 |
| Q: All of a sudden I cannot sent emails. Error message is 3259. An operation on the server timed out. ... A: This error according to the entourage help site on Microsoft, suggests a problem with your exchange ... | |
| System restore issue | 10/1/2009 |
| Q: I have been trying to help my friend and older woman with her IMAC G4 - 10.4.11. The initial ... A: There might be a problem with one of the CD's. This machine came with six cd's??? wow. I'd contact ... | |
| Broken Hard drive and need to receover files | 9/19/2009 |
| Q: My Intel imac bit the dust. Have pulled the Hard Drive (no me - but... I am not very versed in ... A: hard drives don't typically beep. I'm assuming that this "smart drive" is a USB or Firewire drive ... | |
| Entourage | 9/18/2009 |
| Q: 3.9 OS. My Entourage stopped working. The top buttons don’t light up and don’t respond. When I ... A: Apparently you need to rebuild your mail database. Reinstalling will make no difference. I just ... | |
| accessing CBC radio | 9/17/2009 |
| Q: I am trying to access CBC radio and it keeps telling me to download a MIME plug in that my ... A: You probably just need the Flip4Mac plugin. It lets you play windows media through quick time. It ... | |
| Problem with backup hard drive | 9/9/2009 |
| Q: I am trying to back up my hard drive (OS 10.5.7 on my MacBook w/ Intel Core 2 Duo) onto an external ... A: You have to empty the trash. The trash is a hidden folder on each drive. Placing things in the ... | |
| Mac questions | 9/9/2009 |
| Q: I started having trouble with my Mac several days ago, I don't know what started it. I started ... A: please take some screenshots and attach them to a new question. I need to see what you mean. ... | |
| password | 9/8/2009 |
| Q: I need to download adobe and it is not allowing me to do so until I give it the password. The ... A: I'm reading between the lines here a little: you mean the password prompt that appears when you ... | |
| IT'S A BIT LIKE MAGIC | 9/4/2009 |
| Q: I have a eMac witch is running OS X 10.4 I was wondering would you please tell me the steps for ... A: Automator and Apple Script are indeed a little like magic :) Mail will fetch new messages ... | |
| shared printers | 8/20/2009 |
| Q: We have a small network and the printer is attached to the Mac. However when the PCs in the network ... A: this is going to be too involved for me to help with. this is all I can think of: I went to HP's ... | |
| shared printers | 8/20/2009 |
| Q: We have a small network and the printer is attached to the Mac. However when the PCs in the network ... A: I'm not sure if I sent you a followup answer. I still think it's a driver problem. Allthough it was ... | |
| Problem deleting folders and files | 8/13/2009 |
| Q: I have a mac mini G4. I have to problems deleting files and folders. I have 385,000 more or less and ... A: Just Google something like "how to free up disk space on a mac" If you cannot empty the trash- then ... | |
| printer driver for leopard | 8/4/2009 |
| Q: I have an epson 860 printer and it will not work with my new imac OS10.5.7 Is there a driver ... A: What does the Epson website say? Have you tried their tech support? There is an open source ... | |
| Deleted & Lost a Important Word File on an iBook G4 Running OS 10.3.9 | 7/22/2009 |
| Q: In the process of moving files onto an external hard drive, I deleted a very important file by ... A: Joel, It's been more than a month since June 15. Who knows what's happened on your computer ... | |
| OS 10.4 on G3 | 7/19/2009 |
| Q: Robert, I recently moved to Çampbell River and trying to hookup our computers to internet, etc. We ... A: I'm not sure exactly what model you have here. There is a list here: ... | |
| SAFARI 3.2.3 Tiger OS X | 7/6/2009 |
| Q: Robert. Can you tell me how to obtain a download copy of SAFARI 3.2.3 TIGER OS X ? The download site ... A: I would not say that reinstalling is the answer. In fact, we really don't know the actual problem ... | |
| Mac User | 7/3/2009 |
| Q: I cant burn CD's - keep getting 'medium write error' when burning from iTunes. It starts ... A: cd burning issues can be complicated because there are so many variables. It could be anything from ... | |
| Mail not sending | 6/22/2009 |
| Q: I set up my wife, who has a gmail account, her own account on my iMac. All the server settings are ... A: Hmm. Well, I would want to say that it's a firewall problem but I'm assuming that it works fine on ... | |
| logging onto mac | 6/9/2009 |
| Q: When I go to login into my mac, there is a note that says "Network Accounts Unavailable". It wont ... A: Well, I just googled those exact words: Network Accounts Unavailable This is probably what you want ... | |
| applescript | 6/4/2009 |
| Q: Could you show me a script that copies a file from one folder to another? I'm using os 10.5.6. (I ... A: It's can be as simple as cp /path/to/file /path/to/copy from the command line. There are several ... | |
| Mac to PC Networking | 6/3/2009 |
| Q: I just bought a brand new Macbook Pro about a week ago. I have set up the network so that I can ... A: Well, I don't know what "Terraserve" is so I am not sure I can help. Is it this www.terraserver.com ... | |
| Shutdown failure | 5/26/2009 |
| Q: I'm having a weird problem with my MacBook Pro (2.4GHz intel core 2 duo, 4gb RAM, OSX 10.5.7) - in ... A: I doubt the disk utility will help. You have a software problem. Go into your accounts under ... | |
| Permissions for External hard drive | 5/22/2009 |
| Q: permissions for my external hard drives. Ive found others have had this problem and been told to ... A: You can't permission NTFS or FAT 32 drives. A hard drive "from the store" will most likely be ... | |
| Sending emails using Entourage | 5/22/2009 |
| Q: Out of the blue I can't send emails using Entourage. Receiving is fine. This happened out of the ... A: there's so many variables that could cause this, quite seriously. Try this ... | |
| ipod/itunes problem | 5/22/2009 |
| Q: I just got my laptop back from having a new hard drive being put in. However, last night when I ... A: This could be as simple as a preference that's corrupt and range up to a broken iPod or USB BUS on ... | |
| MEANING 2 | 5/21/2009 |
| Q: I was wondering would you please tell me: what does the term "beta" mean? P.S I've got a eMac ... A: Firewire is simple a brand name for a specific type of connection. Cameron, maybe you could try ... | |
| MEANINGS | 5/20/2009 |
| Q: I was wondering would you please tell me: what does the term "beta" mean? P.S I've got a eMac ... A: "beta" is the term given to software when it's in it's last stage of development. As you probably ... | |
| "Large/small" system font question in Tiger | 5/11/2009 |
| Q: , I don't know how it happened, so I can't undo it, but my 'main' OS X system fonts have been ... A: As a follow up- I was suggesting you look in Universal Access in System Preferences. People often ... | |
| backing up my osx onto a hard drive. | 5/11/2009 |
| Q: How and where do I stat? I can say I I am not very experienced with computer lingo, that is why I ... A: Time Machine is Leopard and UP only. You can get CCC (Carbon Copy Cloner) for free and it works ... | |
| backing up my osx onto a hard drive. | 5/11/2009 |
| Q: How and where do I stat? I can say I I am not very experienced with computer lingo, that is why I ... A: If you have Leopard - OS 10.5 you can use Time Machine. It's built-in and very easy. Just plug in ... | |
| itunes | 5/7/2009 |
| Q: emac, OS10.4.11 D/W4 TTP4 lacie external HD Music folder has itunes music folder 78 items 6.25GB ... A: Yikes, that sounds a little confusing. The main problem here is that you are not allowing Itunes to ... | |
| ? icon at start up. what if all normal options fail - | 5/1/2009 |
| Q: I have a 12" Mac Power Book 867 mhtz running OS 10.5.6. It refuses now to start up and shows the ... A: NJ. Sorry for the delay in my answer. You've done almost everything I would suggest. I don't have ... | |
| monitor image changed and font size go larger. | 4/28/2009 |
| Q: All of a sudden, the desktop started moving in conjunction with the mouse moving. File icons were ... A: It sounds to me that if the desktop is moving along with the mouse, and that things are generally ... | |
| Gaming | 4/18/2009 |
| Q: So i really want to play and hack games on my intel macbook, but all of the programs are for ... A: The simplest and most direct answer to you question #1 is " you don't". EXE files do not run ... | |
| Mac G4 Desktop Install/Boot Disc | 4/18/2009 |
| Q: I Forgot my Mac G4 Desktop password. I dont even know the password with the password hint: I guess I ... A: I'd check e-bay. If you find one, make sure you get a retail one and not one that came with ... | |
| WORK SAFTY | 4/10/2009 |
| Q: I was wondering would you please explain to me: what does safe boot do? P.S I've got a eMac which ... A: Safe boot mode is used for troubleshooting purposes. It's explained fully here ... | |
| "Target Disc Mode" uncertaintly | 4/1/2009 |
| Q: I just bought a used Mac Pro 2x Dual Core 2.66, a big step up from my current G4. The seller left ... A: Bill, This is pretty simple (almost). Assuming you are working with the same OS on both and are ... | |
| colors messed up | 3/27/2009 |
| Q: Wondering if we could pick this up where we left off. I followed your instructions with no change. ... A: Oi- You have <em>got</em> to be kidding! I can't imagine what made you look there. I honestly ... | |
| 24 inch iMac won't boot after memory upgrade | 3/26/2009 |
| Q: The subject says it all. I upgraded to 4gb of memory which I bought from Crucial online. After I ... A: Indeed. The answer is also the question I'm afraid :) Replace your old ram and get some thing else. ... | |
| Older Imac | 3/24/2009 |
| Q: Robert, I have an old Mac, bluey purple colour, I'm just playing with it, when i boot it it shows ... A: That sounds like a fun project- but you still have the original problem. You can probably try an ... | |
| Older Imac | 3/23/2009 |
| Q: Robert, I have an old Mac, bluey purple colour, I'm just playing with it, when i boot it it shows ... A: This could be a number of problems ranging from a damaged system folder, bad hard drive, bad logic ... | |
| colors messed up | 3/22/2009 |
| Q: Wondering if we could pick this up where we left off. I followed your instructions with no change. ... A: I reviewed our past corrospondence and remembered that you have a complicated problem that is hard ... | |
| Entourage- sending recurring messages | 3/19/2009 |
| Q: I just received the brand new Mac Mini and MS Office 2008 and plan to set it up shortly. I often ... A: Yes, I was worried that my suggestions were a little complicated. In outlook- there is a "deferred ... | |
| Safari not loading some pages | 3/19/2009 |
| Q: I am using an iMac 1.8 ghz power pc G5, 1 gig ram, System 10.5.6 My problem: Using Safari 3.2.1 I ... A: ) Bear in mind that some sites just don't work well in Safari. The solution to display problems in ... | |
| CD readable by Macintosh | 3/16/2009 |
| Q: I need to download a jPeg file to a CD that is readable by a Macintosh. My photo is on my PC and I ... A: Of course. This should be no problem whatsoever. As long as the MAC is not 10 years old that you ... | |
| WHERE IS IT? | 3/16/2009 |
| Q: Recently before Christmas I did a security update via the software update preference, it went ... A: The first thing to do when you see a message from your computer is to write it down so that when you ... | |
| upgrade from OS 10.0.4 to 10.3Panther | 3/15/2009 |
| Q: what is up with this OS I have 10.0 and 10.0.4 and I bought the up grade to Panther It keeps saying ... A: If you have version 10.0.4 then you are using the original version. Of osx. This is quite old. To ... | |
| PUT IT AWAY | 3/14/2009 |
| Q: I was wondering would you please tell me: when people install additional stuff on their computers, ... A: The answer to this question is actually not quite as simple as the question. When you install ... | |
| G5 & Classic 9 | 3/7/2009 |
| Q: I have a G5 Tower 1.6GHz PowerPC running OSX 10.4. I am jumping through hoops trying to get Classic ... A: I think I agree with the forum person who told you that you are lacking the drivers for OS9 in your ... | |
| Macintosh OS X - lost password | 3/4/2009 |
| Q: Our son bought a used Mac but didn't get the password for it from the original owner nor was there a ... A: Yes, there is a way. You need a OS CD so you will have to borrow one that matches your OS- either ... | |
| Upgrading OSX10.3.9 | 3/2/2009 |
| Q: I have a 1.6GHzPower G5 with OSX10.3.9 operating system, and 512 MB DDR SDRAM. I had been using ... A: This is indeed a problem because what you have is a catch 22 problem. I think the Apple store sells ... | |
| Time Machine | 3/2/2009 |
| Q: I have a mac mini (OS X 10.4.11) that is 4 years old and running out of hard disk space. Is there a ... A: Something that looks feels and acts like Time Machine: no, not to my knowledge. I use Carbon Copy ... | |
| Lost program/bookmarks | 2/26/2009 |
| Q: Mac 10.4.11 Safari 3.2.1 I was having problems with safari. It would shut down on me in the middle ... A: Safari 4 is BETA. It changes some of the contents of ~/Library/Safari. Copy ~/Library/Safari to a ... | |
| e-mailling pictures | 2/21/2009 |
| Q: When I attach pictures to an e-mail from my macbook (10.4.11) to a PC at work, the attachments are ... A: I was not able to reproduce the problem.. or see it in your example. I received your message on ... | |
| Can't empty the trash at all on eMac | 2/18/2009 |
| Q: I have an eMac running OS X 10.5.1 and I am unable to empty the trash. Based on the answer in ... A: It sounds like there is just one or two things wrong. If your account is not a computer admin then ... | |
| Importing emails | 2/15/2009 |
| Q: I am currently running Mac OS Leopard on a mac mini. I need to import a csv file that I made from ... A: Good luck with that one LOL! I don't expect that will work and I'd like to know if you do have ... | |
| autofill | 2/14/2009 |
| Q: i want to delete an email address that keeps popping up with the password (autofill) everytime i go ... A: If the problem is just Gmail, the problem is not Safari. Go to Gmail and tell it to "forget" your ... | |
| Finder relaunching by himself | 1/27/2009 |
| Q: my finder is restarting every few minutes, even if I am browsing on a window or several windows ... A: First, unplug any printers, scanners, ipods, what-have-you and reboot. Perhaps it's something that ... | |
| SAFARI REINSTALL | 1/26/2009 |
| Q: I have the current OSX on a mac mini. Can I reinstall Safari application, without reinstalling the ... A: Use Pacifist to extra Safari off your OSX Cd. Just Google "use pacifist to extract safari" - ... | |
| Time Machine won't back up | 1/26/2009 |
| Q: I have 20" IMac X 10.5.6 2.4GHZ Intel core 2, 4 Gb memory . trying to use a 500 GB Western ... A: Hank: The one think that I would change about Mac is how it handles disk mounting. I litterally ... | |
| startup colors all messed up | 1/26/2009 |
| Q: Every time I start up, the screen displays only a few colors, making it impossible to discern what's ... A: I think you've got it. The problem is that Norton product I would think. I googled this ... | |
| startup colors all messed up | 1/25/2009 |
| Q: Every time I start up, the screen displays only a few colors, making it impossible to discern what's ... A: Yes, that's important info. It seems like your computer's video is is 'falling back' to a lower ... | |
| startup colors all messed up | 1/24/2009 |
| Q: Every time I start up, the screen displays only a few colors, making it impossible to discern what's ... A: Well it's either a hardware problem or a software one. If you have a USB hard drive (not a stick) ... | |
| G4 Cube vs power failure | 1/20/2009 |
| Q: I have a G4 Cube that I had given to my daughter, we had it plugged in without a surge protector ... A: Although the chances that it's just the power supply seem high based on what you said, it's not the ... | |
| slow internet mac g4 os 10.4.11 | 1/19/2009 |
| Q: I asked this same question back in October. T he same problem is back. I have bought the new ... A: After CCC'ing your hard drive over to your backup hard drive, boot from it to make sure it can boot. ... | |
| Change IP address | 1/18/2009 |
| Q: I want to change my IP address so i can watch full episodes on sites that only allow US viewers. ... A: This cannot be done.* It's not a silly reason. I live in Canada and there are TV shows I would ... | |
| entourage sending problem | 1/16/2009 |
| Q: I realise that Apple may well be able to provide the answer but find that AllExperts can give a ... A: This is the best site I can find for Entourage. I simply refer everyone to this place since there ... | |
| Battery Install - Power Mac G4 867 (Quicksilver) | 1/13/2009 |
| Q: I have a Power Mac G4 867 (Quicksilver) running MacOS 10.3.9 with 640 MB SDRAM. I had the date & ... A: Is this the one you mean? ... | |
| Address Book | 1/6/2009 |
| Q: Could you tell me if there is a simple program out there for entering names, addresses, etc. and ... A: You might want to try a commercial mailing program for MAC. I don't know if any off hand since ... | |
| mail application | 1/4/2009 |
| Q: You just answered my question about controling the way an attachment appears in an e-mail. When I ... A: that may be dependent on their own mail program. I work in a multi operating system environment and ... | |
| locking photos from adobe elements and iphoto | 12/14/2008 |
| Q: i have some adult photos on a file on my macbook pro (up to date on all systems and software) i was ... A: Revision: I'm 99% certain iPhoto doesn't have privacy options. Ratings are certainly optional and ... | |
| startup problem after power outage | 12/10/2008 |
| Q: I have had a repeating problem with my iMac G5 using OSx 10.4.11. I live in an area where there are ... A: I'm can't possible tell you what the "specific" problem is other than the way you "keep" your ... | |
| Boot Camp | 12/10/2008 |
| Q: I have an intel based macbook pro running OSX. I need to get XP on it as well. I already have boot ... A: Burn the ISO image to a CD or DVD. Download it, and double click it to open it. it will mount ... | |
| Trashing backup files | 12/7/2008 |
| Q: I was trying to create more storage space for other files on my external hard drive, which is the ... A: Try turning off time machine, disconnecting the external drive and then reboot. Empty the trash, ... | |
| Partitioning an external hard drive | 12/5/2008 |
| Q: I just bought a Western Digital My Book Studio version and would like to partition it. But when I ... A: If you click on the left side list of devices there is a list of "devices" and "partitions". On ... | |
| Duplicating an audio CD | 12/2/2008 |
| Q: A friend (honestly) asked me to duplicate a few audio CDs she has. I brought the original into ... A: Should be simple enough - the newer versions of iTunes (i'm on 8.0 myself) * put the CD in. (a ... | |
| Microsoft Office | 12/1/2008 |
| Q: Suddenly my Microsoft Word won't open. It keeps giving me the message that it closed. I can open ... A: It might be that one of the default templates is corrupted or missing. The blank word document that ... | |
| Application Use | 11/27/2008 |
| Q: I am using a Macbook 13" and also have a 17" Macbook Pro. I have recently purchased a Lacie Portable ... A: There's only one way to find out. Give it a try. The worst that will happen is that Office will ... | |
| Internet keeps quitting | 11/26/2008 |
| Q: I use Safari for the internet on my Mac OS X 10.3.9 and it works with most sites but some it ... A: Maria, Where to start? You've asked a few questions here. Attempting to distill your questions... ... | |
| MORE TIME | 11/20/2008 |
| Q: I was wondering would you please explain to me: how do our computers know when it's day light ... A: This is the most interesting question I've received in while :) Your computer maintains it's own ... | |
| compressing AVI files on a mac | 11/17/2008 |
| Q: Robert: If you can't answer my question, I would appreciate it if you could guide me to the right ... A: I don't think it's possible to compress video from 60mb to something even remotely email friendly. ... | |
| importing emails | 11/16/2008 |
| Q: I have a bunch of email addresses that are part of an excel spreadsheet and I want to import them ... A: This is how I did it. I use Office 2008 so it may work a bit different if you are on an earlier ... | |
| Emptying trash | 11/13/2008 |
| Q: I am running eMac with 10.4.11 and when I try to empty the trash (a program Burning Monkey ... A: I don't know this game so bear that in mind. I did a little googling on it and I would have to ... | |
| start up | 11/12/2008 |
| Q: My ibook G3 0S X 10 logged out and now screen shows up black with login. When I enter my name and ... A: You might have a hardware problem. This forumn might help ... | |
| Importing E-mail from Outlook / Outlook Express to OSX10.5 Mail | 11/11/2008 |
| Q: Do you know a way of copying/importing messages from Outlook (.PST) or Outllok Express (.dbx) into ... A: Yikes, this is a question I dread! The thing is, only very old versions of Office for MAC used PST ... | |
| mac and windows simultaneously | 11/6/2008 |
| Q: I would like to know if the newest mac laptops can run mac AND windows at the same time? If not, ... A: Of course, it's a major selling feature. There are several ways: Parallels, VMWare, Virtual Box ... | |
| Safari problems | 10/26/2008 |
| Q: I have 2 questions: 1- My toolbar in Safari has disappeared completely, all except for the "Add ... A: 1. You should be able to control-click or right click on an area of the toolbar anywhere on the ... | |
| Installing OS X on a PC | 10/12/2008 |
| Q: I'm currently a PC owner who is thinking about switching to the Mac OS X operating system. As money ... A: Boot Camp is software that only runs via OS X to allow dual booting from a Mac. It's not stand ... | |
| Mac g4 internet connection | 10/10/2008 |
| Q: The only reason I mentioned the other computers on the network was to inform you that the other ... A: The reason I wondered about the extra computers was for a couple of reasons: if you were wireless ... | |
| Password problems | 10/9/2008 |
| Q: I have a Macbook Pro that I purchased in Jan.2006 it has the original OS Tiger 10.4, recently whilst ... A: I'm not sure if this will work but you can try this. Boot your computer from the install DVD and ... | |
| Installing an OS on an external harddrive | 10/8/2008 |
| Q: I have a brand new macbook pro (intel processor) unfortunately for school I need a windows OS. I ... A: "exactly" is a little beyond the scope of the service. I think you will find it surprisingly easy. ... | |
| Installing an OS on an external harddrive | 10/7/2008 |
| Q: I have a brand new macbook pro (intel processor) unfortunately for school I need a windows OS. I ... A: You cannot use BootCamp to boot from an external hard disk- it must be internal, so if you are using ... | |
| mac computer and dell laptop | 10/6/2008 |
| Q: I recently received a laptop and I would like to have the internet on it but I already have a Mac ... A: Just go to Best Buy, or whatever the equivalent is in your area. This is a really simple issue that ... | |
| Macs and security | 9/26/2008 |
| Q: I have been running my Mac os 10.3.9 for some time now without any problems. However recently I ... A: I would say that this is nothing to be concerned about at all. IMO, Mac AV protection is a cash ... | |
| DVD | 9/24/2008 |
| Q: I have a MacBook 13" running 10.5.5. I have an external burner: TDK DVDRW0404N. It's been ... A: Since you said that the drive reads disks fine - you can assume that the cable you are using is not ... | |
| importing fonts | 9/11/2008 |
| Q: I would like to import different fonts to my PowerBookG4 OSX 10.4.11. How do I do it? I've tried ... A: Just copy all the fonts to a USB drive or CD or whatever, then on the other computer and use the ... | |
| dead ibook | 9/9/2008 |
| Q: my ibook G4 recently died. It just clicked off and when I try to turn it back on, it clicks and ... A: All you should need to do is pull the drive and connect it to a firewire based hard drive enclosure ... | |
| Mail display [Mac OS X 10.3.2] | 9/7/2008 |
| Q: This is fairly trivial, but I cannot see anything in the menu/toolbar/preferences to fix it, so it ... A: You are talking about Apple's mail.app right? You didn't mention. I'm also not sure if you are ... | |
| run mac os on windows xp | 9/6/2008 |
| Q: etc. Thanks, Phil A: It's not legally permitted to install Apple operating systems on non Apple hardware. You should ... | |
| UNTITLED | 9/5/2008 |
| Q: I was wondering would you please tell me: would a scratched CD/DVD ruin your computers CD/DVD ... A: I can't think of any way a scratched DVD or CD would damage your drive. The worst thing that could ... | |
| internet connection issue | 9/4/2008 |
| Q: I work for a school district and we have switched several schools over to Macs. The teachers have ... A: Its likely that all the users have differing internet connection settings when they are at home ... | |
| start-up via an external hard drive | 8/28/2008 |
| Q: I recently acquired a Maxtor external storage drive for my iMac (I run OSX.3.9). I have succeeded in ... A: you're welcome. I know my messages can be a little long but I wanted to cover all the details. You ... | |
| start-up via an external hard drive | 8/28/2008 |
| Q: I recently acquired a Maxtor external storage drive for my iMac (I run OSX.3.9). I have succeeded in ... A: I'm afraid I have a schwack of questions for you instead, since there are several important details ... | |
| iTunes mp3 problem | 8/25/2008 |
| Q: I have some mp3's that are old time radio shows. In my iTunes the rate shows as 22.050khz and each ... A: Sorry for the delay. You are right, itunes kicks out some odd messages when it thinks the files ... | |
| Exports E-mail for Mac to PC | 8/21/2008 |
| Q: I would like to transfert e-mails messages from Apple Mail (Mac OS 10.3.9) to import into Outlook ... A: I've had a similar problem, and I would have to say that by-far; email compatibility problems ... | |
| I can no longer start up | 8/12/2008 |
| Q: first off let me say that I am completly computer inept, so apologies first. I recieved a ... A: Gosh, it does sound like you've got a bit of a problem there. The problem might be as simple as you ... | |
| OSX quits | 8/11/2008 |
| Q: I have this problem after using MY I mac G5 cpu speed 1.9 ghz,memory 512. OS 10.4.2 I freeze ... A: I think you are on the right track but the apple store might be right. My response here doesn't ... | |
| OSX 10.4.10 Update | 8/8/2008 |
| Q: Downloaded latest security and I-Tunes update last night. When finished i had the option to restart ... A: Yikes- that's a good one. Kernel panics are very hard to troubleshoot over email - there are many ... | |
| Mac OS X, copying HD to external FireWire | 8/7/2008 |
| Q: I've had no response, are you still there? A: The only question text I have is this: "I've had no response, are you still there?" The subject ... | |
| Applications Won't Open | 8/6/2008 |
| Q: Recently My Msn and Lime wire won't open. In my dock they bounce once then never open. I didnt even ... A: There could be any number of reasons why this could happen. There is not really very much ... | |
| drag & drop trouble | 8/5/2008 |
| Q: I have a G4 with OSX Tiger. Suddenly I have not been able to move the icons on my desktop. I have ... A: Since it's happening in another account, it does indicate a wider problem. I am not sure a speedy ... | |
| drag & drop trouble | 8/4/2008 |
| Q: I have a G4 with OSX Tiger. Suddenly I have not been able to move the icons on my desktop. I have ... A: This may seem obvious- but have you locked the desktop by accident? If you command-click on the ... | |
| Tricking your Mac | 7/17/2008 |
| Q: is there a way i can trick my mac into thinking it's running 10.4? I know a lot of applications can ... A: Is there a specific application that's the problem for you? What OS are you running now? Leopard ... | |
| HELP ME PLEASE!!!!! | 7/11/2008 |
| Q: i just moved in to my fathers house in Madrid Spain and he has to labtops pcs they both work fine ... A: It would be great if you could provide some specific information. You've mentioned the phone ... | |
Macintosh OS
Answers by Expert:
Robert Watts
Top Expert on this page
Expertise
I have been using Mac OSX since 10.3.0 and current am on my 6th mac. I help businesses convert to Mac OS from PC in a consulting role. I can help with problem solving in a variety of ways.
I like to help people fix their problems where possible
There are things that I just can't or won't help with though- please read this.
I will not help with DVD copy questions or any question at all related to file sharing. 99% of all file sharing is theft. 99% of DVD copy is also illegal and I will not help with that.
I would love to help you with your printer or scanner. Please don't ask me a question that you should ask your manufacturer first. There are many thousands of printers on the market and I in no way know them all or even a tiny fraction. Printing problems have common causes that a basic troubleshooting methodology will usually solve. Please make sure you have contacted your manufacturer or done some research before you lob a "why doesn't my printer work" question at me.
Please tell me what steps you've done to solve a printer or scanner problem on your own when you contact me here.
Experience
I've worked with OSX since it came out. I'm PC to Mac convert and can also help other PC users who need to find suitable programs for the mac that are not available on PC.
I know mac under-the-hood (I use the command line a lot) and have a solid understanding of OS X's unix core.
Education/Credentials
I am software developer of 10 years by trade.
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