Management Consulting/research methodology

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Question
sir, please give answers to the following questions


1.develop a questionnaire for a tour operator who wants to know the preference of tourists for summer for people in Surat city.

2.a marketer is launching a new soft drink in the market. He is interested in knowing what flavour of drink will be able to attract the consumers.You are to conduct a survey for him . Develop a research proposal for the marketer.

3. a manager of a hotel fells that costomers are not happy about the service provided by the hotel. As a researcher develop research design to help him.

Answer
1.develop a questionnaire for a tour operator who wants to know the preference of tourists for summer for people in Surat city.
a questionnaire for a tour operator




Checklist

Attached with this questionnaire are the documents relating to the following:

Environmental Programme   •
Environmental Policy      •
Environmental Projects   •
Social / Cultural Projects   •
Codes of conduct      •


For more information please contact:
World Tourism Organization (UNWTO)
Maria Cristina Civili
Tel.: (34) 91 567 82 14
Tel.: (34) 91 567 81 00
Fax (34) 91 571 37 33

ccivili@unwto.org
toi@unwto.org
Tour Operator Company Information

1.   Name of Company:          
2.   Name and contacts of Environmental Officer / Manager (if any):
         
         
3.    Does this person have responsibilities in other areas?    
Yes      •         No   •

If yes, please specify:







4.   Which areas of tourism are the focus of your company?
  Please specify %
  (approximate estimate)
-   Inbound Tourism      •         
-   Outbound Tourism       •      

5.   Does your company own:
-   Air transport facilities    •
-   Ground transport facilities      •
-   Accommodation      •
-   Other:










6.   Please indicate the main destinations where tours are offered:









7.   Please indicate the main countries from which your customers come:












8.   What kinds of tourism services does your company provide?

     Please specify %
     (approximate estimate)
-   Packaged Tours (all inclusive)      •   
-   Hotel Reservation      •   
-   Guided Tours      •   
-   Flight bookings      •   

9.   What are the main tourism activities that your company is involved in?

     Please specify %
     (approximate estimate)
-   Leisure Resorts       •
-   Sightseeing Tours      •
-   Adventure Tourism (outdoor activities)   •
-   Sports (skiing, etc.)      •
-   Others:



















The Tour Operators’ Initiative

10.   What are the benefits you wish to obtain by becoming a member of the Initiative?













11.   What kinds of activities would you be interested to participate in?













12.   What would you like to contribute to the Tour Operator Initiative?













13.   Do you have suggestions for activities that you would like to see being undertaken by / through the Initiative?











Tour Operators and the Environment

14.   Which areas, in relation to environmental management, protection and conservation, do you think that tour operators can influence?






15.   Does your company have an Environmental Programme?      
Yes      •         No   •
If yes please attach a copy of the document.

16.   Is your company engaged in any activity related to sustainable tourism and the ENVIRONMENT?
Yes      •         No   •

If yes please describe (you may attach summary documents on these projects, if you wish):




































17.   Does your company subscribe to any environmental code of conduct?  
Yes      •         No   •      
If yes, please attach a copy.

Tour Operators and Social and Cultural Matters

18.   Which areas, in relation to the sustainable development and management of social and cultural issues, do you think that tour operators can influence?





19.   Is your company engaged in any activity related to SOCIAL and CULTURAL matters?  (For example, any local training programmes; support for local enterprises, guides, etc.)
Yes      •         No   •

If yes please describe (you may attach summary documents on these projects, if you wish):






































20.   Does your company subscribe to any social/cultural code of conduct?     
Yes      •         No   •      
If yes, please attach a copy.


Please add any other information and comment you may wish to provide us:










































Thank you for completing the Questionnaire!

Your name:          

Position:          

Signature:          

Date:          





QUESTIONNAIRE FOR TOURISTS
Please either circle the appropriate letter, tick the appropriate box or write your answer in the space provided. Thank you.
Date:.......................................................
Location: SURAT
(please cancel if not applicable)
1. Nationality: ............................................................................................
2. Did you choose specifically to visit SURAT ?
(a) Yes
(b) No
If yes, how important were the following in influencing your choice to visit SURAT?
  Not important   Important   Very important
It is a protected area         
Opportunity to observe DIAMOND
INDUSTRY         
It is close to mainland         
If yes, was SURAT on the itinerary of a package tour ?
(a) Yes
(b) No
3. Please name the tour operator you are with:................................................
4. Where did you take the TRAIN  to come toSURAT?
5. Is this your first visit to SURAT? ...........................................................
(a) Yes
(b) No
If no, how many times have you visited the CITY previously?..........................
If no, when was your last TO SURAT?.................................................
If no, what changes have you perceived in terms of the following?
  Improved   Deteriorated   No change
Number of visitors         
Number of
SHOPS         
Number of HOTELS         
  Improved   Deteriorated   No change   N/A
Number of visitors          
Number of SHOPS          
Number of HOTELS          
         
         
6. Are you here on a day trip?
(a) Yes
(b) No
If yes, please indicate where you are staying:
(please state town) ................................................................
If no, how many people are there in the group?...............................................
7. Are you here with a group?
(a) Yes
(b) No
If yes, how many people are there in the group?. .............................................
8. Please tick against the activities you participated in while at SURAT:
Swimming    Relaxing
Snorkelling    Nature walks
SCUBA diving    Camping
Fish feeding    Others (please state)......................................
Sunbathing    ..........................................................................
9. How would you rate the adequacy of the following facilities?
  Poor   Satisfactory   Good   N/A
transport to SURAT          
Marine Park information centre          
Toilets at Marine Park Centre          
Rubbish bins at Marine Park Centre          
Tables and benches at Marine Park Centre          
         
Showers on pontoon          
Rubbish bins on pontoon          
Tables and chairs on pontoon          
Others (please state)................................          
..............................................................          
10. How crowded do you find the following places?
  Not crowded   Crowded   Very crowded   N/A
On the beaches          
On the pontoon          
At the Marine Park Centre picnic area          
Snorkelling area in front of the Marine Park Centre          
Snorkelling area around pontoon          
11. Would an increase in visitor numbers affect your enjoyment of SURAT?
(a) Yes
(b) No
12. How important are the following factors to you in contributing towards a satisfactory visit to SURAT?
13. Which of the following criteria were met during your visit to SURAT? Please place a lick in the box(es) on the right hand side of the appropriate statement(s).

  12.    13.
  Not important    Important    Very important    Criteria met
Abundance of colourful reef fish          
Abundance of diverse, colourful coral          
Clean beaches          
Beautiful scenery          
Peace and quiet          
Absence of large number of people at the pontoon          
Absence of large number of people in the water while swimming and snorkelling          
A well organised tour          
A value for money tour          
Friendly and helpful Marine Park staff/pontoon staff          
Adequate facilities at the Marine Park Centre/pontoon          
Adequate information given on the marine environment          
Adequate guided activities such as videos/slide shows, nature walks, etc.          
Others (please state)............................................................          
................................................................................................          
14. Before arrival to SURAT, were you aware that it is a Marine Park?
(a) Yes
(b) No
15. Have you visited any other Marine Parks in INDIA?
(a) Yes
(b) No
If yes, please name them :..................................................................................
If yes, how does the SURAT  Marine Park compare with them?
(a) Better
(b) Worse
(c) Same
16. Which of the following factors do you consider as important in a Marine Park? Please rate the level of importance:
  Not important   Important   Very important
Abundance and high diversity of coral         
Abundance and high diversity offish and other marine life         
Absence of visible damage to corals         
Clean and clear waters         
Low visitor numbers         
Readily available information on the marine environment, flora and fauna         
Trained Marine Park Staff         
Others (please state)...................................................................          
........................................................................................................         
17. Were you briefed on Marine Park regulations (do's and don'ts) before arriving or on arrival?
(a) Yes
(b) No
18. Do you think that you were given enough information on SURAT  regarding the following?
  Yes   No
Explanation on SURAT  's Marine Park status      
Marine Park regulations or do's and don'ts      
Recreation opportunities on the island and in its waters      
Surrounding marine flora and fauna      
Surrounding terrestrial flora and fauna      
19. Which of the following activities do you think will have a negative impact on the marine environment at SURAT Marine Park? Please rate the level of impact.
20. Did you observe any of the following activities occurring in the Marine Park? If yes, please put a tick in the box(es) on the right hand side of the appropriate statement(s).

  19    20.
  No impact    Negative impact    Very negative impact    Activity seen
Walking on coral          
Collecting coral/shells          
Boats anchoring on corals          
Recreational fishing          
Fish feeding          
Littering          
Others (please state)...........................          
...............................................................          
21. How important do you think the following would be in ensuring protection of SURAT's marine environment?
  Not important   Important   Very important
Strict enforcement of regulations         
Increase number of Marine Park Rangers         
Limit to the number of visitors to the park         
Control of recreation activities         
More information on do's and don'ts         
Others (please state)...........................          
................................................................         
22. Which of the following activities would you like to see in future at SURAT Marine Park?
Guided snorkelling tours    Nature walks on the island
Glass-bottom boat/semi-sub rides    Others (please state)............................
Canoe rental    ................................................................
Videos/slide shows on the marine environment   
23. Would you be willing to pay a small fee for entry to the Marine Park or for participation in certain activities, if this fee would contribute to the management and conservation of the Park?
(a) Yes
(b) No
QUESTIONNAIRE FOR TOUR OPERATORS
Please either circle the appropriate letter, tick the appropriate box or write your answer in the space provided. Thank you.
Name of establishment:....................................................................................
Number of boat: ...............................................................................................
Maximum number of people per boat:...............................................................
Average number of people in a tour group:.......................................................
Tour rates per person:.......................................................................................
1. Where is your company based?
(a) Langkawi
(b) Penang
(c) Kuala Kedah
(d) Kuala Lumpur
(e) Others (please state)............................................................................
2. Where do you bring customers from to visit Pulau Payar?
(a) Langkawi
(b) Penang
(c) Kuala Kedah
3. How many does your company conduct to Pulau Payar
per weak?........................................................................................................
per year?..........................................................................................................
4. Is Pulau Payar part of the itinerary of a package tour or island hopping tour you conduct?
(a) Yes
(b) No
If yes, which other islands do you go to as part of this package tour/island hopping tour?
.........................................................................................................................................
5. How long have you been conducting dive trips to Pulau Payar Marine Park?........................
What changes have you perceived in terms of the following?
  Improved   Deteriorated   No change
Number of visitors         
Number of divers         
Number of snorkellers         
6. What nationality makes up the majority of your customers to Pulau Payar?
(Please list the top three nationalities)
1....................................................................................................................
2....................................................................................................................
3....................................................................................................................
7. What percentage of your boat(s) is filled every day on average?
(a) 0 - 25%
(b) 26 - 50%
(c) 51 - 75%
(d) 76 - 100%
8. When is the peak period of visitation to Pulau Payar? Please rank in order of importance (1 being the most important peak period):
School holidays
Weekends
Public holidays
Others (please state).....................................................................................
What percentage of your boat(s) is filled then?
(a) 0 - 25%
(b) 26 - 50%
(c) 51 - 75%
(d) 76 - 100%
9. Do you think the number of boats available to ferry visitors to Pulau Payar is adequate?
(a) Yes
(b) No
10. Do you offer snorkelling facilities?
(a) Yes
(b) No
If yes, approximately how many percent of your customers opt to snorkel?
(a) 0 - 25%
(b) 26 - 50%
(c) 51 - 75%
(d) 76 - 100%
11. Do you offer diving facilities?
(a) Yes
(b) No
If yes, approximately how many percent of your customers opt to dive?
(a) 0 - 25%
(b) 26 - 50%
(c) 51 - 75%
(d) 76 - 100%
If yes, do you offer the opportunity of introductory dives to people with no previous diving experience?
(a) Yes
(b) No
12. Do you plan to expand your operations to Pulau Payar?
(a) Yes
(b) No
If yes, what are your plans? .........................................................................
......................................................................................................................
13. Please elaborate on how you deal with the following (if applicable):
Sewage diaposal:..........................................................................................
Solid waste disposal: ....................................................................................
Water supply:.................................................................................................
Spent fuel:......................................................................................................
14. Do you conduct tours to other Marine Parks in Malaysia?
(a) Yes
(b) No
If yes, please name them: ...............................................................................
15. Are you aware of the conservation objectives of the Pulau Payar Marine Park?
(a) Yes
(b) No
16. How important are the following actions (that you as a tour/boat operator can take) in contributing towards conserving Pulau Payar's marine environment?
  Not important   Important   Very important
Limiting the number of customers brought to Pulau Payar         
Controlling the recreation activities the customers can undertake         
Ensuring customers do not break or step on coral or collect coral and shells         
Ensuring customers do not litter         
Providing more information on do's and dont' (Marine Park regulations)         
Others (please state).............................................         
............................................................................         
17. Do you inform your customers about Pulau Payar's Marine Park status and brief them on activities that can or cannot be carried out?
(a) Yes
(b) No
(c) Only snorkellers and/or divers
If yes, in what form is this information given? Please tick against the appropriate items:
Talks
Brochures
Videos
Slide shows
Others (Please state):..............................................................................
..................................................................................................................
18. Do you think that the status of Pulau Payar as a Marine Park has affected your business in any way?
(a) Yes, positively
(b) Yes, negatively
(c) No
Please elaborate in what way: ....................................................................
......................................................................................................................
19. Which of the following activities would you like to see in future at Pulau Payar Marine Park?
Guided snorkelling tours
Glass-bottom boat/semi-sub rides
Canoe rental
Videos/slide shows on the marine environment
Nature walks on the island
Others (please state)....................................................................................
20. Would you be willing to pay a small fee to enable your customers to dive at the Marine Park or to participate in certain activities, if this fee would contribute to the management and conservation of the Park?
(a) Yes
(b) No
QUESTIONNAIRE FOR DIVE OPERATORS - Shop Owners, Dive Instructors and Dive Masters
Please either circle the appropriate letter, tick the appropriate box or write your answer in the space provided. Thank you.
Name of dive operation:.................................................................................
Number of boats:............................................................................................
Maximum number of divers per boat:..............................................................
Average number of divers in a dive group:......................................................
Rate per dive:
(with equipment):.......................................................................................
(without equipment):..................................................................................
1. Where is your company based?
(a) Langkawi
(b) Penang
(c) Kuala Lumpur
(d) Others (please state)............................................................................
2. Where do you bring customers from to dive at Pulau Payar?
(a) Langkawi
(b) Penang
(c) Kuala Kedah
3. How many dive trips do you conduct to Pulau Payar
per weak?......................................................................................................
per year?.......................................................................................................
4. Please name the dive sites of Pulau Payar Marine Park that you bring divers to: ...........
..............................................................................................................................................
..............................................................................................................................................
5. How long have you been conducting dive trips to Pulau Payar Marine Park?....................
What changes have you perceived in terms of the following?
  Improved   Deteriorated   No change
State/health of the reefs         
Abundance and diversity of marine life         
Visibility         
6. What nationality makes up the majority of your divers? (Please list the top three nationalities)
1...................................................................................................................
2...................................................................................................................
3...................................................................................................................
7. What percentage of your boat(s) is filled every day on average?
(a) 0 - 25%
(b) 26 - 50%
(c) 51 - 75%
(d) 76 - 100%
8. When is the peak period for Pulau Payar? Please rank in order of importance (I being the most important peak period):
School holidays
Weekends
Public holidays
Others (please state)...................................................................................
.........................................................................................................................
What percentage of your boat(s) is filled then?
(a) 0 - 25%
(b) 26 - 50%
(c) 51 - 75%
(d) 76 - 100%
9. What is the pattern of diver numbers like?
(a) Increasing
(b) Decreasing
(c) Unchanged
10. Do you think there are currently enough dive operators running dive trips to Pulau Payar and its surrounding islands?
(a) Yes
(b) No
11. Which is the most popular dive site at Pulau Payar?....................................
12. How do the dive sites of Pulau Payar compare to those of other islands in Peninsular Malaysia?
(a) Better
(b) Similar
(c) Worse
13. Do you conduct dive trips to other Marine Parks in Malaysia?
(a) Yes
(b) No
If yes, please name them:...............................................................................
14. Are you aware of the conservation objectives of the Pulau Payar Marine Park?
(a) Yes
(b) No
15. Do you inform your divers about Pulau Payar's Marine Park status and brief them on activities that can or cannot be carried out?
(a) Yes
(b) No
If yes, in what form is this information given? Please tick against the appropriate items:
Talks
Brochures
Videos
Slide shows
Others (Please state):................................................................................
....................................................................................................................
16. Do you think that visiting divers to Pulau Payar are aware of the sensitivity of the reef environment?
(a) Yes
(b) Moderately
(c) No
Do their actions while diving reflect this?
(a) Yes
(b) Sometimes
(c) Rarely
(d) No
17. Do you think the current level of diving at Pulau Payar is having an adverse effect on its coral reef environment?
(a) Yes
(b) No
18. How important are the following actions (that you as a dive operator can take) in contributing towards conserving Pulau Payar's marine environment?
  Not important   Important   Very important
Limiting the number of divers brought to Pulau Payar         
Limiting the number of divers in a dive group         
Limiting the number of dive groups at a dive site at one time         
Grading reefs according to difficulty and allowing entry depending on diver's experience         
Ensuring divers do not break or step on coral or collect coral and shells         
Not anchoring on reefs         
Thoroughly briefing divers on Marine Park regulations before dive         
Others (please state)..............................................         
.............................................................................         
19. Do you think that the status of Pulau Payar as a Marine Park has affected your business in any way?
(a) Yes, positively
(b) Yes, negatively
(c) No
Please elaborate in what way:.........................................................................
............................................................................................,,,,,........................
20. Would you be willing to pay a small fee to enable your divers to dive at the Marine Park, if this fee would contribute to the management and conservation of the Park?
(a) Yes
(b) No

##########################
2.a marketer is launching a new soft drink in the market. He is interested in knowing what flavour of drink will be able to attract the consumers.You are to conduct a survey for him . Develop a research proposal for the marketer.

Develop a  CONSUMER  research QUESTIONNAIRE   FOR  a new soft drink in the market


1. Which soda do you drink more?
 Which soda do you drink more?   Regular Coca Cola
 Regular Pepsi
 Neither

2. Which one do you prefer the taste of?
 Which one do you prefer the taste of?   Regular Coca Cola
 Regular Pepsi
 Like them equally
 Neither
 Don't know

3. Which one do you consider to be most popular?
 Which one do you consider to be most popular?   Regular Coca Cola
 Regular Pepsi
 Don't know

4. Which of the sodas does your local shop offer?
 Which of the sodas does your local shop offer?   Coca Cola
 Pepsi
 Both of them
 Neither
 Don't know

5. Which of the marketing campaign do you prefer?
 Which of the marketing campaign do you prefer?   Always Coca Cola
 Pepsi Celebrity campaign
 Don't know

6. Which one do you find more available when ordering one of the sodas when going to restaurants?
 Which one do you find more available when ordering one of the sodas when going to restaurants?   Regular Coca Cola
 Regular Pepsi
 Both
 Don't know
 Don't usually order it

7. How often do you drink the soda you usually drink? (Regular Coca Cola or Regular Pepsi)
 How often do you drink the soda you usually drink? (Regular Coca Cola or Regular Pepsi)   Every day
 2-6 times a week
 Every other week
 Once a month
 Only for certain occasions
 Never

8. What influences your choice of soda? (Regular Coca Cola or regular Pepsi)
(Select as many as appropriate)
 What influences your choice of soda? (Regular Coca Cola or regular Pepsi) (Select as many as appropriate)   Taste
 Availability
 Customer loyalty
 Brand image
 Price
 Advertisement
 Don't drink these two sodas

9. In which media channels do you usually recognize Coca Cola's advertisements?
(Select as many as appropriate)
 In which media channels do you usually recognize Coca Cola's advertisements? (Select as many as appropriate)   TV
 Radio
 Internet
 Magazines
 Posters
 Neither
 Don't know

10. In which media channels do you usually recognize Pepsi's advertisements?
(Select as many as appropriate)
 In which media channels do you usually recognize Pepsi's advertisements? (Select as many as appropriate)   TV
 Radio
 Internet
 Magazines
 Posters
 Neither
 Don't know

11. What's your general impression of Coca Cola's advertisements?
(Select as many as appropriate)
 What's your general impression of Coca Cola's advertisements? (Select as many as appropriate)   Traditional
 Trendy
 controversial
 commercial
 Enjoyable
 provocative

12. What's your general impression of Pepsi's advertisements?
(Select as many as appropriate)
 What's your general impression of Pepsi's advertisements? (Select as many as appropriate)   Traditional
 Trendy
 Controversial
 Commercial
 Enjoyable
 Provocative

In order to help me classify your responses in a statistic manner, could you please answer the questions below if you do not mind.
13. What is your occupation?
 What is your occupation?   Student
 Working

14. What is your gender?
 What is your gender?   Female
 Male

15. What is your age?
 What is your age?   16-30
 31-45
 46-59
 60 or more

16. In which country do you live in?

In which country do you live in?
17. If you have any further comments regarding this subject, please write them below. I would be grateful to read them.

If you have any further comments regarding this subject, please write them below. I would be grateful to read them.
Thank you so much for your time!

##########################
3. a manager of a hotel fells that costomers are not happy about the service provided by the hotel. As a researcher develop research design to help him
HOTEL  CUSTOMER  SATISFACTION  SURVEY  QUESIONNAIRE


Overall Experience
Please rate your overall satisfaction with your most recent stay at this hotel:  Very Satisfied Somewhat Satisfied Neither Somewhat Dissatisfied Very Dissatisfied
How likely would you be to recommend this hotel to a friend planning to visit the area?  Definitely Would Somewhat Would Might or Might Not Probably Would Not Definitely Would Not
How likely would you be to stay at this hotel if you were returning to the area?  Definitely Would Somewhat Would Might or Might Not Probably Would Not Definitely Would Not
Thinking about your overall experience at this hotel and what you paid, how would you rate the value you received for the money? Was it worth it?  More Than You Paid Somewhat More Than You Paid About What You Paid Somewhat Less Than You Paid Much Less Than You Paid
Compared to other similarly priced hotels, how would you rate this hotel overall?  Much Better Somewhat Better About the Same Somewhat Worse Much Worse Not Applicable
Overall Impression
Please rate your experience at this hotel on the following:    Excellent   Very Good   Good   Fair   Poor   Not Applicable
Overall service received    






Overall physical condition of this hotel    






Appearance of hotel exterior    






Condition of lobby and reception area    






Please rate your experience with associates at this hotel on the following:    Excellent   Very Good   Good   Fair   Poor   Not Applicable
Responsiveness to your needs    






Professional, courteous attitude    






Professional appearance    






Knowledge about hotel and local area    






Speed of check-in process    






Speed of check-out process    






About the Guest Room and Room Furnishings
Please rate your experience at this hotel on the following:    Excellent   Very Good   Good   Fair   Poor   Not Applicable
Overall cleanliness of guest room    






Overall physical condition of room & furnishings    






Cleanliness and condition of bedding    






Comfort of mattress    






Comfort of pillows    






Cleanliness and condition of carpet    






Function & features of telephone(s)    






Overall operation of heating & A/C    






Ease of using Internet service    






Overall workspace    






Lighting in guest room    






Feeling of safety and security    






Bathroom cleanliness    






Physical condition of bathroom    






Selection & quality of bath amenities    






Lighting in bathroom    






Your night’s sleep    






Please rate your experience at this hotel on the following:    Much Better   Somewhat Better   About the Same   Somewhat Worse   Much Worse   Not Applicable
How did your quality of sleep for this stay compare to similarly priced hotels?    






Leisure and Fitness Facilities
Please rate your experience at this hotel on the following:    Excellent   Very Good   Good   Fair   Poor   Not Applicable
Selection of fitness equipment    






Condition of fitness equipment    






Problem Resolution
During your stay did you experience any problems?  Yes
Please elaborate. Did the problem get resolved during your stay?  
About You
What was the primary reason for this stay?  Business Pleasure/Leisure Both
Gender:  Male Female
Age:  
We would appreciate any suggestions you might have as we continue to improve our hotel:  
*Name:  
*Phone:  
*Email:  
Date of Stay:  Choose date
Room #:  



@@@@@@@@@@@@@@@@@@@@@@@@


Overall Experience

Please rate your overall satisfaction with your most recent stay at this hotel:  
Very Satisfied

Somewhat Satisfied

Neither

Somewhat Dissatisfied

Very Dissatisfied

How likely would you be to stay at this hotel if you were returning to the area?  
Definitely Would

Somewhat Satisfied

Might or Might Not

Probably Would Not

Definitely Would Not

How likely would you be to recommend this hotel to a friend planning to visit the area?   
Definitely Would

Somewhat Satisfied

Might or Might Not

Probably Would Not

Definitely Would Not

Thinking about your overall experience at this hotel, how would you rate the value you received for the cost of your stay? Was it worth:  
Much More Than You Paid

Somewhat More Than You Paid

About What You Paid

Somewhat Less Than You Paid

Much Less Than You Paid

Compared to other similarly priced hotels, how would you rate this hotel overall?  
Much Better

Somewhat Better

About the Same

Somewhat Worse

Much Worse




Overall Impression

Please rate your experience at this hotel on the following:  Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Overall service received       
Overall physical condition of this hotel       
Appearance of hotel exterior       
Condition of lobby and reception area       
Please rate your experience with associates at this hotel on the following:  Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Responsiveness to your needs       
Professional, courteous attitude       
Professional appearance       
Knowledge about hotel and local area       
Speed of check-in process       
Speed of check-out process       


Overall Impression

Please rate your experience at this hotel on the following:  Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Overall cleanliness of guest room       
Overall physical condition of room & furnishings       
Cleanliness and condition of bedding       
Comfort of mattress       
Comfort of pillows       
Condition and function of drapes       
Function & features of telephone(s)       
Overall operation of heating & A/C       
Ease of using Internet service       
Overall workspace       
Lighting in guest room       
Feeling of safety and security       
Bathroom cleanliness       
Physical condition of bathroom       
Selection & quality of bath amenities       
Lighting in bathroom       
Your night's sleep       
Please rate your experience at this hotel on the following:  Much Better  Somewhat Better  About the Same  Somewhat Worse  Much Worse  Not Applicable  
Overall service received       


Dining Facilities and Service

Please rate your overall dining experience if you dined at the Patio Bar and Grill during your stay:  Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Overall dining experience at breakfast       
Overall dining experience at lunch       
Overall dining experience at dinner       
If you ordered room service at this hotel please rate the following:  Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Overall room service experience       
Timeliness of order       
Food Temperature       


Leisure and Fitness Facilities

Please rate your experience at this hotel on the following:  Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Selection of fitness equipment       
Condition of fitness equipment       


Meeting Facilities & Services

Please rate your experience at this hotel if you attended an event at this hotel during your stay: Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Comfort of event rooms       
Quality of food served at event       
Please rate your experience at this hotel if you planned an event at this hotel during your stay:  Excellent  Very Good  Good  Fair  Poor  Not Applicable  
Response time of Event Planning Staff       
Service provided by Event Planning Staff       


Problem Resolution

Overall service received  Yes  No     


About You

What was the primary reason for this stay?  Business   Pleasure/Leisure   Both     
Gender  Male   Female      
Age  
We would appreciate any suggestions you might have as we continue to improve our hotel:  


General Comments

Name *  
Phone *  
Email *  
Date of Stay   
Room#  



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Management Consulting

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Leo Lingham

Expertise

management consulting process, management consulting career, management development, human resource planning and development, strategic planning in human resources, marketing, careers in management, product management etc

Experience

18 years working managerial experience covering business planning, strategic planning, corporate planning, management service, organization development, marketing, sales management etc

PLUS

24 years in management consulting which includes business planning, strategic planning, marketing , product management,
human resource management, management training, business coaching,
counseling etc

Organizations
PRINCIPAL -- BESTBUSICON Pty Ltd

Education/Credentials
MASTERS IN SCIENCE

MASTERS IN BUSINESS ADMINSTRATION

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