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About Ed Dyer
Expertise
Current Tech: Mac OS X 10.0 - 10.6, Some shell scripting, cron, launchd, Mac OS X Server 10.2-10.6, AD-OD Integration, Automator, Movable Type/Word Press Blogging, All CURRENT Mac models, iLife '09 and previous, iWork '09 and previous, Apple Remote Desktop, NetRestore/NetInstall/DeployStudio, Font Management, WiFi, BASIC Cisco
Devices: iPhone(original-3GS), AppleTV, Airport Express, Time Capsule
Old Skool: Mac OS Environment 7.5.3-OS 9 (please upgrade for pete's sake! I will only answer basic questions in this area, as my expertise here is fading), PowerBook G3/G4(all models), Mac/Windows Networking, PowerPC 604-G4 desktop models, Outlook 2001, Photoshop 7 and previous, Flash MX, Dreamweaver MX
Dabbler: Newton 2100 w/ WiFi and NSync, Yellow Dog Linux, Suse Linux (PPC), Ubuntu Linux, Vista Business
Experience
I'm employed as a Solutions Architect at All Covered with a specialty in Macintosh technologies and Project Management.
I've worked with the Macintosh Operating system and various machines since my first PowerMac 8500 running Mac OS 7.5.3 in 1996. I support my friends and family in keeping their Macs healthy and upgraded. Now I use a MacBook Pro for work and have a Flat Screen iMac (intel 20" core 2 duo) for home use.
I went to school for multimedia and design, but this knowledge-base is fading, though I primarily geek out with workstation deployment and server management. I'm sort of a "Mac of all trades" :)
Most important: I've also worked on PCs for a number of years with various flavors of Windows(95,98,NT4,2000,2000Server,2K3Server,SBS 2K3Server,Mil,XPHome,XPPro, Vista Business), but I've always used the Mac as my platform of preference.
Publications
http://www.macwindows.com : VPNs and Outlook
Get IT for your business: http://www.allcovered.com
Organizations
Apple Consultants Network
Publications
http://www.macwindows.com : VPNs and Outlook
Get IT for your business: http://www.allcovered.com
Education/Credentials
I'm an Apple Certified System Administrator (ACSA) through 10.4 and have the lower certs as well (ACTC for 10.1 - 10.5), an Apple Certified Help Desk Specialist for 10.3 (ACHDS) and a member of the Apple Consultants Network, as well as an Apple Product Professional for 2002-2007.
I have an MCP cert. from MS as well...
Past/Present Clients
Navy Federal Credit Union (Washington, D.C.)
Whole Foods Market (Mid Atlantic Region)
Army Times (Washington, D.C.)
Children's National Medical Center (Washington, D.C.)
Dodge Communications (ATL)
...and a plethora of All Covered™ clients throughout the United States of America
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You are here: Experts > Computing/Technology > Focus on Mac Support > Macs/Apples > My ipod touch
Expert: Ed Dyer - 11/2/2009
Question
My ipod touch is only 5 days old and I'm already having problems with it. When I try to open an app it just opens then automatically closes. Also when I try to play a song it opens but when i press play it does play for half a second then goes back to pause, this happens on several of my songs. I've tried turning it off, syncing, it and nothing works please help me find a solution to my problem.
Answer
Olivia,
With any product less than a week old already having problems, the first step is to call tech support. 800-275-2273.
That said, you may just need to restore the iPod Touch.
http://www.apple.com/support/ipodtouch/troubleshooting/ipodtouch/
Apple has a great step-by-step on this.
Good luck!
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