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Macintosh OS/Questions Answered by Expert Jeff Greenberg
| Subject | Date Asked |
| Mac email | 1/24/2012 |
| Q: I use the Address book which comes with iMac, system 10.6. I'm wondering why is it that when I drag ... A: This hasn't been my experience. Off the top of my head, it sounds like the group isn't do a refresh ... | |
| slow mac | 1/12/2012 |
| Q: Running Snow Leopard10.6.8, 2 GHZ, 1GB/667 MHz. Last few days everything has slowed down. Every ... A: Howard, There are a bunch of things that could cause this. #1) Make sure you have at least 5-10 ... | |
| cannot open files after installing Snow Leopard | 1/11/2012 |
| Q: Jeff: I use an iMac 2 Ghz intel core duo. OS 10.6.8 (newly installed) I just installed Snow ... A: Ron, So, files work via clicking, but not a 2x click. Let's remove the obvious. Have another ... | |
| iBook OS upgrade | 1/10/2012 |
| Q: I have a G4 133 GHz Apple iBook. The installer disk is OS 10.4.11. What I would like to know Is, ... A: John, No, unfortunately it won't work. The DVD's that ship with a particular macintosh only work ... | |
| .pl files | 12/15/2011 |
| Q: I am right now at my wit's end. I previously booked an online ticket with the Austrian rail network. ... A: I'm not sure I have the answer for you. A .PL file is usually a Perl Script file - something a web ... | |
| Surround sound files and Macbook Pro | 11/19/2011 |
| Q: I have some 5.1 surround sound files in FLAC format, each around 600-700MB in size. When I play ... A: Dave, You're on the edge of my knowledge...but.... According to this: ... | |
| Firelite drive / lost itunes and iphoto libraries | 11/3/2011 |
| Q: A while ago I moved my itunes and iphoto libraries to an external smartdisk firelite drive, to free ... A: You'll need a 'recovery' tool to recover your music from your iPod ... | |
| fax with Epsom | 10/22/2011 |
| Q: I am using an iMac ox 10.6.8....I have used a usb cable to connect the epsom workforce 630 to the ... A: Martha, I'm making some guesses here, I can't find any products by a company named epsom. I think ... | |
| Photos missing in iPhoto | 10/15/2011 |
| Q: I was prompted by my iPhoto (iPhoto '08 v7.1.5) to update the thumbnails, I was no longer able to ... A: Kathleen, Have you tried all the rebuild steps? Can you send a screenshot - I haven't had version ... | |
| iTunes sync from different machines | 10/12/2011 |
| Q: just a quicki have an iPhone synced with iTunes on my MacBook Pro, and an iPad synced with iTunes on ... A: Fab, If you choose to now sync the iPad with the MBP rather than the MacMini, it will wipe out the ... | |
| outlook | 10/3/2011 |
| Q: i am trying to email multiple photos from i photo and i am managed to get them all to the email and ... A: Amber, It's hard to say - you can send between 1-20 megs of files in a message. Some email ... | |
| Remove Folder | 10/2/2011 |
| Q: I want to remove this download folder and create new folder for my downloads but will not me delete ... A: Kenneth, You can't/shouldn't delete this folder. There's a way to do it, but 'bad things will ... | |
| Trash | 9/26/2011 |
| Q: Every time I put something something into the Trash I get this (Attachment) What did I do now ? A: Ken, it's giving you this warning because something is 'wrong' with your permissions. All that ... | |
| iPhoto 6 | 9/26/2011 |
| Q: I keep getting this error and I don't know why "No pages from the document were selected to be ... A: Ken, I'm a little confused by your question. Are you trying to print from iPhoto? I'm not sure that ... | |
| Help with ethernet adapter with MacBook Air | 8/29/2011 |
| Q: I just bought an ethernet adapter from eBay for my MacBook Air 2010 which of course doesn't have an ... A: James, I won't ask why would you buy a third party ethernet port for a computer you feel like a ... | |
| DVD | 8/14/2011 |
| Q: When I tried to play a DVD it said "not permitted". I don't have this problem with other DVDs. I ... A: Harold, Three possibilities come to mind: 1) the DVD is from a different Region; DVDs have regions ... | |
| Mac plays videos only sometimes | 8/12/2011 |
| Q: I have a MacBook that is a few years old with a "Snow Leopard" operating system. My problem is ... A: Missy, It sounds like you're having a problem with either flash or QuickTime (and more likely ... | |
| Voice Intrusion | 7/30/2011 |
| Q: What files do I need to trash in my user library to rid myself of a voice intrusion? Running Snow ... A: Lewis, I don't understand what you mean. There are two general ways someone can play a prank ... | |
| Safari 5.1 | 7/29/2011 |
| Q: I have a MacBook Pro running Snow Leopard. I upgraded my Safari 4.x to the new 5.1. Since doing that ... A: Steve, There are a couple of possibilities. There could be something wrong with your install of ... | |
| mac vs. mac | 7/26/2011 |
| Q: for highschool which would be better the new MB air 13 inch $1299 version or the MB pro 13 ... A: Tommy, Probably the Mac Book Air...but... If you're into music, it means you'll have to keep less ... | |
| Mail Version 2.1.3 (753.1) | 7/22/2011 |
| Q: Mail (Version 2.1.3 (753.1) or Address Book (Version 4.0.6 (490) keeps putting up old addresses, ... A: Ok, two things, One, you can (and should on occasion) backup the address book itself. File> ... | |
| standard macbook | 7/18/2011 |
| Q: do you think a new $999 macbook will come out any time soon because the white one has been out for a ... A: According to MacRumors Buyer's Guide, a new Mac Book is imminent. They don't REALLY know if a new ... | |
| ADS API 557 | 6/28/2011 |
| Q: I am trying to use my converter with a mac pro with no luck. I have OS 10.6.3 and have Intel ... A: Dole, This is a hard one to answer, for two reasons. First, this ADS Pyro is old - second apple ... | |
| Is there a driver for Mac OSX 10.6 for Toshiba Camera PDR-M81 | 6/26/2011 |
| Q: I recently purchased MacBook Pro with OS X 10.6.7, I have a Toshiba Camera PDR-M81(Purchased ... A: Carol, All you need is a smart media card reader that works on OSX. Put the pix on the smart media ... | |
| iMac OSX 10.4.7 very slow | 6/24/2011 |
| Q: I was wondering if you had any ideas about my problem. I recently purchased an iMac core 2 duo ... A: Something is clearly wrong with your USB chain. It's likely you have one item that is a USB 1 on it ... | |
| Transfer between Powermac G4s | 6/23/2011 |
| Q: I want to transfer all my files, programs, etc from a Powermac G4 tower Digital Audio to a Powermac ... A: Howard. What you want is called Target Disk Mode via a firewire cable. Boot one mac with the T key ... | |
| missing softwear? | 6/22/2011 |
| Q: At 75, I've inherited this IMAC 10.6.7 and have 2 questions. First, I am unable to add email ... A: My 72 yo Stepmom used to use her mac every day! Feel free to ask followup questions if something I ... | |
| MacBook Pro Finder Question | 6/18/2011 |
| Q: I am on a MacBook Pro with OS 10.6.7 and 8GB RAM. Everything on the computer works OK but when I ... A: Steve, At some point you (on purpose or accidentally) dragged an icon there creating an 'alias' - a ... | |
| Transfer HD vidoe to Mac | 6/6/2011 |
| Q: I own an iMac 24/SD bought in 2008, specs are: 2.8GHZ Intel Core 2 Extreme - 2GB 667 DDR2 SDRAM ... A: Gene, So, yeah, this is a problem (for consumers) across the industry. Which DVD players play ... | |
| Help me HELP my SPOILED (but sweet) daughter!! | 6/3/2011 |
| Q: I really need help. I gave my daughter my G5.Right now, the highest I can go is Tiger 10.4.11. I ... A: Geri, Hope this helps you an Mia out. This is the last version of Mac OSX you can use on a G5. ... | |
| Transfer HD vidoe to Mac | 5/31/2011 |
| Q: I own an iMac 24/SD bought in 2008, specs are: 2.8GHZ Intel Core 2 Extreme - 2GB 667 DDR2 SDRAM ... A: Gene, I apologize for taking couple extra days to get back to you, I've been on the road working. ... | |
| Flashplayer won't work! | 5/31/2011 |
| Q: System: 10.4.11 I uninstalled older version of Flash, downloaded and installed new version of ... A: Tyler, Okay, I have a couple of suggestions–but if they don't work we're going to have to take a ... | |
| Flashplayer won't work! | 5/28/2011 |
| Q: System: 10.4.11 I uninstalled older version of Flash, downloaded and installed new version of ... A: Tyler, Wait, flash is 'located' on your desktop? I have to check this. You're talking about ... | |
| Transfer HD vidoe to Mac | 5/26/2011 |
| Q: I own an iMac 24/SD bought in 2008, specs are: 2.8GHZ Intel Core 2 Extreme - 2GB 667 DDR2 SDRAM ... A: Gene, The problem is that you're going into iMovie. iMovie is converting your video to AIC - Apple ... | |
| Flashplayer won't work! | 5/25/2011 |
| Q: System: 10.4.11 I uninstalled older version of Flash, downloaded and installed new version of ... A: Tyler, I don't know if it's going to solve your problem...but... Let's completely uninstall flash ... | |
| Tiger and Leopard | 5/15/2011 |
| Q: I have an iMac G5 1.8 GHz Power PC G5 running OSX 10.4.11 Can I ALSO run Leopard on the same ... A: Howard... Run the both? Sure. Make sure the systems meet this requirement: ... | |
| disk utility puzzle | 4/25/2011 |
| Q: I have a 32 gig generic flash drive in an external USB hub, attached to the mac mini port. While ... A: James. I never saw your attachment. A drive has two stages: Attachment - when you attach it to ... | |
| iPhoto Problems | 4/24/2011 |
| Q: I lost all of my iPhoto files and now when I try to open the program, the loading icon just keeps ... A: Kayla, I'm not sure what you mean by "I lost all my iPhoto files." Try this: ... | |
| email/Mac | 4/23/2011 |
| Q: Sometimes I send an email announcement for an event. I type in the text and send. How can I send out ... A: Nope, you've got it. Here's a google search that shows some of the free ones out there: ... | |
| email/Mac | 4/22/2011 |
| Q: Sometimes I send an email announcement for an event. I type in the text and send. How can I send out ... A: Well, I have two 'easy' methods for you (everything else is more technical) Method A: Create it in ... | |
| Problem in single user mode | 4/7/2011 |
| Q: So my macbook had been freezing at the startup screen randomly. I looked into it and read about ... A: Bobby, If you're not able to get into single user there's something more seriously wrong with your ... | |
| Safari | 4/7/2011 |
| Q: Running iMac G5 10.4.11 non intel. Upgraded Safari from 3.2.1 to 4.0.3. Cannot get Flash Player. ... A: Howard, You might try installing an older copy of flash: ... | |
| DS Store | 4/1/2011 |
| Q: Imac w/0S10.4.11 - desktop and every folder shows an icon labeled .DS_Store. What is it and can I ... A: Howard, you didn't answer my question - it's a bit hard to help. "Could you or someone else have ... | |
| DS Store | 3/31/2011 |
| Q: Imac w/0S10.4.11 - desktop and every folder shows an icon labeled .DS_Store. What is it and can I ... A: Howard... Somehow you're showing an invisible file - if you didn't do this by choice....your OS may ... | |
| ext drive mystery | 3/15/2011 |
| Q: Jeff Please bear with me. I am attempting to be concise, so I am straining to project each moment ... A: Jim, Unsupported means that if something goes wrong; you can't blame apple. Apple doesn't have a ... | |
| system profiler | 3/14/2011 |
| Q: Jeff. My mac mini- OSX.4.11 is attached to an external IOMEGA storage drive. Today, I accidentally ... A: Jim, If it doesn't show up in System Profiler, your mac doesn't see it. This means one of the ... | |
| BOOKMARKS PAGE | 2/28/2011 |
| Q: In Safari, when I openthe bookmarks page/ menu/ show all bookmarks, there is a goofy window that ... A: Jim, Sure! Preferences> New windows + New Tabs open with >Bookmarks. Now, on the bookmark page, ... | |
| Re:too many questions... | 2/20/2011 |
| Q: Righto, I tried firefox (which isn't my browser of choice) in safe mode - no luck! I'd already ... A: Dave, Of course, if you had a friend come by with a Mac or PC laptop, they could also use your ... | |
| Partitions and OS | 2/16/2011 |
| Q: My 10 year old iMac is partitioned. I have OS 9.2.2 on one partition and OS 10.3.9 on the other. I ... A: Katherine, There's no way to delete the partition without reformatting the drive. At the time of ... | |
| Re:too many questions... | 2/16/2011 |
| Q: Righto, I tried firefox (which isn't my browser of choice) in safe mode - no luck! I'd already ... A: Dave, GIven that everything we've stated is true - there's nothing I can think to do beyond the ... | |
| Re:too many questions... | 2/14/2011 |
| Q: Righto, I tried firefox (which isn't my browser of choice) in safe mode - no luck! I'd already ... A: Going backwards- I couldn't get the following ping to work: PING www.l.fileserve.com ... | |
| New question - too many follow ups! | 2/11/2011 |
| Q: Answers to your questions: 1. Ping test using my network utility. [Host One] PING 209.222.23.220 ... A: Dave, Ok, so your machine is able to send and receive packets, to and from those sites; by the way, ... | |
| New question - too many follow ups! | 2/10/2011 |
| Q: Answers to your questions: 1. Ping test using my network utility. [Host One] PING 209.222.23.220 ... A: Dave, 1) I used google. You should use sites that aren't working for you (for your ping.) 2) You ... | |
| New question - too many follow ups! | 2/10/2011 |
| Q: Answers to your questions: 1. Ping test using my network utility. [Host One] PING 209.222.23.220 ... A: Dave, Now we're learning stuff! Your system is ABSOLUTELY connecting VIA IP address Could you try ... | |
| Re: Chris Wagoner referral | 2/9/2011 |
| Q: Sorry if you were a tad confused by the exchange in the list of questions and answers! I've been ... A: Dave, 1) please redo your pings with Network Utility in your applications folder. I think ... | |
| Re: Chris Wagoner referral | 2/8/2011 |
| Q: Sorry if you were a tad confused by the exchange in the list of questions and answers! I've been ... A: Dave, I"m struggling because, even though you're bright and capable, I need to do tests I know ... | |
| Re: Chris Wagoner referral | 2/7/2011 |
| Q: Sorry if you were a tad confused by the exchange in the list of questions and answers! I've been ... A: Dave, First, I wouldn't downgrade to tiger. Your mac (any computer for that point) looks up a ... | |
| Referral regarding website unavailability | 2/7/2011 |
| Q: Chris Wagoner asked me to post my question to you as in his opinion you are better qualified to ... A: I don't know whom I'm answering Chris or Dave....and I'm a little confused by the email exchange. ... | |
| Installing .dmg plug in | 1/29/2011 |
| Q: Can you tell me how to install a .dmg plug in. I am trying to download and updated version of Skype ... A: Pamela, a DMG is a Disk Mountable imaGe. It's a 'virtual' CD/DVD. When you double click on it, it ... | |
| Mac to PC attachments | 1/12/2011 |
| Q: Your answer to question on this matter: I've never had a problem sending Mac email attachments to ... A: Liz, I don't recall your question (It's probably been greater than two weeks...) Meanwhile - when ... | |
| 1 Terabyte for Laptops | 12/23/2010 |
| Q: Hey I just wanted to ask you a quick question, when you said you "don't trust 1 Terabyte for ... A: Josh, Not really. Every hard drive I've bought has eventually died - and I"ve bought drives from ... | |
| 1 Terabyte for Laptops | 12/23/2010 |
| Q: Hey I just wanted to ask you a quick question, when you said you "don't trust 1 Terabyte for ... A: Josh, What I meant is that the friends I have who sell and upgrade computers aren't happy with the ... | |
| MacBook Pro 10.5.8 | 12/20/2010 |
| Q: Ok I have a Mac Book Pro 10.5.8 and it seems that the Capacity is about 150 GB and the available ... A: Ok Josh, lots of questions; let's see how I do. Maybe the longest post I've ever written! 1) How ... | |
| MacBook Pro 10.5.8 | 12/20/2010 |
| Q: Ok I have a Mac Book Pro 10.5.8 and it seems that the Capacity is about 150 GB and the available ... A: Josh, Lots of answers coming your way. Capacity = total amount of space. 54 GB free - means that ... | |
| iMovie 06 Question | 12/10/2010 |
| Q: Greenberg, I've recently uploaded a few piano vids to youtube, and at the beginnings and ends I've ... A: Daniel, That's very very odd. I went and looked at the video - I definitely heard a click, when ... | |
| CD-R80, Burning | 12/3/2010 |
| Q: I have Safari 4.0.4, MAC OSX 10.4.11 , I tunes 8.1. I downloaded a 125 minute lecture. As we ... A: Albert, It sounds like you're saying that you downloaded the audio of a long lecture and you'd like ... | |
| pages document "warning" | 12/1/2010 |
| Q: When I open some Pages docs on my iMac (sys 10.6.4) it says "some warnings occurred, would you like ... A: David, Unfortunately, you can only do this on a per document basis - there's a checkbox that says ... | |
| Volume Sharing/Permissions Problem | 11/19/2010 |
| Q: One of my external drives will suddenly says I can only Read. I have tried to Ignore Ownership, but ... A: John, Of course you're right. It's not the boot drive. Yeah, something is very strange here. And ... | |
| Volume Sharing/Permissions Problem | 11/18/2010 |
| Q: One of my external drives will suddenly says I can only Read. I have tried to Ignore Ownership, but ... A: John, Pardon if you already tried/knew this. Could you get info on the drive and tell me what kind ... | |
| OS X 10.3.9 | 11/9/2010 |
| Q: I couldn't post a follow up, so I am starting over. I can get to the sign-in page, sort of. A white ... A: Well, I think this isn't a 'can't get to hotmail problem' but rather, OS 10.3.9's browser (safari) ... | |
| OS X 10.3.9 | 11/8/2010 |
| Q: I couldn't post a follow up, so I am starting over. I can get to the sign-in page, sort of. A white ... A: Here was my prior answer: Well, Wait a second. I went and tried 'www.hotmail.com' and after a ... | |
| OS X 10.3.9 | 11/6/2010 |
| Q: I bought a uses ibook G4 laptop from a school system. These had been used by their students. I can't ... A: Well, Wait a second. I went and tried 'www.hotmail.com' and after a couple of seconds it ... | |
| OS X 10.3.9 | 11/6/2010 |
| Q: I bought a uses ibook G4 laptop from a school system. These had been used by their students. I can't ... A: On the new account: First, let's try hotmail. Second, Try under system preferences Parental ... | |
| OS X 10.3.9 | 11/3/2010 |
| Q: I bought a uses ibook G4 laptop from a school system. These had been used by their students. I can't ... A: David, Do you have administrator access on this mac? Purchasing 10.4 will take care of this ... | |
| Quicktime Pro question | 10/10/2010 |
| Q: "I've shot a video in PhotoBooth and opened it up in Quicktime Pro. Now...In QT, I rotated the video ... A: Pattie, I tested this, so it's really about making sure you did what I did. Open your original ... | |
| Quicktime Pro question | 10/6/2010 |
| Q: "I've shot a video in PhotoBooth and opened it up in Quicktime Pro. Now...In QT, I rotated the video ... A: Pattie, Totally makes sense. As I said, I checked it... Here's all you have to do. Save AS a ... | |
| Quicktime Pro question | 10/6/2010 |
| Q: "I've shot a video in PhotoBooth and opened it up in Quicktime Pro. Now...In QT, I rotated the video ... A: Pattie, I have to ask for some details - I'm not sure how to answer you without them. How did you ... | |
| Mac Mini Memory Problems | 10/5/2010 |
| Q: When the original Mac Mini came out I bought one and felt confident enough in upgrading the memory ... A: Dave, Well, since my idea worked...I'd encourage you to do a couple of things. Reverse the chips. ... | |
| macintosh internet security | 10/1/2010 |
| Q: Jeff: I hope you can answer my question. I was talking to my son who is doing research at a very ... A: Ron, It sounds like the researchers are struggling with a common fallacy of critical thinking - ... | |
| Mac Mini Memory Problems | 10/1/2010 |
| Q: When the original Mac Mini came out I bought one and felt confident enough in upgrading the memory ... A: Dave, I have a couple of thoughts. First, everymac's listing of your mini: ... | |
| File sharing via Ethernet | 9/3/2010 |
| Q: I have two Mac G4 MDDs side by side, connected with an ethernet cable. At some point, the settings ... A: Keith, I'm a bit unsure of how you have your system hooked up - and I'd argue that Apple makes this ... | |
| Canon Printer Problem-Where Do I Look | 9/2/2010 |
| Q: Using OS X 10.6.4 on a MecBook Pro and a Canon MX870 (Drive1)There are several printing problems ... A: Al, Let's pull back a second then. Your 200+ applications wouldn't have made a difference. The ... | |
| Canon Printer Problem-Where Do I Look | 9/2/2010 |
| Q: Using OS X 10.6.4 on a MecBook Pro and a Canon MX870 (Drive1)There are several printing problems ... A: Al, I have a crazy idea. Use Apple's Print & Fax System preference pane to REMOVE your printer. ... | |
| old Netscape on new iMac? | 8/28/2010 |
| Q: I am having a ton of trouble using iWeb with my new iMac to edit my webpages which were created and ... A: David - you managed to tell me your history with Netscape, but not what kind of iMac and what ... | |
| old Netscape on new iMac? | 8/27/2010 |
| Q: I am having a ton of trouble using iWeb with my new iMac to edit my webpages which were created and ... A: David, iWeb isn't supposed to be an HTML editor - but rather, an 'easier' way to publish webpages - ... | |
| Mac OS X 10.3 9 (Panther) E-mac: No HD Icon, memory trouble-can't use computer | 8/24/2010 |
| Q: I downloaded a whole bunch of LARGE pics from digit. camera onto Desktop, opened files fine. shut ... A: Cej, You might be in bad shape. The best 'recovery' option right now, is to boot your mac with the ... | |
| scrollbars on Microsoft Word doc | 7/29/2010 |
| Q: Can you tell me how to show the vertical and horizontal scroll bars on the screen of a Word ... A: Jenny, I can't seem to figure out how to remove the scroll bars...so instead, I'm going to suggest ... | |
| wireless eMac | 7/26/2010 |
| Q: We have a number of eMacs at the Naval Academy Primary School--purchased in 2005. We now have a ... A: Paul, Since one of my best friends is a graduate of the Naval Academy (and played football there) I ... | |
| Playing Final Cut Pro Timeline | 7/25/2010 |
| Q: Every time I play the Timeline in my Final Cut application (whether by spacebar or clicking on the ... A: Ok, Let's do part 2. Two things you can try: 1) Create a new user and try FCP in there. (Do ... | |
| Playing Final Cut Pro Timeline | 7/25/2010 |
| Q: Every time I play the Timeline in my Final Cut application (whether by spacebar or clicking on the ... A: FCP Rookie, Ok, I have two ideas. First, I'd like you to trash the prefs - beware, if you do this, ... | |
| unknown password | 7/19/2010 |
| Q: Recently purchased a Macbook'07 with an upgraded OS to OS X Leopard from a seller on Craigslist. ... A: Johanna, You have two choices - reset the password or wipe out the system and install osx. Either ... | |
| MAC FREEZES | 7/7/2010 |
| Q: Can you please help me, I have a ma divided in mac/ vista, the vista side workd but the mac side ... A: Nieves, I see that your mac has vista installed. I see your Operating system I see your modem. You ... | |
| MAC FREEZES | 7/6/2010 |
| Q: Can you please help me, I have a ma divided in mac/ vista, the vista side workd but the mac side ... A: Nieves, I'm not sure I'm understanding with the language difference. If you start up OSX, what ... | |
| Re: OS upgrade | 6/7/2010 |
| Q: Jeff, I sent you the following question yesterday:I have a flat panel iMac G4 SuperDrive, purchased ... A: Bob, Yes, your system will support 10.4 (since 10.4 supports g3 macs) ... | |
| OS 10 upgrade | 6/7/2010 |
| Q: I have an flat panel iMac G4 SuperDrive, purchased in 2002. Currently I have 1 Gig of RAM installed ... A: Bob, Yes, your system will support 10.4 (since 10.4 supports g3 macs) ... | |
| moving desktop | 6/3/2010 |
| Q: After restarting my machine, my desktop, and everything I pull up, is larger than normal, and the ... A: Rich You've accidentally turned on Screen zoom from Universal Acces (A system preference) A quick ... | |
| operating system question | 5/25/2010 |
| Q: I'm not that familiar with Mac, but I read that the 'X' in Mac OS X stands for the Roman numeral 10. ... A: Danielle, Yes, and it's a bit silly. Apple has had the following releases: Public Beta: "Kodiak" ... | |
| lacie hard drive and final cut express | 5/24/2010 |
| Q: Jeff I read your answer on the conflict between lacie hard drive and the down loading video. My ... A: Dan, That shouldn't happen. If connecting your camera locks up your computer, something else is ... | |
| lacie hard drive and final cut express | 5/24/2010 |
| Q: Jeff I read your answer on the conflict between lacie hard drive and the down loading video. My ... A: Daniel, I think you're commenting on the fact that when you plug in a firewire camera/deck, that it ... | |
| Leopard 10.5.4 crashes each time it is installed | 5/12/2010 |
| Q: I have IBook G4 OEM installation is panther 10.3. B/c it is not compatible with a lot of stuff like ... A: T, My instinct is that it's the memory. It's the light blue screen and stop that makes me think ... | |
| Black outline | 5/10/2010 |
| Q: I was exploring 'ctrl', 'alt' and 'cmd' with other letters and I seem to have done a few bad things. ... A: Cora, It sounds like you have some of the Universal access features enabled - and I think it's ... | |
| Wifi settings | 5/7/2010 |
| Q: I hope you can help! I have a MacBook Pro 2.4 GHz/4gb RAM running OSX 10.5.8, and Safari 4.0.5 - the ... A: Kim, I hope i can help too. I have a couple of ideas, but this one is a bit like poking in the ... | |
| Mac Mini | 5/7/2010 |
| Q: I'm thinking of saving some $$ by purchasing a Mac Mini instead of the iMac with the 21.5 inch ... A: David, I think that most computers are 24-36 months before they start having compatibility problems ... | |
| Mac Mini | 5/6/2010 |
| Q: I'm thinking of saving some $$ by purchasing a Mac Mini instead of the iMac with the 21.5 inch ... A: Figure the bottom of the line mini is just that. 12-24 months tops. The iMac? At the speed? ... | |
| Mac Mini | 5/6/2010 |
| Q: I'm thinking of saving some $$ by purchasing a Mac Mini instead of the iMac with the 21.5 inch ... A: David, If you take a mac mini, customize it to get close to an imac...it's $1049. With a 2.66 ... | |
| reinstall mystery | 4/25/2010 |
| Q: Jeff I reinstalled OSX, first version on my mac mini. I selected KEEP PREVIOUS SYSTEM. Does the ... A: Jim You don't mention which version of OSX you're reinstalling.... But yes, it's keeping all of ... | |
| TRASH | 4/23/2010 |
| Q: Jeff I want to trash an application called WINDOWS MEDIA PLAYER, it always crashes as soon as it ... A: Jim, I can help you trash it or make it work. WMP is pretty much dead though on the mac. ... | |
| Questions on the Mac | 4/5/2010 |
| Q: There are several software programs I would like to acquire, however, the majority of them are ... A: 1) How many competitors are their to Microsoft word? One? three? Generic office software is ... | |
| ibook as a monitor? | 3/28/2010 |
| Q: Is there any way I can use my ibookG4 as a monitor for our Canon XL1 camera while location filming? A: JAun, Not really. You might be able to run an old version of iMovie or an old version of Final Cut ... | |
| Sony HDR-CX550V camcorder and Mac | 3/22/2010 |
| Q: I am confused as to why people are saying that they use the HD Sony camcorders with their Macs. I ... A: Jane, I think they're referring to the software that comes with the camera, not the camera itself. ... | |
| Sony HDR-CX550V camcorder and Mac | 3/21/2010 |
| Q: I am confused as to why people are saying that they use the HD Sony camcorders with their Macs. I ... A: Jane, I've used about a half dozen sony camcorders with a bunch of macs just fine. I don't know ... | |
| iMovie to DVD | 3/12/2010 |
| Q: For school, I have a project due. For pi-day (or pie-day), we were supposed to make a movie or do ... A: Carissa, It sounds like the DVD/CD burner is broken - you don't seem to be able to put anything on ... | |
| Mail Merge with multiple records | 3/5/2010 |
| Q: I am trying to do a catalog merge in Mac where I will merge multiple records onto one page. For ... A: Tom, If it didn't work, it's likely that we didn't get the right characters in the find/replace. ... | |
| Mail Merge with multiple records | 3/4/2010 |
| Q: I am trying to do a catalog merge in Mac where I will merge multiple records onto one page. For ... A: Tom, I'm not sure if it's in my expertise or not.... But, just try this. Do the method that ... | |
| photo booth | 3/3/2010 |
| Q: it's happened before...and the guy at the apple hit three keys..which i forgot!..to reset ... A: Maria, The only three key sequence I can think of is CMD-OPT-Escape which is meant to force quit an ... | |
| VTS file exported as DV file | 3/1/2010 |
| Q: I’ve done some reading, but can’t seem to find a solution. I downloaded MPEG Streamclip and ... A: Lynne, That helps quite a bit. Some silly questions. Or not so silly. I'd like to establish two ... | |
| Spotlight Crash | 2/17/2010 |
| Q: I have a G5 Dual 2 GHz 11GB SDRAM running OS 10.4.11 Some of the times when I do a search through ... A: Jeff, It sounds like your spotlight database might be corrupt. My solution is pretty ... | |
| unlock a jpg graphic | 2/3/2010 |
| Q: I need to delete some items from my external hard drive. In the process I noticed some files ... A: Sandra, There's a chance that the permissions for the file don't permit you to unlock or throw it ... | |
| Router | 1/31/2010 |
| Q: Which wireless router do i use with a MAC OSX Version 10.4.11 processor 1ghz power pc g4 Memory ... A: Lulu, Pretty much every router I've used has worked (Linksys, Netgear, Cisco...and about a dozen ... | |
| Schedule Delivery of Emails | 1/28/2010 |
| Q: I have been using Microsoft outlook for a long time and have become accustomed to delaying the ... A: Vanessa, Honestly? I haven't used Entourage in nearly 5 years. But, I found this site and some ... | |
| Slow shut down on mac osx 10.6.2 | 1/26/2010 |
| Q: I don't know what is going on, on snow leopard, but my computer take like 1 minute to shut down and ... A: Now, I'm only hunting in the dark a bit here - I'd contact the manufacturer of Native instruments ... | |
| my mac stay on gray screen | 1/26/2010 |
| Q: Everytime I turn on my mac it goes to the gray screen with the apple sign on it with the spinning ... A: Jonathan, I hate to say it, but without access to a Install Disc, you're going to have to buy a ... | |
| Bad addresses in group emails | 1/25/2010 |
| Q: It seems if I am sending an email to a group of people and a few emails address are not valid the ... A: Linda, To be honest, I've never seen this....but I'll give you my best approach on solving it... ... | |
| Upgrade failure from 10.3.9 to 10.4 | 1/21/2010 |
| Q: I have a Powermac G5 2 core, pre intel, system running 10.3.9 I purchased the complete 10.4 tiger ... A: Tom, Where did you get the discs from? Are they a "Generic" Tiger upgrade (marked as 10.4) or are ... | |
| Mac OS X 10.5 | 1/20/2010 |
| Q: I did something dumb. Without backing up my mac HD, I installed the cleanup utility Onyx, and ran a ... A: Mike, I figured that if your friend gave you a copy of the OS, that you might have access to his ... | |
| Mac OS X 10.5 | 1/20/2010 |
| Q: I did something dumb. Without backing up my mac HD, I installed the cleanup utility Onyx, and ran a ... A: Mike, Do you know if you let Onyx do its disk check and permissions check? Both are pretty crucial ... | |
| Mac OS X won't turn on | 1/10/2010 |
| Q: My Mac OS X 10.3.9 won't turn on. It has been getting worse and now won't turn on at all. I have ... A: Linda, I don't know what kind of mac you have....if you get a chance, it'd be great if you ... | |
| router for G4 10.3.7 to access Verizon | 12/5/2009 |
| Q: I want to use Verizon as my provider. I have a PowerBook G4 with op. sys. 10.3.7. I don't want to ... A: Kathy, Almost any router will work - with the exception of the current Apple Airport models - ... | |
| connecting 2 macs | 12/3/2009 |
| Q: have an old emac(30gb) and new imac(600gb) can connect the two and put the old emac hard drive on ... A: Kirk, I'm not understanding what you're asking here. Are you asking if you can network the two ... | |
| Recording CD | 12/2/2009 |
| Q: The "Burn Folder" burns mp3s on the disc. Only players that read mp3s will play the disc. The "Help" ... A: Tom, Could you open your system preferences and change the CDs&DVDs pane to either "ask" when you ... | |
| Recording CD | 12/2/2009 |
| Q: The "Burn Folder" burns mp3s on the disc. Only players that read mp3s will play the disc. The "Help" ... A: Tom, There are three general types of CD's: 1) general data 2) MP3 which some CD music players ... | |
| archive utility | 11/30/2009 |
| Q: Is there an archive utilitry in OSX TIGER 10.4.11 ??? In core services, I see BOMA. I click it, but ... A: Jim, I believe in 10.3 or 10.4 apple added the BOMA utility - it gives you the ability to right ... | |
| setting keyboard shortcut in Word | 11/12/2009 |
| Q: You were very helpful before, so here's another. I have snow leopard. I have just bought a new mini ... A: Janet, Ah, now I see your issue. There are four ways off the top of my head you can do this.. Try ... | |
| TRASH PROBLEM | 10/31/2009 |
| Q: Jeff: is it possible to have a file, folder, or other digital item, on your desktop,which CANNOT be ... A: Jim, OSX is a much more modern OS than OS 8 (you're talking greater than a decade. A decade prior ... | |
| TRASH PROBLEM | 10/30/2009 |
| Q: Jeff: is it possible to have a file, folder, or other digital item, on your desktop,which CANNOT be ... A: Jim, MacDraft is locked. And it's permissions may be 'off.' Step one. Unlock it. Then try to ... | |
| Stop a file that keeps copying? | 10/27/2009 |
| Q: 3.9. I dragged a file into an external hard drive and it just keeps copying. It's not copying it, ... A: Robert, It sounds like you have a couple of problems here; I'll tell you that you can absolutely ... | |
| mac os on acer laptop | 10/25/2009 |
| Q: this is Rahul from India and a MBA student, and i have a question regarding the Mac operating ... A: rahul, There is no way you can run OSX on a non-apple computer. Or at least no way that is legal ... | |
| MacPro stuck in endless reboot | 10/22/2009 |
| Q: I installed a second hard drive, installed iphotomanager, merged some iphoto libraries onto the new ... A: Laura, Sounds like you have a mess on your hand. I think the *best* suggestion, is to grab your ... | |
| Hardware question Blueberry laptop | 10/22/2009 |
| Q: I got this second hand at a school board sale for my daughter. The hard drive has been wiped. I ... A: Tammy, I think you have this: http://www.everymac.com/systems/apple/ibook/stats/ibook_366.html ... | |
| imovie to avi | 10/20/2009 |
| Q: I have OS X 10.4.11. I use a Canon Elura 100 video camera. When I import game video, ~40 minutes ... A: Tami, I have a couple of questions: First, You said "When I import game video". I'm not sure what ... | |
| Ibook won't boot up. | 10/20/2009 |
| Q: I have an ibook G4 that some kids were playing with, and after their monkeying, at start up I see ... A: Sara. I have no idea what they did. It might be a coincidence that something is wrong... but to ... | |
| External Hard Drive | 10/19/2009 |
| Q: I have a MacBook Pro running 10.5.8. Someone at work gave me a "Seagate 3 1/2" external Hard ... A: Jerry, It sounds like the drive is damaged. You might try going to the Partition Tab (select the ... | |
| 3# memory and internet | 10/18/2009 |
| Q: Your kind response seems to mean I need 10 times the RAM I have, 10 x the processer speed, 10 x the ... A: Yehuda, I think you misunderstood my answer. I'll try restating it. • You need approximately 2x ... | |
| Word 2004 dictionaries | 10/17/2009 |
| Q: I'm running snow leopard 10.6 and Word 2004. I have added lots of words to my custom dictionary for ... A: Janet, This is how it works for Office 2008 (I don't have a copy of 2004 around). I'd suggest ... | |
| Mail zips automatically attached folders | 10/16/2009 |
| Q: When I send a folder as attachment, it gets automatically zipped. How can I suppress that? I did not ... A: Peter, Helps a bit... It's just that I'm running the current version of Mail (4.0) and...no built ... | |
| memory and internet | 10/15/2009 |
| Q: I just asked you: I received a mac OSX laptop second hand from someone that had supposedly cleaned ... A: Ok, Now I have some answers - I'm missing one piece of information. What version of the Mac OS are ... | |
| memory and internet | 10/14/2009 |
| Q: I received a mac OSX laptop second hand from someone that had supposedly cleaned out everything on ... A: Yehuda, Do you know what kind of macintosh it is? Apple menu> About this Macintosh. I need to ... | |
| iphoto on tiger | 10/14/2009 |
| Q: I recently bought a used ibook g4. It did not come with any cds or anything. Someone was helping me ... A: Ginny, Free? Free will be an issue. If you had an intel ibook, I'd suggest picasa - ... | |
| Won't show the Brightness Control Bar | 10/11/2009 |
| Q: My computer is PPC G4 Dual 1Ghz 1.5G Ram + 17" Studio Display, OS 10.4.11. When I click the display ... A: Galen, Nope. Nothing is wrong. On the iMac, the display is integrated into the CPU - it's one ... | |
| playing dvds... | 10/10/2009 |
| Q: Below are the specs for my laptop. If I put a DVD into my laptop, whether it's from the video store ... A: JR, I hate to say it - your DVD drive is going bad. There is a sensor in there that's saying the ... | |
| pc to mac email attachments | 10/4/2009 |
| Q: I read your answer about using AppleDouble or Mime/Base64 for pc to mac attachment problems but I'm ... A: Jay, What format is the file she's sending you - not 'word' - but .doc? Docx? If she's working ... | |
| superdrive | 9/30/2009 |
| Q: I have tried to Erase and Install using my original Mac OSX Tiger DVD but my computer just whirs it ... A: Dennis, You're not going to like my advice. Sorry. I think your DVD drive is bad. Yes, I know it ... | |
| pc to mac email attachments | 9/26/2009 |
| Q: I read your answer about using AppleDouble or Mime/Base64 for pc to mac attachment problems but I'm ... A: Jay, Wow, I have a feeling that was an old answer. Mostly because, I have no idea what I wrote. ... | |
| OS X 10.4.11 - 10.5 | 9/26/2009 |
| Q: I was running OSX 10.4.11 and got the upgrade DVD for 10.5 Leopard. I am running a non-intel Mac. I ... A: Pete, I can possibly help. Or at least I'll try. I can't say off the top of my head what might ... | |
| Address line problem | 9/24/2009 |
| Q: I am a self-taught senior who has used a Mac for the last 5 years. I now have a 3 year old iMac and ... A: You're catching me on a morning where I'm free (normally, I'm so busy I can't see straight.) Go to ... | |
| Address line problem | 9/24/2009 |
| Q: I am a self-taught senior who has used a Mac for the last 5 years. I now have a 3 year old iMac and ... A: Hazel, We all 'mess things' up on occasion in life. I'm sure in some areas you'd run circles ... | |
| regarding MAC OSX | 9/23/2009 |
| Q: i have the aluminium macbook running Mac OSX leopard. i have two questions for you. que 1) can i ... A: Karan, 1) Yes. Your machine is an intel macbook - all the intel macintoshes run snow leopar 2) ... | |
| Deleting mail from client but NOT server | 9/22/2009 |
| Q: have a G-mail account. I have a bunch of e-mail clients on different computers that access this ... A: Seth, There are two things you can do. First, look at the attached image - if you go to your gmail ... | |
| iMovie quality | 9/22/2009 |
| Q: I just converted from PC to an iMac 2.66 ... I am hooking up my Sony DCR SR42 hard disk drive ... A: Andy, It should improve the quality as it's going to convert the MPEG-2 file into the DV format - ... | |
| iMovie quality | 9/21/2009 |
| Q: I just converted from PC to an iMac 2.66 ... I am hooking up my Sony DCR SR42 hard disk drive ... A: Andy, I hope you won't be surprised that I've never seen a Sony DCR SR42. Obviously, there are too ... | |
| purchasing a DVD palyer | 9/15/2009 |
| Q: I have an Imac G3 with 640 mg ram, version 10.4.11. I would like to purchase an external DVD player. ... A: Bud, A DVD player does just that - it plays back dvds (data and "Video.") I'm not sure you can buy ... | |
| Windows vs. Mac. | 9/15/2009 |
| Q: I am considering a new desktop computer; I now have WindowsXP and I'm leaning towards WindowsVista. ... A: Nancy, I'll tell you I professionally use both (as a video editor, I don't care about which tool I ... | |
| no more cd icon appears. | 9/7/2009 |
| Q: i tried to ask the same fellow, but only your name came up. i have a mac os x 10.4.1 i used to be ... A: Ok, If you've done the following: Checked the finder preferences (and turned them off/on again - ... | |
| no more cd icon appears. | 9/5/2009 |
| Q: i tried to ask the same fellow, but only your name came up. i have a mac os x 10.4.1 i used to be ... A: Hal, Nope. No applejack needed (where were you told this?) Either you didn't tell me about other ... | |
| transfer aol address book to .mac address book | 9/1/2009 |
| Q: i am trying to transfer my aol address book into my mobile me address book (the aol book was also ... A: Karen, We're WAY over my head - but yes, I did find some possibly solutions; this isn't going to be ... | |
| Fonts | 8/29/2009 |
| Q: I copied a font off of my old G3 and placed it in my User/Library/Fonts file. While I see it there, ... A: Rita, You don't mention what kind of font it was on your G3. It sounds like you pulled the screen ... | |
| backup and upgrade | 8/28/2009 |
| Q: I would like to backup an I-book to a partition on an external HD. How do I format the partition for ... A: Larry, If it's an ibook (a non-intel mac), there are TWO things you need to do... First, the drive ... | |
| Increasing Virtual PC ram allotment on a G4 1.25 ghz mac | 8/21/2009 |
| Q: Currently running OS x 10.5.8, XP Pro (SP3) under Virtual PC v 7.0.3 with 2 Gb ram installed. Is ... A: BS, I can only address a bit of this. I haven't owned a G4/5 machine for nearly 3 years; and the ... | |
| airport express | 7/29/2009 |
| Q: Today I just changed my internet provider and therefore my modem. My old provider used a phone line ... A: Audrey, Some providers check the "MAC" address of the computer connected to their high speed cable ... | |
| grey screen | 7/27/2009 |
| Q: I purchased a used macbook,had to install leopard to it, came with it, had 10.4, tried installing ... A: Donna, If both disks boot but FAIL (leave you at a grey screen, or get through a partial install) ... | |
| drive wipes | 7/24/2009 |
| Q: I am considering wiping my hard drive clean and starting over. I haven't done it, don't know the ins ... A: Jim, Don't you think it'd make more sense to see if we could fix safari? Yes, you could do a 'new ... | |
| Mac friendly cameras | 7/16/2009 |
| Q: I have recently purchased an iMac OS X. I am in the market for a new digital camera but am really ... A: Marc, I hate to say that I won't recommend a camera.... Here are my general reasons: • Almost ... | |
| LCD HD Monitor | 7/14/2009 |
| Q: I'm actually asking for my father in law, who is a little less computer savvy than I am. He gets 6 ... A: Charles, I have no idea; I think it's idiopathic to AOL itself. Call them. They have a free mac ... | |
| Battery problem | 7/13/2009 |
| Q: The site won't let me ask another follow up question, so I'm quoting your most recent answer to my ... A: Kim, That battery is bad. Instead of 5000 (out of 5800)....or even 4000... you're getting only ... | |
| Rounded edges | 7/12/2009 |
| Q: Hey Jeff, I feel like this is a stupid question but I cannot figure out how to get the effect of ... A: Charlotte, Not a stupid question - but it truly depends on your editorial tool. On that video (I'm ... | |
| Shut down problem #2! | 7/9/2009 |
| Q: The site won't let me ask another follow up question, so I'm quoting your most recent answer to my ... A: Kim, While it's possible not to go to the current version of the OS, since we don't know that ... | |
| No shut down | 7/8/2009 |
| Q: I asked this question (quote below, with your answer) some time ago and have been busy trying to ... A: Kim, AH. sbin/unmount is a unix UNMOUTING utility. It restarts from the DVD? That's GREAT. ... | |
| No shut down | 7/8/2009 |
| Q: I asked this question (quote below, with your answer) some time ago and have been busy trying to ... A: Kim, Shutdown: Well, good and bad news. It's not your (specific) user on your machine. Onyx not ... | |
| No shut down | 7/7/2009 |
| Q: I asked this question (quote below, with your answer) some time ago and have been busy trying to ... A: Kim, Since we're now dealing with two problems, I'm going to break them up. Shutdown: I'd like you ... | |
| slideshows | 7/6/2009 |
| Q: I took some photos from iPhoto and a couple of songs from iTunes and put them into iMovie (7.1.4). ... A: Ernie, Create a slideshow in iDVD (or use your movie from iMovie.) In iDVD Press the 'DVD Map' ... | |
| imovie6 compatible camcorder | 7/4/2009 |
| Q: First of all, can I upgrade imovie6 on my imac G4? If not, I would like to know what kind of ... A: The man at best buy doesn't seem to be very familiar with best buy. I see at least 5 cameras from ... | |
| imovie6 compatible camcorder | 7/4/2009 |
| Q: First of all, can I upgrade imovie6 on my imac G4? If not, I would like to know what kind of ... A: Mary Anne, Actually there are over a dozen different types of camcorders. Here are the *major* ... | |
| Mac compatible MP3 player | 7/1/2009 |
| Q: I have an Archos 105, which has a "mass storage" USB mode that is compatible with Macs. At work I ... A: Well a Fat16 drive is readable and writable by OSX. 10.4 or 5. I wanted you to do the permissions ... | |
| Mac compatible MP3 player | 6/30/2009 |
| Q: I have an Archos 105, which has a "mass storage" USB mode that is compatible with Macs. At work I ... A: Paul, I have a couple of thoughts, and since I don't have an Archos 105, I can only throw some ... | |
| .mts files now won't play | 6/29/2009 |
| Q: Hey Jeff. I was able to play .mts files well in Toast Video Player 9. I upgraded to Toast 10 Pro- ... A: Dave, Do you have some webspace that you could upload it to like a dot Mac/me account? If not, you ... | |
| .mts files now won't play | 6/28/2009 |
| Q: Hey Jeff. I was able to play .mts files well in Toast Video Player 9. I upgraded to Toast 10 Pro- ... A: Dave, Ok, those were the obvious questions.... Let's try some more specific items What version of ... | |
| MAC OS and LINUX UBUNTU | 6/28/2009 |
| Q: I recently just got a hold of my aunts old apple mac os. I cant say much about the model except that ... A: Ritchel, There should be some live CDs that work with the G3. I'm not sure the version of Ubuntu ... | |
| .mts files now won't play | 6/27/2009 |
| Q: Hey Jeff. I was able to play .mts files well in Toast Video Player 9. I upgraded to Toast 10 Pro- ... A: A couple of ideas, nothing huge... First, Toast 9 and Toast 10 can co-exist on the same machine - ... | |
| flashing folder | 6/26/2009 |
| Q: i have a 24" imac, and it shut down recently) i restarted the computer and now it doesnt boot but a ... A: Andrew, I think your internal had drive is bad. What makes me think this is that you've built an ... | |
| sound input problems | 6/25/2009 |
| Q: I have a new mac mini, OS 10.5.6. When I plug a mic jack from a head set (I've tried 2--a Dynex ... A: David, We're a little out of my league - both in audio wiring and mac Mini's (Hey, I don't have ... | |
| SMPTun | 6/21/2009 |
| Q: what is and where is the account preference panel? And what is SMTP? A: Kay, I'm assuming you're talking about OSX mail. You'll find the account preference by launching ... | |
| Airport looses ability to locate signals | 6/21/2009 |
| Q: I have a Mac OS X Version 10.5.6. Over the past week the same frustrating scenario is repeating ... A: Esther, There are three possibilities with your problem: 1) The hardware is failing in your mac 2) ... | |
| imovie6 compatible camcorder | 6/15/2009 |
| Q: First of all, can I upgrade imovie6 on my imac G4? If not, I would like to know what kind of ... A: Mary Anne, You can't really upgrade to the new version of iMovie (that'd be from iLife 08 or 09.) ... | |
| Colour shift | 6/10/2009 |
| Q: G4 silver DD running OSX 10.3.9 Problem started when I had to force quit from the finder. Now when I ... A: David, I'm going to try a guess before I do a systematic shot at what's wrong. You've done the big ... | |
| iphoto thumbnail and view | 6/2/2009 |
| Q: i have recently moved photos from time machine to iphoto and back again a few times. now many of my ... A: Vincent, Is the photo actually there? Could you right click and 'reveal in finder" for one of the ... | |
| Iphoto | 5/27/2009 |
| Q: I have searched as far as I can and cannot find how to delete all duplicate photos without deleting ... A: Roger, Boy do I have an answer for you. For the record, I couldn't find how to do it in iPhoto ... | |
| Shutdown failure | 5/26/2009 |
| Q: I'm having a weird problem with my MacBook Pro (2.4GHz intel core 2 duo, 4gb RAM, OSX 10.5.7) - in ... A: Kim, Lots and lots of ideas. No one single 'solution' though. When did this problem start? By ... | |
| Menu bar 3rd party icons | 5/24/2009 |
| Q: Imac Intel Core Duo with OS Leopard. I installed Titanium Toast 10 which came with CD Spin ... A: Susan, What did Roxio say when you contacted them? I believe the driver you want is in your system ... | |
| Menu bar 3rd party icons | 5/24/2009 |
| Q: Imac Intel Core Duo with OS Leopard. I installed Titanium Toast 10 which came with CD Spin ... A: Susan, Quit the Menu item. Download App Cleaner: <http://www.freemacsoft.net/AppCleaner/index.php> ... | |
| ocx system runing Panther | 5/23/2009 |
| Q: I bought an ocx Panther system from the thrift shop it boots up but the previous user is unknown as ... A: Kevin, You're going to need an OSX boot disk (and likely it'll have to be 10.2 or 10.3) depending ... | |
| Mac osx wont boot up | 5/20/2009 |
| Q: My I Mac wont boot up. When I turn it on I get a grey folder with a flashing question mark in the ... A: Glyn, This is 'open' ended...we're going to have to try a few things here. I'd like you to grab ... | |
| Photobooth wont launch properly | 5/11/2009 |
| Q: I have a macbook 2.4 bought in nov 2008 in SF CA and I updated the OS to the leopard 10.5. Can that ... A: Norman, If it didn't show up, it wouldn't be 'fixable' by a software upgrade. I don't know what ... | |
| Photobooth wont launch properly | 5/10/2009 |
| Q: I have a macbook 2.4 bought in nov 2008 in SF CA and I updated the OS to the leopard 10.5. Can that ... A: Norman, Please have a good laugh - I'm in philadelphia, often called "phil" or Phila, and thought ... | |
| Photobooth wont launch properly | 5/10/2009 |
| Q: I have a macbook 2.4 bought in nov 2008 in SF CA and I updated the OS to the leopard 10.5. Can that ... A: Norman, No, upgrading to leopard will not disable photobooth or ichat's ability to do isight. The ... | |
| adobe loading | 5/5/2009 |
| Q: adobe wants to update and loads first making it impossible to get past 'all the windows' that load ... A: Deb, I think your question is 'whats wrong' - and I dont' know from what you've told me. What I ... | |
| iMac and Sony DVD Camcorder 108 | 5/1/2009 |
| Q: I was just searching through possible options and came across a post regarding my Sony DCR 108 ... A: Curtis, I don't know if you looked at the iLife/iMovie camera support page: ... | |
| My mac mini OS X Leopard won't start start up? | 4/15/2009 |
| Q: I recently purchased a Mac Mini from a friend of mine that was practically brand new and in perfect ... A: Steph, I suspect the hard drive is dead. But, If you turn it on with a mac os CD/DVD in, ... | |
| internet connection sharing between an xp box and osx box | 4/10/2009 |
| Q: i think the subject is the question here... 1. an answer to whether its possible. 2. a how-to or ... A: Piranha. It's possible given that you have two different types of Internet connections. So, if you ... | |
| WORK SAFTY | 4/10/2009 |
| Q: I was wondering would you please explain to me: what does safe boot do? P.S I've got a eMac which ... A: Cameron: Safe boot explained by apple: http://support.apple.com/kb/HT1564 # It forces a directory ... | |
| colors messed up | 3/26/2009 |
| Q: Here is my problem: whenever I start up my Mac Mini OS 10.4, the colors first appear fine but once ... A: Nic, It's a strange problem. Ok, three things I want you to try/look at. a) Let's check that ... | |
| WHERE IS IT? | 3/16/2009 |
| Q: Recently before Christmas I did a security update via the software update preference, it went ... A: Cameron, There are several utilities on your OSX DVD: http://support.apple.com/kb/HT2055 On ... | |
| PUT IT AWAY | 3/14/2009 |
| Q: I was wondering would you please tell me: when people install additional stuff on their computers, ... A: Cameron, I'm unsure on how to answer this: if you're asking me, physically, where those things are ... | |
| mac | 2/24/2009 |
| Q: how do I get powerpoint on a mac. A: Tim, Purchase Microsoft Office: ... | |
| Mac User | 2/15/2009 |
| Q: When I created a new user - iPhoto works perfectly (with thumbnails). How can I fix my user ... A: Cora, The reason that your name (and then later admin) were grey was because they ALREADY belonged ... | |
| Mac User | 2/11/2009 |
| Q: When I created a new user - iPhoto works perfectly (with thumbnails). How can I fix my user ... A: Cora, I've been thinking about this deeply for the last two/three days. Yes, it's a stumper for me ... | |
| Mac10.4.11 burned disks now locked | 2/10/2009 |
| Q: still the same matter - my desktop is the normal arrangement, I was referring to items in the Dock ... A: U It may or may not be something about permissions; but I'm struggling to help because we have to ... | |
| Mac10.4.11 burned disks now locked | 2/10/2009 |
| Q: still the same matter - my desktop is the normal arrangement, I was referring to items in the Dock ... A: Udo, Your desktop is a series of shortcuts/aliases. If you drag a PROGRAM it goes to the LEFT of ... | |
| Mac10.4.11 burned disks now locked | 2/9/2009 |
| Q: something has changed on my Mac; when I burned disks from Finder I used to then be able to download ... A: Udo, Something is majorily wrong. Documents isn't on the desktop. Neither is iTunes, iPhoto or ... | |
| Mac10.4.11 burned disks now locked | 2/8/2009 |
| Q: something has changed on my Mac; when I burned disks from Finder I used to then be able to download ... A: Udo, I think you're trying to move a file from your CD/DVD. You can't modify material on an ... | |
| iPhoto | 2/7/2009 |
| Q: You said you were patient, so I hope you don't mind that I'm back again. I went to HD and did ... A: Cora, I've been thinking about this for two days, and yes, I'm stumped. If I had control of the ... | |
| iPhoto | 2/7/2009 |
| Q: You said you were patient, so I hope you don't mind that I'm back again. I went to HD and did ... A: Cora, I think I know what's wrong (with the apple instruction...) It says: Locate the original ... | |
| iPhoto | 2/6/2009 |
| Q: You said you were patient, so I hope you don't mind that I'm back again. I went to HD and did ... A: Cora, Ok, let's go back and make sure you did one this: From this: ... | |
| Thumbnails in iPhoto | 2/5/2009 |
| Q: Last week I was able to see an Album in thumb8p115nails on my Mac OS X Version 10.5.6. Now I can ... A: Cora, Ok, since that didn't work, I'll ask more specific questions (as the answer isn't a 'quick ... | |
| Mac OS upgrade from 10.3 to latest | 2/5/2009 |
| Q: I have a g4 933 mhz running 10.3 and would like to update to the latest version of the operating ... A: David, It sounds like you have this mac: ... | |
| colors messed up follow-up | 1/28/2009 |
| Q: I booted up using the fsck method. The computer "appeared OK", so I rebooted but the problem ... A: Nic, What's wrong is that there is a preference specific to your user. If we trash the right ... | |
| System Preferences Not Opening | 1/27/2009 |
| Q: When I try to open System Preferences the window will not open. It is in my applications folder and ... A: Parker, it sounds like you're doing fine so far. If you launched the disk utility, in the top left ... | |
| System Preferences Not Opening | 1/27/2009 |
| Q: When I try to open System Preferences the window will not open. It is in my applications folder and ... A: Parker, If it's in your applications folder, and does not launch when you double click it, ... | |
| colors messed up follow-up | 1/26/2009 |
| Q: I booted up using the fsck method. The computer "appeared OK", so I rebooted but the problem ... A: Nic, Ok, so we can rule out hardware. I'd like to rule out your user. Can you go into system ... | |
| startup colors all messed up | 1/25/2009 |
| Q: Every time I start up, the screen displays only a few colors, making it impossible to discern what's ... A: Nic, I need to still isolate that it's not your hardware. It certainly sounds like software from ... | |
| startup colors all messed up | 1/24/2009 |
| Q: Every time I start up, the screen displays only a few colors, making it impossible to discern what's ... A: Nic, Well, I'd like you to boot off the system disk (hold down the C key). If the colors are fine ... | |
| Mac OS X 10.411 | 1/21/2009 |
| Q: I need to know what type of speakers will work on my MAC. (Do they have to be Apple? I received the ... A: Dale, The answer is maybe. OSX has some drivers of USB fobs that have analog Audio input/outputs. ... | |
| failure of G4 laptop to restart following automatic updates | 1/20/2009 |
| Q: I purchased a 12" G4 laptop on ebay a few months ago. It came with OSX Tiger preinstalled. It has ... A: Ann, Sorry about this long response. The reason I asked you about your Tiger disk, is because I ... | |
| failure of G4 laptop to restart following automatic updates | 1/20/2009 |
| Q: I purchased a 12" G4 laptop on ebay a few months ago. It came with OSX Tiger preinstalled. It has ... A: Ann, Do you have access to another macintosh? Do you have your tiger disk and/or the disks that ... | |
| ActiveX | 1/17/2009 |
| Q: My wife is working with a company that said she needs to download activeX for some reason. I know ... A: Jim, Unfortunately, Active X is a technology that microsoft created to allow increased ... | |
| compression programs | 1/9/2009 |
| Q: Windows users employ an application called WINRAR to compress files and folders. Apple users employ ... A: Jim, Sure I do. First, neither are the default. Zip still is the leading win compression. And ... | |
| Locked folder on imac desktop | 1/6/2009 |
| Q: I put a USB music pen in the back of my imac in the USB port, put music on but have two folders ... A: Charmaine, I have a feeling there is an NTFS partition or a permissions problem. 1) Who makes the ... | |
| SAFARI TEST | 1/1/2009 |
| Q: I run OS 10.4.11 on a mac mini. Safari is awfull. If I open a second window, within i-2 minutes, ... A: Alex, I'm confused by two things you're saying: First: "Safari has not changed. It is still a one ... | |
| ONYX OK ! | 12/31/2008 |
| Q: I run OS 10.4.11 on a mac mini. Safari is awfull. If I open a second window, within i-2 minutes, ... A: Jim, Ok, let's try safari. Don't use the 'older version' - only the current one. Onyx doesn't ... | |
| SAFARI | 12/31/2008 |
| Q: I run OS 10.4.11 on a mac mini. Safari is awfull. If I open a second window, within i-2 minutes, ... A: Jim, Good, no 'major' problems on your system. Onyx will wipe out a bunch of cache files that will ... | |
| SAFARI | 12/30/2008 |
| Q: I run OS 10.4.11 on a mac mini. Safari is awfull. If I open a second window, within i-2 minutes, ... A: Jim, It sounds like some odd things are going on. Safari is normally a well behaved browser. It ... | |
| Samsung digital cam andMAC | 12/29/2008 |
| Q: Is there a way to download from this cam to the IMAC i do not have any MAC software for it ANSWER: ... A: Jan, Ok, we're good to go. You have a firewire camera. You should see a connection on your camera ... | |
| Samsung digital cam andMAC | 12/28/2008 |
| Q: Is there a way to download from this cam to the IMAC i do not have any MAC software for it A: Jan, I need a bit more information to be of help. Which Samsung camera? Model number? USB or ... | |
| External HD for MAc | 12/26/2008 |
| Q: im a bit confused cause im logged on with admin rights. I tried copying things from another computer ... A: Dave, I think I know what's wrong. How to fix it, is a different problem. Open up disk utilities ... | |
| finder desktop troubles | 12/17/2008 |
| Q: my desktop displays files and folders but I can not open anything using the mouse. If i click the ... A: Ok, I have a couple of guesses/possbilities. If we're assuming the mouse isn't bad... If you can ... | |
| Overprinting on websites in Safari | 12/15/2008 |
| Q: I have a ten month old desktop iMac -dual core - flat screen - OSX Leopard. On Safari on many ... A: Jim, It's not you and it's not Safari - at least I don't think so. I think it's poor webdesign ... | |
| Slideshow to DVD | 12/15/2008 |
| Q: I have iphoto and powerpoint. I would like to create a slideshow that can be shown on a DVD ... A: Kay, I don't know what you can do without a DVD burner. Yeah, the new iLife would have helped - if ... | |
| invisible external drives | 12/14/2008 |
| Q: I have a MacBook Pro with Leopard. I am using a Iomega MiniMax 450gb external drive to store itunes ... A: Max... Does it show up in the disk utility? Does it show up in system profiler (in your utilities ... | |
| video preview problem | 12/12/2008 |
| Q: Until recently, I was able to preview QT, wmv and avi videos in a Finder window and now (after a ... A: Red, Flip 4 mac only helped with WMV files...and some types of Avi files. Try Perian : ... | |
| startup problem after power outages | 12/10/2008 |
| Q: I have had a repeating problem with my iMac G5 using OSx 10.4.11. I live in an area where there are ... A: Marty, The problem could be one fo two things. First, you don't say how old the iMacG5 is, but I"m ... | |
| Pinwheel of Death | 12/7/2008 |
| Q: Often when I am executing a command to the computer, I will get that dreaded color pinwheel, the PC ... A: Mac Rookie, Press Command-Option-Escape. This will bring up the force quit window. Select the ... | |
| installing tiger | 12/3/2008 |
| Q: After installing tiger on my G4, I received the following message "The application 'Transport ... A: Sue, By any chance do you have (or did you have) the Palm desktop installed? The Hotsynclib is a ... | |
| PowerMac G4 Quicksilver | 12/3/2008 |
| Q: I just bought a powermac g4 quicksilver off of craigslist and it worked fine for about 2 months. ... A: Magdalene, Just because the warranty was up, doesn't mean they can't work on it. Is it a common ... | |
| Burning a CD from Downloaded Music | 11/28/2008 |
| Q: A friend asked if I would download Oprah's free music for her. I did that (they are in MP3 format). ... A: Ron, Yup. The problem is what you actually burned. A CD Disc is something very specific. AIFF or ... | |
| duplicated "Library" | 11/27/2008 |
| Q: I seem to have two folders titled LIBRARY. One is directly under my HD folder and the other is a ... A: Kaley, What a great question! I get this one (professionally) all the time. Your macintosh ... | |
| usb hard drive not detected mac os x 10.3.9 | 11/25/2008 |
| Q: im using a mac os x 10.3.9. i got a problem with my powerbook G4 where the external drive using the ... A: ahmadraisj, If you open system profiler (under your utilities folder), you'll see a list of things ... | |
| LG rewriter NOT recognized under Bootcamp - Second tray problem. | 11/25/2008 |
| Q: I have a LG blu-ray rewriter (ref : GGWH20L) inside my Mac Pro (2x2.66 HHz Dual-Core Intel Xeon, OS ... A: William, I can only make a guess or two (but they'll be decent guesses). I think you have a ... | |
| Email attachments mac to pc | 11/24/2008 |
| Q: Philip, I feel bad - whoever was your help back then misinformed you (or didn't show you how to ... A: Mary, It's a different world in 2008. Right click and compress your files before bring them to ... | |
| MORE TIME | 11/20/2008 |
| Q: I was wondering would you please explain to me: how do our computers know when it's day light ... A: Cameron, Actually that's pretty easy. First, your mac stays sync'd to an atomic clock (it does the ... | |
| X11.app utility to enable OpenOffice | 11/19/2008 |
| Q: Jeff... I used to be an allexperts volunteer--many years ago when folks still wanted advice about ... A: Kevin, Ah, X11 is part of the Developer tools - specifically, it's part of UNIX - X11 is a 'user ... | |
| Duplicating DVDs | 11/17/2008 |
| Q: I'm having trouble duplicating a DVD for a friend. I have a G4 867 running 10.4.11. The original ... A: Ron, That's the problem. It's a commercial DVD, and likely has the CSS (content scrambling ... | |
| Start up Issues | 11/13/2008 |
| Q: I'm using Tiger on a G5. When starting up I get the sound, then the apple logo then a screen that ... A: David, I hate to say it, but I think your hard drive is bad (or going bad.) If you're able to run ... | |
| Mac Emoticons | 10/31/2008 |
| Q: Can you recommend a safe website that offers free Mac emoticons? A: Michelle, Attached is a search from Macupdate for emoticons: ... | |
| mac | 10/31/2008 |
| Q: i have now relised that i can not open some folders such as safari and also i can not save a game, ... A: James, I'm pretty sure you can't delete the system hard drive. Safari is a program, do you mean ... | |
| power button flashes on blueberry mac | 10/28/2008 |
| Q: My old blueberry desktop worked yesterday. I use it in my kindergarten classroom for students to ... A: Teresa, It's hard to say. Here are the possibilities: Power supply is bad Logic board is bad Hard ... | |
| OSX UPGRADES | 10/27/2008 |
| Q: I HAVE A G3 (BLUE) I HAVE OS X 10.1.5 AND I CAN'T SURF THE NET ....(USEING IEXPLORE) I THINK I HAVE ... A: Ray, Attached is a link to everymac.com ... | |
| Safari problems | 10/26/2008 |
| Q: I have 2 questions: 1- My toolbar in Safari has disappeared completely, all except for the "Add ... A: 1) It sounds like you've got the Bookmark bar (Not the toolbar) hidden. View>Show bookmarks Bar. 2) ... | |
| Sony dcr dvd 108 | 10/22/2008 |
| Q: after looking through your archives of questions I think I'm hooped but will ask anyway. I just ... A: TJ, For free, from squared5.com is mpegstreamclip. It will allow you to 'rip' material from your ... | |
| iMovie HD photo quality | 10/14/2008 |
| Q: When I make a movie using photos and video clips in iMovie HD, the quality of the photos once ... A: Ali, The problem is that video is much, much lower quality than your still. You have an 8 ... | |
| Final Cut | 10/12/2008 |
| Q: I was rendering a clip in Final Cut and the program stopped working, I can not open or close any ... A: César, Well, if it stopped working, you're going to have to force quit it. There's a chance when ... | |
| iMac commands and compatibility | 10/11/2008 |
| Q: I’m using an iMac, OS X v.10.5.4, and most of what I do is in Quark 6.1 and MS Office:mac ... A: Frank, Wow, that's three questions. I no longer use word (I now use OpenOffice - a free open ... | |
| imovie to final cut pro | 10/9/2008 |
| Q: Why is there static in the audio when I imported a file from imovie? I have the video but no sound ... A: Ulysees, I don't think that FCP supports that version of iMovie. If you're just trying to get ... | |
| Editing free software | 10/2/2008 |
| Q: I am looking to do the following: 1) cut an audio file which is a .mov file 2) edit videos which i ... A: Salim, 1) If it's just an audio file - I'll suggest Audacity (google this - it's open source + ... | |
| updating to leopard | 9/28/2008 |
| Q: What exactly do I need to back up before updating to Leopard and how do I do it? Will updating my ... A: Sara, There are two major ways to update OSX. Either way, I'd back up my user (Macintosh ... | |
| Used G5 | 9/26/2008 |
| Q: I bought a used G5 and if works fine. However the previous owners name keeps popping up in places. I ... A: Xavier, You don't tell me where it 'pops' up - so I have to give you some generic advice. It ... | |
| Burner | 9/24/2008 |
| Q: I have a MacBook 13" running 10.5.5. I have an external burner: TDK DVDRW0404N. It's been ... A: Jerry, I don't think it's a driver issue. I think the drive is going bad. You mention that the ... | |
| FCP/macbook pro help | 9/24/2008 |
| Q: im usually pc based so am totally new to macs and need some help please. im thinking about getting ... A: Gerry, I don't know where you'd buy an older copy of FCP. I'd certainly advice you against buying ... | |
| IBook G4 will upgrading solve my problems? | 9/17/2008 |
| Q: I recently downloaded the latest version of Safari on my I Book G4 running 10.3.9 When it all went ... A: Sharon, That's only the first step in repair, the are about 3-4 things to do, but they become ... | |
| IBook G4 will upgrading solve my problems? | 9/16/2008 |
| Q: I recently downloaded the latest version of Safari on my I Book G4 running 10.3.9 When it all went ... A: Sharon, There are three things that could be done. First, we could try to repair your mac. Second, ... | |
| precision optical mouse | 9/16/2008 |
| Q: Jeff ... the mouse on my computer (eMac) Mac OS X, gives the cursor/pointer erratic, jerky ... A: Lyn, There definitely sounds like there's something wrong iwth your mouse. My best suggestion ... | |
| reinstall, clean, external hardrive | 9/13/2008 |
| Q: My mac (macbook pro intel) osx 10.4.11, has been running a bit slow and i thought it would be a ... A: Clarke, No you can't do this. At not least the way you want. First, it sounds like you're ... | |
| Disk spins, won't boot, chime or beep | 9/11/2008 |
| Q: Sir. Thank you so much for whatever suggestions you can offer for my problem. I am temporarily ... A: Erik, Thanks for the details. It was very helpful. I think the 2nd machine is broken. Some ... | |
| Quark Xpress | 9/10/2008 |
| Q: I am running Mac OS and using both quark 6 and 7 and where the program would go to the last used ... A: Steve, I don't like placing blame - Apple has two sets of compatibility paths, Quark is working ... | |
| Applications that don't start | 9/9/2008 |
| Q: I have 2 old iBooks both G3. On each machine I have had (different) applications fail to start ... A: Lorin, Here's how to find the system error log: In your utilities folder there is an application ... | |
| dead ibook | 9/9/2008 |
| Q: my ibook G4 recently died. It just clicked off and when I try to turn it back on, it clicks and ... A: Meg, It depends on what was wrong with your old laptop. Are you going to an Apple store? Buying ... | |
| how do I upload video from my camera? | 9/4/2008 |
| Q: How do I upload videos taken on my camera (canon sd 630) to either iphoto or imovie? I have a ... A: Let's do photos first - it sounds like you have a photo camera (connects via USB?). Does iphoto see ... | |
| login to www.apple.com | 9/2/2008 |
| Q: I have a powerbook G4. At home I try to login to any of the apple sites and Safari tells me the ... A: Well, this is very strange. You're able to ping apple, you're able to traceroute apple... Which ... | |
| login to www.apple.com | 9/2/2008 |
| Q: I have a powerbook G4. At home I try to login to any of the apple sites and Safari tells me the ... A: Ok. Let's try something else. In your utilities folder there's a program called network utility. ... | |
| which route should i go to emulate XP Office 07 on my Powerbook G4? | 9/1/2008 |
| Q: I recently bought my first Mac, a 15" Powerbook G4 running 10.5.4 (if thats not right, i know its ... A: Harrison. Thanks for the kind words. I'm hesitant to tell you to spend any money. That machine ... | |
| login to www.apple.com | 8/31/2008 |
| Q: I have a powerbook G4. At home I try to login to any of the apple sites and Safari tells me the ... A: Humberto, I think there are a dozen things that could cause this: Let's start with this: where are ... | |
| Camcorder compatibility with Mac OS 10.5 | 8/30/2008 |
| Q: I want to buy a camcorder, not an expensive one, around Ł260 ($250?). I am looking at a JVC with ... A: Martin, Instead of suggesting a specific camera, I'd rather suggest cameras that are definitely ... | |
| mp3 | 8/25/2008 |
| Q: I have some mp3's that are old time radio shows. In my iTunes the rate shows as 22.050khz and each ... A: Ed, It depends on the type of CD you want to make; CD or MP3 CD. To set this, open your iTunes ... | |
| Calendar and Contact Categories in Entourage | 8/14/2008 |
| Q: Can you help me please with the following three questions. I have included a tiff document to show ... A: Gareth, Since I don't use entourage, I can only 'guess' at some of the right answers. There is a ... | |
| MacMAME | 7/20/2008 |
| Q: I cannot play MacMAME with my PowerPC. When I run it, no game lists are present. But i have placed ... A: Again, I have no idea - as I've never used MacMame and don't have a PPC system any more... but a ... | |
| MacMAME | 7/19/2008 |
| Q: I cannot play MacMAME with my PowerPC. When I run it, no game lists are present. But i have placed ... A: Joinseto, I have no idea; but I'll recommend you get the latest osx macmame here: ... | |
| camcorder compatibility with Mac | 7/15/2008 |
| Q: What about the compatibility of the Canon FS 100 with Mac? Is the small Flip camcorder ... A: Benjamin, I don't have any personal experience with either. A google search says yes: ... | |
| Powerpoint to CD | 7/11/2008 |
| Q: I've searched all over the net for an answer to this but no success. Perhaps you can supply some ... A: Bob, Well, Powerpoint is of no help to us. But Apple's Keynote (part of iWork) can open Power ... | |
| CHECK UP - OS X 10.4 | 6/30/2008 |
| Q: I was wondering would you please suggest to me: how often should I do a software update within ... A: Cameron, It depends on what you're doing. If you're on a 'high end' editing system (Avid, final ... | |
| account retrieval | 6/28/2008 |
| Q: I have just changed web host and the advice was that I could just delete my old email account and ... A: Sofia, Sorry, I only have bad news for you. Unfortunately this isn't a Mac problem. It sounds ... | |
| email system compatable with outlook express | 6/27/2008 |
| Q: I am a computer novis who have just moved my website to another host. That part is fine and ... A: Sofia, Sigh. Your new isp aren't very macintosh strong. Outlook express has been dead on the ... | |
| laptop | 6/25/2008 |
| Q: running osx (version 10.5.5 i think according to system profiler) but im not sure which version. ... A: Adam, Things may be pretty bad. It sounds like your hard disk is bad (by the way, it's 10.5.3). ... | |
| Powerbook screen saver problem | 6/25/2008 |
| Q: Ever since I bought my G4 Powerbook with OS 10.3.9, the screen saver has started erratically. It is ... A: Katie, The only thing I can think of is that you have the screensaver set based on one of the ... | |
| Internet Explorer | 6/17/2008 |
| Q: I want to download Internet Explorer for my Mac OSX.3.9 Dual 1.8 GHz PowerPC G5. I do not know ... A: Caroline, Internet Explorer was discontinued by Microsoft years ago. I suspect you 'need it' for ... | |
| iPhoto - numerous problems since updating to Leopard | 6/15/2008 |
| Q: Not sure if you can help at all - I have quite a random problem that even the apple store and their ... A: Joanna, It sounds like you have *numerous* iPhoto problems. I'm going to give you some suggestions ... | |
| Virus detection software for iMac | 6/13/2008 |
| Q: I just sent a 10-page website on a CD to a client, simple html pages built on an iMac with Adobe ... A: Mike, There are ZERO viruses on the Mac. None. Zip. Denada. Technically there are two proof of ... | |
| drive not mounting | 6/12/2008 |
| Q: I have a Hard drive (seagate 250 GB) that seems to have become unmounted. It happened I think when I ... A: Keith, I'm not sure that the drive is okay. You indicate that the drive 'became unmounted' while ... | |
| DVD burn movies. | 6/11/2008 |
| Q: New to MacBook computers. Some movies were downloaded from the VEOH web site. How does one burn ... A: Tony, I have no idea what the VEOH website. What format were the movies downloaded in? One burns ... | |
| Disk Utility & itunes Not Responding | 6/10/2008 |
| Q: I have a PowerBook G4 and running OSX 10.3.9. First I am having trouble opening itunes and the ... A: Grace Grab your OSX.3.9 disk. Reboot, hold down the C key. This is the installer disk...but it ... | |
| linkinus question | 6/1/2008 |
| Q: ok so i use linkinus for my irc software. and they just updated the software and when i try to ... A: Luke, It sounds like you've mounted the disk image, but haven't copied it to your applications ... | |
| iMovie HD 6.04 | 6/1/2008 |
| Q: I hope I can explain this problem properly. I have many low res. photos I am using along with mini ... A: Bill, Since we both understand the problem is the scaling.... The ken burns 'effect' scales and ... | |
| Leopard | 5/30/2008 |
| Q: I now have 10.3.5 and every time I option-drag copy a file, the name changes (my docs2008 becomes my ... A: Ed, First, please, please upgrade to 10.3.9. Running the latest version of the Mac OS reduces bugs ... | |
| Iphoto | 5/26/2008 |
| Q: Gday Jeff, Mate i have a problem re iphoto app. Everytime i try to open it it quits unexpectedly ... A: Roscoe, Did you follow the apple article? Open your pictures folder on your mac. You'll see ... | |
| Iphoto | 5/25/2008 |
| Q: Gday Jeff, Mate i have a problem re iphoto app. Everytime i try to open it it quits unexpectedly ... A: Roscoe, Hope you're well. It sounds like the iphoto database might be corrupted (or possibly the ... | |
| KEYCHAIN | 5/22/2008 |
| Q: I have just recently installed TIGER in my beloved old G3 iMac (600Mhz, 786 MB Ram) and I can't ... A: J.R. Two things. First, go to keychain and run keychain first aid. Second, make sure in safari ... | |
| Software problem with Illustrator/Photoshop | 5/21/2008 |
| Q: Jeff, I have an IMac with 1GB of ram installed & running OS X 10.4.11. When I am working in ... A: Jim, You're having enough problems, that I'm going to suggest contacting Adobe. Frankly, I don't ... | |
| Safari | 5/21/2008 |
| Q: I use OS X Tiger and Safari. While using Safari how do I download an image from the 'Net as a ... A: Angel, Unfortunately, You can't download something from the net as a 'little picture'. You have to ... | |
| Mac OSX 10.3.9 | 5/20/2008 |
| Q: Can you tell me do any of the email browsers out there support sending jpg attachments using a Mac? ... A: I'm not sure I understand the problem here. I just tested this with gmail (it has nothing to do ... | |
| Microphones in a Macpro? | 5/18/2008 |
| Q: I just purchased a MacPro 3,1 this year and for the most part I've been very happy with my ... A: AD, Plug it into your Mac: make sure it's in the left side port of the rear panel (right panel on ... | |
| Voice recognition | 5/18/2008 |
| Q: I am looking for the best speech and voice recognition software for mac. I was wondering if there is ... A: Conor, OSX has the ability (built in) to accepts commands like "open itunes." That's not what ... | |
| Mac G4 Cube performance enhancement | 5/16/2008 |
| Q: Will adding an external firewire hard drive improve the performance of the machine? In other words ... A: Michael, Unfortunately, not. Buying a faster processor will speed up the processing. *Possibly* ... | |
| Erratic mouse behavior. | 5/12/2008 |
| Q: I'm working on an iMac G5 that is some 4 years old and runs on OSX 10.3.9. For some 2 weeks now, ... A: Luc, I think you've diagnosed it correctly. I'm going to suggest that, yes, you're right, it's the ... | |
| Camcorders/film editing | 5/11/2008 |
| Q: ....i have a question about finding the right camcorder for my macbook for editing. The mini DVD's ... A: Ray, Pretty much *any* camcorder that is dv...and not DVD. DVD camcorders record, primarily for ... | |
| itunes | 5/11/2008 |
| Q: Jeff- I have an iMac G4 running OS10.2.8 ---- apparently, I need to upgrade to 10.3.6 or higher to ... A: Barry, Go to ebay. Search for "Panther macos" ... | |
| SO DIFFERENT | 5/10/2008 |
| Q: I have at Mac at home witch has a DVD/CD player in it. I was wondering would you please me: is the ... A: Cameron, Essentially yes... Except that computers will display video progressive, and TV's produce ... | |
| DVD Authoring HDV with FCP and DVD Studio Pro4 | 5/9/2008 |
| Q: I shot footage with my new JVC GY200U in HDV 720p60 native. I have exported the footage as ... A: Michael, I'm trying to track down your problem. Again, specifically, does the 720p60 file open in ... | |
| macbook trackpad/keyboard | 5/4/2008 |
| Q: *Note: I use Mac OS 10.5 ------------------------ Hi, Okay, so I bought a new MacBook Pro from my ... A: Yeah, totally bizarre. Doesn't make any sense at all. How are you handling it when it stops ... | |
| Mac G3 OS 9 HD failure | 5/3/2008 |
| Q: Jeff, I have a G3 Biege that has run well for 10yrs. I recently have been had a network issue which ... A: David, I'm guessing here - I think the hard drive is bad; when you can't do a full format, the ... | |
| recovering deleted data | 5/2/2008 |
| Q: In an attempt to clean up my computer and get it to run a little faster, I downloaded a hard drive ... A: Chris, Maybe. Maybe you can get it back. The act of reading this webpage could screw it up. When ... | |
| Mac not showing external harddrive anymore | 5/1/2008 |
| Q: I am running an iMac G4 (OS 10.4.11) and have been using Firestore FS-4HD external DTE hard drives ... A: Troy, I don't know if this is straightforward. There are four possible problems: 1) The computer ... | |
| browser history | 4/21/2008 |
| Q: because she was on her MySpace account all day instead of working and was wanred several times and ... A: Lisa, It may be too late. All your ex-employee would have had to do is this: Clear her browsing ... | |
| moving iMovie files to external hard drive | 4/11/2008 |
| Q: I have just purchased a 750 GB External Hard Drive and want to move my iMovie files currently on my ... A: iMovie 6 projects (and earlier) put all your video in the single iMovie project. Copy that project ... | |
| iPhoto 08 - disappearing photos | 4/9/2008 |
| Q: i uploaded some photos and as I am scrolling i can see the but if I stop the thumbnails disappear - ... A: Claudette, It sounds like the iPhoto cache is corrupted. You could try deleting it. iPhoto ... | |
| slow boot up | 4/7/2008 |
| Q: I use a powerpc IMac G5 OS 10.3.9 It takes a long time - over a minute - to boot up. Any ... A: Nothing that I mentioned...but you might want to run a utility called onyx. ... | |
| Advice for best camcorder to buy | 3/30/2008 |
| Q: Jeff, I am having trouble with my old Sony TRV103 camcorder and imovie 08' so I am looking to ... A: Rob, Avoid camcorders that use DVDs at all costs (as you'll spend hours converting the footage to ... | |
| Mac screenshot? | 3/30/2008 |
| Q: 3.9 OS. Somehow I must have changed something because when I take a screen shot now it opens with ... A: Robert, I don't understand what you mean by: 'but I can't cut out images- the screen just moves ... | |
| G3 Pismo | 3/29/2008 |
| Q: I don't know how to explain whats wrong with my mac. I was deleting everything I could to make room ... A: Dan, Unfortuantely, It sounds like you deleted a critical font. I'd suggest getting your OSX ... | |
| Mac screenshot? | 3/29/2008 |
| Q: 3.9 OS. Somehow I must have changed something because when I take a screen shot now it opens with ... A: Robert, You have two issues - first acrobat has co-opted all your pdf files. You can have apple's ... | |
| HVDVD_TS problems... | 3/26/2008 |
| Q: I do everything by the book, I've been using DVD Studio Pro since it's first version. But now I ... A: Esteban, First, the HD-DVD format is dead. So if you're making this dvd, realize even if you burn ... | |
| cannot see pictures | 3/24/2008 |
| Q: iMac 1.8ghz power PC G5 OS X 10.4.11, safari 3.0.4 As a new owner, I cannot see some pictures in ... A: Cas, Pictures in the email can be put there one of two ways. Added to the email or linked through ... | |
| Complex slideshows | 3/20/2008 |
| Q: i am running ilife 06 and the like. i used to own a pc and i made these complex slideshows for my ... A: Jared, As a filmmaker, I'll tell you that I hate transitions beyond a dissolve or a wipe...but... ... | |
| My photo booth won't work either! | 3/19/2008 |
| Q: 4.11, 2GHz Intel Core 2 Duo, 1GB 667MHz DDR2 SDRAM. My computer is not recognising it has a built ... A: Holly, Two thoughts... First, see if your OSX boot DVD has system profiler on it (Apple menu>About ... | |
| Exporting Quicktime Files | 3/19/2008 |
| Q: I have FCP 3, MAC G4 and 10.2.8 and am would like to transfer files to the web and for DVD from ... A: Fred, I'm going to answer what i think your question is... What's the proper way to export video ... | |
| Imovie and Mac OS9 | 3/18/2008 |
| Q: Sorry I read that you have given up on OS 9 but I have a question. My husband is filming a movie, ... A: You don't tell me what drive you have...and I'm totally lost now on OS9.. I'd suggest an IDE drive ... | |
| Burn movie with Toast | 3/18/2008 |
| Q: This is my second round with this question :) Hope YOU can help :) Thanks. To save myself from ... A: Rich, I'm almost totally lost when I read the cut and pasted prior stuff. Basically, you need ... | |
| imac touble | 3/10/2008 |
| Q: my imac gets these line across it and then freezes up - if I turn it off and on it will catch and ... A: Buford, Yea, it sounds like the ram on your video card is 'bad'. It might have been heat, or ... | |
| LOCK-UP 2 - OS X 10.4 | 3/9/2008 |
| Q: On Wednesday the 20th June 2007 I stumbled on how to lock your folders by going into get info and ... A: Cameron, Authentication is under the idea that the Mac OS is a multiuser system; even if you don't ... | |
| Password problems | 3/8/2008 |
| Q: I have a Mac os x tiger (10.4 I believe) I changed my password in my computer and forgot the new ... A: Tony, I'm at a loss - If you follow those instructions at the apple document, and it doesn't work. ... | |
| deleted folders | 3/8/2008 |
| Q: I have a Mac powerbook G4 Titanium with the old OSX Jaguar 10.2.8 operating system. I accidentally ... A: Frank, It sounds like you damaged some serious key pieces of osx software. I'd run your installer ... | |
| Password problems | 3/7/2008 |
| Q: I have a Mac os x tiger (10.4 I believe) I changed my password in my computer and forgot the new ... A: Tony, Go back into the password reset, and make sure you get all the users (tony, and the root). ... | |
| LOCK-UP - OS X 10.4 | 3/6/2008 |
| Q: On Wednesday the 20th June 2007 I stumbled on how to lock your folders by going into get info and ... A: C. Barwick, You've got a locked folder. You're retrieving something from the trash and ... | |
| locked folders | 3/3/2008 |
| Q: I copied a folder from a DVD onto the HD (iMac, 10.5.2) its locked and when I went to get info and ... A: Ernie, Normally, on the mac, I'd never suggest this, but have you restarted the computer since ... | |
| WD Elements 160gb not there | 2/28/2008 |
| Q: just got a wd elements 160gb portable hard drive for my 15" powerpc. i plugged it in like the very ... A: Marc, If it's not showing up in disk utility....it can only be one of three things. 1) The drive ... | |
| A problem neighbor | 2/28/2008 |
| Q: I have a neighbor that continues to switch my airport on to his own & can not figure out how to ... A: Michael, (or michael's wife.) I think that your neighbor isn't an issue... You're just setup in a ... | |
| upgrading version | 2/25/2008 |
| Q: I have an iMac Mac Os X 10.1.5, I bought the CD's to upgrade to a Tiger, on ebay. I do not have ... A: Debra, Some thoughts... You're able to play cds? Your CD player may be damaged. One way to test ... | |
| Will tossing a hard drive alias mess anything up? | 2/24/2008 |
| Q: OSX 10.3.9 iBOOK G-4 Elements (WD) 160 GB Portable Hard drive. Hey, Jeff- Last ... A: Greg, Well, If what you indicated is accurate - that you dragged the HD icon onto your external ... | |
| upgrading version | 2/24/2008 |
| Q: I have an iMac Mac Os X 10.1.5, I bought the CD's to upgrade to a Tiger, on ebay. I do not have ... A: Debra, As I see it, there could be three things wrong. Let's take each, one at a time. 1) Your ... | |
| iPhoto importing problems | 2/23/2008 |
| Q: iPhoto won't recognize my camera. I've been using it for awhile and a couple of times, it's done ... A: Bonnie, I'm giving you the ideas I'd have for you to try... Plug the camera into the computer and ... | |
| Mac OSX 10.2.1 | 2/20/2008 |
| Q: Can't get on to the desktop. Login box comes up and then when I type password, the progress bar ... A: Roxanne, It sounds like your system has a problem with the loading of the OS. This could be ... | |
| NEED UPDATING | 2/14/2008 |
| Q: I know that when you do a software update, you need to be connected to the internet for it to ... A: C Barwick, Yes, you do have to be still connected so it can download that update. One thing I ... | |
| How to view my simple text coding as HTML on MAC? | 2/11/2008 |
| Q: I am starting an HTML class and am the only Mac user. I need to know how to view my simple hand ... A: Bob, I have a couple of solutions for you. The easiest to change the extenstion of a text file to ... | |
| My mac won't start up | 2/3/2008 |
| Q: Everytime I turn on my mac it goes to the gray screen with the apple sign on it with the spinning ... A: David, It sounds like something is wrong with your mac. Get your OSX CD that came with it, you'll ... | |
| OS X & safari crash | 1/30/2008 |
| Q: I recently had the hard drive (250G)replaced in my iMac G5, ( PowerMac8,2 PowerPC G5 (3.0) CPU ... A: Ginger, Well, I think you're asking my opinion on what could be wrong. The drive would have been ... | |
| 8.0 PDF driver for Leopard/iMac? | 1/2/2008 |
| Q: I recently purchased an iMac running on Leopard. I installed CS including Acrobat Professional 8.0. ... A: Adobe says January: http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402859 In the ... | |
| File Sharing - all my files disappeared | 1/1/2008 |
| Q: I was trying to allow someone to access files on my computer. I created a user name for that person, ... A: David, I *think* I understand what you did. The drop box is a one way trip - dropping a file into ... | |
| Start-up disk full | 12/31/2007 |
| Q: Someone partitioned the startup disk into two partitions, and installed a version of 4D (open source ... A: Cathryn, Remember, you asked my advice, *not* how to fix your problem. Buy two usb or firewire ... | |
| dmg files | 12/30/2007 |
| Q: Trying to use Bit Torrent but can't download Azureus. I am using Firefox on a G5 OSX.4.11 and I ... A: Wells, Can you download a DMG file with safari? If you can't download DMG files, something is ... | |
| Mac and iPhone VPN | 12/30/2007 |
| Q: I'm starting a new job where I will be working remotely in a home office. I want my Mac (running ... A: Steve, I'm not someone who uses VPN, so I'm not a great guy to ask...but... VPN software for the ... | |
| Safari trouble with loading a kids site | 12/29/2007 |
| Q: jeff, have an eMac, 10.3.9 with safari 1.3.2. For a couple of months the kids could access a games ... A: Drew, I did some poking around... From the webkinz site you might try clearing the cache: Clearing ... | |
| Computer doesn't boot | 12/27/2007 |
| Q: I am running OS X 2.8 on a PowerBook so that I can run some software in my art classes at school. ... A: Well, if it's a g4 500 titanium, it's likely that the internal battery isn't holding time well ... | |
| purchased movies from iTunes | 12/22/2007 |
| Q: I want to know if I can burn a DVD of a movie I want to purchase from iTunes. I keep getting this ... A: Donna, The answer is "not really." Apple is selling you an Mpeg-4 file. This file, if burnt to a ... | |
| PowerPoint | 12/21/2007 |
| Q: I now am using system v10.5.1 with iMac - And i would like to be able to read PowerPoint files that ... A: Kenneth, I have two ideas. I'm not sure of either solution 100%, because I have Office for OSX. ... | |
| Unlocking Photos | 12/21/2007 |
| Q: I downloaded some photos from a flash drive onto my Mac, and dragged them onto the desktop. After I ... A: Laura, I'm sorry it's confusing. Actually I'm not exactly 100% of the problem. Normally, files ... | |
| Safari hypertext link not working | 12/19/2007 |
| Q: I am brand-new to Mac computers; used Windows for about 10 years previous. Current setup is the ... A: Dave, Try this. In Mail, to the Mail Menu>Preferences. Under the general tab it says "Default Mail ... | |
| Accounts preference pane is completely blank | 12/16/2007 |
| Q: PLATFORM Apple Macintosh (Intel Core Duo) OS 10.4.11 MODEL MacBook Pro PROC 2.4Ghz RAM ... A: Yeah, I'm going to go with "You're hosed" and you need to do a clean install. I don't know who told ... | |
| Accounts preference pane is completely blank | 12/16/2007 |
| Q: PLATFORM Apple Macintosh (Intel Core Duo) OS 10.4.11 MODEL MacBook Pro PROC 2.4Ghz RAM ... A: Let's try the very very last one. Boot with the superduper drive attached, hold down the option key ... | |
| Accounts preference pane is completely blank | 12/15/2007 |
| Q: PLATFORM Apple Macintosh (Intel Core Duo) OS 10.4.11 MODEL MacBook Pro PROC 2.4Ghz RAM ... A: Michael, I'm a little confused by what you've done... I think you've screwed up migration ... | |
| Using another internet program instead of Outlook Express 5.0.6? | 12/13/2007 |
| Q: I have a power book lap top,running tiger O.S. I have been using Outlook Express 5.0.6 for one of my ... A: Hotmail is a little difficult. If you're committed to using hotmail, I'd use apple mail (already on ... | |
| itunes | 12/7/2007 |
| Q: I have set up a second iTunes library on an external hard drive to make room on my laptop. ... A: Jim, It may be too late. By a second itunes library - how did you do this? Technically, you can ... | |
| e mail attachments | 12/6/2007 |
| Q: Is there a relatively simple way to open attachments from PC users. For instance a friend has ... A: James, It's not 'hard' to open attachments - it's critical that you understand what the attachments ... | |
| Start up woes | 11/24/2007 |
| Q: I’ve just come back from a 5 month road trip around Oz and started up my old faithful mirror door G4 ... A: Steve, I have no good news for you. Normally, I would have said this: It sounds like your hard ... | |
| missing applications | 11/22/2007 |
| Q: I woke up my G5 PowerMac running OS 10.4.11 and found most of my applications were gone! iLife, ... A: Robert, That's totally bizarre.. I don't think the apps are there...especially if you used the ... | |
| external disk lock | 11/21/2007 |
| Q: I am using many external disks too on my MacOS 10.4.11. I would like to use some lock program for ... A: I think one of these might work: http://www.apimac.com/secret_folder/index.php ... | |
| Widget | 11/20/2007 |
| Q: I realize this is rather obscure but I wonder why the weather widget (in 10.4.10 and 10.5.1, ... A: Frankly, I have no idea. I know this works: ... | |
| ms student 08 | 11/12/2007 |
| Q: Hey Jeff, Thanks alot for the previous answer - REALY helped. Got one more for you. I'm still ... A: Tamjeed, I'd suggest downloading NeoOffice (which is an open source OpenOffice derivative.) It ... | |
| My Photo Booth won't work | 11/6/2007 |
| Q: I can't open Photo Booth. Every time i try it tells me that it is in use by another program or that ... A: Jordan, It's hard to tell what's wrong. What we can do is see if we can diagnosis this problem. ... | |
| scree quivers | 11/6/2007 |
| Q: I have a 700MHzPowerPC G4 eMac for 4 or 5 years. Recently, the scree started to quiver or shake ... A: Weisu, It's likely hardware, which means you're going to have to get it fixed. Two possibilities ... | |
| photo import | 11/5/2007 |
| Q: I have a G-4 mac and am running 10.4 OS. In the past I have always been able to hook up my camera ... A: Halette, Yup you have a bunch of things that might have thrown a monkey wrench into the process. ... | |
| photo import | 11/4/2007 |
| Q: I have a G-4 mac and am running 10.4 OS. In the past I have always been able to hook up my camera ... A: If it did recognize and now doesn't (lets pay attention to the 1 gig card only), then something is ... | |
| Photo Booth quit opening/working | 11/2/2007 |
| Q: I tried to open Photo Booth, but it wouldn't open. Said Photo Booth cannot open because no camera ... A: Tom, So we just need *anything* that can turn on your isight to determine if it's broken. Try ... | |
| can't install .dmg | 10/23/2007 |
| Q: I can't install .dmg applications. When the program unstuffs and I click for installation, Script ... A: Beau, Get info on the DMG file (File menu> Get Info) In the "Open With" it shoudl say ... | |
| Dissappearing Drive Icons | 10/22/2007 |
| Q: I am having the same problem with a Mac Pro - did you ever solve the problem - I have spent over 20 ... A: Bob, I have no idea what you're talking about, if it's an old problem. What do you mean, ... | |
| Retrieving lost video data | 10/21/2007 |
| Q: I'm hoping you can help me with this - I was capturing video data in SnapZ Pro a video capturing app ... A: Penny, I don't think it's there anymore. As I recall, SnapzPro records information to a temporary ... | |
| MAC OS/ TEXT Problem | 10/20/2007 |
| Q: "Hello, I am having problems with my MAC that when I open some websites, use MSN or Adium or even ... A: Jeff, I'm not sure of your problem, you seem to have a number of odd symptoms; 1) text problems in ... | |
| MAC date/time reset problem | 10/18/2007 |
| Q: When I start my mac, my date/time is reset to 1970 and tells me I have to reset the date and time. ... A: Two ideas; this is based on that you just wrote me and said that you can't get to the desktop/finder ... | |
| MAC date/time reset problem | 10/17/2007 |
| Q: When I start my mac, my date/time is reset to 1970 and tells me I have to reset the date and time. ... A: I'm betting your mac is over 2 years old. There are three things you probably need to do. One ... | |
| make room on my hard drive | 10/16/2007 |
| Q: how to erase downloads from os x 10.4.7 hard drive, some but not all. i have a iBook G4. I want to ... A: John, Yes, essentially this is the same as on the Dell. If you want to delete any files, you drag ... | |
| make room on my hard drive | 10/15/2007 |
| Q: how to erase downloads from os x 10.4.7 hard drive, some but not all. i have a iBook G4. I want to ... A: Your question is a little confusing Safari and Firefox default to downloading to your desktop. ... | |
| iPhone/MacBook Pro internet access | 10/10/2007 |
| Q: My question is it possible to tether an iPhone to a new MacBook Pro and receive/use the internet ... A: Gloria, Technically, it may be possible; it's called 'tethering.' That being said: •it would ... | |
| file folder has dissapeared | 10/9/2007 |
| Q: Jeff - Something very unusual has happened. I was cleaning up and going through some subfolders of ... A: Brendan, Did you use spotlight to search for your files? Or did you just 'look around'? Or are ... | |
| Printer | 10/7/2007 |
| Q: I have a G4 running 10.4.9, my printer is a HP 932c version 2.7.1 All of a sudden, the Printer ... A: Jerry, I'm going through major ideas here: Since you've already removed/added the printer...(A ... | |
| Printer | 10/6/2007 |
| Q: I have a G4 running 10.4.9, my printer is a HP 932c version 2.7.1 All of a sudden, the Printer ... A: Jerry, It sounds like the mac isn't communicating with the printer anymore. Try deleting and ... | |
| Mac OS X won't start on iBook | 10/5/2007 |
| Q: Jeff, I am helping with a friend's iBook 800 mgz running 10.4.10. After putting the computer to ... A: Tim, It sounds like you did all the 'smart things' although I'd have given it a full 1/2 hour ... | |
| imac G5 os | 10/1/2007 |
| Q: i got the g5 off car boot with no os on it but when i try to load os tigger 10.4.4 it says can not ... A: Stephen, If you can't get the DVD to load, then it's the DVD. If you can get the DVD to load (but ... | |
| Lack sufficient privileges to erase CD/DVD | 10/1/2007 |
| Q: I have iMac 5.1 Intel Core 2 Duo running OS 10.4.10, about 5 months old. Previously I was ... A: Ken, Two thoughts/possiblities. First, you might not have left the disk open for changes: ... | |
| Installing Problems :( | 9/30/2007 |
| Q: Hi! I've recently bought a Form Z book that includes a Demo CD. When I tried installing the CD to ... A: Hebah, Microsoft Messenger: go here instead: ... | |
| imac G5 os | 9/30/2007 |
| Q: i got the g5 off car boot with no os on it but when i try to load os tigger 10.4.4 it says can not ... A: Stephen, I'm not sure what "car boot" is. There are only two possiblities: the Hard drive is ... | |
| Total size | 9/29/2007 |
| Q: I'm a recent switch to Macs. How can i know how much memory are my pictures in IPhoto eating out of ... A: Salim. Go to the Finder. In your User Folder, there is a folder called Pictures. In the Pictures ... | |
| software on mac | 9/19/2007 |
| Q: Hey Jeff. I'm new to mac and jus recently bought one. Its takin sum time 2 get used to but i hav ... A: Tamjeed, If you want to install PC/XP apps, you need to install boot camp, and then have a brand ... | |
| questions about bootcamp | 9/18/2007 |
| Q: Hey, I'm new to Macs (just bought mine this last Friday), and am getting used to the system. I ... A: Michael, Yup, you could run bootcamp. Then it's a windows box. You'll need to bring your own FULL ... | |
| 9/15/2007 | |
| Q: My mac email program recently went wierd. When I try to open it a message comes up saying "your ... A: Karen, I wasn't sure - I think I found the answer. You'll find it here: ... | |
| 9/14/2007 | |
| Q: My mac email program recently went wierd. When I try to open it a message comes up saying "your ... A: karen, I have two thoughts. First, open your main hard drive Go to your home folder (Finder, Go ... | |
| Entourage sending problem | 9/13/2007 |
| Q: You answered a problem for Kevin on 5/27/07. His issues were/are much the same as mine. I'm using ... A: David, My thoughts: Your printer problem is a separate issue. If this has never worked, it's ... | |
| kernel panic at start-up | 9/6/2007 |
| Q: Okay, so I replaced the hd in my G3 iBook and went to re-install Tiger 10.4 and my mac is panicking ... A: Laura, This is tough. I think one of three things: The hard drive is bad. The ram is bad. The ... | |
| DVD Ram and OSx | 8/30/2007 |
| Q: I'm using a Mac Mini with OSX 10.4.10. I have an LG GSA-E40N DVD Rewriter. When I try to use a DVD ... A: Chris, Now, that I look up your drive, it can write to a DVD-RAM. (I didn't think anyone used ... | |
| closing applications and peripherals | 8/30/2007 |
| Q: I've got a two part question. Some background first though: I'm using a MAC G4, 700MHz, memory is ... A: Richard, Ok, I'm going to tell you how to delete these files first. Go to versiontracker.com ... | |
| receive faxes | 8/29/2007 |
| Q: I looked at the forums on-line and lots of people seem to have this problem but no one seemed to ... A: Joan, Truthfully, you're outside of my expertise. Meanwhile, I searched for OSX Fax receiving and ... | |
| multiple hard drives | 8/28/2007 |
| Q: I have a MDD g4 with 4 hard drives. I want to move my music, pictures, videos, and documents all on ... A: Moving these is easy...getting the mac OS to see your files for itunes and iphoto is a bit tricky. ... | |
| Replace | 8/26/2007 |
| Q: I'm sure you heard this one before. I just upgraded my G4 (brought back in 2000) not too long ago ... A: What more could you do? Storage is all that's left. When should you replace? It depends on what ... | |
| Uninstalling Safari 3.0 beta 'uninstalled" all Apple software | 8/24/2007 |
| Q: The Safari 3.0 beta seems to be getting the spinning beach ball thingy and I decided to uninstall ... A: Kenny, Run disk utility. Repair permissions. Does that work? If not... The easiest thing to do ... | |
| From 9.1 to Tiger | 8/19/2007 |
| Q: I just bought a Core2 duo Mac Mini. I have been using a G4 Sawtooth in OS 9.1 for years. I do ... A: Chuck, Lots and lots will transfer! All of your files will come over (Protools, Filemaker, Word). ... | |
| Iphoto not responding after installing canon printer | 8/17/2007 |
| Q: Iphoto was working fine with my Epson printer. When I upgraded to a canon printer, however, my ... A: Denise, Several suggestions, try launching iPhoto after each one: 1) Open disk utility, Choose Fix ... | |
| frozen files | 8/11/2007 |
| Q: i have a macbook pro. i just got a 500 gig hard drive today. and i am having a hard time moving ... A: Matt, Two things. I'd first, reformat it as HFS+ (the apple format). It's likely formatted as ... | |
| Invisible Glyph Hard Drive | 8/7/2007 |
| Q: I own a Mac G4(OS 10.2.4,896MB) and just purchased a MacBook Pro Laptop (OS 10.4.10, 1GB 667MHz). I ... A: Joe, Since it worked at one point, there are two/three possibilities. 1) The Cable is bad. 2) The ... | |
| How to convert VHS to DVD on a Mac | 8/5/2007 |
| Q: I am looking for some shareware/freeware that will help me convert a vhs to dvd using my mac ... A: You'll need: A piece of hardware to convert your VHS to a digital signal (DV.) Here are a couple: ... | |
| Invisible Glyph Hard Drive | 8/5/2007 |
| Q: I own a Mac G4(OS 10.2.4,896MB) and just purchased a MacBook Pro Laptop (OS 10.4.10, 1GB 667MHz). I ... A: Right now, I'm trying to diagnose the problem. Some of the information you've given doesn't make ... | |
| Entourage e-mail - receiving ?? | 8/3/2007 |
| Q: Jeff, I have started trying to use Entourage for the Mac as a 2nd email program. My primary email ... A: Bud, Well, a google search yielded this: http://www.entourage.mvps.org/error/page.html#error-23016 ... | |
| ichat error message! | 8/3/2007 |
| Q: My ichat works perfectly, but the video conferencing never works. it seems to not connect to the ... A: This google search: ... | |
| Stuffit | 7/26/2007 |
| Q: Would appreciate finding a free download equivalant to STUFFIT EXPANDER. I have tried repeatedly to ... A: Phil, If you're getting asked for the password for your system, then stuffit expander has been ... | |
| iTunes | 7/25/2007 |
| Q: I'm hoping you can give me an answer to this question regarding iTunes. When a selection of tracks ... A: Dave, It's possible...but you may not want to do it. To do so, you'd need to 'mix' the tracks, so ... | |
| changing/confirming encoding setting to AppleDouble? | 7/18/2007 |
| Q: I found your answer below by searching the internet for the answer to my question.<<I feel bad - ... A: Kitty, Glad you found my advice. I don't htink you need to check the encoding for Apple's Mail ... | |
| ibook freezing | 7/14/2007 |
| Q: i bought my sister an ibook clamshell (blueberry) back in december. For 6 months its worked great, ... A: Stacey, It could be all sorts of things....and I'll assume that zero maintenance has been done on ... | |
| office for mac 2004 student and teacher | 7/12/2007 |
| Q: Can I use the teacher student version of Office for Mac 2004 to install on my computer even if I'm ... A: Denver, Are you asking me if someone can do this? yes. Are you asking if someone can sell you it? ... | |
| basic maintenance | 7/11/2007 |
| Q: When I had OS 8.6 on a ppc 2100, Norton disc doctor maintained the drive by defragmenting, zapping ... A: Jim, There is almost none of the OS9 maintenance to do (although there is some OSX voodoo.) ... | |
| i tunes | 7/10/2007 |
| Q: i hope you can help me! I bought a used mac OXS, VERSION10.3 about three months ago and am just ... A: Joan, I may or may not be able to help. I hope I can. Your description is a bit scattered (for me ... | |
| Outlook - Explorer on Mac 10.3.9? | 7/8/2007 |
| Q: with OS 10.3.9? I much prefer these 2 program to Entourage and Safari. Thank you! A: Sure, in 0S9. And then you'll realize that microsoft has done a poor job with explorer - and you ... | |
| disk space problem | 7/3/2007 |
| Q: When trying to back up my iphotos to an external HD using export command I get this message. ... A: Ernie, I'm going to bet that the external HD is a USB drive, and it's formatted FAT32 (for ... | |
| g3 tower powermac problem | 7/1/2007 |
| Q: I bought a blue and white g3 400 mhz powermac used with OS X 10.4 installed. It started with 512 MB ... A: James, I'm going with a motherboard problem. I think the motherboard is bad. It's clearly a ... | |
| Bootable external drive | 6/26/2007 |
| Q: The hard drive on my ibook recently crashed and needs to be replaced. Fortunatley, I backed up data ... A: Joseph, It completely depends on how you created your backup drive. IF you used SuperDuper or ... | |
| re: Backup Safari bookmarks? | 6/24/2007 |
| Q: 3.9 and Safari 1.3.2 How can I make a copy of my bookmarks? Thaks, John A: I don't have safari 1.3.2......(for over two years.) So I"ll have two ways to work. First, if it's ... | |
| Document retrieval | 6/23/2007 |
| Q: If you're familiar with Appleworks, I believe I've located a deleted file under the "recent docs" ... A: Tyler, I think you're in trouble. If you've deleted the file, it might still be on the system ... | |
| slow internet | 6/19/2007 |
| Q: newer macs running OSX, about a week ago we have dropped off in login and transfer speed with our ... A: Bill, Well, '40' latency is fast. That's good. Here's DSLreports tools URL: ... | |
| slow internet | 6/18/2007 |
| Q: newer macs running OSX, about a week ago we have dropped off in login and transfer speed with our ... A: Bill, Lots of suggestions; but I don't think is mac related. First, run speedtest.net and see what ... | |
| IE 5.17 for the MAC | 6/12/2007 |
| Q: PLEASE help me get IE 5.17 for the MAC. thank you in advance ANSWER: John, This browser was ... A: John, I hate to say this, but in my profile, it says, I don't answer OS9 questions anymore. But ... | |
| External HD | 6/7/2007 |
| Q: I have a 250 gig external drive filled with video. It seems it was formatted for a PC not Mac as ... A: Hmm, Well, yes generally, it's possible. Mac's will recognize it's own formate - Journaled HFS+. ... | |
| mac entourage email will not send | 5/27/2007 |
| Q: 1.25 GZ Power PC 15"powerbook about 3 years old. I have OS 10.4.9 and use entourage email 10.1.4. ... A: Kevin, A number of 'general' suggestions. This is off the top of my head - I don't think you've ... | |
| DiskWarrior Damaged Files/Tiger | 5/27/2007 |
| Q: After running the "Files" test from DiskWarrior 4.0 on my G4 Mac; running OS X 10.4.9 Tiger, I got ... A: Angel, Disk Warrior is reporting that what looks like a couple property lists are damaged. This ... | |
| Retrieving files lost in G3 system upgrade, os 9.2.2 -- os 10.4 | 5/25/2007 |
| Q: Is it possible to retrieve folders apparently lost during a G3 system upgrade from OS 9.2.2 to ... A: John, You have a mess on your hands. First, the machine is not recognizing the Ram. Second, I ... | |
| Save Safari 1.3.2 bookmarks? | 5/16/2007 |
| Q: 3.2? Thans you Dave ANSWER: Dave, If you mean how do you back up your bookmarks.... File ... A: Dave, Ah. That would be because you're using safari 1.3 (and not 2.0; which means you have system ... | |
| KEYCHAIN LOGIN | 5/10/2007 |
| Q: my display has suddenly changed from nice natural colour to stark black &white with uneven gaudy ... A: Jackie, Funny - I'm a filmmaker as well (35mm, 16mm, the whole deal.) This article (print it out), ... | |
| OS X Sleep will restart the computer | 5/6/2007 |
| Q: When I click on sleep from the menu, it will go to sleep then restart. I have tried fixing ... A: I've never seen this. So, to start, we need to do the rest of the voodoo in osx. Follow steps 1-4 ... | |
| Problem with date/time resetting | 5/5/2007 |
| Q: I run MAC OS X 10.2.8 My date and time preferences reset periodically to 1970 but I have previously ... A: My guess is that you're not seeing the Authentication window. It is a guess, I've never heard/seen ... | |
| Problem with date/time resetting | 5/5/2007 |
| Q: I run MAC OS X 10.2.8 My date and time preferences reset periodically to 1970 but I have previously ... A: Deanne, I'm guessing your mac is a bit older. There is a battery on the motherboard that you likely ... | |
| Converting Videotape to Digital | 5/2/2007 |
| Q: I'd like to convert some audio (music) that's currently on videotape to digital so I can burn CDs. ... A: If it's just the audio, you can take a VCR, play back the audio and plug an RCA to mini cable into ... | |
| opening attachments in Outlook for OSX | 4/27/2007 |
| Q: I tried to get a question answered yesterday (4/2/2007) regarding my quandry of email attachments. I ... A: Click on one of the attachments. Choose save ass... Click on the attachment (probably an .html ... | |
| general information | 4/27/2007 |
| Q: I have DLINK modem and i try to install it on my apple notebook for connecting to the internet but i ... A: Sukhchain, The macintosh doesn't need the windows drivers (that are contained in the .exe program ... | |
| OSX 10.4.8 | 4/26/2007 |
| Q: My computer is a G5 Dual 2.5Ghz, 8GB ram, OSX 10.4.8 Two internal drives both 7200 rpm, 2 external ... A: Simon you've done the majors. It sounds like something is wrong @ the system level for all those ... | |
| iBook woes | 4/23/2007 |
| Q: My iBook has me at wit's end at this moment. It's two years old in September. This winter, I ... A: Wow, I think you have two problems. First, I think you just need to wipe & install OSX on your ... | |
| iBook woes | 4/22/2007 |
| Q: My iBook has me at wit's end at this moment. It's two years old in September. This winter, I ... A: Couple of questions: Can you get to a desktop using your ibook? (If so, keep it plugged in, and set ... | |
| iBook woes | 4/22/2007 |
| Q: My iBook has me at wit's end at this moment. It's two years old in September. This winter, I ... A: Deb, What happens when you put in your install disk? It should absolutely see that. If it's ... | |
| iBook woes | 4/21/2007 |
| Q: My iBook has me at wit's end at this moment. It's two years old in September. This winter, I ... A: Deb, I think you have serious, serious problems. First, your system was running without sufficient ... | |
| signing out | 4/14/2007 |
| Q: I am using a flat panel Mac with the latest version of OSX. I want to know if there is a feature ... A: Meg, not really... But you could do one of two or three things. 1) Install another browser (like ... | |
| Lost all my files after system reinstall. | 4/8/2007 |
| Q: HELP - I reinstalled my MAC OS X TIGER and lost all of my important files like Turbotax etc...? I ... A: Tim, If you told it to erase, it's probably very bad. The way tiger works, is if you say 'erase' ... | |
| Super drive for g3 ibook | 3/31/2007 |
| Q: I just installed my DVD-RW SuperDrive in my 12" iBook G3 500MHz and it wont take any of my disc's! ... A: Amber, I have no idea without looking at it. There's a chance the drive is bad, not conencted ... | |
| Firefox and WMP issues | 3/27/2007 |
| Q: I have an iBook G4 (old school now, I know!) and Mac OS 10.3.9. I use Firefox almost exclusively ... A: Remove applications: Drag to trash. Yup. Technically they may leave some stuff around under the ... | |
| Disk Utility & Leopard | 3/25/2007 |
| Q: Will the new OS (code name Leopard) coming out soon have an advanced Disk Utility included? I'm ... A: Unlikely. Disk utility fixes some structural data, as well as permissions. Disk Warrior permits ... | |
| retrieving deleted trash | 3/15/2007 |
| Q: does a firewire cable come with my computer? i see a place on the side that i can insert it into. ... A: Nope, you didn't get a free firewire cable. Also, every moment you're using your machine, there's ... | |
| retrieving deleted trash | 3/15/2007 |
| Q: i just discovered that yesterday, i deleted my trash (pressing "empty trash"), not knowing i had ... A: Aspen, you're in trouble. You need to immediately shut off the machine - any writing to the disk ... | |
| Preparing film for YouTube | 3/10/2007 |
| Q: That's very helpful again. Ok, so I got the QT MPEG-2 software and I've just opened one of the VOB ... A: Ian, Yup. That sounds right (large files.) Uncompressed video: 1 min= 1 gig. How do they get a ... | |
| Preparing film for YouTube | 3/9/2007 |
| Q: I downloaded MPEG Streamclip as you suggested and then did the following (perhaps you could tell ... A: Ian, Yes, you'll need apple's QT component to handle DVD files (which are MPEG-2s, which is what ... | |
| Preparing film for YouTube | 3/8/2007 |
| Q: I use an iBook G4 (operating system Tiger 10.4.8) I want to upload some short film clips to ... A: Ian, VTS VOB files are Video OBject files from a DVD. (These are *finished* files, that are ... | |
| OS X and IE | 1/22/2007 |
| Q: I use a G4; run MacOS 9.2.2 and Mac OS X Tiger. I use Microsoft Internet Explorer for 9.2.2 and ... A: Angel, Please, please, don't use internet explorer. It's a dead browser. Your wonderful OSX tiger ... | |
| Toast Titanium | 1/16/2007 |
| Q: I have a G4 running 10.4.8. Whenever I use "Toast Titanium" (7.1.2) my computer freezes. I went to ... A: Jerry, It's working okay here - so it's likely one of three things - either a problem with the ... | |
| sony dcrsr40 and mac intel core duo compatibility | 1/9/2007 |
| Q: I just bought Sony DCRSR40 Handycam with hard drive. I see software is not compatible with my iMac ... A: Frances, It's not that it's not compatible with your iMac - it's compatible with Almost nothing. ... | |
| Transition audio problems | 1/9/2007 |
| Q: When working on iMove, I like using the transition cross desolve and sometimes the audio durring the ... A: Joe, My "guess" is that iMovie is grabbing audio from just after the section you've used. When ... | |
| Boot problems | 1/5/2007 |
| Q: Everything is solved. Borrowed a OS x 10.3 The computer is now working OK Im a little novice ... A: P-O Are you saying then you don't have a problem? So, OSX is working and you have the passwword? ... | |
| Mac os x boot question | 1/4/2007 |
| Q: Hey Jeff, Mac os x boots in shell mode (g4 running tiger). I had to force reboot on a finder crash ... A: Saranyan, Did you do anything to cause your mac to boot in shell mode? Several utilities can set ... | |
| Boot problems | 1/3/2007 |
| Q: A password protected powermac G4 733mhz was given to me. I solved the problem with the password by ... A: P-O Yeah, get a mac OSX CD (preferably 10.2). If you have this you can boot to it using the C key ... | |
| Best Camcorder for iMac G5 | 12/31/2006 |
| Q: want it to be Mac compatible. Can the Canon DC100 Digital DVD Camcorder (which records directly to ... A: Despina, Avoid any camera that records on DVD if you want to edit it later. DVD video is stored in ... | |
| abiword | 12/25/2006 |
| Q: Have abiword on my imac os (10.4.8).Got an Excel file (.xls),abiword cant open it. Changed file to ... A: Doug, the problem is you're using the wrong program. Abiword is for word processing (like Microsoft ... | |
| Mini Disc Imports | 12/21/2006 |
| Q: As a editor using both Avid and FCP I would like to transfer some of my Mini Discs into my G5 DP ... A: Roland, The problem with mini discs is that the audio is stored in atrac format. I found only one ... | |
| What Size 10.3.9 | 12/20/2006 |
| Q: Can "What Size 10.3.9," do the following: 1) note which files are used by the system, so you don't ... A: Angel, Well, "What Size" creates a picture of what you have. Omni disk sweeper can remove pieces ... | |
| DVD-failure | 12/19/2006 |
| Q: My Superdrive won´t read DVDs anymore! But it reads CDs fine. I have a Mac G5 2x2,5GHz. Last time I ... A: Mike. It sounds like it's not reading DVD's well (if at all.) Security updates shouldn't cause ... | |
| sony camcorder | 12/15/2006 |
| Q: I need help big time. I just bought my hubby a camcorder for Christmas and I hope I haven't made a ... A: Starkey, I'm going with "return the camera". It records in MPEG-2 format. That you can only ... | |
| Transferring Music | 12/11/2006 |
| Q: I recently upgraded my cell phone to a Verizon "Chocolate" (LG 8600) under the assumption that I'd ... A: Ron, Verizon on this page: http://getitnow.vzwshop.com/index.aspx?id=vcast_music_how2start&bhcp=1 ... | |
| Word on a mac | 11/10/2006 |
| Q: I think i am going to buy a new macbook and am thinking about getting iwork and the ms office ... A: David, It's word processing, there won't be a major speed difference actually using the software ... | |
| mac os x tiger admin password | 11/4/2006 |
| Q: i tried this, comp just starts as normal but with os x disk folder opened on desk top, so i go to ... A: Ged, If it starts as normal it's not the correct install DVD or a generic Tiger DVD. iF you see ... | |
| Safari and OS 10.3.9 | 10/19/2006 |
| Q: I have this problem with Safari and OS10.3.9. I'll be on the web and then the computer will freeze ... A: Darren, Well, I have a couple ideas. The easiest is a free utility - to repair permissions and ... | |
| Questions regarding Mac OS | 10/17/2006 |
| Q: my name is Brandon, I am a Freshman in high school, and I am doing a project in journalism regarding ... A: Brandon, While this isn't really the target sort of question for AllExperts, I thought I'd take a ... | |
| DVD camcorders & macs | 10/12/2006 |
| Q: Since you're a video/DVD expert and a Mac expert, maybe you can help me. I'm finding conflicting ... A: Sid, Great ideas and intentions. Unfortunately, it's not that Macs have a problem editing DVDs, ... | |
| 10/4/2006 | |
| Q: When I begin typing an email address into the email compose window, I get a list of possible ... A: Paula, Not that I know of. It's using the recently recieved to guess what you're typing. The only ... | |
| Files won't open after security update | 9/29/2006 |
| Q: Jeff, Yes I tried creating a new account and it didn't help. I've also used the disk utility to ... A: John, Your recent email said: "The problem almost certainly started because there wasn't enough ... | |
| Files won't open after security update | 9/28/2006 |
| Q: but I still have the problem. I don't seem to be able to open any program that I've downloaded ... A: John, Did you follow the instructions in the link I sent? Neither techtool nor Diskwarrior repair ... | |
| DVD drives for the Mac | 9/22/2006 |
| Q: I have a G4 with a CD drive and I want to upgrade it to a DVD drive. I would like to be able to ... A: Darren, I put a standard DVD-+R drive in my g4. It cost around $80 and was an IDE drive. +-R let ... | |
| Sony Z1 and Lacie d2 firewire conflict | 9/14/2006 |
| Q: Quote: ---- "Try iMovie. If it works there, something is screwed up with your FCP install. If it ... A: Leo, iMovie is an excellent diagnostic to Rule out Final Cut from the equation. It sounds like the ... | |
| FCP and DVD Authoring with HDV | 9/12/2006 |
| Q: I don't own an HD DVD player. I learned today my G4 can't play back HD DVDs in the Apple DVD ... A: Rachel, well, that's the crux of it all isn't it? There are not really any HD DVD players on the ... | |
| FCP and DVD Authoring with HDV | 9/11/2006 |
| Q: Here's what I've done: I exported an mpeg2 from my Final Cut HDV 1080i60 sequence, imported that ... A: The 1440x1080 is the native form of HDV. In theory, it should be recognized after you've done an ... | |
| FCP and DVD Authoring with HDV | 9/10/2006 |
| Q: I don't understand how to export an HDV 1080i60 sequence to burn both HD and SD DVDs in DVD Studio ... A: That's because you can't rachel. Technically, you have to create an HD DVD and a second SD DVD. ... | |
| CNN videos won't play on new macbook | 9/10/2006 |
| Q: I just got a new macbook. CNN video links bring up a plug-in warning window asking for Windows ... A: Ken, Works for me. So, I'd suggest you go over to this page: ... | |
| New computer-get a MAC? | 9/4/2006 |
| Q: Been PC user for yrs,time for new computer,considering Mac.Use computer for photos,internet,e ... A: Doug, I have both on my desk. Mac works for mission critical...and the pc is an occasional utility ... | |
| wmv saving as documents | 8/29/2006 |
| Q: I am using a MacOSX and have downloaded two different files that came to me as email attachments. ... A: Julie, To control how/where things are downloaded, when you recieve an email, it will show the file ... | |
| address book transfer | 8/21/2006 |
| Q: Wow - I just discovered you! We are transferring to broadband from aol. My husband tried to ... A: Gretchen, I don't know much about the way that AOL has their service setup. I'd look for an export ... | |
| Mac OS X and Cable TV | 8/18/2006 |
| Q: With the new Remote Control capability that comes with all Apple computers, can I plug my cable TV ... A: Sorry CT, Front row isn't going to be able to do this. What you'll want is some sort of TV ... | |
| MAC OS X network printing | 8/17/2006 |
| Q: Great advice the day before. Thanks. My iMac is way ahead of where it was before I received your ... A: Mark, I'm not sure what a SOHO Lan is. (ok, after google)...Hmm. Nope, still not too clear what it ... | |
| MAC OS X and SIT files | 8/16/2006 |
| Q: I recently picked up an iMac and am now on OS X. I had a PowerMac/G3 with OS 9 and am quite a ... A: Mark, Downloading. Mac files are stored in either zip or sit formats. Google "Stuffit expander" ... | |
| 56 K dial-up Modem G5 iMac | 8/10/2006 |
| Q: Here is my problem. Hope you can help 56 K dial-up Modem only connects at 28800 instead of the ... A: Fudd, I have no good answer for you. You've done everything you should. It does sound like you ... | |
| connection | 8/9/2006 |
| Q: my imac will not connect to the network, it works fine till I get hit connect and then it times ... A: Pauline, This is a bit vague for me... "won't connect to the network"...it sounds like you're ... | |
| External Hard Drive Won't Boot | 8/6/2006 |
| Q: After a couple of years (maybe less) of my external (BACKUP) hard drive working fine, it has now ... A: Ron, The "turn the drive off" and let it sit is a procedure for the firewire bus called "self ... | |
| internet explorer | 8/6/2006 |
| Q: I have a mac. with osx.3. I need to use a site that requires Internet explorer 5.5 or newer with ... A: Ron, Not going to happen. The last version of IE for the Mac (discontinued) was 5.2.3. I'd ... | |
| Camcorder-Mac | 8/3/2006 |
| Q: I just bought a Samsung camcorder for $500 and got home to find it's not MAC compatible. Do you ... A: Tammy, Generally speaking - any camcorder that has a DV port on it is fine. USB (by itself) is ... | |
| Mac Display Adapter | 8/3/2006 |
| Q: I've searched everywhere for answers but i can't find them. I have an external VGA monitor hooked ... A: Lee, I think this is because the early iMac (vs. the current year or so) can't drive two screens. ... | |
| Mac/Entourage Recovery | 6/30/2006 |
| Q: I have 5 I-Books in my company that were re-imaged through NetBoot. Turns out the data had not been ... A: Michael, I have no good news for you. Entourage databases are fickle to begin with... You're ... | |
| OS X updater | 5/30/2006 |
| Q: I have a recurring problem where any time the OS X updater program runs and I try to do anything ... A: Jeff, What if you manually downloaded the updates that OSX is asking for? ... | |
| Internet Explorer for OS X | 5/24/2006 |
| Q: Is there an "Internet Explorer" for OS X, and where might I download a copy? Angel A: Angel, There was. It's a poor browser (and bad on the PC too.) Microsoft discontinued it. If ... | |
| iPhoto Upgrade - Part II | 5/21/2006 |
| Q: Okay. You were right, not the easy answer I was hoping for. One lastCan t I go to ... A: Joe, Yeah. Version 2.0. Version 3.0 is part of iLife. Again, that's not what you want to hear, ... | |
| iPhoto Upgrade | 5/20/2006 |
| Q: I have an iMac G4. Just bought Tiger and now at 10.4.6. My iPhoto however is still 2.1. I'd like to ... A: Joe, 1) Nope. Not on the tiger disk. 2) Nope. Custom install won't do it, as it's not on the tiger ... | |
| watch avi with quicktime | 5/19/2006 |
| Q: i would like to watch avi with quicktime. i dont mind doing some king of conversion to mov or other ... A: Bssil, Why not ask the person who gave you the AVI to make it a quicktime? Oh, it something you ... | |
| Mac Win | 4/7/2006 |
| Q: Ihave bought in Singapore Macbook Pro and as one of freshly Macintosh users I am not that good into ... A: Sasa, If you asked this on monday, I would have said, at this time it is not possible. On tuesday ... | |
| DVD player -poof! | 4/6/2006 |
| Q: MY MAC JUST CAME BACK FROM THE APPLE REPAIR STORE. THEY FIXED MY broken POWER IMPUT JACK. WHEN I ... A: Daisy, I'd go back to the store. You may have to reinstall OSX to get the DVD driver back (I've ... | |
| OS 10.2 | 3/27/2006 |
| Q: I just gave in and upgraded to OS10 from OS9.1. It's so different, I have dozens of things to ... A: Chuck, You *unfortunately* need to purchase the upgrade to the new version of Office. Apple ... | |
| E-mailing attachments | 3/25/2006 |
| Q: I am a freelance designer with new clients who require e-mailed images. I am using a G4, running OSX ... A: Emily, When you say the document comes up as a big "cross" - I wonder if you're posting it to a ... | |
| locked discs | 3/24/2006 |
| Q: Jeff I use os x tiger on a mac mini. I burn music cdrs via the built in BURN FOLDER process. All ... A: Jim, I'd like you to burn music CDRs via itunes and not via the BURN FOLDER process. Everything ... | |
| Mac mini and OSX | 3/23/2006 |
| Q: I have a mac mini running OS X 10.4.5 Whenever the system 'freezes' which requires me to push the ... A: Lee, I totally can't understand your question. Could you state your question a little simpler? It ... | |
| cannot empty trash | 3/20/2006 |
| Q: I am running OSX 10.3.9 on an iMac. My Photoshop Elements froze so I set about to delete everything ... A: Roman, Go here: http://www.faqintosh.com/risorse/en/sys/setrash/ Download super empty trash (there ... | |
| mac os x load problem | 3/19/2006 |
| Q: I ran an install disk(jaguar i believe) i had lying around,it loaded(holding down c)i was then able ... A: Rick, Ok, so the easiest solution is to get to another macintosh. You can hold down the T key on ... | |
| mac os x load problem | 3/19/2006 |
| Q: I am using a 17 inch imac 800mhz/80gb/superdrive,with i believe os 10.3.4 possibly?the other day i ... A: Rick, it sounds like the OS could be hosed. I'm not sure how that happened. How are you running ... | |
| CheckIT | 3/18/2006 |
| Q: What do you think of the OSX utility: "CheckIt Repair & Performance Suite?" It consists of: 1.) ... A: Angel, I think Techtool is a good utility to have...that restospect does something you could do ... | |
| Data volumes do not mount, but drive recogniized | 3/16/2006 |
| Q: Have Mac-Mini w/Superdrive which is networked. Peripherals include OWC CD-RW USB/Fire, OWC 40-Gig ... A: Jim, A driver problem? A driver problem for *what?* For example, teh OWC drive uses apple's ... | |
| Networking | 3/15/2006 |
| Q: My brother is shipping me an Apple Computer (Approx. 3 years old and do not know the modle) and I ... A: Pat,not at all. You'd just get the router...almost any generic router (like Linksys) would do. I ... | |
| Networking | 3/15/2006 |
| Q: My brother is shipping me an Apple Computer (Approx. 3 years old and do not know the modle) and I ... A: Pat, I'll assume you have a high speed connection on your computer (cable or DSL.) You'll need a ... | |
| tiger upgrade | 3/14/2006 |
| Q: In the "for what it's worth dept." we have five licenses for each the CD and the DVD version of ... A: Gene, Well, I'm going to chalk it up to the disks being bad. No, a net install or target disk ... | |
| Powermac G4 Cube freezing | 3/11/2006 |
| Q: Jeff When I am on the desk top the mouse pointer freezes can you tell me if possible why this keeps ... A: Eric, Well, one of two likely possiblities, maybe 3. First, the mouse could be dying. If you're ... | |
| Plextor PX-740UF and Mactheripper | 3/8/2006 |
| Q: I bought a Plextor PX-740UF (external DL Burner) 2 weeks ago. I have a iMac 20" G5 1.8MHz with ... A: Joel, I'm going to chalk this up as a "fair use" question, rather than the, "I'm going to copy a ... | |
| Boot-up | 2/28/2006 |
| Q: I recently purchased a two-month-old G5 from a company going out of business. It has OS X (Tiger) ... A: Gary, You can IF you have the OSX/G5 Install disks. If you have the original install disks: Put ... | |
| Thanks Jeff...and one more question if you don't mind. | 2/25/2006 |
| Q: Let me first quote my last question and I'll ask another at the end, if that's OK. ... A: Rob, Yeah, the eMac disks are setup exactly to install ONLY on an emac. How can it be an OEM if ... | |
| Difficult install | 2/24/2006 |
| Q: First, let me say that I'm knowledgeable in Windoze land...but a babe in the woods when it comes to ... A: Rob, I'm totally drawing a blank. See, the problem is, the OSX CDs you have are *explicitly* for a ... | |
| camcorder mac | 2/13/2006 |
| Q: Jeff, thanks so much. So if I get the USB 2.0, I won't have any problems with my existing USB ... A: Ed, USB 2 is backward compatible to USB 1. Watching TV: You'll need a 'black box' or something to ... | |
| camcorder mac | 2/12/2006 |
| Q: I see you mention video and dvd so I'll ask you this. If it's out of your realm, no big deal. I ... A: Ed, Most sony non-DVD cameras (DV cameras) ARE compatable. I'd stay away from the DVD cameras as ... | |
| OS 9.1 tp OSX | 2/8/2006 |
| Q: Actually two questions: 1 - Seems I have no choice but to convert from 9.1 to X. Hate to tamper ... A: Chuck, #2 is easier than #1. No virii, so no worry. Don't buy anything. OSX has a built in ... | |
| iphoto | 2/3/2006 |
| Q: I rarely use iphoto "crop" feature but did so recently. Even with a good quality (5mb) pic to ... A: mike, I can't reproduce your problem here. Cropping seems to work fine on my machine. First, ... | |
| Firewire hardrive enclosures | 2/3/2006 |
| Q: knowledgeable advice. Very helpful. Just to add though, that Jeffrey J. Wrobel, another AllExpert ... A: Keith, I have no idea of what Mr. Wrobel is talking about. So, I took a second to look it up... ... | |
| Firewire hardrive enclosures | 2/2/2006 |
| Q: Your dept. looks promising, as you are also into video editing and DVD authoring, as I am. Here's a ... A: Keith, I hope my background is adequate - Apple and Avid luckily think so! Meanwhile, spend the ... | |
| iMic WAV filles on iTunes.... | 1/30/2006 |
| Q: 1) I am currently using a Mac Mini with a gig of memory, Tiger OS. Just purchased iMic because I am ... A: Fritz, I'd suggest converting it to AAC or MP3- I know they permit addtion of album art...and will ... | |
| Yahoo Video | 1/26/2006 |
| Q: I can't get any of the Yahoo Videos to play. I am using OS 10.3.9 and Safari 1.3.2. I have the ... A: Gene, I'm guessing that if it's a WMV file...that the WMV plugin never worked well. Microsoft has ... | |
| Install OS X 10.4 Tiger | 1/24/2006 |
| Q: I have a 4 year old iMac ( OS 9.2 ) 40GB HD 256 MB mem , PowerPC G3 600MHz processor. Can I install ... A: Jim, Specs here: http://www.apple.com/macosx/techspecs/ Requirements * Macintosh computer ... | |
| Changing start-up disk | 1/22/2006 |
| Q: Running OSX 10.3.9 on a G4 w/ dual 533 chips. I have 3 internal HDs, one of them partitioned into 5 ... A: Dennis: "Why it is missing is my real question." Because you didn't install OSX on it. OSX isn't ... | |
| Changing start-up disk | 1/20/2006 |
| Q: Running OSX 10.3.9 on a G4 w/ dual 533 chips. I have 3 internal HDs, one of them partitioned into 5 ... A: Dannis, This is because OSX is so much more than just "a system folder" - that was OS9. It's a ... | |
| Mac OS X (Version 10.3.9) | 1/17/2006 |
| Q: I'm trying to print report (only 42 records) developed from a database of 1500 records. Database ... A: Stirrett, Since I've never never used/seen touchbase pro... Here's my idea of a workaround: Why ... | |
| OSX | 1/14/2006 |
| Q: Jeff- I've been on OS 9.1 for years. Now some online limitations seem to be cropping up and I'm ... A: Chuck, Assuming that you have a fast enough system that will run OSX....and you make sure you make ... | |
| Help logging into .mac | 1/12/2006 |
| Q: I purchased my G4 Powerbook a little over a year ago. My OS version is 10.3.9. I also bought the ... A: Julie, Either you have to call apple or try a different name. Your .Mac Membership is only good ... | |
| RealPlayer | 1/7/2006 |
| Q: For some time now, I can't seem to tune to a radio station online via RealPlayer. I get a message ... A: Chuck, My profile says I dont' deal with OS9 anymore since it's over 5 years old. ... | |
| Airport (snow) router + cable modem problems!! | 1/5/2006 |
| Q: Am running OS 10.3.9 on a PB G4. For some reason, when my cable ISP went down, my router stopped ... A: Laura, I think you have an airport & a cable modem. There is a sentence where you state you have ... | |
| Follow up | 1/3/2006 |
| Q: ------------------------- Hello Jeff Are you stating that all the download files at that site are, ... A: Jim, A >100MB AVI item, is likely a copyrighted video file. First, nobody uses AVI for a ... | |
| Graphics problem? | 1/3/2006 |
| Q: Followup To Question - Hi Jeff, I'm a recent convert to the delights of Apple, having recently ... A: Tony, Thanks for the well wishes - no none of that meant anything to me. Ok, Plan two. Open disk ... | |
| Follow up | 12/31/2005 |
| Q: Jeff go to this website http://84.45.66.75:2891/ I subscribe to a Miles Davis bootleg Jazz ... A: Jim I really can't comment too deeply, because this is all copyrighted information. Many AVI ... | |
| G4 cube USB or 1394 networking | 12/30/2005 |
| Q: relatively new to mac and have a 450 cube. Have gotten 10.4 loaded, but seems that the onboard nic ... A: Paul, Apple has intergrated 10/100 for over ten years on the motherboard. The cube has zero ... | |
| Graphics problem? | 12/28/2005 |
| Q: I'm a recent convert to the delights of Apple, having recently purchased a 17" Powerbook. I am ... A: Tony, Well, I think you should be playing games. I've never seen this problem, so we'll try some ... | |
| Blank screen | 12/28/2005 |
| Q: I have an ibook 600mhz. I am running OS X. My ibook starts up. I can hear the fan, I can adjust ... A: D, The Display connector/backlight (possibly at the logic board) is damaged. I know because I have ... | |
| I downloaded photos from my... | 12/27/2005 |
| Q: I downloaded photos from my camera to iPhoto. I then edited the photo by changing the title from ... A: Morris, Yeah. Um. That's a 'feature' iPhoto never changes the original name of the ... | |
| Graphics problem? | 12/27/2005 |
| Q: I'm a recent convert to the delights of Apple, having recently purchased a 17" Powerbook. I am ... A: Tony, I'm making a guess here... Your machine hasn't been restarted...or forced it to look at the ... | |
| Still stuck at | 12/24/2005 |
| Q: Hey Jeff, It still goes directly to "Welcome Mac OS 9.2" screen. What I nocticed was, when I press ... A: Can you get the machine into Target mode (holding down the T Key?) Power on, IMMEDIATELY hold down ... | |
| Still stuck at "welcome 9.2" | 12/23/2005 |
| Q: sadly I have the same result. Are there any other tricks to force it to boot off the cd? So ... A: Here is a list of magic Mac key commands: http://davespicks.com/writing/programming/mackeys.html ... | |
| Still stuck at "welcome 9.2" | 12/22/2005 |
| Q: any input would be great! This is what happened: My G4 operated fine in 10.3, I never had any ... A: Michael, *this question I get!* Ok, it's likely something is wonky in your OS 9.2 (likely an ... | |
| apache server on OSX Panther | 12/20/2005 |
| Q: I have recently installed the Panther operating system (10.3.5) on my iBook. I attempted to turn on ... A: Bill, as I understand it, apple plays a bit with the standard unix structures: you're typing in the ... | |
| os x | 12/20/2005 |
| Q: What is tiger and panther? and what is the differences? Which one is better? Thanks Doug A: Doug, Apple continues to improve and innovate it's operating system. 10.2=Jaguar 10.3=Panther ... | |
| mac goes to sleep unexpectedly | 12/19/2005 |
| Q: I wonder if you could help with this strange problem. I have a G5 i-mac operating on OSX 4.3, it ... A: Simon, Absolutely upgrading the ram will make a difference. OSX is heavy into swapping the memory ... | |
| os 10.2 | 12/19/2005 |
| Q: I just got this g3 two weeks ago. And now i'am trying to learn os x software. Nothing like os 9. I ... A: You don't 'need' 10.3 or 10.4, but it sure makes using your mac easier. It will run a bit slower ... | |
| os 10.2 | 12/18/2005 |
| Q: This zip drives were formated on my 9600 with os 9.2. OS 10.2 says it can't read them and to ... A: Doug, It could be the zip disk is bad. Have you tried a brand new one? It could also be that the ... | |
| os 10.2 | 12/18/2005 |
| Q: Does apple make a os x stand alone softare? Where you don't need os 9.x running in the back ground? ... A: Doug, Stand alone software. For 10.2? No longer. Apple made stuff three/four years ago when 10.2 ... | |
| renaming tracks from cd to itunes | 12/13/2005 |
| Q: How do I rename tracks so that they show up in order? Many audio cds that I listen to show up in ... A: Darrel, I'm assuming you're on a mac, and I'm assuming you were connected to the internet when you ... | |
| internet browsers | 12/8/2005 |
| Q: i have one of the original ibooks and i recently updated to OSX and now im having problems with my ... A: Matt, Explorer is dead on the mac. No point in using it at all. If safari actually pops up, (not ... | |
| burning a slide show onto a cd | 12/7/2005 |
| Q: I have the g4 ibook (no dvd burner). I have downloaded all of my pictures from a cd and have created ... A: Liz, Ugh. Yeah, there are some solutions, none of them pretty. If you're saying you want to put ... | |
| desktop missing | 12/6/2005 |
| Q: Followup To Question -Followup To Question -Jeff: I have an iMac 450, OS 10.3.9. I don't know if ... A: Ron, Yeah, it's a major mistake for you to use the new profile. I'm SERIOUSLY saying not to do it. ... | |
| desktop missing | 12/3/2005 |
| Q: Followup To Question -Jeff: I have an iMac 450, OS 10.3.9. I don't know if this was the cause but ... A: Ron, Did you try a safe boot. Clearly, something is screwy in *your user*. I have no idea what you ... | |
| desktop missing | 12/2/2005 |
| Q: Followup To Question - Jeff: I have an iMac 450, OS 10.3.9. I don't know if this was the cause ... A: Ron, I'm lost here. I can't figure out how you can show a 'folder' if you don't have the abilty to ... | |
| I Book G4 | 11/30/2005 |
| Q: I can't get it unlock and I can't find my disk that came with it to unlock it. What would you ... A: JR, Kick the crap out of your friend. Either you're going to need to get your hands on a OSX disk ... | |
| OS X Darwin | 11/29/2005 |
| Q: I am the owner of an iBook running OS X Jaguar -- originally 10.2.6, but I upgraded to 2.8 I have a ... A: Bill, Since all of that stuff works here...I'm going to assume that much of it may be part of the ... | |
| OS X Darwin | 11/27/2005 |
| Q: I am the owner of an iBook running OS X Jaguar -- originally 10.2.6, but I upgraded to 2.8 I have a ... A: Bill, I can only guess, as you're using a system, that's over three years old at this point... ... | |
| Apple hardware overheating. | 11/25/2005 |
| Q: An acquaintance may be misinformed. He told me that in the past few years, Macintosh computers and ... A: Phillippe, I'm assuming you're not american. Apple, like almost *every* other manufacturer has ... | |
| Can't Drag to Desktop | 11/22/2005 |
| Q: I appreciate your help very much. I'm new to iMac and would be more than happy if you could plz help ... A: Zee, I need you still to do this: Could you please try dragging the items in that folder somewhere ... | |
| Can't Drag to Desktop | 11/20/2005 |
| Q: Your help is much appreciated. I downloaded an attachment and it was saved somehow in folder named ... A: Zee, I think we're onto something here: 1)You're able to create icons (such as a folder) on your ... | |
| lock a folder | 11/16/2005 |
| Q: I have mac OS 10.3.9 How do I lock a folder, so that by accident the folder could be put in the ... A: Ken, My guess is that you don't "own it"....if you go to the bottom of the get info window where ... | |
| email viris on my Mac?// | 11/15/2005 |
| Q: I can't believe it, but I think I have a viris on one of my email accounts on my Mac, and don't ... A: Dennis, It ain't a virus. Really. No, seriously. Somethings screwy with safari. But no virus. ... | |
| cd's will not show on desktop | 11/14/2005 |
| Q: Jeff: I have 2 iMac 450's, OS10.3.9. When I insert a cd into the slot nothing happens. The cd ... A: Can we take these one at a time? Items are not "in the sidebar" - the sidebar is merely a link to ... | |
| Mac OS X Appearance of all images | 11/12/2005 |
| Q: I am runing OS X.3.9 Everything on my screen looks too small. All software and internet images. So ... A: Beth, Open System Preferences (under the apple menu) Go to Displays Choose something like ... | |
| Wireless network | 11/8/2005 |
| Q: We have a netgear router and are running a 512k broadband wireless network. There are 4 of us using ... A: Chad, You can't. There are mac apps that do this: ... | |
| re-install mac osx | 11/7/2005 |
| Q: I hope you can help this novice! I am trying to re install mac osx as I've stupidly forgotton my ... A: Mat,Take your OSX installer disk. Reboot, hold down the C key. It will boot into the installer ... | |
| Finding duplicate files on the Mac OS X | 11/6/2005 |
| Q: Sorry, I lied - :). I am actually referring to an external harddisk which has nothing but my files. ... A: Option 1: Try one of these: ... | |
| Finding duplicate files on the Mac OS X | 11/4/2005 |
| Q: Over time, my harddisk is getting filled up. Can you suggest an easy way to go through it and sort ... A: ongboonlay, I'm including a link to Spring Cleaning (via versiontracker). It's an application that ... | |
| Final Cut Pro - Burning a DVD | 10/23/2005 |
| Q: I have a Mac G4, FCP 3.0.4, OS 10.2.8. I have Roxio Toast and Dragon Burn, and an OWC Mercury Pro ... A: Sandy, depending on what version of toast you have, it'll will build a DVD that is DVD-Video ... | |
| Disappearing Hard Drive | 10/17/2005 |
| Q: I have a Dual 2GHz G5 running OS X 10.4.2. Some time ago I installed a second internal hard drive ... A: Bryan, You've done everything right. If you've been in disk utility, unmounted it...and then ... | |
| Mpeg-2 | 10/15/2005 |
| Q: I just got a dual 2.0 GHZ MAc G5, with a Radeon 9600 video card with 256 mb Video RAM. I am using ... A: Jesse, The feature is absolutely there, or the software was installed incorrectly. Now, you want ... | |
| file backup on dvd-rw | 10/10/2005 |
| Q: I burned a number of files on a dvd-rw. I cannot trash or change anything on this DVD. I thought ... A: Ken, Open up disk utility (in your utilities folder) and you can reformat the DVD-RW to be blank. ... | |
| Cookies/Passwords | 10/9/2005 |
| Q: I have a couple questions. The first one is about my login password. I changed my password and now ... A: Mehgan, Go grab the DVD's that you got when you got your mac. One of them is an Installer DVD. ... | |
| internal Toshiba dvd burner | 10/7/2005 |
| Q: I've installed an internal dvd burner in my g4 w/ os 10.3.9. It's a toshiba sd-r5372. It's ... A: Florence, I can think of a couple of possiblities of what might be wrong. Does it read DVD's? ... | |
| Tiger upgrade disaster | 10/6/2005 |
| Q: I have an iMac (flat panel tray-loading) G4 that I've just upgraded to Tiger from OSX 3.9. Now no ... A: Kim, I have several sets of suggestions 1) Run Apple's Network Diagnostic It's located in: ... | |
| powerbook freezes when I try to shutdown | 10/6/2005 |
| Q: I have a brand new powerbook G4 1.67ghz and am running OS 10.4.2. For some reason, it crashes when ... A: Cliff, Two ideas. 1) create a new user. Does this problem exist with that one too? System ... | |
| want to make the switch | 10/4/2005 |
| Q: I am very interested in leaving the pc world and going to mac, but I do not know much about them and ... A: Paul, What great questions! 1) The main emulator - Virtual PC, significantly slows down a mac. ... | |
| .fdf | 10/3/2005 |
| Q: How do I open a .fdf file? I am using MAC OSX Tiger A: Lon, .fdf is a data format that works alongside of .PDF files. Specifically, it's meant to be used ... | |
| G5 PowerMac & web page editor question | 9/28/2005 |
| Q: I don't want to ask a stupid question...but here goes. I am going to purchase a G5 PowerMac, I have ... A: Gail, Two questions for the price of one? Okay. If your peripherals (keyboard, mouse) are USB, ... | |
| loading photos | 9/23/2005 |
| Q: I'm trying to sell on ebay, my pictures won't load on their system. When i talk to their support ... A: Jodie, I can only surmise that the person you spoke to at ebay wasn't very knowledgable. OSX has ... | |
| File comments lost OS X 10.3.9 | 9/23/2005 |
| Q: I've just transfered my sound library from my ibook to my G4 mirror door running mac os x 10.3.9. ... A: Rob, Well, based on your response... What do the original files say? Do they still have the ... | |
| File comments lost OS X 10.3.9 | 9/22/2005 |
| Q: I've just transfered my sound library from my ibook to my G4 mirror door running mac os x 10.3.9. ... A: Robert, Maybe? maybe not? I'm not sure what you mean when you say you updated the most recent ... | |
| Save image ONLY at desktop | 9/21/2005 |
| Q: I'm using OSX 10.3.9 - G5. I use to surf internet image library and download images for visual ... A: Collin, I see the same behavior from Safari that you do. When I control click on a *link* to an ... | |
| Are there such things as invisible cookies? | 9/19/2005 |
| Q: You were recently kind enough to introduce me to 'Cookies Eater' which seems to work very well and ... A: Lesley, No there are no invisible cookies. But, if safari is 'automatically' putting y our ... | |
| erase disk | 9/18/2005 |
| Q: I am hoping you might be able to help me solve my problem. I am using MacOSX. A dvd was copied ... A: Brooke, I'm sure I can help you, but I'm a bit unclear on what youv'e done. How did you "copy" a ... | |
| Superdrive Imac g4 700 stopped working | 9/15/2005 |
| Q: All of a sudden my Superrive stopped working. It ejects, but that is all. It will not boot from a cd ... A: Peter. It sounds like you've done all the right things. I'm going with..."the superdrive is ... | |
| Create a HTML file on Panther | 9/14/2005 |
| Q: I am trying to create an HTML file on this G4 but all I seem to be able to save text as is rich ... A: Gretchen, since you know how to write raw HTML...I'll throw out the quick instructions. Use Apples ... | |
| iMovie and quicktime | 9/11/2005 |
| Q: I attend a fan convention each year which has contests for creative videos and such. I want to ... A: Rick, 1) Fire up iMovie. Try the help file. It's honestly pretty intuitive. 2) Your real problem ... | |
| My Powerbook's fan is running at all times | 9/10/2005 |
| Q: I use Powerbook G4, 667MHz, 512 MB SDRAM, Panther 10.3.9. I bought this mac about three years ago ... A: Makoto, It sounds like your laptop's sensor is determining that the machine is too hot. Try ... | |
| can Mac OS work on Windows pc's | 9/8/2005 |
| Q: can Mac OS work on PCs preinstalled with Windows and vice versa? A: Tobe, Currently speaking the Mac OS and all the software does not work on WinTel machines. ... | |
| Viewing JPG files on a CD burned on a PC (ISO 9660) | 9/7/2005 |
| Q: I've got a bunch of pictures on a CD. PCs can read them fine. I can see some of them on my mac ... A: Jennifer, I'd take the CD over to a PC...to see if the same files are bad there. I suspect one of ... | |
| Serial printers on new iMac | 9/6/2005 |
| Q: My father has a new iMac 20 inch he also has a Personal Laserwriter LS and a Epson Stylus Color 600 ... A: Stijn, I'd suggest contacting keyspan - they have fielded this question before - others have asked ... | |
| iPhoto | 9/5/2005 |
| Q: I have a G4 runing 10.3.9. Lately I've been having all kinds of problems. I ran Disk First-Aid ... A: Jerry, Norton didn't help at all - there are no virii for the mac. There's some pretty standard ... | |
| Adding extension to file name | 9/4/2005 |
| Q: Occasionally, I have an old file without an extension. I highlight the file name, then add .jpg ... A: Jack, I dont' think so. I'm guessing that Apple did a study of users, and found, more often that ... | |
| wireless PB1400 | 9/3/2005 |
| Q: I have a powerbook 1400 with an Enterasys/Orinoco wireless PCMCIA. It is to connect with the ... A: Tyler, In networking there are several addresses that are resevered. 192.168.x.x and 10.1.x.x are ... | |
| audio issue | 9/1/2005 |
| Q: i have installed 10.4.2 but found that protools(digi001) would not operate with that system.. so i ... A: Doug, If you have OS9 and OSX on different partitions, you can Boot of the OSX CD and use Disk ... | |
| Purchasinging iMac5/Power Mac % | 8/31/2005 |
| Q: I own a biedge G3 and must upgrade. I'm considering a iMac G5 for budget reason. And because of the ... A: Cynthia: Any mac you get will be fine for photoshop, illustrator, dreamweaver & Flash. All of them ... | |
| upgrade | 8/26/2005 |
| Q: We're an ad agency i handle the print. We use OS 9.1 we've purchased system 10 first version almost ... A: David, Quite a bit of this is dependent on the mac you have. Realistically if you have a G4, you ... | |
| virus protection | 8/25/2005 |
| Q: I bought a iMac G5 online and it will be here soon. I have two questions: do I need a virus ... A: Joe, not a problem! Step 1: Go to http://mozilla.org. You'll see a link to download firefox. ... | |
| How to work on the same documents on 2 macs | 8/22/2005 |
| Q: After years of working at home, I now have an office as well, with an iMac in each one, both ... A: Leif, I think there are a couple of way syou can do this. You're trying to sync a file....from mac ... | |
| Saving files to CD/RW | 8/21/2005 |
| Q: I have a new iMac G5, having previously used a PC. I would like to save files to a CD/RW. I have ... A: Ann, In your utilities folder there is an application called Disk Utility. You use that to format ... | |
| I-Tunes Codecs | 8/20/2005 |
| Q: Is there any way that I can upgrade the iTunes (4.9) codecs so that I can play other audio formats. ... A: Bradley, Nope. No way. Not possible. First, I had to do some research on what MOD S3M sound ... | |
| CD Drive | 8/16/2005 |
| Q: My husband loaded some recording software onto our mac and when he did it he set it to custom ... A: Tara, I don't have enough information A couple of notes: 1) You can't install/remove software in ... | |
| used ibook value | 8/12/2005 |
| Q: I am interested in buying a 14" ibook G4(I believe) OS10 from my church. It is about 3.5 years old ... A: Arthur, I don't think there are any 3.5 year old 14" ibooks. Well, I'm not sure. So, I'll ... | |
| Booting From CD | 8/10/2005 |
| Q: eMac 1.25ghz (2 years old) OS 10.3.4 Wanted to reboot from Panther CD. Tried three approved ... A: Bob, There's a chance that the Cd + DVD drive are just both a little off...enough so that it's ... | |
| safari | 8/7/2005 |
| Q: you said you can answer basic...this is embarrassingly so! I have a mac G4 using OS10.3 loaded by my ... A: Alison, I'm a little confused by your question. So perhaps this explanation will help. AOL is an ... | |
| 8/5/2005 | |
| Q: Yesterday Safari (vers. 1.3), my Internet browser, and my email (vers. 1.3.11) stopped working. When ... A: Janet, First, I'd like you to run FSCK. This is a repair utility. ... | |
| iPhoto still quitting as it loads pictures | 7/31/2005 |
| Q: JEFF YOU GAVE ME A LIST OF ITEMS TO REMOVE from the pictures folder and hide. The problem is the ... A: Ralph, all I suggested was that you should remove items that weren't photos. Want the real quick ... | |
| camcorder firewire compatibilty | 7/31/2005 |
| Q: I'm a very new mac user...( 1 month) I have a 17" powerbook g4(tiger)......my question is a rather ... A: Claude, No idea. It 'should' work if it conforms to the DV spec. The ones on the apple site are ... | |
| Software crash | 7/30/2005 |
| Q: You're right, it works as a new user! Does that mean I can only use those programmes as another ... A: Den, Sorta. It tells us something else - it tells us what is wrong is a preference associated with ... | |
| Software crash | 7/30/2005 |
| Q: I have tried what you recommended, but it still crashes. Here's the error message I get if it's any ... A: Den, As you can imagine, it's a bit hard to do these sort of things via email. (the best of worlds ... | |
| Software crash | 7/28/2005 |
| Q: I have had a G5 (dual) for over a year now, and recently I have experience problems with some ... A: Den, My guess is that some small OSX maintenance will repair these two apps. One of two or three ... | |
| G4 powerbook ti ram | 7/27/2005 |
| Q: Which would be preferable, 512 of 133 or 1 gig of 100PC ? I am running 10.3 and do mostly home video ... A: Pietro, since this page http://everymac.com/systems/apple/powerbook_g4/stats/powerbook_g4_500.html ... | |
| programn quitting | 7/26/2005 |
| Q: re; iPhoto quitting during startup.Panther 10.3 I created a new account with admin priveleges as ... A: ralph, In the iphoto libary (Pictures folder).... Pull the library.cache, .data, .iphoto, pull ... | |
| Startup | 7/25/2005 |
| Q: Mr. Greenberg, i'm just a novice at using mac pc's. Currently i have a powerpc w/ 10.3 osx. I ... A: JB, I'm assuming it's a wacom tablet. What file is being loaded? Are you sure it's a file and ... | |
| Cleaning out the Hard Drive | 7/22/2005 |
| Q: I love my mac and download quite a few files. Sometimes I would like to delete the excess files that ... A: Lydia, I think you're asking "what can you delete" to free up some space. There are specific ... | |
| iPhoto on E-Mac running Panther OS 10.3 | 7/20/2005 |
| Q: This happened while loading about 200 photos from a trip up the west coast of Norway, above the ... A: Ralph, Good news here...there's nothing (hardware) wrong with the mac. Probably it's a midl ... | |
| On my new I-mac OS 10.4+ | 7/20/2005 |
| Q: I want to burn a couple of downloaded programs onto a single CD... Firefox and thunderbird, how can ... A: Tom, From Disk Utilities's help file: Recording on a CD-R disc more than once Normally, you can ... | |
| Spring Cleaning | 7/13/2005 |
| Q: Is the utility "Spring Cleaning" for MacOS 9.1 and OS X a good program to have and use? Sincerely, ... A: Angel, It's an "okay" program. It's not a must. What I like - it automates removal of little ... | |
| booting imac with broken screen from cd | 7/11/2005 |
| Q: I have an imac whose screen is bust. I'm using an external monitor but now my computer has crashed. ... A: Jody, My best suggestion: Get your hands on another mac or take this machine near another mac. ... | |
| upgrading to OS 10.4/TIGER | 7/8/2005 |
| Q: Jeff -- Thanks for volunteering your time! I am currently running OS 10.2.8, and want to upgrade ... A: Pam. Yes. Absolutely. Just make sure your machine runs the specs. From ... | |
| DVD burning problems | 7/5/2005 |
| Q: I'm not sure if you remember me, but you were helping me out 2 or 3 weeks ago regarding a problem ... A: Bob, the file name ought to be irrelevant. Put a single JPEG file and burn a DVD (it's a DVD data ... | |
| DVD burning problems | 7/4/2005 |
| Q: Followup To Question - Hi Jeff, I'm not sure if you remember me, but you were helping me out 2 ... A: Bob, Of course I have an idea. It involves money. Take it to your closest Apple Dealer and have ... | |
| DVD burning problems | 7/4/2005 |
| Q: I'm not sure if you remember me, but you were helping me out 2 or 3 weeks ago regarding a problem ... A: Bob, If it doesn't work via the finder, it doesn't matter what third party software you use. I ... | |
| DVD burning problems | 7/3/2005 |
| Q: I'm not sure if you remember me, but you were helping me out 2 or 3 weeks ago regarding a problem ... A: Bob, Current version of toast is 6.1 something I think. I don't know how compatible (v 5) is with ... | |
| FCP3 Help! | 7/3/2005 |
| Q: I tried using other graphics formats, but only PICT gave me the clarity of image that I wanted. The ... A: Katherine, Are you judging the picture quality based on the way it looks on your computer or are ... | |
| FCP3 Help! | 7/2/2005 |
| Q: I am trying to edit together a slide show of PICT files. Every time I try to add the first pict, I ... A: Katherine, You're confusing storage (which is in GB/MB) with Memory (which is also described in ... | |
| Few very simple questions... | 6/28/2005 |
| Q: .. I am planning to purchase a labtop. But I can't seem to make up my mind, should I buy a iBook or ... A: Young Yook, What a great set of questions. I think I'm going to answer them in the 'easy to hard' ... | |
| mac internet | 6/25/2005 |
| Q: I have a G5 Mac running O/S 10.2 with IE 5.2 for Macs My problem is it loads web pages so slowly. ... A: IE is a dead browser on the macintosh and very slow as well. Change over to Safari, and things will ... | |
| making DVD's w iMac and iMovie | 6/24/2005 |
| Q: I have an Apple iMac with internal CD (player and burner). I have used iMovie to arrange slides ... A: Steve, It depends on what iMac and what version of iDVD you have. Let's do the Mac first. You ... | |
| MAC | 6/21/2005 |
| Q: I am very new to MAC and would appreciate if you could let me know of any websites which offer ... A: Saleem, Take a look at everymac.com This is a great reference- but Macs are not like PC's where ... | |
| preference folder will not open | 6/19/2005 |
| Q: Followup To Question -Jeff: I have an iMac 450, OS 10.3.9. I was backing up some photo and ... A: Ron, at some point you must have deleted it. They just don't "disappear" You can try downloading ... | |
| Excel add-ins registry entry | 6/19/2005 |
| Q: I am trying to install an add-in library for excel for mac. The problem is that the way it is ... A: David, This is _way_ over my head. (Excel specifics on the macintosh). When I poked around ... | |
| preference folder will not open | 6/17/2005 |
| Q: Followup To Question - Jeff: I have an iMac 450, OS 10.3.9. I was backing up some photo and ... A: Ron, Go to your applications folder...is it there? Go to your Utilities folder. Is System ... | |
| Type Command character (OSX3) | 6/14/2005 |
| Q: I've been looking for a way to type the character "command". I have PopChar, I can see the command ... A: David, go to your system preferences International Go to the Input Menu Choose Character palette. ... | |
| DVD burning problems | 6/13/2005 |
| Q: Followup To Question - Hi Jeff, I use a 450 MHz G4 running on OS X Tiger (10.4.1) A friend ... A: Bob, I wonder if this is a firmware update with the DVD drive to run on your machine. Or a ... | |
| DVD burning problems | 6/12/2005 |
| Q: I use a 450 MHz G4 running on OS X Tiger (10.4.1) A friend recently upgraded her DVD drive and gave ... A: Well, I'd try some different Media, including a CDR Others have similar problems: ... | |
| How do I protect my iBook G4? | 6/10/2005 |
| Q: Most people have told me that makes can't be penetrated while others have am told me that there ... A: Bradley, Flat out, the Mac (BSD Unix) is fairly secure. It's not 1000% secure...but the odds are ... | |
| Apple OSX Startup Problems | 6/8/2005 |
| Q: I am very recently new to mac computers. Spending my last 10 years using Windows. Model: G3 iBook ... A: Tom... UGH. This is certainly a headache. I'm assuming you didn't read the instructions for ... | |
| Software Update | 6/4/2005 |
| Q: I have an iMac running OS version 10.3.7. I also just replaced my hard drive for a larger one. It ... A: Brian, I'm have a little problem understanding your question. But at least the first question ... | |
| Networking Old Mac to PC | 6/2/2005 |
| Q: I have an old Power Mac 4400/200 and it has an ethernet/networking plug in the back (you can see how ... A: Jason, I don't think that you can easily network the two... Yes, I'd put a router (much easier to ... | |
| powerbook cd, install on powerpc desktop? | 5/31/2005 |
| Q: I want os 10.3.2 thats on my dads powerbook. i have power mac g4 cube. I have Restarted holding C ... A: Shawn, You're not going to like this. You're going to have to buy it. OS X.3 cannot be copied - it ... | |
| peer-to-peer music programs | 5/22/2005 |
| Q: I hope you can help me with an annoying problem I have. I own a ibook OSX, and I have itunes, as ... A: Kat, You're asking me how to violate copyright, like your friends who have PC's do? You have to ... | |
| Easy question | 5/19/2005 |
| Q: how do you condence a photo on Mac os x. I just need to make photos smaller w/o cropping. Thanx^_^ ... A: Dakota, VersionTracker.com _tracks_ the _Versions_ of software. It merely links to their sites; ... | |
| Apple 17" flat panel | 5/19/2005 |
| Q: My Apple care just expired and of course now my flat pane 17" is acting up. Computer has been acting ... A: Bill, It's not my site - I'm just a volunteer, doing this for a group I've never met. My first ... | |
| Characteristics of macintosh | 5/18/2005 |
| Q: Can you please compare and contrast the characteristics of LINUX, UNIX and Macintosh? Thanks A: Anthonia. Unix is a portable multi tasking operating system. Linux is a free version of above, ... | |
| External CD-RW Drive | 5/17/2005 |
| Q: I've a Yamaha external firewire CD-RW 8824 (it used to work fine 4 years ago with G4 running 9.1). ... A: Kapil, Take it to another mac/try another cable. There is the chance that if you haven't used it ... | |
| e-mail and pictures | 5/17/2005 |
| Q: Why is it that I cannot open e-mail pictures when the message ends in eml, but I can if its in ... A: Jim, .eml is the stationery format for Microsoft outlook from the pc. Are you sure there is an ... | |
| Easy question | 5/16/2005 |
| Q: how do you condence a photo on Mac os x. I just need to make photos smaller w/o cropping. Thanx^_^ A: Dakota, I'd suggest someting like: http://www.versiontracker.com/dyn/moreinfo/macosx/20824 ... | |
| Mac OS 10.4 upgrade problems | 5/10/2005 |
| Q: I upgraded from 10.3.9 to 10.4 last night. I have an iMac DV+ (450MHZ G3), with 320MB of RAM, 20GB ... A: Logan, Honestly, I just literally started using Apple's Mail Myself - I've using entourage. Hmm. ... | |
| OS 9 to OS X | 5/7/2005 |
| Q: None of those worked. Is there a way to use Disk Warrior to switch the startup disk if we don't ... A: Kyle, the OSX installer disk method HAS to work. It's 100% reliable. If you can boot on another ... | |
| OS 9 to OS X | 5/7/2005 |
| Q: I recently started up OS 9 on my G4, after being in OS X, but now I can't seem to get back to OS X. ... A: kyle, 1) Control Panels, Startup disk. This ought to have two choices OSX and os9. 2) Get your ... | |
| Internet Explorer for Mac | 5/6/2005 |
| Q: My company has about twenty 1.25 GHz PowerPC G4, 1MB L3 cache, 768 MB DDR SDRAM, some running Mac ... A: Ron, #1 - I'd suggest moving over to safari. Explorer is very dead on the mac. Or firefox - ... | |
| imovie | 5/3/2005 |
| Q: I have a G4 runing OS X 10.3.9. I put "imovie" on an external hard-drive. It works fine, except ... A: Jerry, iMovie is mapped initially to the internal hard drive's Movie folder. When you initially ... | |
| voice recording | 4/20/2005 |
| Q: Jeff, I am using OS 10.3.8 on an eMac. I am exchanging voice recordings with a Windows user. The ... A: Greg, select the attachment and choose save to disk. If it is on your desktop and you double click ... | |
| downloading .wma files on mac | 4/20/2005 |
| Q: I just noticed above that you're only fielding osx questions....I've got os9.04....but I'm typing ... A: Mike, What's wrong is that IE isn't interpreting the wma file as a 'file'. It doesn't have the ... | |
| voice recording | 4/18/2005 |
| Q: Jeff, I am using OS 10.3.8 on an eMac. I am exchanging voice recordings with a Windows user. The ... A: Greg, Here's what I'd do. I'd open one of her files in quicktime and hit command I (get info) on ... | |
| Photos disappeared from I photo albums | 4/15/2005 |
| Q: dont know it happened but all my photos have disappeared from my i photo albums. Someone told me i ... A: Paul, I can only guess that the xml database for iphoto got corrupted. So, I have some ideas...but ... | |
| Compression. | 4/12/2005 |
| Q: I am an Editor for a Quilting newsletter that is published and sent to about 200 ladies each month. ... A: Sue, This one (I think) is an easy one. Go to print. Choose where is says "Copies & Pages" and ... | |
| Recovering lost data after formating | 4/12/2005 |
| Q: What can be done in order to recover lost files after formating a 10GB HD under MacOs 9. Thanks ... A: Eric, It's not good. Hopefully you're not using the drive. If you are, then fiels are being ... | |
| Camera | 4/7/2005 |
| Q: I have a Mac G4 running OS X 10.3.8. I have a Logitech Quickcam Pro 4000. I have the latest ... A: Jerry, This is very odd. Have you tried ichat to see if ichat sees it (it may not...it's usb, not ... | |
| DVD formatting | 4/3/2005 |
| Q: I have a 15" powerbook with a superdrive and MAC OS X Jag. I'm actually in australia now and I have ... A: Andy, Your mac will handle +R or -R without any difficulty. The only difference is in burning - ... | |
| OS X Install | 4/3/2005 |
| Q: This is simple enough, but I just want to make double sure about it. I have a Mac snow iBook ... A: Bill, I can't set your mind at rest. What you say sounds logical...but I've never doen a clean ... | |
| symantec_norton system works 3.0 | 4/2/2005 |
| Q: MY COMPUTER INFO: (e-mail me if you need more info v_halo_v@yahoo.com) mac mini MAC OSX VERSION: ... A: Mari, I'm assuming your Mac works - that the SOS isn't a system that doesn't work - only Norton is ... | |
| apple dvd-player | 3/31/2005 |
| Q: is there a way to go around the country-codes of apple dvd- player, some sort of patch to make it ... A: Daniel, I can only point you in the general direction of what you're looking for, as I've never ... | |
| Power G3 ac adapters | 3/30/2005 |
| Q: I don't know anything about Macs but need to find out quickly for a friend if the power supply on a ... A: Melissa, Sorry, you can't use a PC powersupply on a mac. Here are a bunch of groups that can ... | |
| Mac program won't quit | 3/26/2005 |
| Q: I recently starting using a simple mac application called OSXplanet, you may be familiar with it, ... A: Taylor, I had to download this to take a look On your menubar there is a globe. That's where you ... | |
| Problem with Microsoft Entourage | 3/23/2005 |
| Q: I have loaded PocketMAC PDA software on my Imac which is running 10.3.8. I had a version of MS ... A: David, I'm at a total loss. If you can connect with safari, then your machine is fine...it's ... | |
| Problem with Microsoft Entourage | 3/21/2005 |
| Q: I have loaded PocketMAC PDA software on my Imac which is running 10.3.8. I had a version of MS ... A: David, I'm thinking that somehow it screwed up your Entourage connection. Go to Tools>Schedules ... | |
| ipod backup | 3/17/2005 |
| Q: hey Jeff, Thanks for your reply. My problem is that my music isn't backed up on my computer. I've ... A: Brian, Yup what a pain. You might be able to use software at versiontracker.com (type ipod in the ... | |
| ipod backup | 3/17/2005 |
| Q: I've been having some issues with my ipod lately. It's been skipping, pausing randomly. I'm a ... A: Brian, All your music ought to be in your music folder (which is a mirror of your ipod). All you ... | |
| wireless card; emac | 3/14/2005 |
| Q: Is it possible for me to add a wireless card to my eMac? If so how? I don't recall it having built ... A: Malana, Sorry I took so long to find this file. Absolutely you can add a wireless card...as long ... | |
| Mac OSX issues | 3/13/2005 |
| Q: I have an IMAC 17" Flatscreen computer. If it is used for awhile I have problems bringing down the ... A: My next guess is that since you feel that it occurs with the computer being on for a longer period ... | |
| Mac OSX issues | 3/13/2005 |
| Q: I have an IMAC 17" Flatscreen computer. If it is used for awhile I have problems bringing down the ... A: Burton, I'm going to guess that there is a hardware problem on your computer. Either - the mouse ... | |
| OS X Address Book images.. | 3/11/2005 |
| Q: Suddenly my Address Book images (OS X) have disappeared! Consequently my log-in screen shows a ... A: Chris, Not enough information to fix it. My guess is that the address book cache (where it stores ... | |
| final cut pro hd 4.5 | 3/10/2005 |
| Q: New g5 dual 2ghz video 1.5 gig of ram editing workstation final cut pro hd 4.5. Panther ( what ... A: Roger, 1) It sounds like your configuration is pretty good. Add some ram. Change the media drive ... | |
| how to fix a corrupt program | 3/8/2005 |
| Q: I cannot download Adobe Acrobat programs from the web to my computer. The message comes up "there's ... A: Liz, It sounds like you're using Internet explorer. I don't think your program is "corrupt" If ... | |
| Error Message - 34 | 3/7/2005 |
| Q: I have a 450 MHz G4 Cube, with 576 MG installed memory. When I try to load a blank CD-R to burn in ... A: John, How much room is free on your machine? If you get info on your computer it will tell you how ... | |
| Audio cassette to mac | 3/3/2005 |
| Q: I have a Power book with system 10.3.8. I want to record my cassettes onto my mac and then burn them ... A: Tom, Go pick up Garage band (part of iLife) at an apple store. It will let you plug in and record ... | |
| audiofile conversion | 3/3/2005 |
| Q: I received a cdr with 2 audio-video files on it, bOTH FILES ARE q uicktime. One file is mpeg the ... A: Jim, OS 8.6 can only handle a couple forms of quicktime (that microsoft made available) Your mac ... | |
| Sherlock Missing | 2/26/2005 |
| Q: I am using Mac OS 10.1.5 on iMac. I just noticed that when I click on Sherlock icon in dock, ... A: Joe, It's not sherlock thats got a problem. It's your system. OSX (AAAH 1.5!) works with two ... | |
| Reading PC CDs | 2/23/2005 |
| Q: a simple question really. Is there a way in which Macs can read CDs that are Windows versions ? My ... A: Bob, two things 1) ask the person NOT to encode the graphics in a strange format. for example, if ... | |
| Reading PC CDs | 2/23/2005 |
| Q: a simple question really. Is there a way in which Macs can read CDs that are Windows versions ? My ... A: Bob, Macs naturally read Windows CDs. My mac also sees files created in PC versions of: Word, ... | |
| Internet Connection | 2/22/2005 |
| Q: I'm having internet connection problems. I have a recent model iBook running OS 10. My ethernet cord ... A: Brian, Ok, so the cable is connected and you have a green light. I'm assuming you're set to DHCP- ... | |
| using OS 9.1 and OSX | 2/19/2005 |
| Q: Jeff, Thanks for your time and assistance: I have an imac running OS 9.1. OS X is also on the ... A: Joseph, I can't imagine why you'd want to work in OS9 anymore. Go to your control panels, startup ... | |
| Getting a non-jerky cursor within an application | 2/19/2005 |
| Q: One of my favorite games, Massive Assault, was poorly ported to the Mac from the PC, and as a result ... A: Jim, First, I went to download a demo (there is none!) to see if I could reproduce your problems ... | |
| can't recover data from my zip drives | 2/17/2005 |
| Q: I have placed much data on zip disks with my old G3 Mac(works software). I now have a G4 Mac and I ... A: Jim, I'm going with: You don't have works on your G4. You mac is trying to launch the file, and ... | |
| Upgrades | 2/16/2005 |
| Q: How do I identify my upgrade needs .. Is my box ZIF or Sawtooth enabled ? ... Machine Model: ... A: Carl, I can tell you come from the PC world. No slam there - it's just a very PC question. The ... | |
| Startup items | 2/11/2005 |
| Q: All of a sudden when I power up my iMac running Mac OS X version 10.3.7 it automatically tries to ... A: Joyce, Since I don't use AOL, it's just going to be a guess. Your machine is trying to sign on to ... | |
| Viewing and saving PDF doc with Safari | 2/10/2005 |
| Q: When I find a link for a PDF document while in Safari, I only get the first page of the document ... A: Crayon, I have no idea off the top of my head where the PDF files are. But, if you control-click ... | |
| Does OS-6 support safari??? | 2/8/2005 |
| Q: Could you let me know whether safari is compatible with OS-6 or not. Which browsers could be used ... A: Mehmood. I don't answer questions about OS 6. The original Browser (netscape) came from Mosaic. ... | |
| Two Hard Drives, what OS is on what? | 2/5/2005 |
| Q: G'day, I have two hard drives, the first running X.3.7. The other is OS X, but how do I find out ... A: David, G'day. Start up from the first drive- Go to the apple menu, choose About this Mac, and ... | |
| removing a "locked" item | 2/3/2005 |
| Q: Recently, I downloaded a demo of Adobe Photoshop Elements. I decided that I wanted to throw it ... A: Andrew... The permissions on all/some of the files in your trash are not set to you... Or ... | |
| Trying to print on my Epson from my G5 computer. | 2/3/2005 |
| Q: I think that this is an Epson printer driver issue.... I did see some of the Epson print drivers on ... A: Valerie, I'm so glad I was of help! Please call/contact epson about your printer problems. Your ... | |
| How does Macintosh keep track of deleted files. | 2/2/2005 |
| Q: I'm a student and we have a paper to write on:How does Manintosh keep track of deleted files. ... A: Shannon, A google search of: ... | |
| help preferences | 2/1/2005 |
| Q: Jeff, I have a powerbook G4, 15 inch, 1.33GHz. I've been having trouble with my help viewer in ... A: Gary, Truthfully, It sounds like you've screwed up some stuff that's outside my expertise. When I ... | |
| saving images | 1/29/2005 |
| Q: i have an imac 333 with osx10.i can save images from the internet fine however i can not open them. ... A: Matt, When I drag an image from safari (or use Save image in IE) I get a JPG on my desktop. This I ... | |
| Can't print from my G5 computer...ugh!!! | 1/28/2005 |
| Q: Switched my Epson Color Stylus 6400 to my new G5 (OS 10.3.7) directly into an ESB port. ... A: Valerie, I just have some guesses and not much less. First - Apple adds a number of Epson drivers ... | |
| Upgrading to OS X | 1/26/2005 |
| Q: I have a beige G3/233 desktop. I have upgraded it to have a 40GB HD and a G4/466mHZ processor, both ... A: Heath, Q1) Why did apple make the beige machines incompatible with OSX? Two reasons - USB+ ... | |
| MAC vs IBM FAT32 Problem | 1/25/2005 |
| Q: MAC vs IBM FAT32 Problem Hello: I have a WD 160 harddrive that I will be use only for Mp3 music ... A: Jeff, How are you my name-brother. OSX can *read* NTFS, but cannont write it. It can read Fat 32, ... | |
| Help Viewer | 1/24/2005 |
| Q: I have a brand-new Powerbook G4 with MacOSX. I haven't had it more than three weeks when my general ... A: Nikky, I can only guess that a preference is corrupted in help, preventing it from ... | |
| Mouse repair | 1/23/2005 |
| Q: Mouse click is not working. I assume it's dirty, but can't seem to get top off to clean. What's the ... A: Derek, Don't know which mouse (assuming it's a ball mouse). It's a twist, you take your thumbs and ... | |
| resizing | 1/21/2005 |
| Q: Ihave the option to resize pictures to fit in the browser screen with ibm ie 6.0 but my bro has mac. ... A: David, Honestly? I have no idea. I'm assuming you put pictures on the web (without resizing) and ... | |
| Network Password Trouble | 1/20/2005 |
| Q: afriend bought me a imac m5521 computer. It boots up to a searching for network boot. The computer ... A: David, I have two general questions: Do you know the password? Is there a system to actually boot ... | |
| computer shut down by itself and clock changed | 1/19/2005 |
| Q: Jeff, I have a mac g4 1.25 ghz desk top with 512 mb ram and OS 10.3.7. Two weeks ago, all my ... A: Kevin, Ok, the lithium battery needs replacing - it holds the date/time and location information. ... | |
| Win to Mac transition: general resources | 1/18/2005 |
| Q: I have just bought a used ibook for my kids, but have no Mac experience. Do you know of a good web ... A: Chris, You're not going to find (as far as I'm aware) a site that translate PC behaviors to mac. I ... | |
| macintosh | 1/15/2005 |
| Q: Greenberg, 1. In Mac OS9 there was something you could use to automate repeated activities. I ... A: Dr. Whitmont, Thank you for the doctorate, but honestly, I need more education before I can be ... | |
| A download placed a new unwanted icon in system preferences... | 1/15/2005 |
| Q: iMac, G-3, 600mghtz, 256Ram, OS 10.1... I downloaded "Impasse" trial. It left an icon in system ... A: Two ideas. one, download it again, install it, and then immediately uninstall it. But if what ... | |
| ethernet on Mac G4 running 10.2.8 | 1/14/2005 |
| Q: My Mac (G4 running 10.2.8) is about 2 years old. About a week ago I connected up the ethernet port ... A: Dorn, If you go into your Applications folder and then into your Utilities folder there'll be a ... | |
| Mac OS 9 | 1/12/2005 |
| Q: How do I change a desktop icon.. or any icon for that matter.. Windows the procedure is simple.. ... A: James, Even though it says that I don't answer OS9 questions, I'll show you this is just as easy as ... | |
| Mac with Windows 98 | 1/11/2005 |
| Q: I sent my mother in law video files with the WMV extension I made on my Windows XP movie maker ... A: Monica, She can't have a windows 98 mac computer...because apple doesn't run windows 98. I'm ... | |
| Final Cut Pro Help | 1/8/2005 |
| Q: Greenberg, I got it to work. I found some documentation from someone else who was having a similar ... A: Nick, That ram is likely bad. It may not bite you today, but it is not working 100%. I've used a ... | |
| Final Cut Pro Help | 1/7/2005 |
| Q: Greenberg, The problem persists in iMovie. When I try to export to the camera from iMovie, it ... A: Nick, This is very strange. The GL-2 ought to work fine. It captures footage fine (this rules ... | |
| Final Cut Pro Help | 1/6/2005 |
| Q: I am having a problem with Final Cut Pro HD version 4.5. When I connect it to my Canon GL 2 camera ... A: Nick, I have a couple of ideas. First, I'd suggest testing the camera on iMovie. Yeah, I kknow, ... | |
| New Hardrive | 1/5/2005 |
| Q: I have just installed a new Western Digital IDE hardrive in my apple mac g4 450mhz (my old one ... A: Richard, No real idea...only one gut guess...do you have your master/slave settings for the drive ... | |
| cmalisia@columbus.rr.com | 1/3/2005 |
| Q: I have an iBook. It is running OX X v 10.2.3. I am trying to make the trackpad/mouse work without ... A: Carole, That shouldn't be. It sounds like your trackpad is bad. I will mention two things. ... | |
| lost data and settings | 1/2/2005 |
| Q: Jeff, I'm using OS10.3.7 Last night I shut down my computer (power G4 desktop) as usual, This ... A: Kevin, First, off, I don't recommend using filevault. Filevault does protect your data from prying ... | |
| G4 powerbook | 12/30/2004 |
| Q: My brothers G4 powerbook is sick. I have it to try and fix it for him. when booted it makes 3 ... A: Sean, So, I did some research about this. Three beeps = ram isn't being seen at startup. This is ... | |
| Mac sound | 12/30/2004 |
| Q: My wife uses a Mac for her small business, I use it for my home use, and net surfing. I use a PC at ... A: John, I don't know where you're shopping for CDs. First, I'll direct you to the system preferences ... | |
| passwords | 12/28/2004 |
| Q: what can i do if i forgot my password to log on. you know the administer (password) so basicly i ... A: oj, Your original CDs that came with your mac is the solution. Boot from the CD with the C key ... | |
| Lose Audio Synch between iMovie and iDVD | 12/27/2004 |
| Q: I made a compilation Quicktime movie clip in iMovie...it is 55 minutes long with sound...movie ... A: Michael, I don't know that FCE will solve the problem. I do know that I use DVD-RW's so I can burn ... | |
| Lose Audio Synch between iMovie and iDVD | 12/27/2004 |
| Q: I made a compilation Quicktime movie clip in iMovie...it is 55 minutes long with sound...movie ... A: What version of iMovie do you have? When I googled imovie idvd sync I got: ... | |
| email forwarding | 12/23/2004 |
| Q: I know I read a tip in either MacAddict or Macworld regarding multi-forwarded email. My question ... A: Lee, I think what your asking is how to extract the email without the prior infomration? Um....I ... | |
| SuperDrive Problem | 12/22/2004 |
| Q: I am having a strange problem with my SuperDrive in my 933 G4. If I try to burn a data CD, it never ... A: Ray, You know what I'm going to say. I think the CD is going bad. Me? What would I do? I'd ... | |
| imac won't boot up | 12/21/2004 |
| Q: I went to install OSX on my Mom's 400mhz iMac (>300megs of ram) Half way through the installation it ... A: Dr. Bob. Yeah, I think it's the power supply too.... but it's also sounding like the HD is corrupt ... | |
| trash can | 12/19/2004 |
| Q: Is there a way to place the trash can on the desktop in os x (10.3.7)?, as it was in OS 9. I don't ... A: Chuck, I'll mention that there are multiple trash cans in OSX (and it keeps all of that, smartly, ... | |
| MP3 files how to download them to a location on the drive to be able to play them other places | 12/17/2004 |
| Q: MP3 files how to download them to a location on the drive to be able to play them other places I ... A: Trin, What are you asking? If you sent a file to someone with a Mac, an MP3, it should work fine. ... | |
| Mac G4 Cube memory question | 12/14/2004 |
| Q: I have a G4 Cube 450 MHz currently running OS X 10.2.8. It has two DIMM memory chips in it, one at ... A: Johnathan, As far as what you can use? ... | |
| about trash | 12/11/2004 |
| Q: have os10 trashed some pics by mistake and emptyed the trash is there anyway to get them ... A: Jeff, When you delete a file, it just removes the name from it's catalog. Here is a link from ... | |
| Restoring a system disk from a disk image | 12/6/2004 |
| Q: Jeff, I'm hitting a wall here. I had my system installed on one partition that resided on my master ... A: Todd, I could barely follow what you've done. I don't think you're completely hosed. Why not copy ... | |
| master password OS10.3.6 | 12/3/2004 |
| Q: Jeff: I have an iMac 450, OS 10.3.6, 128mb ram. I recently installed OS 10.3.6 but I still use OS ... A: Ron, My machine rarely asks for it's password - when it does, it's because I'm trying to do ... | |
| slow g4 | 12/1/2004 |
| Q: My g4 tower is working very slow. I got rid of all my photos and desktop stuff that seemed to take ... A: Rachel, I have a couple of thoughts. First, make sure you keep 5-10% of your hard drive free. If ... | |
| keychain access?? | 11/30/2004 |
| Q: I have changed a password on a user on my mac. (os 10.3.5) and now every time I go to use the Mail ... A: Jack, I think that the keychain password is the old one, and the system wants the new one. That's ... | |
| Mail in OSX 10.3.6 | 11/27/2004 |
| Q: I am triing to fgure out a way to use a link in Mail 1.3.9 But i cannot seem to figure it out. Is ... A: Tiesaha, I don't use apple's Mail. I think the recognition of email links is more based on the ... | |
| Can you recommend the best... | 11/22/2004 |
| Q: Can you recommend the best way for me to get my old Super8 films, now on VHS, into my PowerBook G4 ... A: Katherine, I suggest you have someone transfer the original films (not the VHS) for you onto miniDV ... | |
| downloads in safari | 11/20/2004 |
| Q: I am using a powerbook G4 1Ghz Mac OS X Panther 10,3,6 Safari 1,2,4 I recently downloaded a ... A: Hannes, Let's do the second question first. Apple disables the use of the computer while the ... | |
| OS 8 | 11/16/2004 |
| Q: Novice here...in farmland USA, frustrating to hookup to internet no macs around but mine. Question- ... A: Helen, I'm sorry. It's been three years since I've touched an OS8 macintosh (well, six years, ... | |
| Booting to OS 9 | 11/15/2004 |
| Q: I run os 9.2. I moved some directories on the boot drive thinking they wern't important. I just ... A: Derek. I never boot into 9, so if you get this working you'll have to explain why you need to boot ... | |
| Log on | 11/14/2004 |
| Q: Jeff, Maybe I wasn't as clear as I should have been. My problem is not with "Log Out" or "Log in". ... A: Roy, Two thoughts. Any sort of logging out (restart, shutdown, logout) does ask you for your ... | |
| external drive | 11/14/2004 |
| Q: - Hi Jeff: In response to your reply: When my external drive is turned off, the G5 operates without ... A: Gordon, Maxtor uses the Oxford chip set (this was more of an issue when firewire drives were first ... | |
| Log on | 11/13/2004 |
| Q: Jeff, Thanks for trying to help but as I said in my Q if you select "automatically log on as" you ... A: Wait, Roy, Of course, as I wrote it defeats the security. How is it supposed to be secure if it ... | |
| Log on | 11/13/2004 |
| Q: I mac G4 flat screen, OS X 10.3.6 Everytime I start or restart I am required to enter password. ... A: Roy, In my system preferences, for the Login Options at the bottom, there is a switch that says ... | |
| external drive | 11/12/2004 |
| Q: I am running a new G5 powermac 1.8ghz 1g ram, 160gig HD OSX 10.3.5 (this is my first mac) I ... A: Gordon, I think that there's something wrong on your mac - I think what's happening is that when ... | |
| Shift Key Broke off on my G3 14in iBook | 11/11/2004 |
| Q: I found one site that tried to tell me how to put it back on, but I have spent hours and I just ... A: Celeste, Cheapest solution? Buy an external USB keyboard and use that - it'll cost you around ... | |
| Upgrading Jaguar | 11/10/2004 |
| Q: I have an iBook that runs OS X 10.2.1 I recently got ahold of some software that requires 10.2.6 in ... A: Bill, It sounds like it didn't download fully. While you may be able to get your hands on OS ... | |
| Upgrading Jaguar | 11/9/2004 |
| Q: I have an iBook that runs OS X 10.2.1 I recently got ahold of some software that requires 10.2.6 in ... A: Bill, It's totally safe. Nothing will get wiped out. And it's free. Here's what I'd like you to ... | |
| pasting image into email | 11/8/2004 |
| Q: This may seem like a simple question, but sometimes the simple isn't as obvious. I would like to ... A: Bob, I don't think this is terribly simple, in fact, the variables are too high (your email client, ... | |
| downloading problems | 11/4/2004 |
| Q: I am working on a mac with OSX and Internet Explorer 5. I am having trouble whenever I try to ... A: Kelly, It sounds like Explorer hasn't really finished the download. Two things. Let's fix the ... | |
| Connecting Laserwriter Pro to imac | 10/25/2004 |
| Q: I am trying to connect a laserwriter pro 630 to my G4 imac. I bought a USB to serial adapter but it ... A: Kevin, I don't think you can connect up to it via a USB/serial adapter... But you possibly could ... | |
| DVD player | 10/21/2004 |
| Q: I have an ibook, 800 processor with 640mb, running Mac OS X 10.2.8. Yesterday evening I went to ... A: Philippa, You tried all the right stuff. Here's my thoughts: You at some point accidentally ... | |
| Delete/Trash | 10/19/2004 |
| Q: Weird behavior I am having. When I use keyboard shortcut or whenever I drag something to the ... A: Clay, I know of no setting to auto empty trash. Here are the apps that affect the trash: ... | |
| Delete/Trash | 10/18/2004 |
| Q: Weird behavior I am having. When I use keyboard shortcut or whenever I drag something to the ... A: Clay, I know of no action you can take that will "auto" empty the macintosh trash. Two keystrokes? ... | |
| g3 beige & osx | 10/18/2004 |
| Q: Question G3 Beige Tower AV 300 MHz, 768 mg ram OSX 10.2.8 Also installed CDR/DVD 32x10x40x16 ... A: Karl, That's four questions for the price of 1? 1) Your raid is probably going bad. Diskwarrior ... | |
| Stuck in console mode in OSX | 10/15/2004 |
| Q: I have a G4 with 2 hard drives, one with OS9 and one with X.3.5 so I can boot from either depending ... A: Steve, You've done the majors. The only think I might try is at the prompt: reset nvram That's ... | |
| A PC to Mac to PC problem! | 10/10/2004 |
| Q: It is a "exe" file actually. I will try downloading the file again. Can you recommend how to ... A: Isaac, Hmm. You should be able to delete the file if you're in safe mode (after a restart). The ... | |
| A PC to Mac to PC problem! | 10/9/2004 |
| Q: I recently downloaded a file to a Mac (running OS 9), I then burned the file to CD, then I copied ... A: Issac, Two possibilities: It sounds like the downloaded file is bad; download it again. The ... | |
| Mail configuration | 10/7/2004 |
| Q: I have recently installed mac os 10.3.5 and am trying desperately to configure Mail with my web ... A: Richard, I don't see your email. And when I look up btinternet, it looks like they've been bought ... | |
| CD/DVD Drive | 10/5/2004 |
| Q: I have a powerG4 867 dual processor. Panther. I installed virtual pc and Windows XP last night. ... A: J, This would be a call to microsoft (who supports this product now). Meanwhile - VPC creates a ... | |
| HELP!!! Deleted all my MP3s!!! | 10/4/2004 |
| Q: Im using an old Mac G3, OS 8.1. My new wife had accidentally deleted my MP3s which consisted of 80's ... A: Garrick, I looked on Versiontracker.com for "undelete" ... | |
| How do I edit Mpeg video?... | 10/2/2004 |
| Q: How do I edit Mpeg video? I have Quicktime Pro. A: Jose, You can't. MPEG video is a distribution format - it's a format that is highly compressed ... | |
| email account | 9/30/2004 |
| Q: I have a G4 EMAC 700/128/40 which I have had for a couple of weeks. My email has been working until ... A: J Powell. I'm assuming that the email you're trying to receive is on the server. Is it large? I'm ... | |
| DVD burning | 9/29/2004 |
| Q: I live in Australia and am a 60+ user of the Macs. I am beyond frustration at the moment. I ... A: Bob, Don't be frustrated. Once you have the situation worked out, it'll work. #1) buy some ... | |
| can't use kids typing program | 9/28/2004 |
| Q: i bought a kids typing program for my son, from apple for our macintosh G4 --our operating system ... A: Nina, Nothing wrong with asking questions! Mac OSX is a truly multiuser operating system. It's ... | |
| Burnt DVD won't mount OSX10.1.5 | 9/23/2004 |
| Q: appreciate your help.Nothing doing...I'm holding down Command (that's both left and right of my ... A: Dave, I use DVD-R's all the time. It possibly, just possibly could be that specific brand of ... | |
| Burnt DVD won't mount OSX10.1.5 | 9/23/2004 |
| Q: I saw on the Apple discussions forum that you had a solution for this with 10.2 users.I have the ... A: Dave, apple option I is the OPEN APPLE KEY (also called the Command key) and Option (which may ... | |
| ColorSync question for iMac os X 10.2 | 9/20/2004 |
| Q: Recently, I turned my computer on and the start up ran normal. While loading the OS X graphic ... A: Mike, You at some point triggered features that are part of Universal Access (in your system ... | |
| Dual Monitors | 9/17/2004 |
| Q: I took a class at a local school and a couple of the G4's had 2 monitors running off of them. It ... A: Jeff, You'll hate how simple this is. Buy a second video card. Your mac will "see" two monitors. ... | |
| Modem dials | 9/14/2004 |
| Q: ------------------------- Hi Jeff, Thanks so much for your prompt reply. Actually, I wasn't ... A: Jim, how can you have 5 locations that reach your isp? Multiple phone numbers? It's starting ... | |
| Modem dials | 9/14/2004 |
| Q: All of a sudden when I startup my PowerBook, the modem starts to dial my ISP. How can I stopped ... A: Jim, Go to you apple menu, choose location, network preferences. Go to the location drop down ... | |
| iMac DVSE startup issue (s) | 9/13/2004 |
| Q: can bad ram cause the iMac to not bootup in a timely manner? Cause applications to become ... A: Booker, Bad Ram will prevent it from starting up at all. A slow boot is often a startup disk not ... | |
| Spyware on Mac OS X | 9/12/2004 |
| Q: I have an iMac DV+ (450MHZ), running Mac OS 10.3.5. I also have a Dell notebook that gets a ton of ... A: Logan, Oooh, Ooh. This is easy! No. That's right. There is no spyware like there is on windows. ... | |
| Hard Disc died or undetected! | 9/12/2004 |
| Q: i suspect that my hard disc is damaged during a move of my computer, Power MAC G4. Reason: 1) When ... A: David, it sounds more like you're drive cable is loose. Open up your computer and make sure the ... | |
| copying files to CD | 9/6/2004 |
| Q: I have some powerpoint files that I want to burn onto a CD. I am using an iMac (with the ... A: Jon, I have (likely) bad news. My guess is that your CD-r drive is going bad. Burn a CD. see if ... | |
| My new mac keeps hanging... | 9/4/2004 |
| Q: My Powerbook G4 is only a few weeks old, and the task bar keeps hanging. Do you have any idea why? ... A: Michelle, I'm assuming that by the "task bar" you mean dock. All that stuff should work pretty ... | |
| screen dying | 9/2/2004 |
| Q: My screen periodically keeps on going black and then it would start working if i reinsert the ... A: Shobhit, You've given me too little information. I must assume that it's a laptop. If it's an ... | |
| edimax HP-1001 homeplug and the e-mac | 8/30/2004 |
| Q: Lets see if I get it straight, there are two kinds if homeplugs. One connects to the USB and one ... A: Jeroen, Here's how wireless works: You put a broadcaster (a wireless router) on your ethernet ... | |
| iMovie 4 sync problems | 8/29/2004 |
| Q: I have been working with iMovie 4 for over a year now, and find that every four-five projects I ... A: Danny, First, I'll say, learn final cut. iMovie just isn't a good venue for long form work. ... | |
| Applications won't launch. | 8/26/2004 |
| Q: I've run into a curious problem. few of my applications just won't launch. the icons jump in the ... A: Elia, Some thoughts. 1) DW, FW, flash all need to be in the folders with the rest of their app. ... | |
| Graphic Card | 8/24/2004 |
| Q: Please could you tell me how I find out what Graphic Card I have in my computer. I am using a G4/DP ... A: Roland, What? Want to use Motion? I thought so. Inside of your Utilities folder, you'll see ... | |
| Mac/Charter cable/hispeed connection | 8/20/2004 |
| Q: When last we talked you were going to send me a sample of an excel and word attachment to an email ... A: Philip, I asked you several times for your email in previous questions from "allexperts". Now that ... | |
| iMovie 4.0.1 won't open | 8/19/2004 |
| Q: I have an iMac 400Mhz with 320mb of RAM running 10.3.4. I have iMovie 4.0.1 installed on it and it ... A: Neil, Two ideas. First try creating a new users (system preferences, users & groups), login and ... | |
| Superdrive DVD burning problem | 8/15/2004 |
| Q: The System: PowerMac G4 733 (Digital Audio with first Apple release of Superdrive) The ... A: Bill, You certainly included everything. I'd do this: I'd try a regular old CD. See if that ... | |
| email attachments MAC vs PC | 8/13/2004 |
| Q: I abandoned Macs about 4 years ago because I was not able to send and receive attachments to email ... A: Philip, I feel bad - whoever was your help back then misinformed you (or didn't show you how to fix ... | |
| Mac OS X/Disappearing hard drive space. | 8/12/2004 |
| Q: Hello, to begin with, thanks for taking the time to volunteer your time for this website. People ... A: Javier, There is no such bug (and I would have heard of it). I think that there must be a cache ... | |
| Video editing - Beige G3 - A/V card | 8/11/2004 |
| Q: I have a: Beige G3 DT 300Mhz 416mb RAM 30GB HD partitioned into 8GB (for OS) and 20GB OSX 10.2.8 ... A: Jim, iMovie (and practically every current prosumer editing application) relies on firewire (DV) to ... | |
| Safari/Explorer | 8/10/2004 |
| Q: but I don't think you quite understand my problem (or more likely maybe I don't understand what you ... A: Jim Safari only asks the first time it launches. There is (somewhere) a reset for it. One of ... | |
| Safari/Explorer | 8/10/2004 |
| Q: I am still using OS 9 on my home machine, but have installed OS X.3.5 on my office computer as a way ... A: Jim, Once you get over to OSX, don't go back. The os9 explorer+safari shared bookmarks won't work ... | |
| OS X Black/white printing | 8/8/2004 |
| Q: In OS 9, the print dialog had an option to print only in Black & White. A friend wants to have the ... A: Bill, In the print dialog box, there's a drop down. One of these permits the switching of ... | |
| UMASK and Chmod | 8/8/2004 |
| Q: We are currently running 10 - G5 macs within a Editing suite enviroment. These macs co exist in a ... A: Brian. Wow, you actually made my head hurt there. I'll give you a couple of ideas. First, try out ... | |
| spyware remover | 8/7/2004 |
| Q: do u know of any free downloads of spyware mover for mac os x. smart as a rock when it comes to ... A: Norman, There is no spyware for the mac, so there's nothing to move/remove. There is a little bit ... | |
| backup bootable disc for OS 10.3.3 | 8/5/2004 |
| Q: Jeff: my daughter just got a new powerbook G4 with OS 10.3.3. She is moving to Germany and asked ... A: Ron, Absolutely - her machine will work fine. Two ways she can backup her disks (if you got her ... | |
| G5 hardware problem | 7/17/2004 |
| Q: I have a G5 which operates on MacOSX which i bought back in november, and as of yesterday it was ... A: Jorge, The mac is having problems finding the system software. There is an apple document ... | |
| printing | 7/14/2004 |
| Q: we have osx and os 9 on our ibook. We use os 9 with ms office 2001. we have a HP PSC 1350 ALL in one ... A: Andy, if It were me, I'd get a later version of office. if you want a cheap fix - This $20 app ... | |
| unlocking a RW cd | 7/12/2004 |
| Q: I was given a cd that a friend had burned Adobe PageMill on. I have another factory cd with that ... A: Barbara, please read my answer again. I'm not sure if you're using OSX or OS 9. In your utility ... | |
| unlocking a RW cd | 7/11/2004 |
| Q: I was given a cd that a friend had burned Adobe PageMill on. I have another factory cd with that ... A: Barbara, It sounds like you're using OS9 (it's been a very long time for me! Over two years!). In ... | |
| Archiving email | 7/9/2004 |
| Q: I quickly ran out of space on mac.com, as far as my email was concerned. How can I store my old ... A: C.P. You don't mention what email application you're using. If you're using Outlook ... | |
| Which PCI SCSI card are compatible with G5s | 7/9/2004 |
| Q: I have a 1.8 GHz dual G5 with PCI-X slots running OS 10.3. I have several SCSI peripherals that I ... A: Ed, There isn't an apple page. I did a quick google search (included)...although I'd get whatever ... | |
| Mail Question | 7/8/2004 |
| Q: I'm running OS X on my G4 Cube, and made the switch from Entourage to Mac's own Mail program for my ... A: johnathan, here are two links about apple's mail filter that will help you out. ... | |
| lacie-firewire conflict | 7/7/2004 |
| Q: I have a dual 2.0 G5, LaCie 1 terabyte, and Canon GL2. When I connect the firewire from the GL2 to ... A: Dirk, you need to put the drive on a separate bus from the camera. Yes, I know, you have two ... | |
| changing mac username | 7/6/2004 |
| Q: I just got an G4 imac with OS X Panther from another owner. I'm trying to format it or erase all ... A: Hayk, If he included the Panther disks, restart the machine, hold down the C key and follow the ... | |
| SuperDrive problem | 7/4/2004 |
| Q: I have an eMac - 1GHz/256+512 RAM/80GB/SuperDrive I'm having problems with the Superdrive - seems to ... A: Bryan, LIkely your drive is going bad. One test: burn a movie to the dvd, or make a CD and see if ... | |
| Importing video to G5 | 7/2/2004 |
| Q: I am looking to figure out the best way to import recordings from my Dish TV PVR to my G5. The Dish ... A: Garth, 1- I know nothing of the bad blood. here are some links to solutions. ... | |
| Beige G3/300 upgrade to OSX Panther problem | 7/1/2004 |
| Q: I have a Beige G3/300 MT server I'm attempting to use just for family web-surfing. It would hang up ... A: Bill, The beige G3 is, well, unlikely to be able to be upgraded to OSX. The blue and white G3 ... | |
| Hardware issues | 6/30/2004 |
| Q: I'm having trouble with a very slow Mac G4. It's running 9.2.2 and 10.2.8. I did a full ... A: Jennifer. Some thoughts. I don't know if your machine has gotten slower....if it has gotten ... | |
| Upgrading to OSX | 6/28/2004 |
| Q: I have some questions about upgrading to OS X. I am currently on a G4/467 (upgraded from a G3/233 ... A: Heath, X can be installed with no difficulties, it won't wipe your system or anything It is really ... | |
| HARD DRIVE FILLED | 6/18/2004 |
| Q: I have a Power Mac OS G3. Last week I added memory so it now has 640MB, 350 MHz, with 6 GB on the ... A: Gifford, I'm assuming you have OSX because you're talking about deleting OS9. Yes, I'd put a ... | |
| Mac Os... | 6/17/2004 |
| Q: Followup To Question - Hi Jeff, I need to upgrade to Mac OS X for my iMac. I purchased Mac OS X ... A: Denise, All I did was read the link you gave me. http://store.yahoo.com/lovemacs/1z6913184a.html ... | |
| doesn't start | 6/11/2004 |
| Q: i was using mac g4 with os 10.3 yesterday , on his battery power , and suddenly he turned off . ... A: Tom, It sounds like you're using a laptop (because you state battery power.) - but you don't state ... | |
| Norton Utilities 8.0 | 6/9/2004 |
| Q: Jeff, I am a new Mac user(2months) and was told by friends that I needed to install Norton ... A: Terry, It's a shot in the dark - your mac doesn't have the startup disk set. It goes to that ... | |
| Premier 4.2-Recording to video | 6/9/2004 |
| Q: I see that you only work on OSX but with your specialty being video editing I thought I'd have to ... A: Heath, You have two separate questions/problems. 1) Can I output to DVD with my computer? ... | |
| Emailing files | 6/5/2004 |
| Q: I'm using Mac OS X 10.2.8 on an ibook with maximum memory, and when I send files to other people via ... A: Philippa, MIME means Multipurpose Internet Mail Extensions, and refers to an official Internet ... | |
| restart on Max with option key and x key held down? | 6/3/2004 |
| Q: I wanted to restart my Mac in OSX and I held the option key down with the X key and now all I get is ... A: Lori, Take a look at this document: http://docs.info.apple.com/article.html?artnum=106464#symp3 It ... | |
| error 1282 when adding printers | 6/1/2004 |
| Q: All of a sudden I get error 1282 when add a printer in OSX 10.2.8. (G4 1.25) It is my regular ... A: Kevin, I don't know enough UNIX to go to that depth. Me? I'd either use epson's driver: ... | |
| How to clear away the address of web sites . | 6/1/2004 |
| Q: i am using OS X , internet explorer . When having " address auto complete " , all similiar web sites ... A: Videoguy, It's the history that's killing you. So, first, I'd abandon explorer and move to safari ... | |
| Backing up DVD movies | 5/31/2004 |
| Q: What MacOs, computer and DVD software do you need to make back up copies of your store bought DVDs? ... A: I would suggest that any shipping macintosh with a DVD burner will work. Then you'd just need a ... | |
| web sites | 5/30/2004 |
| Q: I am vision impared. How do I enlarge a web site so that I may more easily read text? I have iMac ... A: Joyce, I'm so happy to be of help in this question. Step one: use the key next to the spacebar - ... | |
| Firewire problem DV video back to video cam | 5/28/2004 |
| Q: I have a problem getting iMovie to export/share a video back to my Cannon 150i video camera No ... A: Mike, The latest imovie is 4.0.1. All I can tell you is that according to this document: ... | |
| Mac freeze | 5/26/2004 |
| Q: I have a Mac G4 and running Panther 10.3.3. I use a LCD 17" apple display. Problem: My mouse and ... A: Ralph, Well, I'd suggest that the hub(s?) can't see your machine. Run System profiler - it's in ... | |
| powerbook G3 won't boot-up | 5/19/2004 |
| Q: You will have my everlasting gratitude if you can help me figure out what's wrong with my beloved G3 ... A: David, It sounds like you're having a motherboard hardware problem. It's the last line that tells ... | |
| External firewire drive does not mount | 5/15/2004 |
| Q: OS 10.3, Final Cut Pro HD 4.5. A 75GB external firewire drive will not mount on desk top. Shows up ... A: Dan, Some thoughts. First, it sounds like the disk is possibly dying. I'd run disk utility on it ... | |
| Desktop | 5/14/2004 |
| Q: My boss has a Powerbook G4 running OS X, Office X. She had the machine on and left for a couple ... A: I'd like to help... But there just isn't enough information to be able to answer. Things don't ... | |
| Cookie? | 5/10/2004 |
| Q: Jeff. I had tried to sign on with a different name, but that didn't work. I don't know how to ... A: Suzanne, Here's the URL for Apple's Safari: http://www.apple.com/safari/ searching for cookies: In ... | |
| Cookie? | 5/10/2004 |
| Q: How nice of you to be helpful. What can I do to remove my username from a form on a website. (The ... A: While you think you may have done everything...you may not. You did all the right things (it's a ... | |
| error 999 | 5/8/2004 |
| Q: Jeff Greenberg; 1. I tried to burn a cd WITH dISC-COPY and just before it concluded, the ... A: 1. Disc copy was an OS9 utility. Disk UTILITY is the utility you should be using. Try to copy ... | |
| DVD ROM won't read after G3 BW upgrades | 5/6/2004 |
| Q: Goal: Increase internal storage space of current 6 GB hard drive in order to accommodate system ... A: Rebecca, Ok....some silly ideas. And really, they are the best ideas I have...as this is 5x longer ... | |
| using zip drive with os 10 | 5/6/2004 |
| Q: I have recently upgraded to os 10.2 from 9.2. I have mad most transitions easily enougn, but i ... A: Alan, Which SCSI card are you using? Atto? If you go to System Profiler you may be able to ... | |
| printing email/editing Cdrs | 5/3/2004 |
| Q: I've got a two part1) I recently changed providers from AOL to Netzero. I have no trouble printing ... A: Eudora, Outlook express are OS 9 Apps... I'd use Mail (as OSX is SO MUCH BETTER than os 9) These ... | |
| printing email/editing Cdrs | 5/2/2004 |
| Q: I've got a two part1) I recently changed providers from AOL to Netzero. I have no trouble printing ... A: Rich, Thats three questions. 1) NetZero is just your ISP. What are you using for your email? ... | |
| Mac DVD Burner- Internal | 4/27/2004 |
| Q: Hey Jeff Do you have any suggestions for an internal DVD burner for Mac OS 10.2 Jaguar? Mine is ... A: Scott, Almost any DVD-R will work in a mac as long as it's an ATA drive - call over to smalldog.com ... | |
| Mac OSX error w/trash | 4/27/2004 |
| Q: I recently downloaded artwork from a website for a client. However, whenever I try to move the icon ... A: Wendy, The permissions of the file that you're trying to trash are preventing you from throwing it ... | |
| converting a vhs tape to edit on mac | 4/26/2004 |
| Q: I have a mac osx with i movie. Since you are knowledgeable about video editing, i thought maybe you ... A: Lauren, Yes, you're going to need something else. You need to either copy the footage to a DV ... | |
| Online freeze | 4/26/2004 |
| Q: I have a QuickSilver 933 G4 tower with 768 megs of Ram, 2 120 and 1 60 gig HD running 10.3.3 with ... A: Guy, Since you can get online with your other machines, it's not your internet connection (the ISP, ... | |
| PowerBook Lombard | 4/25/2004 |
| Q: My 1999 powerbook is very sick. won't startup. sometimes totaly dead, sometimes I hear the chime, ... A: Haim, My best guess is that the motherboard is bad. One last gasp chance: try booting from a known ... | |
| Installing problem | 4/24/2004 |
| Q: I'm having trouble installing and/or opening a couple of freeware applications. Today I ... A: Sam, Hi. Well, I've never used Spark before (nor sputnik). But when I looked at Spark's Minimum ... | |
| Apple Hardware for DVD | 4/23/2004 |
| Q: I bought my daughter a used Apple several years ago. it is a Blue and White case - but I believe it ... A: David, You've done your homework. ... | |
| apple mail program | 4/23/2004 |
| Q: Hopefullly you can help me. I have a imac lcd G4 and am running Panther 10.3.3. I have trained my ... A: Dave, it's totally a guess (I don't use mail, but rather entourage). I'm going with a view menu ... | |
| scambled words in Mac Mail messages | 4/16/2004 |
| Q: I've experienced, on several versions of OSX, occasional emails coming in with scrambled letters ... A: Bill, That's very odd. Is it from people you know? I'm trying to rule out spam. Of course I"d ... | |
| Screen | 4/15/2004 |
| Q: I have an iMac 10.2. Every little while--about 3 minutes sometimes--my screen goes blank. I have to ... A: Ed, From the way you describe it.... Your energy saver settings have the screen set to turn off ... | |
| converting pc to mac | 4/13/2004 |
| Q: Is there a way to open and use pc games on a macintosh computer. I have an ibook with os 10.2 Or ... A: Nikki, Some so-so news, some bad news. PC games? That's a problem. It probably won't run fast ... | |
| Avi to mpeg for video cd/dvd | 4/13/2004 |
| Q: How do I create a video cd or video dvd-r from an avi file. I'm running OS X 10.2.8 and have Toast ... A: Don, The problem is that the file is an AVI. I'm assuming you want to take a file that you ... | |
| new imac problem | 4/8/2004 |
| Q: i unpacked and installed a new G4 imac...i have been away from macs for decades until i just tired ... A: Pull out the Memory and the card. Does it freeze? No? Then either the card or the memory is ... | |
Macintosh OS
Answers by Expert:
Jeff Greenberg
Top Expert on this page
Expertise
I can comfortably answer most basic/advanced questions regarding Macintosh hardware and software - nowadays only OSX. In fact, if it's prior to 10.3, there's a good chance I'll reject your question. Forget OS9 stuff - Igave up OS 9 ten years ago). Please do not ask me about OS9. My particular specialties are in Video editing/DVD authoring. I am a certified trainer in the "pro apps" (Final Cut, DVDSP, Soundtrack, Motion). I have been using Macs since 1985.
Experience
I'm an Apple Cert. Trainer for FCP, DVD SP, since the inception of this program. I've was
certified as an Apple Cert. Technician back in 1989.
Publications
Videography, Macworld, Tibits
Education/Credentials
BA film- Penn State. Certifications from Apple, Adobe and Avid for training.
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