AboutBob Raffety Expertise I can support any version of Internet Explorer, Firefox and some AOL problems. May be able to help with Opera. Support can range from how to correct problems, to configuration, security and even possible registry editing. Installing/reinstalling would be included in this. Have worked with Dos,Windows 3.1, 95/98, 2000, XP, Vista, Mac to a lesser degree and very limited Linux experience. I can also help you with spyware/adware/malware/hijacked browsers/trojans/viruses - web browser performance problems or generally slow computer problems.
Experience Over 10 Years working full time in Computer/Network/Application support. 4 Years working for the cable company providing support for High Speed Internet/Video and Digital Telephone. 5 years managing remote windows networks. A very high percentage of the calls I have received have been regarding Web Browsers, internet connectivity, maliciously hijacked browser or spyware/virus problems.
Organizations Microsoft Certified Professionals
Tech Republic
Member of various tech forums
Publications Grave Yard Gazzette: Wrote technical articles for the cable company technical support staff internal news letter.
iNav - Designed help articles for this New software platform and sent out weekly emails I called Quick Tips.
Education/Credentials BBA Management Information Systems Oklahoma University 1992
Microsoft Certified Professional Windows NT
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Studied for Microsoft Certified Systems Engineer went to work
instead of completing.
Awards and Honors Received recognition from U.S Navy for my work on designing/installing and managing a Novell network on the Aircraft Carrier I was assigned to.
Received many performance awards from previous employers most recently known as Wows!
Recognized for my role in designing, testing, implementing and training co workers on new software at work. Recognized by Senior Management and given $500 Bonus in appreciation.
Past/Present Clients Penwell Publishing, Berendson Fluid Power, Express Personnel, Cox Communication and many individuals, friends and family. Many customers through my job at Cox asked me to do support for them after I helped them, however, never did due to company policies.
Question QUESTION: We have some computers running Vista with Explorer 7 that can't open links on the company web site (www.conartinc.com). If I right-click on a link and look at file properties, the links show up as gif files rather than as html files. Another Vista machine with Explorer 7 opens the links fine with no problems at all. Right clicking on the links with this machine show the links file extensions to be html files, not gif files as is the case with the other machines.
XP Pro machines (SP2 & SP3), all running either IE 6 or IE 7 have no problems with the links of the website, and if we right click on a link, the files are shown to have htm extensions.
The website was created using Publisher, but I don't think that is the cause of the problem since it works fine on most computers - both at work and away.
In all cases, the website appears correctly; it's just the links do not work with some of the Vista IE 7 machines.
Actually, I don't know if this is a Vista issue or an IE issue. All computers are running AVG antivirus.
Any help in identifying what is causing this would be greatly appreciated.
ANSWER: Hi Curtis,
I have not personally ran into that so not sure how much help I will be on this one. Where are the links you are referring to are they in an email or a word document? Did you check file associations on those computers to see what program is set to open htm or html documents?
Once I understand a little more about it perhaps I can do a little research.
---------- FOLLOW-UP ----------
QUESTION: Thanks for looking at this Bob.
What we are looking at is the company's website hosted by an outside provider.
When we open the web site on the Internet and try to navigate to the various
information contained in the website (pictures, testimonials, contacts,etc.) the
links fail to go to the intended file on the remote site. Again, this has only
been seen on some Vista boxes running IE7 and now Foxfire. Other Vista machines
and all XP machines (with IE6 and IE7) work fine and have for a couple of years
now.
Many of the links were originally jpeg files that were converted to html files
by Publisher. However, when trying reach the address that the link should be
pointing to on the webpage, nothing happens when we left-click on it. If we
right click on the link, the property for the link shows the path to the file,
but it shows that the file is a gif file instead of a htm or html file. Another
thing, the file name itself isn't correct. It's as though something is
interpreting the path incorrectly.
Again, this has happend on some Vista machines running IE7, but yet works fine
on other Vista machines running IE7. We haven't seen the problem on any XP
boxes. Another development, we loaded Foxfire on one of the problem computers
and we find the same problem. We haven't tried IE6 on a Vista machine, but I'm
wondering now if this may be a Vista anomoly rather than an IE problem.
Curtis
Answer Hi Curtis,
I see what you mean and very good job explaining it. On my xp computer with ie7 the links work and show.htm but on firefox 3.0.3 on the same computer I also get no response and it shows a different name with.gif at the end.
I suspect it would have something to do with the conversion and the way the browsers process it but I am afraid someone that knows a lot about web design would have to help on this. I created my own website a few years back and forgot most of what I know about that. Sorry.
I would be interested in knowing what you find out however. I will do a little more research but so far I have not found any similar problems in my searches.
