Managing a Business/Pausing Jukebox at Closing
I am training to be a Store Manager, and one of the most recent conflicts that came up is the use of our digital jukebox. We have two regulars who come in and spend big money on our jukebox, as well as pizza and beer. Unfortunately, it tends to block out people who have also put money in. Our store calls for no refunds, but I also have considered going as far as pausing the jukebox right at closing. We cannot monitor everyone's use of the jukebox, but we also shouldn't let people stay if they are not buying food. I feel like if we let them stay, it racks up our labor cost because we cannot close the restaurant, so we have to wait to finish closing up. On the other hand, it doesn't feel "fair" because they didn't hear their song. Other non-affiliated companies have paused the jukebox right at the end of the night, but that doesn't always mean it's right.
Do you think it's fair that people should wait to hear their songs, or am I justified in pausing the jukebox at the of the night? I feel like pausing the jukebox discourages future use so that they don't feel obligated to stay. Please let me know what your opinion is on this. Thanks in advance!
You are justified in pausing the jukebox, because
-if you don’t , It increases your direct overheads costs.
-which means less profit.
PUT A NOTICE BOARD
Warning the patrons the closing time
And pausing of the jukebox.
SET A WARNING BELL, WHICH SHOULD RING AUTOMATICALLY 10 MINS BEFORE THE CLOSING.