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QUESTION: I tried cleaning my Kenmore oven model#911-36669891 serial # 8z264928Q but was unsuccessful.  After 4 hours the oven did not clean.  I stopped the process but now the display is flashing door locked when actually it is not.  However, I can't use my oven because the computer or something is telling it that the door is locked and it will not come on.  I'm not so concerned about the cleaning process not working as I am the oven itself not working.  Is there a reset button somewhere I can push.  I have tried holding the clean/off button down for 10 secs. with not luck.  Also tried flipping the breaker to no avail.  Can you help?

ANSWER: Not sure how handy you are but it seems to me like one of the micro switches in the locking mechanism or the door switch itself has failed sending a incorrect message to the electronic control.  Do you have tools and a multi-meter capably of reading ohms/resistance?

Waiting to hear from you,
Eric and Ann Campion

P.S. Please keep in mind we help pay our staff with earnings from parts sales.  Help us keep this valuable service free and order your parts from us. Visit our website for additional help at http://www.affordableappliance.com  or for Parts Order Only, Call 1-570-622-6441

---------- FOLLOW-UP ----------

QUESTION: Yes, we do have these tools.We've tried running it again.  The door does not lock but it is flashing locked door, still.

Answer
Gain access to the door locking assembly and check the micro switches on this item.  THere are two switch that tell the control the unit is in the lock position even though it is not locked any more.  Let me know what you find.

Waiting to hear from you,
Eric and Ann Campion

P.S. Please keep in mind we help pay our staff with earnings from parts sales.  Help us keep this valuable service free and order your parts from us. Visit our website for additional help at http://www.affordableappliance.com  or for Parts Order Only, Call 1-570-622-6441

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Eric Campion

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We have been repairing appliances for over 36 years and have owned our own business for the same. We can help in any or almost all complaints or at least give you some intelligent input to help you make rational decisions. You can visit our website at http://www.affordableappliance.com

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36 years owning our business and repairing Major Home Appliances.

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Chamber of Commerce. Better Business Bureau. Pottsville Business Association. EXPERIENCE

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36 Years of Working on Major Home Appliances and selling parts. Our office staff is top notched in the Major Home Appliance Service and Part Sales Business

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