Expert: Lorry - 9/13/2009

Question
i have a problem with facebook, there are always errors on page, there are many applications there i can perform. i need an answer please and if you have no answer please guide me to what category of this site i would go to get a good answer and i'll be very grateful...

Answer
Hi Ahmed,

There have been a few viruses connected with Facebook. Using Internet Explorer, go to:

http://security.symantec.com/sscv6/WelcomePage.asp

Click "Continue to Symantec Security Check", in the next window click No when asked if you want to close this window, that will bring you to a window where you should click Virus Detection.

Write down exactly anything it finds, then go to: http://www.symantec.com/search/  and do a search for what was found. Symantec usually has a removal tool and/or directions for removing manually. Make sure that you follow the instructions for removal, step by step, especially the part regarding disabling System Restore.

I would also suggest downloading Malwarebytes Anti-Malware 1.37 from:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

After verifying that there are no threats on the computer, I would suggest going to the following site and post your question there:

http://www.contacthelp.com/directory/Internet/Web+Sites/Facebook?ListingID=324

Hope this helps!
Lorry