Macintosh OS/Questions Answered by Expert Tony Eastwood

SubjectDate Asked
WORD help2/2/2012
  Q: I'm using a 10.6.8 Mac and am working in WORD, correcting an author's manuscript. There are some ...
  A: Make a copy of the document before you try the following. I found this solution on the internet. I ...
Time Machine problem1/30/2012
  Q: Time Machine backups on my wife's 3-yr old Mac Mini are taking excessively long and drag down ...
  A: What type of drive are you using for back up? If it is firewire and usb capable then I'll guess at a ...
duplicate emails1/28/2012
  Q: I have an iMac with Leopard OS and no trouble until I created a new mail rule to move some messages ...
  A: I tried to replicate what you describe but failed (perhaps I didn't do everything you describe. I've ...
catalog merging in pages1/26/2012
  Q: I need to merge a catalog list of clients with their addresses. I can only seem to merge for a ...
  A: Sorry Sharon I read your message but not the title. I see now that you are referring ...
Mail, The operation couldn’t be completed. File exist1/21/2012
  Q: I have a Mac OSX, 10.6.8. A few days ago the mail program began an odd behaviour. When I try to put ...
  A: I have the same problem every now and then. To be truthful, I haven't looked for a solution, and it ...
Aqua-blue screen of death?1/19/2012
  Q: I purchased my MacPro in 2008 and still use the Leopard operating system. I've noticed recently ...
  A: I think your issue may well be a result of using MacKeeper and it working harder than it really ...
Google Earth problem1/6/2012
  Q: When I try to run Google Earth 6.1 on my Mac (2.16 GHz Intel Core 2 Duo; OS 10.5.8), it often causes ...
  A: I am not a frequent user of GE, and have never had any issues with it, so I cannot offer any advice ...
Zip drive scsi adapter for iMac1/2/2012
  Q: Is SCSI adapter available to allow use of a zip drive? It is a zip 100 plus drive and I would like ...
  A: There are many SCSI to USB or Firewire devices available. USB adapters are at the cheap end, while ...
Flash player?12/19/2011
  Q: Still a bit confused, though I did download the Flash player and it seems to be working just fine. ...
  A: The Disk Image (.dmg) file is the equivalent of a CD/DVD installer disk. Once you have downloaded ...
Updating Flash Player12/14/2011
  Q: I've been accessing the L.A. Times crossword puzzle and now that they have "improved" it, they are ...
  A: There's no danger. Flash, however, is dependent on the host sites having done their job properly ...
oversized folders-desktop12/2/2011
  Q: Tony. I booted up my mac mini, OSX.4.11. Mac startup icon was Double the normal size, all folders on ...
  A: Apologies for the tardy response. I would follow this route: Click on the Apple menu icon (top ...
User Accounts12/1/2011
  Q: I have a brand-new out-of-the-box iMac. I am transitioning from Windows and am basically starting at ...
  A: This is one of those easy to explain in person questions but would take an hour to provide an answer ...
Hiding paragraph marks/blue arrows in Word11/29/2011
  Q: How do I hide or "turn off" paragraph marks and blue arrows showing up in Word documents suddenly in ...
  A: Show or hide nonprinting characters in Word (most of the following was copied from Word's built-in ...
hijacked browser11/6/2011
  Q: Mac OSX LION/MacBook Pro Safari 5.1.1 Sometimes our local ISP hijacks my searches/links to: ...
  A: This is not an issue I have encountered previously but one internet search revealed the following as ...
return address labels11/3/2011
  Q: I am all new to iMac.....is there a software program that I can download that I can make return ...
  A: Sincere apologies for my delay in responding. I haven't been available on AllExperts for over a year ...
Mac Drivers for Acer1/10/2011
  Q: i hope you can help, i have an Acer Travelmate 7730, and want to install Mac OS X Snow leopard as a ...
  A: I have yet to see a PC running the Mac OS, though I am aware that it can be done. The best I can ...
DVD Burning8/14/2010
  Q: sure what else to try! I Hope you can help me Tony! Im running OS 10.6.4 The Mac is a new Turbo ...
  A: I don't have an X-Box so cannot provide a 'proper' answer. The following link may help: ...
mac os ibook g4 12 inches laptop doenot turn on8/9/2010
  Q: Why is the laptop not turning on but it shows a black screen and then it shows a question mark sign ...
  A: It's late... after midnight for me ... so I am going to point you to a link which should provide the ...
MacBook Pro8/8/2010
  Q: How do I set the options so that I can close the lid without my laptop going into standby or sleep ...
  A: http://www.versiontracker.com/dyn/moreinfo/macosx/30315&vid=384124&mode= This may do the trick. I ...
iMac G37/5/2010
  Q: I own an original bondi -blue imac 233 mhz that I want to install OSX 10.3 on. It currently has ...
  A: Firstly the Bondi iMac is only capable of 'seeing' 120gb of hard disk space irrespective of the size ...
Time Machine7/4/2010
  Q: I have a 1 Tb external drive where I started backing up with Time Machine in November 18th -- about ...
  A: I use Time Machine but I'm not a big fan. I think it could be renamed "Backups for Dummies" as it ...
iPod touch7/1/2010
  Q: How/where do I get the capability to see various and assorted videos that are sent to me in my ...
  A: Files with a wmv suffix cannot be played on an iPod Touch. Apple, apparently, are working on ...
iPod touch6/30/2010
  Q: How/where do I get the capability to see various and assorted videos that are sent to me in my ...
  A: If the videos in question are Flash movies (usually accessed via web links) then you are out of ...
duos OS 10.1 work on powerPC G4 125 Ghz6/25/2010
  Q: on my mac PowerPC G4 125 Ghz. I run 10.4.11 most of the time.  I go on OS 9.2 to use my ViaVoice ...
  A: I though I'd already answered your question but the computer information you provided confirms that ...
duos OS 10.1 work on powerPC G4 125 Ghz6/24/2010
  Q: on my mac PowerPC G4 125 Ghz. I run 10.4.11 most of the time.  I go on OS 9.2 to use my ViaVoice ...
  A: Your computer would have come with 10.2 at the very least installed, if it is a 2003 1.25 GHZ dual ...
Network6/22/2010
  Q: My problem is that I am unable to access Network in Systm. Pref. I get a blank box & or "loading ...
  A: 1.) I have done research & have yet to find if this is possible. I am looking to do Data recovery ...
Network6/21/2010
  Q: My problem is that I am unable to access Network in Systm. Pref. I get a blank box & or "loading ...
  A: I don't have a specific fix for you. I would be inclined to try the following standard fixes and if ...
windows on mac6/20/2010
  Q: I would like to purchase as inexpensive a computer as possible running Windows. I am a Mac user ...
  A: I'm probably not the best person to ask for PC solutions but I will tell you what seems to have ...
safari using AOL to compose mail6/19/2010
  Q: can I set-up safari to : when I press a E-mail address on safari I could get AOL compose mail, ...
  A: I don't know what AOL Compose Mail is (web based e-mail or an actual mail clinet application), but I ...
safari doesn't keep history6/10/2010
  Q: Now, the safari doesn't keep history anymore. I have Tiger Mac OSX 10.4.11. Thanks for any ...
  A: You don't say which version of Safari you are using. I'm using version 4.0 (see attached image). ...
you tube and videos5/31/2010
  Q: When trying to view/play a video or you tube from an internet site ( something educational ), ...
  A: There are so many variables it is impossible to say exactly why some movies are fine and others are ...
Ipad connectivity5/24/2010
  Q: I don't really understand wi-fi and service providers. That said, I would like an ipad with internet ...
  A: The "free' services are mostly run by profit oriented businesses. They build the cost of wi-fi into ...
Network troubleshooting5/12/2010
  Q: i bought the MACBOOK PRO 13" about a half a year ago and since then i've been experiencing one ...
  A: Go to System Preferences under the Apple menu and then access your network preferences. In the left ...
Page Settings/Headers5/11/2010
  Q: I use Microsoft Word 2004. I have a MacBook Pro, OS Version 10.5.8. I'm having trouble creating ...
  A: Word is, unfortunately, not my favorite application. I find it cumbersome at best and avoid using it ...
Locked Internal Partitions Part 25/9/2010
  Q: Help unlocking Partitions Info 5/9/10 http://www.allexperts.com/user.cgi ...
  A: I have searched and searched for a solution to your issues and cannot find a common thread that I ...
Locked Internal Partitions5/8/2010
  Q: I have a Mac Pro computer, Processor 2x3.2 GHz Quad-Core Intel Xeon, Memory 10 GB 667 MHz DDR2 ...
  A: This is not an issue with which I am familiar, but it sounds as if you either altered the required ...
Wifi settings5/7/2010
  Q: I hope you can help! I have a MacBook Pro 2.4 GHz/4gb RAM running OSX 10.5.8, and Safari 4.0.5 - the ...
  A: I had a few problems connecting wirelessly from my MacBook Pro a while back, but in recent months it ...
delete Itunes from harddrive5/5/2010
  Q: I would like to delete from harddrive some music on itunes. It deletes from the list but of course ...
  A: Very glad I could help with your original question. Emptying the trash never actually deletes ...
delete Itunes from harddrive5/4/2010
  Q: I would like to delete from harddrive some music on itunes. It deletes from the list but of course ...
  A: When I feel the need to delete songs from iTunes I click on the Music menu item at the top of the ...
Entourage4/28/2010
  Q: OS 9.3. Is there a way I can rename my Entourage emails before I put them in a folder? Thanks, ...
  A: I have never used Entourage, nor been in a work environment where it is used. I'm not sure, ...
emails4/27/2010
  Q: I am using my daughter's imac G5 pc, my question number 1 is I can't compose any emails because they ...
  A: I would create a new account on the computer for your use alone. You don't say which operating ...
Resize4/16/2010
  Q: When I resize my windows - why won't they stay? If I close window then reopen it will go back to ...
  A: I would need to know which OS you are using. OS X or OS 9 or? Windows behave slightly differently in ...
Copying DVD - Failure to Mount blank4/11/2010
  Q: I'm using OS 10.4.11 on an old 867 MHZ Power PC G4. I've successfully copied DVDs in the past, but ...
  A: I'm not sure why you could not post a follow-up question. Please e-mail me at the following ...
Unlocking Photographs4/8/2010
  Q: I am a photographer who, for the first few years of shooting, backed up all my photographs onto ...
  A: Easy answer. Just discovered. Very clever utility at the following link. ...
Mac OS on Intel computers4/7/2010
  Q: I have noticed that people are selling the Dell Mini10v with the Atom Intel N270 or 280 processor ...
  A: I've no time to answer your question. And, anyway, if you cannot find details on the internet I am ...
Transferring Files4/6/2010
  Q: How can you transfer files from one Mac computer to another? The files that need to be transferred ...
  A: Firewire is not a connection method that ZIP drives used. They were either SCSI (Small computer ...
mystery folder4/5/2010
  Q: I submit a snapshot of the Finder window. Right hand column displays folders, 3rd folder down is ...
  A: the downloads folder is there by default but it is not an absolutely necessary folder... Well, I say ...
function keys3/26/2010
  Q: Is there a way for me to use a function key or shift or control to use that will type a word that I ...
  A: You don't say what OS you are using but the following may suit your needs irrespective of the ...
Printing problem3/23/2010
  Q: I am in a school with a Mac network. The offending machine is an eMac, 800 GHz running OS 10.4.11. ...
  A: I'm glad I solved your print problem, but I am curious to know which of my answers did the trick... ...
download google earth3/20/2010
  Q: Mac 10.5.8 PowerBook G4. Safari 4.0.5 At one point I had GE. Problems developed so I tried to erase ...
  A: Okay Chris... So... you probably have a PowerBook (12 or 15" screen). Processor speed is fine, RAM ...
download google earth3/19/2010
  Q: Mac 10.5.8 PowerBook G4. Safari 4.0.5 At one point I had GE. Problems developed so I tried to erase ...
  A: Hmm... How long ago did you upgrade to 10.5.8? About the time your troubles began or shortly ...
Tried to reset admin, now I cannot boot up3/16/2010
  Q: I did the process to reset the admin, as seen on various posts (apple-s; "mount -uaw" "cd /var/db"; ...
  A: I am probably the worst person to whom you should direct this question. I'm never without a system ...
Operating System Upgrade3/5/2010
  Q: Would appreciate some feedback on upgrading my Mac OS X 10.1.5 to Mac OS X 10.3 (Panther), is this ...
  A: Just about any G3 Macintosh can be upgraded to Panther, and beyond... though I think G3s should stop ...
IMAC OS 9 battery3/3/2010
  Q: My 1999 IMAC OS 9 suddenly won't turn on. Could it need a battery and if so, where does it go on ...
  A: Yes the battery could be the problem. Two Mac Models were released in 99 - One with a tray loading ...
Transferring Files2/28/2010
  Q: How can you transfer files from one Mac computer to another? The files that need to be transferred ...
  A: I am going to assume that both Macs have a Firewire port. If this is the case, please follow the ...
Mac G42/25/2010
  Q: I have three G4s. All three are model #M5183. Two have dual core processors. One is 400 MHZ. One ...
  A: I think this is one of those situations when one "has-to-be-there" to assess fully what can be done ...
iPod export to iTunes2/5/2010
  Q: Tony! I have an iPod Touch running v. 3.1.2. My Mac is a Silver Door G4 running OSX 10.4.11. iTunes ...
  A: I neglected to add the promised screen grab of Senuti's window. I don't seem to be able to do this ...
iTunes2/4/2010
  Q: I have a Mac G4 OS 10.4.11 I'm using iTunes 9.0.3 I listen to radio on it always worked fine until ...
  A: Okay... I searched for the URL, found the His Channel site, copied the link from there (it was ...
Orphans2/1/2010
  Q: I am pretty new to the iMac, and am not too computer literate anyway. I downloaded a couple of demo ...
  A: I've never heard of Evernote before but from the website it seems to be a synchronization utility. ...
Installing tiger problem1/31/2010
  Q: i am trying to install tiger 10.4 on a powermac gigabyte g4 dual 500 running 9.2.2 with firmware ...
  A: Re: "CD installer is fine - I burnt it from a torrent download. So not original cd - too expensive ...
Entourage Scheduled Delivery of emails1/28/2010
  Q: I have been using Microsoft outlook for a long time and have become accustomed to delaying the ...
  A: I searched the internet. I even downloaded a trial copy of Office 2008 just to install Entourage. I ...
Installing tiger problem1/27/2010
  Q: i am trying to install tiger 10.4 on a powermac gigabyte g4 dual 500 running 9.2.2 with firmware ...
  A: I think your questions is one of those "you have to be there" items, otherwise the questions from me ...
Recurrent .log file reappearing after deletetion1/26/2010
  Q: Mac OS Version: 10.5.8 Mac model: Macbook Pro 4.1 Attached devices: none Hi, I have this odd little ...
  A: A few things to try. Firstly, attempt to change the .log suffix to .pdf and see if it opens then. ...
iBook G4 upgrade to Tiger1/25/2010
  Q: I bought a used iBook G4 running Panther that worked perfectly. I started to upgrade it to Tiger ...
  A: I'm pleased that zapping PRam worked. It's one of the oldest Mac OS remedies, and probably the most ...
iBook G4 upgrade to Tiger1/24/2010
  Q: I bought a used iBook G4 running Panther that worked perfectly. I started to upgrade it to Tiger ...
  A: this is an easy one. You cannot use a model specific installer disk to upgrade/format another ...
Mac PowerBook 1400C1/19/2010
  Q: I recently received an old Powerbook 1400 C from my girlfriend. It is an old school computer and the ...
  A: If you cannot access the Apple menu at the top left of the computer, or get past the edu software, ...
MacOS X 10.0 and Dave1/17/2010
  Q: Installed MacOS X on my iMac G3, and now it sees my router, but can't seem to surf anywhere. I ...
  A: I had found Thursby following your previous note. And I may well have a use for it next year when we ...
MacOS X 10.01/13/2010
  Q: Installed MacOS X on my iMac G3, and now it sees my router, but can't seem to surf anywhere. I ...
  A: I need to ask a few questions before I can answer yours fully. Go to the Apple menu on your G3 (top ...
Mac Mini G4 sound and internet problems1/12/2010
  Q: I have a Mac Mini (1.42 G4) using 10.4.11 (so it is several years old). The sound coming out of the ...
  A: What you have done so far is the correct procedure (booting from an installer CD and using Disk ...
Mac Mini G4 sound and internet problems1/11/2010
  Q: I have a Mac Mini (1.42 G4) using 10.4.11 (so it is several years old). The sound coming out of the ...
  A: I can't think of any fault that would reduce sound volume on your Mini. Forgive me for asking some ...
How to find migrated files1/10/2010
  Q: I have just got a new mac book pro OS X and migrated across my files and folders from my old mac ...
  A: I have never migrated from an OS 9 computer to an OS X one so I am not sure if what you experienced ...
installing Tiger on an old iMac1/7/2010
  Q: Tony, I recently purchased on eBay a used, full install Tiger 10.4 for my dinosaur iMac that I ...
  A: Sorry Denise, but I had no luck finding a CD installer set for Tiger. We never had a need for such ...
Password Reset1/4/2010
  Q: I have a MacBook Pro (Mac OS X)version 10.5.2, which was bought by my cousine from Australia and he ...
  A: I have never tried the following 'single user' method of resetting the admin password so cannot ...
Word for Mac1/2/2010
  Q: Trying to remove little blue arrows that appear in my docs every time I tab or use bullet points. ...
  A: You have "invisibles', or non-printing characters as Microsoft calls them, turned on. You have ...
Sharing & Permissions1/5/2009
  Q: I'm trying to unlock my external hard drive (FreeAgent) on my Mac (OS X 10.5) I've seen similar ...
  A: I don't have a PC formatted drive to test but that should not make a difference. The padlock ...
search issues1/2/2009
  Q: I recently upgraded to 10.5.6. I work off of a server here at work that consists of individual ...
  A: Apologies or my delay in responding. I have just moved, have no internet and I have just returned to ...
Missing Preview in system11/12/2008
  Q: Mac Mini G4 Panther 10.3.9 I seem to be missing the preview application. Can I reinstall it or can ...
  A: Preview is not available to download. Pacifist is the only way to deal with this unless you know ...
Maxtor Central Axis external drive not showing up under devices9/19/2008
  Q: I recently installed a Maxtor hard drive (as listed in subject) and at first had issues with my ...
  A: I think you need to reformat the drive into a Macformatted drive. It sounds as if it is in DOS ...
unlocking an external hard drive9/18/2008
  Q: I have a 300GB Seagate external hard drive attatached to my iMac running OS 10.5.5 I partitioned ...
  A: Apologies but I have been tied up with some major projects at work. I will have to sign myself out ...
unlocking an external hard drive9/17/2008
  Q: I have a 300GB Seagate external hard drive attatached to my iMac running OS 10.5.5 I partitioned ...
  A: When you say the the icon to unlock it 'grayed out', do you mean the icon that appears on the ...
Disk spins, won't boot, chime or beep9/13/2008
  Q: I am temporarily living in South America where I have no access to Apple repair, and all the more ...
  A: Good luck with the 'repairs'. Let me know how you get on. I am hoping that the computer will mount ...
Disk spins, won't boot, chime or beep9/11/2008
  Q: I am temporarily living in South America where I have no access to Apple repair, and all the more ...
  A: I am a master of verbose myself but I don't think I need to do so here. You have tried almost ...
dead ibook9/9/2008
  Q: my ibook G4 recently died. It just clicked off and when I try to turn it back on, it clicks and ...
  A: Are you sure your iBook is dead? These machines can suffer from PMU (Power Management Unit) issues ...
switching to mac9/6/2008
  Q: Im running Lunux on my computer now. it has a AMD Athlon XP processor with 512mb of ram. Is there a ...
  A: I am at a loss to understand why Devin felt the need to grade me on the answer to a question I ...
OS 10.5 permissions8/31/2008
  Q: Hey there, I am not able to open .sit files that are downloaded to my desktop and my documents ...
  A: I think you probably (obviously) have a permissions problem. It could be the version of Stuffit ...
SCSI to USB8/30/2008
  Q: I have an HP 4MV BW printer and an HP ScanJet 4c/T scanner both using SCSI ports that I would like ...
  A: The last time I used a SCSI device was in 1999 so I am completely out of the loop where connectivity ...
ms excel8/29/2008
  Q: i use pc and planning to switch over to mac. the ony problem is i use excel most of the times are ...
  A: I'm a Mac user so do not know Office for Windows at all... Well, I could probably find my way around ...
collapsing shrinking windows8/24/2008
  Q: I have an iMac 10.5.4 using Panther O.S. with attached HP all-in-one printer How can I stop the ...
  A: I don't know for certain. I think you may need to check your mouse settings. Apple Menu > System ...
I need help with my burn folder recovery...8/19/2008
  Q: I have a Mac OS X version 10.4.11. I recently had to reinstall the system using the disks provided ...
  A: Sorry Megan, but the amount of data on the CD is about what an alias would take up. I have just ...
I need help with my burn folder recovery...8/18/2008
  Q: I have a Mac OS X version 10.4.11. I recently had to reinstall the system using the disks provided ...
  A: The first question is where exactly is the folder you are trying to open located? Is it on the ...
photo storage/slow mac8/13/2008
  Q: I got a new imac in july and loving it. I dumped 1000+ photos from the old PC last week and am ...
  A: I will answer your questions in order. They will be preceded with a bullet point (•) to make them ...
photo storage/slow mac8/12/2008
  Q: I got a new imac in july and loving it. I dumped 1000+ photos from the old PC last week and am ...
  A: I am rather busy today (I have a full time job), so my volunteer activities with All Experts needs ...
Mac Mail Program8/11/2008
  Q: I have been a Mac user for many years. However, I have used Entourage throughout that time. I just ...
  A: It helps to advise regarding the version of the Mac OS you are using (Apple menu > About This Mac). ...
DO IT - Mac OS X 10.48/9/2008
  Q: On Wednesday 12th June I did a quicktime update around 3:30 pm and it needed the computer to be ...
  A: I have never used Automator though I use batch processing in Photoshop frequently. From what I have ...
Outlook Express error 43618/8/2008
  Q: I have a PowerMac G3 runniing OS 9. Outlook Express will no longer launch. I keep getting a window ...
  A: I have never used Outlook so I would be at a loss where to begin. Here are a few links which, ...
formatting borders around text in Microsoft Word for Mac 20048/4/2008
  Q: How do you adjust the distance between two different text borders? I am editing a menu. The lunch ...
  A: I don't know Word well enough to provide an answer. I did a web search for: "MS Word, Borders and ...
my mac won't startup8/3/2008
  Q: My mac was having a strange problem where all the menus were blank, with only one option to click ...
  A: I think you may have to invest some time in reinstalling the operating system. It may be that you ...
Opening New Documents7/29/2008
  Q: I have Office 2004 and when I try to open a new Word document it always opens with my father's ...
  A: .. Ahh.. The good old Normal Template problem. I trash dozens of these a day when school is in ...
Opening New Documents7/28/2008
  Q: I have Office 2004 and when I try to open a new Word document it always opens with my father's ...
  A: I will need more details as to what you see when you launch MS Word. I have tried to replicate what ...
HOW MUCH IS LEFT - Mac OS X 10.47/27/2008
  Q: I was wondering would you please tell me: why can't I check my printer ink levels? P.S I have a ...
  A: The 760 is an old printer. Well may be not in real years but it is in technology years. It is not ...
A How To Question7/24/2008
  Q: I'm on a Mac G5 w/OSx at work and I'd like to know how I find out how much memory each of my ...
  A: The simple answer to your question is: Activity Monitor. This utility can be found in the following ...
Deleting Appleworks files7/22/2008
  Q: I have created Appleworks documents (.cwk files) and would like to know how to delete these files. ...
  A: It sounds as if you have some permissions issues and you need to peform some maintenance. Either ...
Databases7/21/2008
  Q: I love my Appleworks 6 database but with Appleworks no longer being supported I am concerned that I ...
  A: As promised, here is a link to the AppleWorks Conversion processes I created for my school district. ...
Imac refuses to get online7/19/2008
  Q: I have an intel Imac w/ 10.4.11 and use a motorola cable modem to have access to comcast cable. My ...
  A: Re: Are you suggesting I leave the computer on line all night and morning to see if the correction ...
Imac refuses to get online7/17/2008
  Q: I have an intel Imac w/ 10.4.11 and use a motorola cable modem to have access to comcast cable. My ...
  A: This is a question which is difficult to answer from afar. I'm going to hit you with a large amount ...
Ftp from MAC7/16/2008
  Q: My company has set up an Ftp site where out clients can upload artwork to. Im finding that clients ...
  A: I think the following forum dialogue will, most likely, answer ...
mac 10.2.87/15/2008
  Q: Is there a way to download 10.4 for free for my powerbook G.4 thats been running on 10.2.8? Do you ...
  A: There are no legal and free downloads of OS X 10.4. eBay would be your best option for obtaining a ...
Ilife 4 installation3/19/2008
  Q: I am trying to install iLife 4.0 on my computer, an imac running OS 10,3,9, with a 1 GHz PowerPC G4 ...
  A: I'm sorry it took so long for me to provide an answer, when I know better than to pore over a ...
vectors3/18/2008
  Q: emac 10.4.10 PE4 w/hidden tools. Is there any software on the market that will allow you to save a ...
  A: Once you rasterize a file the vector information is lost. You are taking the vector data and turning ...
follow-up questions3/14/2008
  Q: When I try to initialize a CD-R (Staples or Office Depot, 700MB) I get this message: "initialization ...
  A: Yes, a small amount could have tipped the balance, as you say, and the amount of data being ...
"initialization failed"3/13/2008
  Q: When I try to initialize a CD-R (Staples or Office Depot, 700MB) I get this message: "initialization ...
  A: Your hard drive is almost full. When you burn a CD whatever you are trying to burn is duplicated ...
OSX 10.4.113/12/2008
  Q: I have a black box (ruled) that just started appearing around the icons/folders on my desktop when ...
  A: I see dozens of times each day (usually self-inflicted by students at my school). Go to the Apple ...
sending attachments3/11/2008
  Q: When I send Word attachments to people, they often can't open them - but not always - and are told ...
  A: Depending on the receiving computer, or the receiving computer's mail server (some will be PCs I ...
LOCK-UP 2 - OS X 10.43/9/2008
  Q: On Wednesday the 20th June 2007 I stumbled on how to lock your folders by going into get info and ...
  A: I'm not sure I fully understand your question but here goes: When authentication is required an ...
Ilife 4 installation3/8/2008
  Q: I am trying to install iLife 4.0 on my computer, an imac running OS 10,3,9, with a 1 GHz PowerPC G4 ...
  A: I've let most of this message intact so you can see that I put a fair amount of thought/work into ...
Password problems3/7/2008
  Q: I have a mac os X tiger (10.4 I beleive) here is my problem: Steve, I changed my password in my ...
  A: You ere already doing everything that is necessary to reset a password, unless you have set a master ...
LOCK-UP - OS X 10.43/6/2008
  Q: On Wednesday the 20th June 2007 I stumbled on how to lock your folders by going into get info and ...
  A: The Authenticate/OK buttons will result in the arrival of an "Admin" approval window. Enter your ...
Ilife 4 installation3/5/2008
  Q: I am trying to install iLife 4.0 on my computer, an imac running OS 10,3,9, with a 1 GHz PowerPC ...
  A: I had the same problem but with version 6 of iLife. I'm not sure I resolved it. I think you will ...
data transfer from mp3 to computer2/29/2008
  Q: My mp3 player does not get connected to the computer as its USB port is broken and i have asked so ...
  A: I don't know of any other device than a computer for 'reading' MP3 players other than a USB ...
transfering from mac to pc2/28/2008
  Q: I have a Mac laptop with OSX and a Windows XP laptop. I want to transfer everything from my mac to ...
  A: Sorry Nevil, but I have no experience of moving from PC to Mac. Apple, however, provides much help ...
installing O X on a G4 tower vintage 20002/26/2008
  Q: Can I use the install disks from a Mac Book Pro, OX 10.4 to install OS X 10.4 onto my older G4 ...
  A: A retail version of OS X (one that you buy rather than one with comes WITH a computer) is not ...
installing O X on a G4 tower vintage 20002/25/2008
  Q: Can I use the install disks from a Mac Book Pro, OX 10.4 to install OS X 10.4 onto my older G4 ...
  A: The simple answer is "no". Disks that accompany a computer are specific to that model. The G4 ...
Full hard drive backup2/24/2008
  Q: OSX 10.3.9 iBOOK G-4 Elements (WD) 160 GB Portable Hard drive. So far, I've tried dragging ...
  A: You cannot backup a hard drive just by dragging the drive icon to another drive. There are invisible ...
USB Drive Won't Re-Expand When Items Are Deleted2/22/2008
  Q: I've been using a few different USB drives with my MacBook and I have just come across a problem ...
  A: Apologies if this seems an obvious suggestion but are you emptying the trash? If you do not empty ...
Disk Utility on Epson 785epx2/18/2008
  Q: I have a imac g4 running os x.4.11. I can not seem to run the disk utility for my Epson 785 epx ...
  A: Printers are a difficult item to support from afar because the 'rules' seem to change even when you ...
Transferring Outlook2/15/2008
  Q: I have been using an iMac I had purchased from 2000 with an OS 9 for up to this year. Many friends ...
  A: Outlook. Yes.. it will not function in Leopard. Your choice is to upgrade to Office 2008 which ...
NEED UPDATING2/14/2008
  Q: I know that when you do a software update, you need to be connected to the internet for it to ...
  A: No you don't need to be connected to run a Mac update. I downloaded a Mac OS update yesterday and ...
Bad Partitions2/10/2008
  Q: about vanishing partitions. Re: SWingle User fsck: it ran checks on the startup disk Star ...
  A: Try starting the machine with the option key held down. This should bring up a screen with images ...
partitions disappeared2/9/2008
  Q: Tower, on OS 10.4.11. Tried to save a newspaper article (NYTimes,art review),but the computer ...
  A: You have a few options, but you will, at some point in the process have to reformat the drive ...
My G-4 Powerbook sound is not working well2/8/2008
  Q: Is there a way to tweak the sound levels and balance on my laptop? I play my Itunes and sound only ...
  A: I'll assume you have OS X on your computer. Go to the Apple Menu. Click and scroll down to System ...
Epson 2100 Firewire question2/2/2008
  Q: power Mac G4 duel prossesor O S X I work on 9.2 and recently on start up it has been freezing and ...
  A: Sorry but I missed your additional question regarding the Epson 2100. I haven't used any printer ...
Airport Extreme1/1/2008
  Q: .. Happy new Year... Sorry to spoil your leisure period. I have a G5 DP2.5 Running on 10.5.1 with ...
  A: Many thanks for the high rating, though I am not sure I deserved such. Is the Airport Extreme under ...
running windows apps on Mac9/11/2007
  Q: Tony: I have a 2 GHZ intel Core 2 duo iMac, OS, 10.4.10. Microsoft Office 2000 I received a disc ...
  A: If you require instant access, I would go with Parallels simply because it will allow you to switch ...
printer sharing9/6/2007
  Q: Windows XP Home Edition 2002, Service Pack2) via a wireless connection to my desktop iMac (Power PC ...
  A: I have not had experience of what you ask but I would think that it is possible. You are using your ...
syquest syjet 1.5 to macbook9/3/2007
  Q: I have some information that I need to get off my syquest drive. It is a scsi device that went with ...
  A: I do not know... I cannot find a supplier for SCSI to USB or FireWire adaptors so I have to guess ...
iBokkG49/2/2007
  Q: I was needing to know if the iBookk G4 has a built in Airport wireless connection? Also, I lost my ...
  A: Built-in Wireless? I don't think so. You can find out by going to the Apple menu (top left of ...
receiving video signal on Mac, retransmitting6/21/2007
  Q: I'd like to find a way to receive video signals from my daughter's baby monitor on my Mac and make ...
  A: First you need a camera, obviously. Then you need a means of transmission (Video iChat or SKYPE). I ...
Airport WEP encryption6/20/2007
  Q: I am traveling with my Mac Powerbook G4, running OSX (10.4), and no external hardware is connected ...
  A: I have had little experience of wireless outside of my own home connection. I have, however, never ...
cannot send email from a POP'd webmail account5/17/2007
  Q: I recently moved from NYC to CT and am now having problem sending mail from my Mac. I have an ...
  A: I am an Entourage ignoramus. I use Mail as a client... but then I subscribe to Mac Mail. Your ...
Opening Gmail attachments in OS X4/22/2007
  Q: Eastwood: Here's Eduardo, from Brazil. Let me tell you a bit about myself that may save you a few ...
  A: I don't know what else to tell you. I'm not sure why this item should be of such concern, but ...
Opening Gmail attachments in OS X4/21/2007
  Q: Eastwood: Here's Eduardo, from Brazil. Let me tell you a bit about myself that may save you a few ...
  A: Yes, as far as OS X is concerned this is, as you say, probably "a loser". In fact I think this has ...
HELP!4/19/2007
  Q: Eastwood. My Name is Casey and I am in Salvador, Brasil studying abroad. I am currently working on ...
  A: You do not say what type of computer you are using but I will guess that it is a laptop of some ...
Trouble with Microsoft Entourage Receiving Mail4/18/2007
  Q: I use Microsoft Entourage as my major e-mail program. I use it to archive important e-mail and all ...
  A: I just checked the AllExperts site and found that my message to you was truncated. Not all the links ...
DVD alarm4/17/2007
  Q: I'm using the latest version of OSX. Is there an alarm I can install that works with the DVD ...
  A: This is not an easy question to answer: ...
Desktop in trash !!!!4/12/2007
  Q: I have done a rather stupid thing. While trying to "clean up" my emac I found a file called Desktop ...
  A: The news is not good, but it may not be completely bad either. Whatever happens you will have to ...
Flash drive conflict4/11/2007
  Q: I was synching a file from a G3 400 to a flash drive. A rather large file.Using "file ...
  A: The only time I have come across anything similar to what you describe, probably goes back to OS 7 ...
One more thing to try4/8/2007
  Q: Last night, my macbook just prompted me with a message saying that there are updates available for ...
  A: http://docs.info.apple.com/article.html?artnum=303319 You may need to do a PMU reset, but try the ...
want to wipe harddrive of imac-no startup disks4/7/2007
  Q: When i try to boot up (to OSX) it just hangs on the gray screen with the twirly round thing. When I ...
  A: If you wish to start over then you will have to buy a retail copy of OS X. Aim for no higher than OS ...
I ran Disk Warrior on my ibookG4 now firefox will not work4/4/2007
  Q: A few days ago I ran Disk Warrior on my ibook G4 and after that my firefox would not work. My ...
  A: I doubt that Disk Warrior did any damage, though somewhere in the process Airport may have been ...
Windows on Mac3/15/2007
  Q: I have a Macintosh OS X version 10.2.8 with a PowerPC G3 processor. I do not have any CD for it or ...
  A: There is probably a way to get Windows running on your Mac (Virtual PC for example), but by the time ...
cannot open the control panel 'memory'3/6/2007
  Q: Unfortunately neither of the two advised procedures did rebuild my Memory preferences. I have ...
  A: Apart from reinstalling the operating system or running a diagnostics/repair using TechTool Pro or ...
cannot open the control panel 'memory'3/5/2007
  Q: I have a Mac Classic II, OS Version 7.1, RAM 4MB, with device Image Writer II. The Buenos Aires ...
  A: Firstly the error meaning: -39 eofErr End of file; no additional data in the format This means that ...
os x surgery3/4/2007
  Q: Tony, I have a powerbook g4 gigabit ethernet and have spent months trying to get it up and running ...
  A: How much RAM is installed? What version of OS X are you running? This information can be found under ...
New Entrouge account name3/3/2007
  Q: How do I set up so I can change the ‘From’ on a sent message? When I go Tools -> Accounts it shows ...
  A: I have to admit that I am a dunce where Entourage is concerned. The following link may help you ...
iMovie2/28/2007
  Q: I've converted [using a canopus ADVC110] a VHS to a Quicktime .mov file as well as a compressed QT ...
  A: Without some indication of the OS version in use or versions of Imovie and iDVD in use it will be a ...
folder sizes default ?2/27/2007
  Q: When I booted up my mac mini, today, some default size setting has changed; The words in the ...
  A: Here's the route to take: Apple Menu > System Preferences > Displays > Then see what screen ...
file sharing2/26/2007
  Q: I am trying to copy files between my old G3 iMac, OS 8.5 with appleshare Ver. 3.8.3 and my newer G4 ...
  A: I will not be able to answer your question until late today, so if you need a quick answer I would ...
Unable to open a document in Yahoo mail2/25/2007
  Q: I am using OS 10.3.4 on a Powerbook. Browser is Safari 1.2.2. I have a Yahoo account and am having ...
  A: Anything with a .doc suffix is a Microsoft Word file, or has been saved in this format I would be ...
cannot connect to internet2/23/2007
  Q: I have checked my ethernet settings the box is checked. TCP/IP is set to Using DHCP, PPoE is not ...
  A: As I said before, the best way I can help you is for you to e-mail me at: steinlager@mac.com I won't ...
cannot connect to internet2/19/2007
  Q: I can not connect my MAC G4 laptop to the internet. I keep getting an error "the specifiec server ...
  A: I would be inclined to use Internet Connect to guide you through the process. You can find this in ...
2 monitors possible?2/17/2007
  Q: 3.9). It has dual monitor capability. There's a slot next to where the existing monitor plugs in ...
  A: I would need to know the exact model of G4 that you have, though all should support dual displays. ...
OS X Erase Free Space2/16/2007
  Q: My question is in connection with erasing free space from the Disk Utility Screen. I usually just ...
  A: personalHi Nick Disk Utility zeros out the free disk space by simply making a giant file that is ...
Word & mail bcc ?2/15/2007
  Q: Tony - I have 2 questions: 1. When I paste text into a new blank page in Word (v.X) the text ...
  A: The first question is easy: Apple-Option-B to bring up the bcc field or go to the view menu in Mail ...
External FW Drive Not Mounting2/13/2007
  Q: I have an old Fat32 formatted external firewire drive by VST Technologies. It seems the drive will ...
  A: The first thing I would do is try another firewire cable. My son had a similar problem recently, and ...
DVD burner for OS92/10/2007
  Q: I have the G4 450 with the DVD RAM drive in it. I don't think I can burn a standard DVD in that ...
  A: I'm not sure that you can buy 'any' DVD component for your G4. I have never installed an internal ...
connecting via ethernet2/8/2007
  Q: i just bought an apple ibook g3 and it wont let me connect using my ethernet cable. it keeps ...
  A: I can't answer your question without more detail. What operating sytem are you using? OS 9 or OS X. ...
Backing up my iBook2/5/2007
  Q: What is the best, and simplest & easy to understand, way to do this?
  A: There are many ways to back up. It all depends on what equipment you have already and how much you ...
password problems9/26/2006
  Q: Model: OS X 10. I stupidly changed my loggin password and now I've lost all documents, music in ...
  A: I don't see how changing a password can make your files invisible. Here is the routing for changing ...
emptying trash9/24/2006
  Q: Eastwood--Everytime I try to empty the trash, I get this warning: "the operation cannot be ...
  A: Hold down the option key when you invoke the 'empty trash' command from the Finder menu, or select ...
Macintosh Classic version 69/23/2006
  Q: I recently got a Macintosh Classic and do not know how to start it.
  A: The shortest quesion I have ever received but not the easiest.. I searched for a user manual ...
OS 10 Address Book9/22/2006
  Q: A failure required that I install a new hard drive. Fortunately, I had backed up nearly everything. ...
  A: Depending on how you set up accounts on your old set up the address book it will be in your user ...
I can't find my backup hd9/13/2006
  Q: I have a problem I can't seem to solve. I have a MacIntosh computer, G3. I have an external ...
  A: Have you tried restarting your computer to see if the HD is just not mounting? A restart will ...
2 Part - CD's stuck in drive + Start up disk full message9/12/2006
  Q: This is an old computer that I got used for my mom 3-4 years ago. imac; Mac OS X Version 10.3.9; ...
  A: There is a hole for ejecting CDs on a front-loading iMac. It's about half an inch in from the right ...
installing canon bjc-2110 printer driver in classic9/3/2006
  Q: I am trying to connect a Canon BJC-2110 printer to an Apple Mac Mini running system 10.4.3 (Tiger). ...
  A: I'm not set up to test the suggestion described at the following link: ...
SCSI to USB adapter for iMac or MacBook Pro8/7/2006
  Q: I have recently upgraded to a new MacBook pro from a G4. I have a really old but excellent HP ...
  A: I think you are probably out of luck as far as your MacBook is concerned...Well, not without taking ...
imac upgrade crash8/5/2006
  Q: iMac originaly 233mhz 3years ago upgraded to a 460mhz g5 prossesor upped ram to 160 mg OSx 10.3 ...
  A: Please don't buy a Dell. Unless you like continual virus issues. I think you need to tell me more ...
Airport Extreme8/4/2006
  Q: I have a question about wireless networking on my G3 iBook (10.3.9). My basic airport card works ...
  A: Sorry Sam, but the extreme card will not fit in a G3 iBook. In any event it will be the strength of ...
320 Gb HDD will format & accept OS, just won't boot8/2/2006
  Q: I have a 2002 QS 1Ghz DP that is running OS 10.4.7. I have 2 seagate 80Gb drives I want to swap out ...
  A: Have you changed the pin settings on the 320gb to master? It won't boot even if the OS installed if ...
iMac running 9.2.2 -happy face, does not boot8/1/2006
  Q: I have an 81 year old friend I am trying to keep running. She has an orange iMac. For months she ...
  A: This is almost definitely a battery issue. When that battery dies all kinds of things will go wrong. ...
Sharing vCard File7/31/2006
  Q: I'd like to share an Address Book vCard file with a Windows friend. I tried just sending it as an ...
  A: Create a folder on the Desktop or location of choice. Open Address Book. Click on a single ...
Loss of e-mail internet info after install of Adobe CS7/30/2006
  Q: I just installed the education version of Adobe Creative Suite 2. Shortly after I shut my computer, ...
  A: I have not heard of this happening before. Zapping the PRam should not affect/revive these ...
Aging subject in photo7/29/2006
  Q: Mac OS 9.1 Adobe PhotoShop 4.0 I was told that I can age a subject in a scanned photo using Adobe ...
  A: I am sure there are no commercially available products to do this 'automatically'. Even the sci-fi ...
downloading stuffitt expander for windows media for OS7/27/2006
  Q: I am at my work computer so I don't have any of the above info but maybe you can still give me some ...
  A: I was checking my answer to you question and see that I either didn't inlcude the web link for a ...
mac system 6 question7/24/2006
  Q: Until that time I used a MAC 2. Before decommisioning my old MAC, I saved my work on MAC-formatted ...
  A: The chance of opening any Mac-formatted floppy on a PC is slim. The probablility now is even less ...
downloads7/22/2006
  Q: I use Safari as my browser and when I download something from the internet pop down memu captures ...
  A: Safari allows you to direct downloads to where YOU want them to go. 1 Go to the Safari menu. 2 ...
possessed Mac?7/17/2006
  Q: I think my Mac G4 (OSX 10.4.7) is possessed. It did something odd this weekend. I was on it until ...
  A: I will hit you with the maintenance stuff first... Permissions is an area where things become ...
PhotoshopCS7/16/2006
  Q: G5 Dual 2ghz OS10.4.3 Hello, I have been using PhotoshopCS for a while. Suddenly the Layer Styles ...
  A: I am having a little difficulty visualising what is missing but the following may bring everything ...
No hard drive?7/10/2006
  Q: My daughter has a Power Mac G3 blue tower. She just bought it used. It has no software installed. ...
  A: The most likely reason for this would be to do with the jumper settings on the hard drives. There ...
Outlook Express7/8/2006
  Q: 2 OS and when I launch my Outlook Express (OE5 for Mac) it says "Your OE Schedules file appears to ...
  A: To resolve this behavior, remove the Schedules file, and then restart Outlook Express. To do this: ...
mpeg-vx7/2/2006
  Q: i have a sony too that films movies in mpegmovie-vx or mpeg-vx format which is the same that you ...
  A: I had just finished a long-ish message to you and then quit my browser... and lost the message. I ...
Mac/Entourage Recovery6/30/2006
  Q: I have 5 I-Books in my company that were re-imaged through NetBoot. Turns out the data had not been ...
  A: Although Data Rescue seems to do a good job finding directories I have little luck recovering files ...
Creating HTML email messages6/29/2006
  Q: My client has asked me to create for them an HTML template they can use to email quotes and letters ...
  A: Sorry John, but I can't help with this. There may be some help here: ...
Importing Outlook Express back-up from OS9 to OSX6/26/2006
  Q: I want to import an OS9.2.2 Outlook Express (V5.0.6) back-up (messages & contacts), which sits on an ...
  A: I don't use Outlook (and never have) so am not sure how it handles files. I think you have to export ...
Pop up blocker6/23/2006
  Q: I just bought my first Mac computer and I was wondering if you could recomend a good free pop up ...
  A: Pop up blockers come as a standard option with most of the Mac compatible browsers except the now ...
Importing MPEG's from Digital Camera12/31/2005
  Q: Tony, Thank you for your time and energy: I have a Sony DSC P-10 digital camera which I'm using ...
  A: http://www.macworld.com/forums/ubbthreads/showflat.php?Cat=&Board=UBB13&Number=135102&page=0&view=co ...
classic environment6/20/2005
  Q: Whenever I try to open Quark or Photoshop on my Mac OS 9, I get a window that says "Classic ...
  A: I'll assume you are running Classic within an OS environment. What versions of Quark (4?) and ...
Can't Get On Web or E-mail6/18/2005
  Q: (Forgive me if these questions were sent to you earlier...My brother who uses Windows didn't quite ...
  A: Hmmm... There could be many reasons for your problem but I would never recommend an OS re-install ...
Hi, I was just wondering what...6/17/2005
  Q: I was just wondering what the phrase BIOS battery does not hold a charge means. Does that refer to ...
  A: I don't fully understand your question. I've come across this phrase where Dell notebooks are ...
Which folders are safe to delete?6/15/2005
  Q: OS X Tiger 10.4 Hi, I have a G3 laptop. The hard drive space is very limited, well thats my ...
  A: Which folders are safe to delete? Developer Yes. Not an essential part of OS X unless you are a ...
.bin files6/13/2005
  Q: I have an aplication that is seporated out into about 100 bin files that don't have any .cue files, ...
  A: Well MIchael,,, as far as I know .bin files are individual elements, usually segments of a movie. I ...
Problem burning cds6/7/2005
  Q: I am a professional graphic designer operating a G4 (less than 2 years old) on 9.2 system. Lately ...
  A: Questions first and then a possible answer... Is the G4 a tower or a powerbook? If a tower, I will ...
Error Message - 343/7/2005
  Q: I have a 450 MHz G4 Cube, with 576 MG installed memory. When I try to load a blank CD-R to burn in ...
  A: The amount of RAM installed has nothing to do with what you describe. It is the amount of available ...
Cubase12/15/2004
  Q: I go to run the program and it freezes while initializing. I have a g4 867 dual processor and 512 mb ...
  A: You don't say what OS version you are using. Cubase likes 512mb RAM though it will function on ...
Importing files from windows hard drive12/14/2004
  Q: IMAC G4 17inch flat panel. Mac OS X. I have an external firewire hard drive that is formatted for ...
  A: I AM surprised your Mac will not see your FireWire drive. Macs are good at reading PC formatted ...
I have a MAC OS 8.6 and Internet...12/13/2004
  Q: I have a MAC OS 8.6 and Internet Explorer 5.1 and Outlook Express 5.0.6. Recently I keep getting ...
  A: Before you begin allocating more memory to applications you need to know how much RAM you have ...
Antivirus for iMac12/12/2004
  Q: I have an iMac and want to find and install an antivirus program. (I know nothing about computers ...
  A: http://antivirus.unl.edu/index.php?page=virusMac9Install.htm Here you can download a free copy of ...
itunes library ...Gone12/11/2004
  Q: I just clicked on itunes as i usually do and it says "the itunes music library file cannot be read ...
  A: If I lost all my music files I would be in tears too. Whatever you do... Don't panic. All is not ...
imac probs12/8/2004
  Q: This is a continuation of a prob that I had written to you about before. A Strawberry/333 with ...
  A: I'm not sure what else to advise other than disconnecting all peripheral devices from the iMac and ...
imac probs12/7/2004
  Q: This is a continuation of a prob that I had written to you about before. A Strawberry/333 with ...
  A: I don't recall that you have written to me before but no matter... I do have a few questions for you ...
Wireless Connections Between OS10 & OS9 Running Macs12/6/2004
  Q: Greetings, I would like to set-up a wireless network between my iMac G4 running OS10 (Panther) and ...
  A: I am a wireless Luddite with a house full of ethernet cables. You might try Apple's Airport ...
transfering MS Outlook .pst file to Mac12/5/2004
  Q: I have an iMac G5, running OS 10.3. I have a CD-ROM that I burned at my old job, containing .pst ...
  A: I don't know a great deal about PC file formats but... ...
automatic update12/4/2004
  Q: OS 9.2 Appleworks 6.1.2 When I use the O..S during Appleworks use the computer automatically ...
  A: Search for the Recent Items folder (i'm not sure where this is under OS 9 - I am using OS X and only ...

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A Macintosh user since the release of the Macintosh II. I am patient, diligent and a good researcher. If I don`t know the answer I will find someone who does.

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