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About Jeffrey J. Wrobel
(Top Expert on this page)

Expertise
I can answer OS compatibility questions, from OS 7 to OS X 10.5.x Leopard. I have extensive experience in software installation, use, and troubleshooting as well as many aspects of high level hardware repair. Any questions about peripherals and their Mac-compatibility are also welcome. I am very current in all aspects of the Max OS, while having an excellent breadth of knowledge of older machines. My work keeps me in constant contact with Mac suppliers, products, and problems, enabling me to not only draw on my past experience, but also to add to that experience every day. Living in Rhode Island with family near Cape Cod, Mass has proven to be a bit lacking in Mac popularity (Yankees are slow to change), but momentum is building for Apple.

Experience

Past/Present clients
My life experience has taken me from the US Army to working with the criminally insane. Pursued a philosophy degree while working in pyschology, then ended up doing graphic design, marketing modular construction products, and ultimately starting the computer business that I now own. At 41 years old, I plan to make my triumphant return to college and get a master's degree in philosophy. Clients include a multi-million dollar international manufacturing firm, a nationwide jewelry/gemstone distributor, numerous town libraries, 2 school districts, a few celebrities, a famous author, a prominent film maker, Brown University & RISD faculty and students, and numerous small businesses and individuals in Rhode Island, Cape Cod, and Boston. I also have a nationwide Powerbook/iBook/Macbook repair program and I sell refurbished Mac parts. The growth of my company, which was a record-breaker in 2007, has been a direct result of my customer service and the experience gained through helping the folks that use All Experts.
   

You are here:  Experts > Computing/Technology > Focus on Mac Support > Macs/Apples

SubjectDate AskedExpert

shift,apple,4 screen shot7/14/2008Ed Dyer
  Q: I just got a mac AIR and am using the shift, apple, 4 button for screen capture - what I would like ...
  A: Rob, Screenshots are saved to the desktop in chronological order, but that's not how you are looking ...
Reset Owner ID7/13/2008Ed Dyer
  Q: How do I delete my name (ID) from MacBook acquired 6 months ago when I give the laptop to my ...
  A: Charles, To get your MacBook set up for your grandson I would do one of the following: 1. I would ...
imac power loss7/12/2008Ed Dyer
  Q: I have a graphite imac g3 600 mhz.Occasionally it shuts off like you just pulled the plug.If you try ...
  A: Wil, I don't know what PAV board your iMac is equipped with...I too, would do a search on Google for ...
**post/16/64**7/12/2008Jeffrey J. Wrobel
  Q: if this helps, my machine and problem appear identical to this person's: ...
  A: It appears as though your logic board is fine, but there is no guarantee of that. What it appears ...
post/16/647/10/2008Ed Dyer
  Q: if this helps, my machine and problem appear identical to this person's: ...
  A: Chris, I actually don't know where the L3 cache is physically located. It's possible it's on the ...
online virus scan7/10/2008Jeffrey J. Wrobel
  Q: In the last few weeks, I have been getting an unwelcome, insidious and unstoppable online virus scan ...
  A: This is NOT an isolated problem. The greedy makers of spyware/adware have learned to exploit ...
G3 Ibook with no video display7/9/2008Ed Dyer
  Q: I can hear it turn on but I get no video. I think it could be a back lit cable for the screen ...
  A: Sederick, There is one easy way to check whether it's a video card issue/motherboard issue or a ...
CORRUPT JPEGS ON DESKTOP...HELP!!!7/7/2008Jeffrey J. Wrobel
  Q: I was recently surfing the web using Safari when my computer gave me the "spinning beach ball". ...
  A: Your approach to this difficulty was very logical and correct. You did a good job attempting to ...
New to Mac7/7/2008Ed Dyer
  Q: I have a son going off to college. He wants a Mac Laptop but they are twice as much as a laptop ...
  A: Janie, Short answer: Yes, it is worth it. Longer answer: I don't even know how much the laptop at ...
Intel Mac no longer recognizes external tape drive7/6/2008Jeffrey J. Wrobel
  Q: I have 4 year old LaCie AIT2 USB2&FW tape drive. My computer is a 2.66 Dual Intel running OSX ...
  A: These firewire enclosures have an advanced Oxford 912 that is superior to the "accident" prone ...
settings off7/5/2008Ed Dyer
  Q: Settings are off. The internet pages are too big for the monitor screen. Scrolling back and forth ...
  A: Tony, Short answer: 1. You can change the resolution of your screen using the displays preference ...
Intel Mac no longer recognizes external tape drive7/4/2008Jeffrey J. Wrobel
  Q: I have 4 year old LaCie AIT2 USB2&FW tape drive. My computer is a 2.66 Dual Intel running OSX ...
  A: Open Disk Utility (In Applications/Utilities) and select the Macintosh HD (or whatever you've named ...
8.6 must go7/2/2008Jeffrey J. Wrobel
  Q: Hey Jeffery, you haven't heard from me in several years but here I am back again with the same old ...
  A: Sorry for my tardiness in getting back to you. From an unexpected hospitalization to a move from ...
Contact lists transferred from PC to MAC6/29/2008Elia Kanaki
  Q: Recently, we purchased an iMac which I love. The one big problem is my extensive Contact ...
  A: Unfortunately at this stage the only way to fix this problem is manual. This is a knows problem. ...
Installation error6/29/2008Jeffrey J. Wrobel
  Q: My software is a Solitaire game. After cd icon comes to desktop, upon clicking, the error says: ...
  A: I would do a Sherlock search for "Bezlib" and anything with the Solitaire game's name on it. Then, ...
Contact lists transferred from PC to MAC6/28/2008Jeffrey J. Wrobel
  Q: Recently, we purchased an iMac which I love. The one big problem is my extensive Contact info that ...
  A: How are you? Hope all is terrific. I'm sorry but I need more information from you. I'm not sure ...
laptop6/25/2008Ed Dyer
  Q: was running osx but im not sure which version. 2 weeks ago, i got home and it was connected to the ...
  A: Adam, Mac OS X 10.5 has a lengthy background disk check after a crash. You may have to let the ...
macintosh powerbook g36/25/2008Jeffrey J. Wrobel
  Q: recently aquired a g3 laptop ;trying to connect to internet found a similar answer on your site but ...
  A: What is your ethernet cable plugged into on the other side of it (not the computer)? If it is ...
Extensive Web Surfing6/23/2008Ed Dyer
  Q: Say there's a huge website, and I want to browse through the entire site, looking at each and every ...
  A: Aaron, That's why I don't use them. Have you ever tried Google? ...
Startup problems with White 12" iBook G3 700MHz6/23/2008Jeffrey J. Wrobel
  Q: Jeffrey, I have a white 12" iBook 700 MHZ running OS 10.3 that startups very erratically. ...
  A: Dealing with post-hospitalization, a traumatic move into a house that is a disaster, and backed up ...
PLEASE FILL IT IN - OS X 10.46/22/2008Jeffrey J. Wrobel
  Q: When I first bought my Mac we had to set it up to dial up internet and in the email field it has my ...
  A: Some of those "memories" that OS X has are stored in strange places. However, you can go a long way ...
my apple ibook g36/21/2008Jeffrey J. Wrobel
  Q: when i turn on my ibook its goes to this gray screen and then right in the middle there is a folder ...
  A: Sorry for taking so long, but I was hospitalized and then had to move right afterwards, so I'm ...
MacBook Pro/Epson C84 Compatibility6/20/2008Jeffrey J. Wrobel
  Q: I just got a MacBook Pro OS X Version 10.5.2, 2.4 GHz Core 2 Duo, 2GB 667 MHz DDR2 SDRAM and have a ...
  A: Just combined a hospitalization, a residential move, a company move, and a disaster in the house ...
G3 Factory reset6/19/2008Elia Kanaki
  Q: How do i do it? Thanks Andy
  A: I take it as you would like to eliminate any private data form your machine. There is no "reset" ...
BURN BABY BURN - OS X 10.46/19/2008Jeffrey J. Wrobel
  Q: I use disk utility to burn my CDs, if I change my CDs & DVDs preferences to burn my CDs from the ...
  A: It is not a problem to burn a cd/dvd-rw in the finder and then erase it in Disk Utility. If it ever ...
MAC mail6/17/2008Jeffrey J. Wrobel
  Q: When I click on mail on my Apple laptop it asks me for my password. I am sure I am using the ...
  A: So sorry, but I am catching up from being hospitalized and am behind. It is deceptively simple to ...
Mac PowerPC G46/15/2008Ed Dyer
  Q: When I burn a DVD I am losing sound part of the way thru it. I do not know if it is a hardware or ...
  A: Joe, The Pioneer drive series will work fine, but I'm not sure it's a hardware issue. Are you ...
apple macbook6/11/2008Ed Dyer
  Q: I have always heard Apple Mac are very good computers without many problems PCs have. I may have the ...
  A: Gary, Windows XP Pro is a Microsoft operating system. Service Pack 2 is the first release of XP Pro ...
ibook G4 won't start nothing zip nadda6/10/2008Ed Dyer
  Q: My G4 iBook won't start at all, not on battery or on plug-in power. For the past two days it was ...
  A: Justine, Hold down the trackpad button (or a connected mouse's button) on restart to eject any ...
iBook G4 White Screen6/9/2008Elia Kanaki
  Q: Aloha! Two days ago my iBook fell out of my lap and onto the tile floor while it was open. I fell on ...
  A: sorry to hear that. Unfortunately you will need to get a start up CD or DVD. Most probably your ...
Can't get Macbook Pro to boot HAVE TRIED EVERITHING, Please help6/9/2008Elia Kanaki
  Q: I was connected via firewire 800 to a Silverdrive Ti 320gb external HD. Also I was running my system ...
  A: This is unusual to boot form external drive. You loose performance of the machine since access to FW ...
apple macbook6/8/2008Ed Dyer
  Q: I have always heard Apple Mac are very good computers without many problems PCs have. I may have the ...
  A: Gary, 1. You can run PC software on your Mac, yes. You can use an XP Pro SP2 or Vista Business or ...
Macbook won't start, then starts up bit by bit6/7/2008Jeffrey J. Wrobel
  Q: I spilled a beer on my macbook (13" white) keyboard a while back (I know, I know), and bought a ...
  A: The scenario you are describing is the result of two possible things: One was damage to the logic ...
Unable to reload scanner CD in iMac OS9 front slot loading6/6/2008Elia Kanaki
  Q: Very prompt response to my original query, Thanks, I'm not sure I understand how connecting the ...
  A: I'm totally at loss. You rated my knowledge as 5. I went back and re-read our correspondence and ...
Airport Extreme settings using a Verizon DSL Modem Westell 61006/6/2008Jeffrey J. Wrobel
  Q: Jeff, I am completely stumped. I have a Verizon DSL2 Modem/Router; it's a Westell 6100. I also have ...
  A: So sorry for my tardiness, but I was hospitalized and am catching up on everything. First, I am a ...
Target mode6/6/2008Ed Dyer
  Q: I'm trying to connect an OS9.2 G3 Tower to an OS 10.4.11 G4 iMac, so that the G3 is accessible from ...
  A: Jon, Thanks for you question. 1. It doesn't matter in which order you do this. You start up the ...
Unable to reload scanner CD in iMac OS9 front slot loading6/5/2008Elia Kanaki
  Q: Very prompt response to my original query, Thanks, I'm not sure I understand how connecting the ...
  A: Bill, I don't think I've answered any question re: USB and scanner. As for the problem you ...
iMac G3 OS 9 CD player6/5/2008Ed Dyer
  Q: I have an iMac as above which I recently moved to another location. I have reconnected all ...
  A: Bill, If you think it's your internal CD drive, you can use an external USB or Firewire one. To ...
Power Mac G4 upgrade6/5/2008Jeffrey J. Wrobel
  Q: I have a Power Mac G4, and it's running Panther version 10.3.9. It has a 1.25 GHz PowerPC G4 ...
  A: You have uncovered one whopper of a confusing system requirement from Quark. Your quote was ...
Files from OS 9.1 to 10.5.3- I think?6/3/2008Ed Dyer
  Q: I have been working on this for two solid days and should be committed now. I have files on my G3 in ...
  A: Heidi, Your G5's copy of Quark XPress probably needs .qxd added to the quark files to open them. ...

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Jeffrey J. WrobelElia KanakiEd Dyer
   

     
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