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Major Appliances/Kenmore HE2 washer leaking

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Roberta wrote at 2007-04-03 13:05:21
I am having the same problem with my Kenmore HE2.  My one year warranty expired Dec. 22, 2006 -- today is April 2, 2007.  Frustrating.  I think that there might be some kind of soap residue blocking the flow of water.  I feel like I got a lemon.


Derek Guo wrote at 2007-06-23 06:38:40
No. It's not a lemon or soap residue It's a sock, or at least that's what blocking my HE2.



I had the same problem today on our HE2 which is out of warrantee so I searched the intenet and found this thread. I followed Carl's suggestion to open the top cover by removing the three screws from the back. And discovered the water filling pipe is 2 inch thick so it is not possible to be clogged by soap residue. It's a black rubber tube attched to the drum housing. However, you can't reach it, at least not with my arm size.



So here is what you need to do.



1. The front electronic panel is snapped on. So carefully locate the snapping latches on the right side, top right, top left edges, push them open with some stick and wiggle the front control panel off. It has a long enough wire bundle so you can just lay it on top of the washer.



2. There are 8 bolts holding the L shaped metal plate behind the panel. Take off the 8 bolts. Take out the detergent box by pushing down the black latch at the back and pulling it out. There are three HEX keyed screws holding the detergent box housing to the metal plate, one on top, one on the right front, one on the left front but sitting in a hole. Take these three HEX screws off.



3. Now you can take the L shaped metal plate off. And the detergent housing is loose now. There is a sliding hook mechanism to hold the detergent housing to the side panel. Just gently push the housing towards the back then you can wiggle it out towards the right.



4. Great. Now you have just enough gap at the front left corner to fit your arm down to reach the water intake tube. It's a one piece self-sealing type. It's a tube with a large O-ring kind of disk attached at the end inside the hole. So what you need to do is to gently squeeze the end that goes into the drum housing and pull it out. If you are not sure what I am talking about here. Practice with the air outlet tube, which is the small black tube connects the detergent housing and the drum housing at the top of the drum housing. The two tubes are the same type. This practice should give you plenty of confidence.



5. And whoala, what I found was my baby daughter's sock. I guess small items can slip into the gap and somehow find it way to just stuck at and seal off the intake tube because everywhere else is smooth surface. We have been paying attention to small items and washed them in a net but it still happend. This is an intrinsic problem of any front loading machine. So I suspect you have the same issue. I have seen a number of people complaining this issue over several different brands.



6. After clear the clogging sock or whatever, you can attach everything back in reverse order and you washer should work as new. Good luck.  


bantling wrote at 2007-12-18 16:46:52
I had this same problem about 6 months after I bought my washer. I called the repairman, who was baffled until finally we found a small clothing item that had been pulled down into the washer and was blocking the hose.


Ryan & Ali wrote at 2008-02-16 00:05:00
We also had water pour out the dispenser of our 2 year old HE2 washer.  Derek's answer helped us realize that a trapped garment was the probable cause.  We were actually able to pull the sock out of the intake tube without taking everything apart!    

We opened the clothes door and felt around inside  the rubber seals to find where the intake tube connects to the drum (upper-left side).  We felt a small bit of cloth sticking out of the tube and were able to slowly work it out by pulling back and forth.  Once enough of the sock was exposed we used pliers to grasp it more firmly and pull it completely out.  

The sock was a write-off (much longer and full of  holes) but the washer is working great!!




Nguyen wrote at 2008-08-12 05:00:32
I had exactly the same problem and just fixed.  I removed the top panel, the linkage operation is normal.  The water inlet flex-hole lip caught a kid sock which somehow escaped from the tank. Therefore all inlet water did not go in and leak to the side instead.


Deez Nuts wrote at 2009-08-22 13:11:52
Same EXACT problem as Ryan and ALi: "We also had water pour out the dispenser of our 2 year old HE2 washer. Derek's answer helped us realize that a trapped garment was the probable cause. We were actually able to pull the sock out of the intake tube without taking everything apart!

We opened the clothes door and felt around inside the rubber seals to find where the intake tube connects to the drum (upper-left side). We felt a small bit of cloth sticking out of the tube and were able to slowly work it out by pulling back and forth. Once enough of the sock was exposed we used pliers to grasp it more firmly and pull it completely out.

The sock was a write-off (much longer and full of holes) but the washer is working great!!"



Word for word, same problem. The machine started spilling water from the dispenser area and making an odd noise. We even pulled out a sock (now much longer and filled with holes!) What a relief to find this thread. Thank God for the internet and Google!


Mad@Kenmore wrote at 2009-11-09 03:47:55
# days ago, the same problem. Suddenly water began gushing out of the detergent dispenser, and the entire laundry room was flooded. A few towels helped stem it. I took the dispenser out, for those who dont know: the HE2 has a black plastic latch, depress and slide out the entire compartment. There was water in it yet, and it slowly drained out.

I went through the helpful posts above, and went step by step: 3 screws took off the top plate, 6 hex screws and 3 torsion screws took off the metal plate, digital panel and the entire dispenser assembly. Be a little gentle though, lots of plastic parts in here. Finally discovered a small sock that had jammed in the hose and once it came out. Replaced everything just the way it was and presto!..... everything looks good now.

I still wonder how that sock got there in the first place... very mysterious!




Tuan wrote at 2009-11-27 17:06:22
Hi Derek,



 Thank you so much on the detail information how to fix this problem.  A little advice for all, follow the instruction of Derek and if you put your finger deep in the hose, you will feel something being clog in the hose.  Good luck.


james 3828 wrote at 2010-01-07 23:18:01
"Ryan & Ali wrote at 2008-02-16 00:05:00

We also had water pour out the dispenser of our 2 year old HE2 washer. Derek's answer helped us realize that a trapped garment was the probable cause. We were actually able to pull the sock out of the intake tube without taking everything apart!

We opened the clothes door and felt around inside the rubber seals to find where the intake tube connects to the drum (upper-left side). We felt a small bit of cloth sticking out of the tube and were able to slowly work it out by pulling back and forth. Once enough of the sock was exposed we used pliers to grasp it more firmly and pull it completely out.

The sock was a write-off (much longer and full of holes) but the washer is working great!! "



thanks all, you saved my day. ours was a little slipper...


Desirae wrote at 2010-03-16 01:38:47
This just happened to us last night.. Being do-it-yourselfers, we searched the internet for a solution.  Thank goodness we came upon this thread!  We followed Derek's step-by-step instructions and lo and behold.... a torn up dress sock!  Thanks all for your input on this issue!


Michael wrote at 2011-05-16 03:34:44
I just wanted to offer a huge Thank You to the originator of this forum.  I spent six and a half hours going through all the steps I could think of to diagnose the problems of water coming out the detergent drawer.  Though I did find six buttons and a quarter in my drain, that did not fix the problem. I finally assumed it was the switch at the back of the detergent fill.  I happened on this forum while looking up the switch on line.  I put the switch in and followed these six steps and found a tattered and torn dress sock.  Now no more problems.  Thank you.  It is nice that good advice is actually free.  


Dean Montgomery wrote at 2011-07-24 23:44:55
Easy fix - no need to remove any screws or panels! Open front door and shine a flash-light inside upper left behind between the front seal and the drum.  Use needle-nose pliers to remove whatever is blocking the hole.  Careful not to damage the seal with the pliers.  Ours was blocked with a baby-bib.


Dave66 wrote at 2012-10-17 00:59:26
I had water coming out of the detergent draw as well.  I read what you guys did and checked in the upper left corner of the rubber gasket.  I found one of my kids peds(sock) jammed in the water inlet.  i pulled it out with needle nose and i just ran a cleaning cycle.  No water came out and we are in good shape.  For good measure i cleaned the drain - found more stuff in there.  This washer really is delicate to foreign items.  keep this drain clean and save yourself some money.  


arielle wrote at 2012-11-11 20:00:31
all you have to do is check upper left corner of basket and clean it out


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Carl Goodwin

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I am a self-employed Major Appliance Service Technician. I can answer MOST major appliance questions, and I will only tell you the CORRECT way to fix something (as I would in my customer's house). I do NOT "sugar-coat" my answers - you are told it up-front, and to the point. Some models are not available in Canada however (and vise-versa), and although "a dryer is a dryer" (for example), I am more familiar with North American models. Remember, I HAVEN'T seen EVERYTHING, and I can't do ANYTHING without the correct model number! :)

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I have been a Technician in the Major Appliance field since 1995, after I graduated from Lambton College in Sarnia, Ontario, in which I took the Major Appliance Repair Technician Program. I have been self-employed since 1998.

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I am a registered contractor with T.S.S.A. in Ontario. The T.S.S.A. regulate the fuels industry in Ontario, and BY LAW, you MUST be a registered contractor to work on ANY gas appliance in Ontario. I also belong to the Better Business Bureau of Windsor & Southwestern Ontario.

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I graduated from the Major Appliance Technician Servicing Program at Lambton College in Sarnia, Ontario. I have achieved accreditation by the Government Of Ontario as a Major Appliance Service Technician. I continually attend update workshops, and I am an Authorized Servicer for Whirlpool Canada.

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