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About Jeffrey J. Wrobel
(Top Expert on this page)

Expertise
I can answer OS compatibility questions, from OS 7 to OS X 10.5.x Leopard. I have extensive experience in software installation, use, and troubleshooting as well as many aspects of high level hardware repair. Any questions about peripherals and their Mac-compatibility are also welcome. I am very current in all aspects of the Max OS, while having an excellent breadth of knowledge of older machines. My work keeps me in constant contact with Mac suppliers, products, and problems, enabling me to not only draw on my past experience, but also to add to that experience every day. Living in Rhode Island with family near Cape Cod, Mass has proven to be a bit lacking in Mac popularity (Yankees are slow to change), but momentum is building for Apple.

Experience

Past/Present clients
My life experience has taken me from the US Army to working with the criminally insane. Pursued a philosophy degree while working in pyschology, then ended up doing graphic design, marketing modular construction products, and ultimately starting the computer business that I now own. At 41 years old, I plan to make my triumphant return to college and get a master's degree in philosophy. Clients include a multi-million dollar international manufacturing firm, a nationwide jewelry/gemstone distributor, numerous town libraries, 2 school districts, a few celebrities, a famous author, a prominent film maker, Brown University & RISD faculty and students, and numerous small businesses and individuals in Rhode Island, Cape Cod, and Boston. I also have a nationwide Powerbook/iBook/Macbook repair program and I sell refurbished Mac parts. The growth of my company, which was a record-breaker in 2007, has been a direct result of my customer service and the experience gained through helping the folks that use All Experts.
   

You are here:  Experts > Computing/Technology > Focus on Mac Support > Macs/Apples

SubjectDate AskedExpert

photo booth not starting8/20/2008Ed Dyer
  Q: I have recently installed MAC OS X on my computer. I am unable to start PHOTO BOOTH. when I try to ...
  A: Chaitany, Photobooth has minimum system requirements: Photo Booth requires an iSight camera ...
Mac it is8/18/2008Ed Dyer
  Q: Ed. Some one helped me me to choose Mac over IBM. Now, I get disoriented while choosing on Apple ...
  A: Alec, You have a myriad of questions, which I'll try to answer succinctly, but in general you may ...
Mac it is8/18/2008Elia Kanaki
  Q: Privet Elia. You helped me to choose Mac over IBM. Now, I get disoriented while choosing on Apple ...
  A: Now, I get disoriented while choosing on Apple notebooks. There are MacBook, MacBook air, MacBook ...
mac G4 connect to a PC monitor8/16/2008Ed Dyer
  Q: I have bought a used Mac G4. I would like to connect it to a 17" HP PC monitor. How do I do this? ...
  A: Shawn, Plug it in? No, seriously, what difficulty are you running into in simply connecting it? ...
hard drive transfer problem8/15/2008Elia Kanaki
  Q: I recently bought an external hard drive and cannot transfer any files larger than 4gigs to it. I ...
  A: It can be caused by several reasons. Most possible is that you HDD partitioned as FAT32 (windows ...
value of a mac8/14/2008Ed Dyer
  Q: i'm trying to sell my apple imac g3 model. what's the going rate on this model now. thanks.
  A: Larry, Well the used Mac index is at...hey wait, there is no such thing! No, seriously, the best ...
Ibook will not turn on8/14/2008Jeffrey J. Wrobel
  Q: no start up chime, no fans, no moving parts inside or anything, the only thing that it does is that ...
  A: You've encountered a very common problem with the iBook G4's and, unfortunately, there's no easy way ...
possible to read Mac OS 7.0.2 files on PC?8/13/2008Jeffrey J. Wrobel
  Q: I have a Mac Powerbook 100 from year 1992. I think the OS is 7.0.2. I have numerous reports I ...
  A: Unfortunately, you are asking for a 16 year span between computers. The two operating systems are 9 ...
harddrive?8/4/2008Elia Kanaki
  Q: My iMac PowerPC G3 makes repeated clicking noises, the kind of click an iMac makes when it's ...
  A: I'm not sure what sound your mac does. Generally, it shouldn't do any sounds but chime. Anyway as ...
harddrive?8/4/2008Elia Kanaki
  Q: My iMac PowerPC G3 makes repeated clicking noises, the kind of click an iMac makes when it's ...
  A: That depends what you call "die". I'm not sure i understand what kind of noise is that, since iMac ...
iBook G4 won't turn on7/29/2008Jeffrey J. Wrobel
  Q: My iBook G4 laptop was starting to have difficulty shutting down and responding to the On button ...
  A: Fortunately, you did not do anything to cause this, but sadly it is not an easy fix. What you ...
Downloading movie with sound from camera7/28/2008Ed Dyer
  Q: I have a Exilim Casio Camera which takes movies with sound. I can hear the sound on the camera, ...
  A: Jim, It's possible your son has CODEC that you don't...you might try repairing permissions and/or ...
Mac OS X 10.4 install problem7/27/2008Elia Kanaki
  Q: I have an imac G5. I ran into some problems and decided to reinstall OS X 10.4. When I go to ...
  A: When I go to install it it does not give me a volume to choose as my destination. I assume you start ...
HOW MUCH IS LEFT - Mac OS X 10.47/27/2008Jeffrey J. Wrobel
  Q: I was wondering would you please tell me: why can't I check my printer ink levels? P.S I have a ...
  A: Have you tried opening the Epson utility from the Printer List? Just open your System Preferences ...
Mac keeps restarting7/26/2008Ed Dyer
  Q: I have MacBook Pro with Leopard Mac OS 10.5 installed. Yesterday I was trying to make some space on ...
  A: Shah, It sounds like your admin account and more of your system may be corrupted. I'd advise you to ...
Mac or IBM compats?7/25/2008Jeffrey J. Wrobel
  Q: Sooooo, do I finally swap out my IBM PC compatible...ACER Aspire and switch my entire system to ...
  A: I hate to partially burst your bubble, but Macs are made in China (like everything else these days). ...
value7/25/2008Ed Dyer
  Q: I found a craigslist listing for an apple g4 with the following description: "Apple G4 desktop ...
  A: Oliver, Sounds about right. Check comparable values on eBay. Of course, "some software already ...
Mac vs PC7/23/2008Elia Kanaki
  Q: Privet, Elia. I'm fed up with windows and was already going to get a Mac notebook an equivalent of ...
  A: 1. Mac is reliable, yes, but once it goes ... it goes. just crap. 2. Price, not what i've seen on ...
Mac vs PC7/22/2008Elia Kanaki
  Q: Privet, Elia. I'm fed up with windows and was already going to get a Mac notebook an equivalent of ...
  A: Simply put - buy a mac :) Here is more details on the subject: 1. "Difficult to get software" - ...
macbook pro volume key/color contrast/etc7/22/2008Ed Dyer
  Q: for some reason the keys on the top of my macbook pro (contrast/volume) are not working correctly. ...
  A: Josh, I have my MacBook Pro configured the same way; it's a feature, not a bug:) Apple allows ...
Mac Laptop7/18/2008Ed Dyer
  Q: Ed. I'm fed up with windows and up to getting a Mac laptop but not familiar with their ...
  A: Alec, If you aren't familiar with Mac laptop configurations, go peruse Apple's website on the ...
G4 Tower Hard Drive Filled Up7/16/2008Jeffrey J. Wrobel
  Q: I have a PowerPC G4 tower and after running an iTunes update, I started running a security update ...
  A: Sorry I took so long getting back to you, but I was swamped in my company's business and unable to ...
Wireless7/15/2008Jeffrey J. Wrobel
  Q: Apple iMac M6498 800 MHz 256MB 60 HD MAC OS X 10.2.3 Need ability for wireless. Would you recommend ...
  A: Sorry for my lateness, but the site said that the question was answered. I apologize sincerely. I ...
shift,apple,4 screen shot7/14/2008Ed Dyer
  Q: I just got a mac AIR and am using the shift, apple, 4 button for screen capture - what I would like ...
  A: Rob, Screenshots are saved to the desktop in chronological order, but that's not how you are looking ...
iMac black screen7/14/2008Jeffrey J. Wrobel
  Q: I have a dome shaped iMac with an otherwise fully functional display which has lost all ...
  A: Unfortunately, most techs are unable to replace the backlight (I can do them, but my success rate is ...
Reset Owner ID7/13/2008Ed Dyer
  Q: How do I delete my name (ID) from MacBook acquired 6 months ago when I give the laptop to my ...
  A: Charles, To get your MacBook set up for your grandson I would do one of the following: 1. I would ...
imac power loss7/12/2008Ed Dyer
  Q: I have a graphite imac g3 600 mhz.Occasionally it shuts off like you just pulled the plug.If you try ...
  A: Wil, I don't know what PAV board your iMac is equipped with...I too, would do a search on Google for ...
**post/16/64**7/12/2008Jeffrey J. Wrobel
  Q: if this helps, my machine and problem appear identical to this person's: ...
  A: It appears as though your logic board is fine, but there is no guarantee of that. What it appears ...
G4 Display problems7/11/2008Jeffrey J. Wrobel
  Q: My display recently went into x-ray mode. I read up and found how to change it in the universal ...
  A: It sound like your display or display voltage inverter may have died. However, you may fix this by ...
post/16/647/10/2008Ed Dyer
  Q: if this helps, my machine and problem appear identical to this person's: ...
  A: Chris, I actually don't know where the L3 cache is physically located. It's possible it's on the ...
online virus scan7/10/2008Jeffrey J. Wrobel
  Q: In the last few weeks, I have been getting an unwelcome, insidious and unstoppable online virus scan ...
  A: This is NOT an isolated problem. The greedy makers of spyware/adware have learned to exploit ...
G3 Ibook with no video display7/9/2008Ed Dyer
  Q: I can hear it turn on but I get no video. I think it could be a back lit cable for the screen ...
  A: Sederick, There is one easy way to check whether it's a video card issue/motherboard issue or a ...
CORRUPT JPEGS ON DESKTOP...HELP!!!7/7/2008Jeffrey J. Wrobel
  Q: I was recently surfing the web using Safari when my computer gave me the "spinning beach ball". ...
  A: Your approach to this difficulty was very logical and correct. You did a good job attempting to ...
New to Mac7/7/2008Ed Dyer
  Q: I have a son going off to college. He wants a Mac Laptop but they are twice as much as a laptop ...
  A: Janie, Short answer: Yes, it is worth it. Longer answer: I don't even know how much the laptop at ...
Intel Mac no longer recognizes external tape drive7/6/2008Jeffrey J. Wrobel
  Q: I have 4 year old LaCie AIT2 USB2&FW tape drive. My computer is a 2.66 Dual Intel running OSX ...
  A: These firewire enclosures have an advanced Oxford 912 that is superior to the "accident" prone ...
settings off7/5/2008Ed Dyer
  Q: Settings are off. The internet pages are too big for the monitor screen. Scrolling back and forth ...
  A: Tony, Short answer: 1. You can change the resolution of your screen using the displays preference ...
Intel Mac no longer recognizes external tape drive7/4/2008Jeffrey J. Wrobel
  Q: I have 4 year old LaCie AIT2 USB2&FW tape drive. My computer is a 2.66 Dual Intel running OSX ...
  A: Open Disk Utility (In Applications/Utilities) and select the Macintosh HD (or whatever you've named ...
8.6 must go7/2/2008Jeffrey J. Wrobel
  Q: Hey Jeffery, you haven't heard from me in several years but here I am back again with the same old ...
  A: Sorry for my tardiness in getting back to you. From an unexpected hospitalization to a move from ...
Contact lists transferred from PC to MAC6/29/2008Elia Kanaki
  Q: Recently, we purchased an iMac which I love. The one big problem is my extensive Contact ...
  A: Unfortunately at this stage the only way to fix this problem is manual. This is a knows problem. ...
Installation error6/29/2008Jeffrey J. Wrobel
  Q: My software is a Solitaire game. After cd icon comes to desktop, upon clicking, the error says: ...
  A: I would do a Sherlock search for "Bezlib" and anything with the Solitaire game's name on it. Then, ...

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Questions by
Active Experts:
Jeffrey J. WrobelElia KanakiEd Dyer
   

     
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