About Charlie Breeding Expertise I can answer most questions related to Management Consulting. Prior employers include FranklinCovey, Spherion Human Capital Consulting, and Dale Carnegie Training. I've been on my own now for eight years.
Experience For over 21 years, I've conducted needs assessments, designed and delivered custom solutions to corporations, non-for-profits and universities.
Organizations ASTD, ISPI, ASQ, SHRM, and more...
Publications too many to list here; see www.breedingtrust.com or www.thepepcoach.com/home.htm for a snapshot and full listing
Education/Credentials BS in Engineering from West Point, the US Military Academy
Awards and Honors Trainer of the Year in '99, ASTD (American Society for Training & Development)
Expert: Charlie Breeding Date: 5/2/2008 Subject: performance management
Question How the balanced scorecard can be implemented and the value thereof as a strategic and operational planning and control tool?
What are the Guidelines to line management and HR practitioners on how to apply the principles and practice of an effective performance management process?
Answer Vukani,
Actually, you have not one but two questions here. The Balanced Scorecard is an integrated manner of putting the right attention on the right aspects of the business to drive long-term quality, revenues and results -- Google it, there's plenty there for you. The downside of it is that some companies over-emphasize the metrics for control do the detriment of innovation, risk-taking, real, integrated planning and solid execution focus.
Performance Management is a huge area, would take more time that I have here to explain it. The simplest thing to do is acquire software that provides Performance mgt. like PeopleSoft (now Oracle), SumTotal.com, Plateau.com, saba.com and learn.com
--BUT you must have competencies identified for all key positions, then be willing to assess honestly against those competencies, and treat training as an investment (vs. a cost) to close those competency gaps ... bear in mind, that 1-on-1 coaching may be an alternative to be used in gaps, too.
