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About David Stephensen
(Top Expert on this page)

Expertise
I can answer questions about all aspects of designing and producing procedures manuals for small and medium sized businesses, including managing the documentation project, the analysis that leads to the design of the manual, business writing, publishing the business manual, educating the staff about continuous improvement and using ISO 9001.

Experience
I am a professional technical writer of 20 years experience, combining this with business analysis over the last 10 years. I have produced procedures manuals for businesses and software user manuals that reflect business processes. I also provide internal quality auditing services. I have created a template for small and medium business operations manuals.

Awards and Honors
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2006, for the CPA Australia Event Scheduling Application User Manual
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2005 for the Lensworth Customer Relationship Management User Manual

   

You are here:  Experts > Business > Small Business: Canada > Managing a Business

Questions Answered By Expert  David Stephensen 
In Category  Managing a Business

SubjectDate Asked

what makes a good manager10/24/2009
  Q: I am trying to make the move into a management position and would like to ask what makes a good ...
  A: As a manager your primary duty is to create an environment where your staff can do their work and ...
Business Process Analyst10/21/2009
  Q: How is a business process analyst different to a business analyst.
  A: To tell the truth, the profession of Business Analyst is a little vague. People call themselves ...
Gaining new business8/2/2009
  Q: I work for a web design company and am just looking on some strategies I could use to gain new ...
  A: Sorry about the late reply. I'm not a great expert in this area, but I'll tell you what I know. ...
motivating slack employees7/2/2009
  Q: Can you give me some ideas of how I can motivate employees, how to make work a good environment and ...
  A: One could write a book about this, but here are some ideas. Some of these are general for happy ...
Business Question5/24/2009
  Q: Over the summer I started a small lawn mowing business and its doing well. Due to our excellent lawn ...
  A: Yes! Why not? You need to do research before setting up your website. Selecting a domain name is ...
keeping motivated5/7/2009
  Q: I would like to know what are some ways stress can be reduced in the workplace, improve health and ...
  A: One could write a book about this, but here are some ideas. Some of these are general for happy ...
customer who won't pay for services4/15/2009
  Q: I started a small lawn mowing business but one of my customers has not paid despite the invoice and ...
  A: Don't waste too much of your life chasing after this idiot. Write to him reminding him of the ...
Partnership Ownership Allocation4/10/2009
  Q: I am considering establishing a business partnership for a newly conceived internet business. Myself ...
  A: I am not really an expert here. I hope someone else can give you a fuller answer than this, but I'd ...
Taking over existing Restaurant10/7/2008
  Q: My name is Chaitanya we are planning to take over an existing restaurant with 40 seater in the city ...
  A: Here is a method of valuing a business that the business brokers won't tell you. Firstly you need ...

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