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Management Consulting/MBA- Operations and Project


Good evening Sir

WOuld request your help in my preparation for my case studies

1)Operations Management
How will you manage operations processes of your firm by introducing robots in place of human and then achieving customer demands with less financial burden?

2)Project Management
Prepare a Project Initiation Kick Off Plan for a residential flat scheme (5 storey, 30 apartments, 3 BHK)/or a 1000 seated indoor stadium. Establish the objectives and scope of the project; it is first necessary to identify the overall reason for the project by relating it to one or more objectives of the organization.

My  apology  for  the  delay.
As  I  have  some  health problem,
I  will  send  the  answers  later.



3.4 Interaction Manager
The Interaction Manager (IM) coordinates dialogue-based
interaction between agents. The IM gives each agent the
ability to communicate with other agents: to ask for help, to
provide help, etc. The HRI/OS currently supports graphical
and speech user interfaces, but other modalities (e.g., visual
gesturing) will also be included in the future.
With the HRI/OS, whenever an agent needs to communicate,
it sends its request to the IM. The IM queries the
Resource Manager for a list of agents capable of handling
the request and then contacts the first one. If the agent is
a robot, the IM immediately forwards the request. Otherwise,
if the agent is a human, the IM notifies the human that
there is a pending communication and waits for the human
to respond. If the request is time-critical and the receiving
agent fails to respond, the IM tries the next agent on its list.
For example, shows the message exchange between
agents when a robot requests help. Once both parties
of the conversation are engaged, the IM steps out and allows
direct dialogue to begin. The IM only intervenes if the
requesting agent is unable to satisfy its request via the dialogue.
In this case, the IM repeats the dialogue process
using the next agent from the Resource Manager’s list.
In the HRI/OS, agents communicate with one another via
point-to-point “dialogue endpoints”, which are implemented
using the “ICE” middleware[15]. Endpoints allow agents to
send a variety of data (text, images, sensor readings, etc.)
to each other. This approach provides more flexibility and
better performance (quality of service, low-latency transfer,
etc.) than OAA’s centralized, text-based messaging.
3.5 Context Manager
In a complex agent system, keeping track of the activities
and state of agents over time is a difficult task. This is particularly
true when multiple agents operate in parallel and
when activity is observed remotely (e.g., via user interfaces).

Thus, to facilitate situational awareness, we have developed
a Context Manager (CM). The CM keeps track of everything
that occurs while the system is running: task status
and execution, agent activities, agent dialogue, etc. Then,
when agents have need to recall history, they can query the
CM for a summary of information.
The CM continuously tracks system state by storing events
and data generated by agents in a time-stamped archive. In
many respects, this approach is similiar to distributed data
logging mechanisms, such as described in [28]. When an
agent requests information concerning another agent, a task,
or a particular system event, the CM searches the archive
and identifies which data are potentially relevant. It then
processes this data to create a summary response.
At present, the CM performs summarization by: (1) pruning
duplicate or similar archive data (e.g., a dialogue event
is reported by both the sender and the receiver); (2) sorting
messages by time; and (3) making use of dialogue summaries
provided by agents. Future work on the CM will
make this process more sophisticated by extracting dialogue
summaries directly from the archive, summarizing the execution
of tasks over time, etc.
The CM is related in many ways to several other event
tracking systems. developed an interaction
and collaboration system that tracks agent location,
activity, role, etc. and is capable of summarizing/identifying
event patterns  Similar to this is the Meeting Browser,
which “eavesdrops” on all dialogue that occurs during a
meeting and summarizes it for later useOther research
has focused on automatic definition, identification, and summarization
of evolving events[1].

3.6 Robot Agent
Robot Agents (RA’s) provide an interface between robot
controllers and the HRI/OS. RA’s process requests received
from other agents, manage task execution, and engage in dialogue
with other agents. The RA is extensible: the current
C++ API contains both a common core (robot-independent)
and custom (robot-specific) methods.
During nominal operation of the HRI/OS, high-level tasks
are assigned to robots by the Task Manager. Upon receiving
an assignment, the RA decomposes the high-level task into a
sequence of primitives to be executed. Once the robot starts
executing the sequence of primitives, it can only be interrupted,
or engage in dialogue, at a breakpoint. A breakpoint
is defined as a point in execution where: (1) the task can
be resumed without requiring preservation of context/state;
(2) the task cannot not proceed due to failure or error; or (3)
robot is not working (i.e., waiting for a task to be assigned).
A key feature of the RA is that it provides methods for
asking questions of humans and for handling the responses
received. Whenever a robot has a question to ask, it sends
a message to the Interaction Manager. A message is defined

by query attributes (priority level, expiration time, etc.),
query type (y/n, multiple choice, etc.) and message-specific
data (image, text, etc).
The RA provides a variety of run-time support functions.
On start-up, each RA registers the capabilities of its associated
robot with the Resource Manager. During operation,
RA’s periodically broadcast event messages (robot state,
task progress, etc.) to other agents. Finally, the RA is
responsible for coordinating control authority switching between
“system operation” (Task Manager driven) and “user
mode” (human has direct authority of the robot).

3.7 Spatial Reasoning Agent
When human-robot teams perform operational tasks (construction,
maintenance, etc.) understanding and communicating
spatial dialogue plays a significant role[19]. In particular,
when humans and robots work in a shared space,
robots must be able to understand how humans perceives
space and the relative positions of objects around them. To
give robots this ability, we are developing computational
cognitive models for spatial perspective-taking and frames
of reference
The spatial reasoning agent (SRA) is used to resolve spatial
ambiguities in human-robot dialogue. The current implementation
of the SRA resolves frame of reference ambiguities
including ego-, addresse-, object-, and exo-centric
references. We use the Java version of the ACT-R[3] cognitive
architecture system, jACT-R, and the Player/Stage
environment [14] to model and resolve frames of reference
and perspective-taking (Figure 4).
Whenever human-robot dialogue involves spatial language,
the HRI/OS forwards a spatial reasoning request to SRA as
a parameter set (speaker, addressee, type of command, reference
objects, and frame of reference). For example, the
command “Robonaut, move to the left of Box 1” from an
astronaut to the robot “Robonaut”, is passed to the SRA
as (astronaut, Robonaut, move, Box 1, left, ego). The SRA
then transforms the spatial dialogue into a geometric reference
using the cognitive model.
To resolve spatial ambiguities, the cognitive model is used
to perform a “mental simulation” of the interaction. First,
the model executes productions, which obtain information
about the relevant objects (current pose of the speaker, addressee,
etc.) and stores them as chunks in declarative memory.
This information is than used to model the real-world
in the Stage simulator .
When a mental simulation is created, a frame of reference
is assigned to the reference object. The model uses three
Disambiguation process: (a) Configuration
of mental simulation in Stage, (b) Assignment
of frames of reference relevant objects, (c) Resolution
of ambiguous location.
frames: ego, referent, and exo. The ego frame of reference
is the traditional egocentric frame that can be applied to
agents and objects. The referent frame of reference is used
when: (1) the object or agent referred to does not have its
own frame of reference and (2) a frame which is a mirror of
another agent’s frame of reference has to be used. Finally,
the exo frame of reference represents the exocentric (world)
coordinate system.
Productions retrieve the information necessary to choose a
frame and location to which it is to be assigned to, and place
the chosen frame at the desired location. Continuing the
example, the referent frame oriented towards the astronaut
would be placed on Box 1 (Figure 5b).
Finally, the desired perspective is assigned to the world
based on the perspective parameter of the request. In the
example given above, the world would be perceived from the
astronaut’s location. At this point, the SRA is able to fully
resolve the spatial language (“left of Box 1”) in both local
(relative to astronaut) and global coordinates (
3.8 Human Proxy
In order for the HRI/OS to work with humans and robots
in the same “manner”, humans need to appear as software
agents, just as robots do. To do this, we have developed
a human proxy agent that represents user capabilities and
accepts task assignments, much in the same way that the
Robot Agent does for robots. Human proxies have been
used in numerous HRI architectures.
Human proxy agents publish task capabilities, domains of
expertise in which they can be called upon to provide help
via dialogue, and provide health monitoring feedback that
can be used by other agents to track the overall progress of
the task. Human proxy agents make use of user interfaces to
communicate with the users that they represent, and make
use of the Interaction Manager to manage peer-to-peer dialogue
with other agents.
The relationship between human proxy agents and the
users they represent is complicated by the fact that humans
have more internal state than robots. A human proxy agent
might accept a task on behalf of its user, only to have the
human refuse to perform the task, or worse, agree to perform
the task and then ignore it. Human proxy agents are
implemented in Java and typically run on a wearable computer,
which communicates via a wireless data network and
which integrates with health monitoring sensors.
3.9 User Interfaces
When humans work with robots, they will have different
interaction capabilities depending on a variety of factors:
team configuration (e.g., shared space vs. remote), worksite
environment, communication links, etc. For example, a
suited astronaut can currently only communicate with others
(humans and robots alike) using speech, while a human
inside a spacecraft or habitat will likely have access to multiple
computer displays and pointing devices. Thus, we have
designed the HRI/OS to support a variety of user interfaces
and languages (currently C++ and Java).
Speech services. The HRI/OS currently provides two facilities
for speech interaction: text-to-speech (TTS) and small
vocabulary speech recognition (SR). The TTS and SR agents
are currently implemented using the Microsoft Speech SDK
and run on Windows platforms. In addition, the SR agent
uses the Ariadne Spoken Dialog System, which is a domain
independent toolkit for speech-based applications[8].
Several instances of these agents might be active at any
given point in time, depending on the number of humans
active in a given work scenario. For example, if the scenario
includes a single voice loop shared by all users, then there
may be only be a single TTS agent (which synthesizes speech
for everyone) and individual SR agents for each user.
Graphical user interfaces (GUI). GUI’s provide traditional
pointer and window driven interaction. GUI agents provide
a broader range of dialogue support than speech interfaces,
including images, video, and 2D/3D display. The HRI/OS
currently provides several standard GUI’s for system operation
and simple peer-to-peer query/response dialogue.
The Map GUI shows the current spatial distribution of humans
and robots. It allows its user to initiate dialogue with
specific agents as well as to switch robot control authority
(from Task Manager to user). The Map also displays status
and event information received from each agent: task in
progress, health data, etc.
Each robot typically also provides a Robot GUI through
which the human can directly control the robot. Some robot
GUI’s support supervisory control; other GUI’s support teleoperation
(semi-autonomous or manual control). With the
HRI/OS, Robot GUI’s can only be used after a request is
made to the robot to switch to user control. This allows the
robot to gracefully suspend any work that it is engaged in
prior to relinquishing control.

Project Management

Prepare a Project Initiation Kick Off Plan for a residential flat scheme (5 storey, 30 apartments, 3 BHK)/or a 1000 seated indoor stadium. Establish the objectives and scope of the project; it is first necessary to identify the overall reason for the project by relating it to one or more objectives of the organization.

Thank you.


-to  deliver homes, to improve safety and  mobility  while incorporating  community values and enhancing the  environment—all within  adopted  schedues and  budget.

-to  be  recognized by the  public  for  delivery  and  innovation / environmentally sensitive residences  , considering  the  need and  desires of  the  community / region which  it  serves.

-improve  safety
-improve  reliability
-increase  the  comforts
-minimize/ avoid the  effect of  neighbourhoods / environment
-employ  efficient / cost  effective delivery practice
-delivery  a  quality service


-we understand and  respect the  trust  given to us.
-we  take  strategic  risks to  add  values to  achieve  goals
-we  strive  to meet the  customer expectations
-we  are  accountable  for  timely  delivery
-we  proactively  consider creative  options
-we  resolve  issues the  appropriate  level
-we take  pride  in our  achievements


To facilitate the eventual creation of work orders for the sub-contractors,
this document is organized generally and follows the home building construction schedule (that’s why it starts with sitework,
excavation and concrete).

Sitework and Excavation
1. excavation of home site with backfill as needed to return site as near as
possible to original condition
2. 15’ setback from property lines to be maintained
3. if necessary, after house site excavation, local surveyor to mark house
corners to ensure no encroachment on setbacks
4. identify locations for additional underbrushing and tree
5. underbrushing (removal to ground level of most brush and trees under 6” in
diameter) in area designated and agreed to.
6. installing conventional (10” large diameter pipe) 3 bedroom septic system
(in accordance with  permit dated ______); installation
includes removal of brush and trees as needed to install tank and drain lines
7. hydroseeding of steep banks exposed during basement excavation or
creation of driveway / parking area
8. gravel driveway and turnaround area; includes fill dirt sufficient to build up
driveway bank and/or turnaround area
9. private well at a suitable area near the main road .
10. extending water from well/community water system to home
11. connection of electrical line from transformer to externally mounted meter
12. landscaping allowance = xxxxx
• additional hydroseeding – zzz  per tank plus additional sitework preparation costs (smoothing,
removal of stumps and stones, etc.)

Concrete, Foundation and Slab
1. poured concrete stem wall (with footer) on view side as needed depending
on depth/location of virgin soil; allowance for stem wall = xxxxxx_____ which
includes a ___’ tall ___56’ section of concrete (the full view side plus ___’
back on each side); an increase or decrease in the amount of the concrete
used in the stem wall will result in a $15/square foot cost adjustment
2. concrete footers around house perimeter – sized to code
3. footers as needed under interior load bearing walls
4. house footers that do not sit underneath concrete walls to be poured
monolithically with slab
5. poured concrete basement walls (8” thick) as needed to retain earth around
6. concrete wall in basement bedroom to include formed opening for window
7. retaining wall off _______ corner; allowance for retaining wall = $_____
which includes a ___’ tall ___’ section of wall; an increase or decrease in
the amount of concrete used in the stem wall will result in a zzzzz/square foot
cost adjustment
8. retaining wall off _____ corner approximately sloping from 8' tall to 2' tall
and extending approximately 12' from house corner
9. estimated concrete wall sizes as follows:
a. stem wall – 6’ high x 70’ long
b. basement wall – 9’ high x 77’ long
c. left side retaining wall left side of house – 8’ high x 12’ long
10. if length of concrete walls exceed estimated lengths, Customer will pay
additional costs as follows :
a. 3’ wall - xxx per linear foot
b. 4’ wall - xxx
c. 5’ wall - xxx
d. 6’ wall - xxx
e. 7’ wall - xxx
f. 8’ wall - xxx
g. 9’ wall - xxxx
h. 10’ wall - xxxx
11. if height of concrete walls exceed estimated heights, Customer will pay
additional costs calculated using the difference between the estimated height
and the actual height in accordance with the above price schedule
12. chases in basement concrete walls as needed for water lines, gas lines,
electrical and drain lines
13. concrete slab as basement / garage floor with 6” x 6” #10 welded wire mesh
14. concrete stoop off kitchen entry (approx. 4’ x 6’)
15. termite treatment beneath slab
16. waterproofing of all below grade concrete walls (including footer level
drainage system) – 5 yr warranty

1. square footage:
a. main floor to have _____ finished sqft
b. 2nd floor to have ____ finished sqft
c. basement to have ____ finished sqft
d. basement to have ____ partially finished sqft
e. basement to have ____ unfinished sqft
f. ____ sqft attached/detached garage
g. total finished area ____ sqft
h. total partially finished area ____ sqft
i. total unfinished area ____ sqft

2. roof structure:
a. 12 / 8 pitch roof with single ridge beam and gable ends
b. (2) front dormers with 12/12 pitch
c. front covered porch with 9/12 pitch
d. shed roof with 4/12 pitch over rear deck
e. 16" soffits
f. stick framed roof or roof trusses
g. OSB roof sheathing with Titanium brand underlayment (eliminates
need for felt)
h. roof sheathing with a reflective radiant barrier with Titanium brand
3. ceilings:
a. vaulted ceiling in great room, and foyer; all other main floor
ceiling heights at 8’
b. vaulted ceiling in loft; all other 2nd floor ceiling height at 8’
c. basement ceiling height to be minimum 8'
4. walls:
a. exterior walls to be 2x6 16” on-center with 7/16” (or thicker)
b. interior walls to be 2x4 24” on-center (with 2x6 or closer spacing if
needed for load bearing capacity)
c. insulation walls against basement concrete to be 2x2’s
d. full house wrap and taping of all house wrap joints and around
windows and doors
e. 7/16" Huber zip system for exterior wall; fully taped and sealed
(eliminates need for house wrap) – for details on this system, see:

5. floor system:
a. floor system between basement and main floor to be open web
b. floor system between basement and main floor to be conventional
framing or I-joists with HVAC chases…
c. floor system between first floor and second floor to be open web
d. floor system between first floor and second floor to be
conventional framing or I-joists with HVAC chases…
e. 3/4" floor sheathing glued and screwed to floor system
1. roof sheathing with a reflective radiant barrier underneath (see LP
Tech Shield for an example) to reduce radiant heat from the sun and
reduce energy costs 10-15% - very good for vaulted ceiling
applications) – add $____; see

1. siding and trim:
a. fiber cement board lap siding on all exterior walls with the
exception of:
• fiber cement board shake shingle accents in all gable
ends (including dormers)
b. Miratec (or similar water resistant textured material) trim (3" x
5/4" thick, fascia (4/4" thick) and standouts for hose bibs, exterior
lighting, etc.
c. untextured fiber cement board soffit and venting to code
d. siding / trim to be painted on-site with three colors (base color,
shingle accent color and trim color) and optional alternative color
for exterior doors
2. exterior masonry:
a. stacked rock around great room entry door
b. stacked rock ‘columns’ at view side basement corners
c. stacked rock 42” up the wall on lower portion of view side
basement wall with angled watertable cap rock
d. all stacked rock to be cultured stone
e. fieldstone (flat rock) on any other exposed above grade concrete
f. painted textured stucco on any other visible above grade concrete
3. 30 year warranty (minimum) architectural shingle roofing
4. gutters / downspouts to compliment house / roof color; no gutter covers
5. downspouts to feed into drainage system to direct water away from house
6. garage doors and exterior doors painted to compliment house / roof color
7. rear deck (____ sqft) as follows:
a. pressure-treated undercarriage
b. 5/4 x 6" wide pressure treated decking screwed to undercarriage
c. pressure treated rail system with Ύ” powder coated aluminum
balusters (painted black)
d. pressure treated rail system including 2x2 pickets
e. copper post caps (12 units)
8. front covered porch (____ sqft) as follows:
a. pressure-treated undercarriage
b. 5/4 x 6" wide pressure treated decking screwed to undercarriage
c. pressure treated rail system with Ύ” powder coated aluminum
balusters (painted black)
d. stained tongue and groove ceiling – 4” bead spacing
e. painted beadboard ceiling
9. deck stairs to include 2x12” beauty band and riser front
10. pre-braced open deck area off corner of master bedroom to accommodate
future hot tub
• metal roof – add $_______
• ice dam protection (a 6' wide waterproof barrier on the north side eaves
of the house) – add xxx; for product details,
• rockwork not listed above – add
• artificial rock (any) - xxx per square foot
• veneer rock (flat rock applied to vertical surfaces) - xxx per
square foot
• screened-in rear porch – add xxx______
• composite decking (Trex or similar) – add $______
• glass panels instead of conventional hand rail system – add xxxx per 8’
• decks and stairs not listed above - add
• xxx per square foot of deck surface
• xxx per step
• xxx per linear foot of deck and stair rail

1. insulation in finished areas as follows:
• R21 blown-in cellulose insulation in exterior framed walls and
any interior framed walls that adjoin unfinished areas
• R5 blown-in cellulose insulation in 2x2 framed cavity in all
exterior concrete walls
• R38 blown-in cellulose insulation in roof
• no insulation in interior walls
2. insulation in unfinished areas as follows:
• batt insulation as required by code in ceilings and in framed
walls separating unfinished space from finished space
3. all window and door openings sealed with foam sealant
4. all walls and ceiling to be drywalled except for:
• tongue and groove ceilings
• beadboard ceilings
• mechanical room ceiling (open)
• unfinished basement areas
5. all drywall glued and screwed to studs
6. all drywall finished with light knockdown texture except as follows:
• tape and flat finish of garage walls
• firetape of partially finished basement area
7. paint as follows:
• no paint on firetaped drywall areas
• one coat of drywall primer on garage walls and ceiling
• all other areas painted with one coat of drywall primer on walls
and one coat of white paint on ceiling; one coat of flat latex
color on all walls; two wall paint colors
8. upgraded trim (1” x 4” base with bevel; 1 x 4” door and window trim with
dog-eared top piece, and window sills) except as follows:
• garage to receive white painted utility trim
• no trim in partially finished or unfinished basement
9. Ύ” tongue and groove wood ceiling with 4” bead spacing in great room,
master bedroom and master bathroom
10. painted beadboard ceilings (with OSB underlayment for rigidity) in kitchen,
dining room and master bedroom
11. stairs and loft railings to be combination pine posts and rails and wrought
iron balusters (combination of single basket, double basket and twist)
12. stairs and loft railings to be standard pine posts, rails and pickets
13. stairs and loft railings to have enhanced trim package
14. all woodwork (including baseboard, window and door trim, interior side of
any wood windows, interior muntins, railing systems, exposed beams, collar
ties and tongue and groove ceiling and paneling) to be stained and finished
with lacquer
• paint wall vents and stair lights to match wall color – add xxx per color

1. unfinished garage floor
2. attic crawl space to have several sheets of plywood
3. epoxy paint on garage floor
4. epoxy paint on mechanical room floor
5. tile floor in all bathrooms and laundry room; material allowance (including
tile, accent pieces, bullnose and grout) = xxxx_____ (approx.xxx___ per square
6. wood floor throughout the rest of the main floor; material allowance =
xxx_______ (approximately xxx____ per square foot)
7. note on wood floor installation – if the width of the individual planks chosen
for the floor is less than 3”, add xxx per square foot
8. carpet in all other areas of basement and 2nd floor and on both sets of stairs;
material allowance (including pad) = xx_______ (approximately xx____ per
square yard)
Note: all allowances include tax and delivery
• for tile patterns and diagonal installation – add xx per square foot
• for natural stone (travertine, tumbled marble, slate) tile – add xx per
square foot (natural stone requires more sorting time, cutting time
[each piece must be cut with a tile saw] and all natural stone must be

1. standard hardware (knobs or handles) with matching hinges and doorstops
2. interior doors to have privacy locks on all bedrooms and bathrooms and
passage locks elsewhere
3. exterior doors to have standard one side keyed deadbolt
4. front entrance door to have upgraded handle set
5. solid 6-panel pine interior doors with stain and finish to match trim
• (8) standard doors
• (5) bi-folds
• (1) french
• (4) pocket
6. exterior door summary:
• (2) 6-panel solid steel
• (1) Ύ-lite decorate oval textured fiberglass with matching sidelights
• (1) half-lite rectangular 9-lite textured fiberglass
• (2) full-lite rectangular blinds between the glass smooth fiberglass
• (2) full-lite rectangular textured fiberglass french doors
• (1) standard 2 car 16’ x 7’ insulated garage door with row of glass
• door screens – Customer may provide and Builder will install at xxxx
per door
• additional doors = cost of door plus xxxx (framing, hanging, trim
material, trim labor, paint/stain of trim, paint/stain of door and door

1. operable windows to be Atrium brand premium vinyl (Energy Star
designated with Low-E coating and argon gas insulation); no grids or
shutters; all to have lift out screens
• (1) awning
• (6) single hung (lower level)
• (2) twin single hung (lower level)
• (5) double hung (upper level)
• (2) casements
• (2) double casements
• (1) slider
2. fixed windows (14 units) to be made locally to fit specifications with
exception of bay window fixed panels which need to match flanking
operable windows; windows to have Low-E coating and bronze tinting
3. (2) sky lights in master closet
4. (1) solar tube in upstairs guest bathroom
5. (1) window well for basement bedroom egress window
• tinting of fixed windows – add $____
• additional windows = cost of window plus xxxxx (framing, installing,
trim material, trim labor and paint/stain of trim)

1. knotty pine cabinets with the following features (final layout to be
• full refrigerator depth cabinet above refrigerator
• framed wall with drywall separating refrigerator from hallway
• raised corner cabinet with glass front
• pull out trash can with mechanism attached to cabinet door
• lazy susan in lower corner cabinet
• full-extension drawer glides on all drawers
• range hood with venting to exterior
• valance over sink
2. kitchen cabinetry allowance = $______ (including knobs, pulls, range hood
and installation)
3. granite countertops with 4” granite backsplash except for behind range and
sink where this should go all the way up to either the cabinet or window
above; material allowance = $_______ (approx. $____ per foot)
4. appliances (including range, oven, microwave, dishwasher, garbage
disposal, refrigerator, washer, dryer) to be selected and paid for by
Customer separate from this project; Customer will also pay for delivery
costs; typically installation is part of the service provided by the appliance
supplier – if Builder has to install; Builder will add xxxxx per appliance to
cover the cost of installation

Bathrooms and Laundry Room
Powder Room
1. 30” vanity with standard grade (oak, maple) stained cabinets; vanity to be
comfort height (36”); allowance = $_____ (allowance includes cultured
marble countertop)
2. granite counter with 4” backsplash; material allowance = $_______ (approx.
$____ per foot); includes sink provided by countertop company
3. cultured marble countertop with integrated sink and 4” backsplash; countertop
included in cabinetry allowance above
4. single undermount sink
5. pedestal sink
6. elongated 1.6 gpm or lower toilet
7. Customer to provide mirror and bathroom accessories and Builder to install

Master Bath
1. 60” vanity with standard grade (oak, maple) stained cabinets; vanity to be
comfort height (36”); allowance = $_____ (allowance includes cultured
marble countertop)
2. granite countertop with 4” granite backsplash; material allowance = $_______
(approx. $____ per foot); includes sink provided by countertop company
3. cultured marble countertop with integrated dual sink and 4” backsplash;
countertop included in cabinetry allowance above
4. dual undermount sinks
5. 60” x 36” rectangular jetted tub with tile surround (motor access _____)
6. oversized tile shower with glass door framed to match plumbing fixtures,
bench and built-in soap and shampoo platforms; tile to extend to ___
7. tub and shower tile material allowance (including tile, accent pieces, bullnose,
grout, and surface mounted soap and shampoo platforms) = $_____ (approx.
___ sq feet x $4 per sq foot)
8. elongated 1.6 gpm or lower toilet
9. Customer to provide mirror and bathroom accessories and Builder to install

Guest Baths
1. 42” vanity with standard grade (oak, maple) stained cabinets; vanity to be
comfort height (36”); allowance = $_____ (allowance includes cultured
marble countertop)
2. granite countertop with 4” granite backsplash; material allowance = $_______
(approx. $____ per foot); includes sink provided by countertop company
3. cultured marble countertops with integrated sink and 4" backsplash;
countertop included in cabinetry allowance above
4. single undermount sink
5. 60” x 36” one piece fiberglass tub/shower combination with simulated tile
6. 60” x 36” drop-in tub with tile shower surround to 7’ high
7. no door on tub/shower
8. tiled shower in with tile Ύ of the way to the ceiling and glass door with frame
to match plumbing fixtures; no tub
9. tub and shower tile material allowance (including tile, accent pieces, bullnose,
grout, and surface mounted soap and shampoo platforms) = $_____ (approx.
___ sq feet  xxx per sq foot)
10. elongated 1.6 gpm or lower toilet
11. full width mirror
12. Customer to provide bathroom accessories and Builder to install
Basement Bath
1. stubbed for pedestal sink, shower and toilet
Laundry Room
1. 36” laundry tub cabinet base with formica top; countertop allowance = $___
2. 60” cabinets over washer/dryer
3. laundry room cabinetry allowance = $____
• for tile patterns and diagonal installation – add xx per square foot
• for natural stone (travertine, tumbled marble, slate) tile – add xx per
square foot (natural stone requires more sorting time, cutting time
[each piece must be cut with a tile saw] and all natural stone must be
• for built-in niches in tiled showers - add xxx
• for benches in tiled showers – add xxx
• upgrade powder room countertop to granite – add $____
• upgrade master bath countertop to granite – add $____

Built-Ins and Shelving
1. stereo cabinet in great room – location/design to be determined
2. bay window seat (to be be hinged and open to storage below)
3. lower pullout drawer base for washer / dryer
4. bookcases (36” x 7’ tall) with doors on base cabinet and shelving above
flanking fireplace
5. built-in cabinetry allowance = $_____
6. built-in countertop allowance = $_____
1. closet shelving to be pine and stained / finished to match trim; no wire
2. open shelving in 2nd floor linen closet
3. linen shelving in master closet
4. rod and shelf in 2nd floor bedroom closet
5. rod and shelf in mud room coat closet
6. pantry shelving (5 units x 18” deep)

1. tankless hot water heater
2. electric hot water heater with cutoff switch in laundry room
3. pre-plumb for water softener in case needed in the future
4. floor drain in mechanical room
5. two outside frost proof hose bibs
6. exterior hose bibs to be on separate shutoff
7. pre-plumb for future wet bar in rec room (directly behind bathroom)
8. pre-plumb for future bathroom in basement (toilet, vanity, shower)
9. pre-plumb for sink in future outside kitchen area
10. kitchen sink water purifier hookup
11. additional plumbing = xxxx per drop
• a hosebib = 1 leg
• an additional showerhead in an existing shower = 1 drop
• a fixture with a drain = 2 drops
Tub and Shower Allowance - $_____ (approx. item costs below)
• (1) jetted tub - xxxx
• (1) drop-in tub / shower combination - xxxx
• (2) tubs -xxxx
Plumbing Fixture Allowance - $_____ (approx. item costs below)
• (4) toilets (elongated) - xxxx
• (2) bathroom sinks - xxxx (cultured marble tops have integrated sinks)
• (1) powder room pedestal sink - xxxx
• (5) bathroom faucets - xxxx
• (2) shower faucets - xxxx
• (1) full-body shower system - xxxx
• (1) roman/tub faucet - xxxx
• (1) kitchen sink (cast iron or acrylic undermount) - xxxx
• (1) kitchen sink (stainless) - xxxx
• (1) kitchen sink (farmhouse/apron front) - xxxx
• (1) kitchen faucet - xxxx
• (1) prep sink (stainless undermount) - xxx
• (1) prep sink faucet -xxxx
• (1) laundry tub - xxx
• (1) laundry tub faucet - xxxx
• (1) garbage disposal - xxx (note: septic systems are sensitive to the
types of waste entering the system and while using a disposal is
acceptable, it is important to be educated on its affect on your septic
system as well as on the proper care and maintenance of the system)

1. minimum 200 amp electrical service
2. four external electrical outlets
3. transfer switch for portable generator; Customer to provide list of circuits
that will run from generator
4. speaker wiring at 4 external locations on deck and run to central location in
5. pre-wire for 5.1 or 7.1 media in great room with rear speakers, sub-woofer
and TV mounted over fireplace; run wires to central location to be
6. neither the cost of nor the installation of any audio / video equipment
(including but not limited to speakers, components, volume controls, remote
sensing or termination units, mounting brackets, racks, etc) is included
7. (1) floor outlet in concrete slab in basement
8. (1) floor outlet in great room floor
9. one phone jack
10. one television drop in each bedroom and in great room
11. switched outlets in all bedrooms
12. wall outlets to code
13. additional wiring = xxx per leg
• an outlet = 1 leg
• a light with a switch = 2 legs
• a light added on an existing switch = 1 leg
• a phone jack = 1 leg
• an additional TV location = 2 legs (since we bring to wires to each
• speaker drop = 1 leg per speaker
• speaker drop with intermediate volume control = 2 legs
14. standard toggle switches with the exception of dimmer switches in key areas
15. standard switch and outlet cover plates
16. pre-wiring of hot tub sub-panel (does not include labor or material to
connect to hot tub and does not include breaker in electrical panel as breaker
size varies by hot tub manufacturer/model)
17. pre-wiring for fireplace blowers
18. pre-wiring for whirlpool tub heater
19. pre-wiring for wet bar fridge
20. pre-wiring for flat screen TV above great room fireplace – including
extension of wiring to remote location of audio/video components
21. pre-wiring for television outlets, phone outlets and satellite dish
22. pre-wiring for satellite internet to central wireless router location
23. termination of phone lines and telephone punch block in mechanical room
24. all tv and phone drops run to central location in the mechanical room
Lighting and Fans Allowance - $_____ total (approx. item costs below):
• (1) dining room light - xxx
• (1) foyer hanging light - xxx
• (1) kitchen island hanging 3 light fixture - xxx
• (3) kitchen pendant lights over barstool area = xxx
• (5) bathroom vanity lights - xxx
• (2) bathroom ceiling lights (master bath and guest bath) - xxx
• (5) interior fans with light kits and light/fan on separate switch (1
master bedroom, 2 guest bedrooms, 1 great room) - xxx
• (2) exterior fans under covered porch - xxx
• (2) sconces (stairs between 1st and 2nd floor) - xxx
• (2) spot lights (over great room fireplace) - xxx
• (5) exterior wall mounted lights (2 either side of garage door, 2 either
side of great room entry door, 1 with motion sensor next to kitchen
entry door) - xxx
• (1) doorbell/chime - xxx
Builder Provided Lighting - These items will not be part of the allowance:
• (2) flood lights with motion sensor
• (4) flood lights without motion sensors
• (4) utility/closet lights (master closet, guest closet, guest closet, pantry)
– finish to match door knobs/hinges
• (2) undercabinet lights in kitchen
• (1) over sink light in kitchen
• above cabinet accent lighting in kitchen
• (8) recessed can lights in basement (2 exercise room, 4 office, 2
laundry, 2 on stairs to main) – white trim kit
• (10) recessed can lights on 1st floor (4 hallway, 6 kitchen)
• (3) recessed can lights on 2nd floor (hallway)
• (2) recessed spot lights (over basement fireplace)
• (4) shower recessed can lights (2 master shower, 2 guest shower)
• (1) bare bulb (mechanical room)
• (2) vents (powder room, master bathroom)
• (2) combo heat / vent / light units (guest bathrooms)
• (2) long fluorescents (garage)
• (4) short fluorescents (mud room closet, 2 upstairs bedroom closet,
under stairs closet in basement)
• (1) garage door opener
• receptacle in center of rec room area for future pool table light
• smoke detectors as required by code
• carbon monoxide detectors (1 per floor)
• all can trim kits to be white with exception of trim kits on wood
ceilings; these will be ___________ to match the ___________
• all cans to be insulation contact
• all incandescent and fluorescent bulbs
• electric radiant floor heat in master bathroom (not including closet) –
add $______
• pre-wire for alarm system (up to 12 devices) - xxxx

HVAC and Utilities
1. full contained mechanical room with gas hookups, water shutoff,
telecommunication hookups, satellite distribution, electrical panel, HVAC and
water heater
2. electric heat pump – single unit with variable speed air handler and 3 zones
(one for each floor); minimum 13 SEER
3. energy recovery ventilator for bringing fresh air into house
4. HVAC allowance (including ventilator) = $_____
5. venting to exterior:
a. dryer vent (including recessed dryer vent box)
b. range vent to exterior
c. bathroom vents
• geothermal HVAC system – add approximately $______ additional cost
• whole house humidifier attached to HVAC system – add $______
• enhanced HVAC air filter (replaceable 5” media filter) – add $______
• air purifier (electrostatic with serviceable filter) – add $_______
• upgraded floor registers (brushed nickel / oil rubbed bronze) – add $----

1. master bedroom fireplace – gas burning corner fireplace; vented directly
through outside wall; sheetrock front, wood trim and oversized wood top
2. great room fireplace – gas burning fireplace; vented through roof with no
chimney; full height artificial stacked rock masonry with hearth and mantle;
top of firebox opening to be arched with keystone and voussoirs on either side
of the keystone; hidden wiring and installation of Customer provided support
brackets for future flat screen TV
3. fireplace allowance (allowance covers all costs except installation – including
firebox, inserts, face/face kit, log set, andirons, starter, blower, auxiliary
blower, remote, thermostat, conversion to propane, all piping, termination
caps and wood mantles) = $_____

4. fireplace masonry allowance (allowance includes cost of all materials and
installation of fireplace rockwork, hearth and mantle) = $____; including cost
of wood mantle, arched firebox opening and recessed area for TV

Gas Piping
1. installation of propane manifold in mechanical room with a stub out to
exterior of home (for future connection to tank) and distribution to the
following areas (with shutoffs at each location):
• laundry room for dryer
• tankless hot water heater
• kitchen stove
• two fireplaces
• grill on deck
2. additional gas locations are $300 per drop
3. Customer to contract with local propane supplier to purchase or lease propane
tank and arrange for gas delivery contract; Builder to bury propane if
delivered prior to final grading; Customer to arrange for hookup of propane
tank to house and startup of fireplaces subsequent to occupancy

Job Costs (included in estimate)
1. applicable building permits (excluding well and septic permits, if
2. temporary electrical hookup from transformer if transformer is within 250
feet of house; Customer is responsible for costs of bringing transformer to
within 250 feet of house (this is not included because it customarily
provided by the developer)
3. temporary electricity usage while house is under construction as well as
permanent electrical hookup
Note: at start of project, Customer agrees to set up an account with
the local power company in Customer’s name and will receive and
pay bills each month (including cost for permanent power
hookup); at end of project and upon receipt of bill copies, Builder
will deduct these costs from amounts owed by Customer
4. job toilet during duration of project
5. cleanup of job site and inside of home prior to occupancy
6. builder’s risk insurance (covering the value of the unfinished house - $5,000
7. general liability insurance and worker’s compensation insurance for Builder,
Builder’s employees and Builder’ sub-contractors

Proposal Excludes
These are the responsibility of the Customer and are not included in the proposal.
1. design costs related to final revisions of house plans / elevations
2. financing costs associated with construction or permanent loans
3. liability insurance protecting Customer (Builder has general liability
policy that covers Builder and sub-contractors – see the Insurance
section below for more information on this subject)
4. worker's compensation insurance on behalf of uninsured subcontractors
paid directly by Customer
5. builder's risk insurance – Customer to buy directly
6. homeowner’s association design review fees or design compliance
7. survey costs, if needed, to accurately locate property lines
8. engineering costs if required by local building department
9. cost of the on-site well and pump
10. additional costs of septic system if, when permit is obtained, the system
is not a standard conventional system
11. fees associated with connection to community water system
12. appliances (including range, oven, microwave, dishwasher, refrigerator,
garbage disposal, washer, dryer) – Customer will purchase separately
(and pay for cost of delivery) and Builder will facilitate delivery and if
installation is performed by Builder, Builder will charge $25 per
13. propane tank and hookup of propane tank to house
14. telephone hookup
15. satellite dish (television and/or DSL) and hookup
16. neither the cost of nor the installation of any audio / video equipment
(including but not limited to speakers, components, volume controls,
remote sensing or termination units, mounting brackets, racks, etc)
17. mailbox
18. bathroom accessories (towel bars, toilet paper holders) – Customer will
purchase separately and provide for Builder to install
19. master bath mirrors (2) and powder room mirror – Customer will
purchase separately and provide for Builder to install
20. brackets for mounting possible over fireplace TV
21. deck stain (not recommended until pressure treated lumber has dried –
approximately 9 to 12 months)
22. labor or material to connect hot tub pre-wiring to actual hot tub
23. breaker in electrical panel for hot tub as breaker size varies by hot tub
24. additional underbrushing and tree removal as requested by Customer
25. additional construction costs as a direct result of building code changes
made subsequent to the signing of this document
26. any additional expenses incurred due to any unexpected or unforeseen
site conditions including but not limited to:
a. additional excavation expenses incurred due to any condition
below the surface of the ground presenting unusual problems
(such as undiggable rock / shale or the presence of springs /
other water sources)
b. additional costs if radon gas is discovered on site
c. additional cost for water filtration, if needed or desired
27. any additional expenses incurred due to force majuere (extraordinary
events or circumstances beyond the control of Builder such as war,
crime or “Acts of God” including but not limited to earthquake, floods,
lighting, landslides, etc.)

Allowance Recap
1. per schedule concrete retaining walls
2. $_____ landscaping
3. $_____ interior doors
4. $_____ exterior doors
5. $_____ windows
6. $_____ door hardware
7. $_____ appliances
8. $_____ cabinetry, including:
a. $_____ kitchen
b. $_____ master bath
c. $_____ guest baths
d. $_____ powder room
e. $_____ laundry room
f. $_____ built-ins
9. $_____ countertops, including:
a. $_____ kitchen
b. $_____ master bath
c. $_____ guest baths
d. $_____ powder room
e. $_____ laundry room
f. $_____ built-ins
10. $_____ bathroom accessories
11. $_____ bathroom mirrors
12. $_____ tile and grout, including:
a. $_____ flooring
b. $_____ kitchen backsplash
c. $_____ master bath tub and shower
d. $_____ guest baths tub and shower
13. $_____ wood flooring
14. $_____ carpet
15. $_____ plumbing fixtures (excluding tubs/showers)
16. $_____ tubs/showers
17. $_____ lights and fans (exclusive of Builder provided items)
18. $_____ fireplaces
19. $_____ fireplace masonry
Note: all allowances include tax and delivery
Warranty, Insurance and Change Order Policies
Please note the following  policies:
Warranty – all  Homes come with an 18 month warranty.
Insurance – Homes carries both general liability and workers
compensation insurance. If one of our sub-contractors is uninsured for either general
liability or workers compensation, Berg Mountain Homes will provide that insurance
on behalf of the uninsured subcontractor. However, this insurance does not replace
the Customer’s need for their own coverage. We recommend that you check with
your insurance agent to make sure you are aware of your options.
Changes – Any Change Order that results in additional project costs and whose cost is
not otherwise specified in this proposal will be billed to Customer at actual cost plus
15%. Excluded from this 15% charge are any overages on material allowance items
such as lighting fixtures, plumbing fixtures, etc.
Change Order Administrative Fees – The first twenty (20) changes are included in the
price of the home below. After the first twenty (20) changes, each additional Change
Order will result in a $__________ administrative fee.

Kkkkkkk  Homes proposes to build the home described above for an all
inclusive price of $________. This price includes all  fees -
including design, project management, accounting, reporting, construction
scheduling, supervision, and quality assurance.
The only changes to the price you will pay for your home could be as follows:
1. Changes made to the project scope subsequent to the signing of this
2. Differences between the Allowances outlined above and the actual price of
those items.
The next step in the building process is to agree to this proposal (including any
changes we’ve noted during our discussion of this document) and subsequently to
sign the Construction Agreement (which references this document as an attachment).
Customer (sign and date) ______________________________________
Customer (sign and date) ______________________________________
Builder (sign and date) ______________________________________  

Management Consulting

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Leo Lingham


management consulting process, management consulting career, management development, human resource planning and development, strategic planning in human resources, marketing, careers in management, product management etc


18 years working managerial experience covering business planning, strategic planning, corporate planning, management service, organization development, marketing, sales management etc


24 years in management consulting which includes business planning, strategic planning, marketing , product management,
human resource management, management training, business coaching,
counseling etc




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