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Managing a Business/Questions Answered by Expert David Stephensen
| Subject | Date Asked |
| The hands on CEO of jetblue | 9/4/2011 |
| Q: 1- so whats wrong with a pilot staying in the cockpit in terms of being a contributor to a ... A: Apologies for the delay in answering this rather cryptic question. I'll assume that you are ... | |
| Spreadsheet templates :S | 8/4/2011 |
| Q: I am a secretary for a company that does painting, cleaning, tub/counter resurfacing, and general ... A: My apologies for the long delay in responding to your question. It looks like your company is ... | |
| Business in NY | 6/27/2011 |
| Q: I am new resident in Newyork; what are suitable businesses for me in Newyork with the capital of ... A: Sorry about the long delay in answering. I am a bit pressed for time so can only give you a brief ... | |
| Self Storage business | 4/20/2011 |
| Q: Mr. Stephensen I am interested in the self storage business or mini storage. I would like to start ... A: Sorry for the late response. I'm not sure what the banks offer in Quebec, but here it is only small ... | |
| Business Start-up | 3/4/2011 |
| Q: To build a small business like "film distributing" What more requirements do I need to put in mind ... A: Yes. Financial management. Recording your income and expenditure, putting all amounts into ... | |
| Business Start-up | 2/28/2011 |
| Q: To build a small business like "film distributing" What more requirements do I need to put in mind ... A: This is a very broad question. I'll give you some basic answers Firstly you need a business plan ... | |
| New models of Evaluation Forms? | 2/23/2011 |
| Q: Thought I'd take a stab at this. Are there any new forms of project evaluation forms that are not ... A: Have you thought of online surveys, requested by email? Here are some free services to play with ... | |
| splitting proffits | 2/21/2011 |
| Q: I was just wondering, what is the normal way to split profits if equipment that is jointly owned ... A: Pay a service fee to the person who does the work, based on the time taken to administer the rental ... | |
| Adding Video Link/s in Business Card - Can it Add Value ? | 2/17/2011 |
| Q: Adding Video Link/s in Business Card - Can it Add Value ? For example : The Hyperlink URL for ... A: This will be very good! May I suggest that you add variety to the visuals of your video, especially ... | |
| Job Title - Need Suggestion | 9/22/2010 |
| Q: This is Sourav. I run a small website designing & development company. We are only 2 people in this ... A: It is better to give the impression that your business is bigger than it really is. This allows ... | |
| Quizzes | 6/27/2010 |
| Q: Just wondering when putting together user guides and writing quiz's should it be open book or closed ... A: These days it is generally more important to be able to find information than it is to be able to ... | |
| Driving positive awareness | 6/23/2010 |
| Q: I am just wondering how to endorse a more positive culture towards the intranet which we have in ... A: Firstly consider the health of your intranet. Is it well designed, consistent, concise, navigable ... | |
| use cases | 4/27/2010 |
| Q: What make up good use cases in business analysis, I am a junior that wants to learn more about this, ... A: The main thing is for them to thoroughly address what the user might want to do. This means sitting ... | |
| question regarding | 4/27/2010 |
| Q: When applying for a job that requires good documentation skills, its easy enough to demonstrate but ... A: What you wrote in your question is a good start. Why not expand that and describe the circumstances ... | |
| writing | 4/23/2010 |
| Q: Emily, Website: www.webtest.co.nz Just wondering if you could take a look at this site as I want ... A: I'm not Emily, but I can tell you something about this industry. (My grandfather was Emil, if that ... | |
| writing | 4/21/2010 |
| Q: I just need to update this section and have had a go myself but am wondering if you could please ... A: I don't have time for a rewrite, and it is better to be your words anyway. I'll give you some ... | |
| Business analysis | 3/10/2010 |
| Q: I promise to rate your answer. I work in the field of IT as well, Business Analyst and we are having ... A: I'm not sure of your role in this change, so I'll write generally about it. If it is not what you ... | |
| Marketing | 1/26/2010 |
| Q: I run a resume writing/cover letter writing business and I was wondering if you could suggest ... A: One thing is for sure, people in coffee shops have a VERY short attention span so your message has ... | |
| business writing and survival help | 1/18/2010 |
| Q: I really need help with writing this letter to my customers, otherwise sadly I’ll be joining the ... A: Sorry about the late response. It has been quite a week! I'm late with my deliveries too! Your ... | |
| Developing a business when you have a full time job | 11/23/2009 |
| Q: I have my own print shop which opened for more than a year and when I open this small business I was ... A: You are not alone in this problem. We all wonder how we can find someone to run a business with ... | |
| what makes a good manager | 10/24/2009 |
| Q: I am trying to make the move into a management position and would like to ask what makes a good ... A: As a manager your primary duty is to create an environment where your staff can do their work and ... | |
| Business Process Analyst | 10/21/2009 |
| Q: How is a business process analyst different to a business analyst. A: To tell the truth, the profession of Business Analyst is a little vague. People call themselves ... | |
| Gaining new business | 8/2/2009 |
| Q: I work for a web design company and am just looking on some strategies I could use to gain new ... A: Sorry about the late reply. I'm not a great expert in this area, but I'll tell you what I know. ... | |
| motivating slack employees | 7/2/2009 |
| Q: Can you give me some ideas of how I can motivate employees, how to make work a good environment and ... A: One could write a book about this, but here are some ideas. Some of these are general for happy ... | |
| Business Question | 5/24/2009 |
| Q: Over the summer I started a small lawn mowing business and its doing well. Due to our excellent lawn ... A: Yes! Why not? You need to do research before setting up your website. Selecting a domain name is ... | |
| keeping motivated | 5/7/2009 |
| Q: I would like to know what are some ways stress can be reduced in the workplace, improve health and ... A: One could write a book about this, but here are some ideas. Some of these are general for happy ... | |
| customer who won't pay for services | 4/15/2009 |
| Q: I started a small lawn mowing business but one of my customers has not paid despite the invoice and ... A: Don't waste too much of your life chasing after this idiot. Write to him reminding him of the ... | |
| Partnership Ownership Allocation | 4/10/2009 |
| Q: I am considering establishing a business partnership for a newly conceived internet business. Myself ... A: I am not really an expert here. I hope someone else can give you a fuller answer than this, but I'd ... | |
| Taking over existing Restaurant | 10/7/2008 |
| Q: My name is Chaitanya we are planning to take over an existing restaurant with 40 seater in the city ... A: Here is a method of valuing a business that the business brokers won't tell you. Firstly you need ... | |
Managing a Business
Answers by Expert:
David Stephensen
Top Expert on this page
Expertise
I can answer questions about all aspects of designing and producing procedures manuals for small and medium sized businesses, including managing the documentation project, the analysis that leads to the design of the manual, business writing, publishing the business manual, educating the staff about continuous improvement and using ISO 9001. You can find out more at my website http://www.qdt.com.au and sign up to receive my blog.
Experience
I am a professional technical communicator of 21 years experience, combining this with business process analysis over the last 11 years. I have produced procedures manuals for businesses and software user manuals that reflect business processes. I also provide internal quality auditing services. I have created a template for small and medium business operations manuals.
Education/Credentials
B.Sc. (University of Queensland), B.Ed. (Tasmania University)
Awards and Honors
Excellence Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2009, for Keech Australia's procedure manual 'The Way We Do Things'
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2006, for the CPA Australia Event Scheduling Application User Manual
Merit Award in the Society for Technical Communication Australia Chapter On-line Communications Competition, 2005 for the Lensworth Customer Relationship Management User Manual
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